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OPERATIONAL INSTRUCTION
Introduction
Scope
2
2.1
2.2
Procedure
Prerequisites
Actions
3
3.1
3.2
3.3
3.4
3.5
Additional Information
Enable flash disk using dipswitch
Disable flash disk using dipswitch
Update RAID FW
Update AM FW
Delete customer data on the faulty node
Glossary
5
5.1
5.2
References
Operational Instructions
Printout Descriptions
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1 Introduction
1.1 Scope
This Operational Instruction describes the procedure to change a node in the Adjunct Processor
(AP) cluster. This procedure must be performed on site.
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2 Procedure
2.1 Prerequisites
2.1.1
Conditions
The following conditions must apply before this procedure can be completed:
2.1.2
Special Aids
A VGA monitor.
A keyboard with PS/2 connector.
A mouse with PS/2 connector.
An adapter to connect the keyboard and monitor to the same cable.
A grounding strap. To be used when exchanging the equipment.
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2.2 Actions
Find out which Node to Replace
1. Find out which node to replace by examining the alarm printout from AP FAULT or the
work order.
Identify APG40 Hardware Platform
2. Check APG40 Hardware Platform
Use command hwver.
3. Is AP HARDWARE VERSION APG40C/4 printout received ?
Yes
Go to Step 4
No
Go to Step 5
APG40C/4
4. Go to Operational Instruction APG40, Node, Change, APG40C/4.
Logon to Faulty Node
5. Connect to the faulty node by inserting the adapter to the mouse/keyboard input on the
AP. Connect the keyboard and the mouse to the adapter and connect the monitor to the
monitor input. Logon as a user with administrative rights.
Note:
If it is not possible to login to the faulty node then proceed with step 4. In that case
stopping the cluster server is not possible as in step 3.
Stop Cluster Service
6. Stop the Cluster Service on the faulty node. Enter the following commands in a Command
Prompt window:
cluster res "ACS_PRC_EventAnalyser_<0/1> /off /wait net stop
acs_prc_clustercontrol net stop clussvc
Note:
When performing the 'cluster res' command, select either '0' or '1' depending on the
last letter of the faulty AP node's hostname. If the last letter is 'a' select '0' and if
the last letter is 'b' select '1'.
Logon to Active Node
7. Connect to the active node by inserting the adapter to the mouse/keyboard input on the
AP. Connect the keyboard and the mouse to the adapter and connect the monitor to the
monitor input. Logon as a user with administrative rights.
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Warning!
In case of a suspected hardware fault, the node shall be exchanged. It's not
allowed to exchange boards since that will violate any warranties.
Warning!
There is a special procedure for removing the SCSI cables. This procedure must
be followed to ensure that the SCSI bus will be terminated correctly.
Wait until the Manual Intervention Allowed (MIA) LED is lit and then disconnect the faulty
node. Disconnect the cables from the faulty node in the following order:
Table 1
1
2
3
4
5
6
7
8
9
10
Power cable
Public ethernet cable
CPT cable
IPN ethernet cable
External alarms cable
Alarm panel cable
Both Heartbeat ethernet cables
Both Serial cables (to CPU board and AM board)
Monitor cable
Keyboard/Mouse adapter cable
Note:
The SCSI cables should be removed in the correct order. See next step.
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1
2
3
4
Disconnect
Disconnect
Disconnect
Disconnect
the
the
the
the
Replace Node
20. Replace the faulty node with the replacement node.
21. Connect the cables in the following order:
Table 3
1
2
3
4
5
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Note:
It might happen that a node reboots before the operator has time to press <F2>. If
so, reset the node by pressing the reset button at the lower end of the CPU board
and repeat this step.
32. Check the time and date on the first screen that appears in the CPU Bios setup page, the
date format is MM/DD/YY. In case it is not the current time and date, use the <+> or <->
to change values and use Arrow keys to select Time or Date. Use <TAB> to change
between hour, minute and second and press <ESC> when the values have been corrected.
33. Go to step Step 35.
34. Perform the actions in Section 3.1 and then return to Step 35.
Change Boot Media
35. Use Arrow keys to select the "Boot" menu.
36. Use Arrow keys to select the ">Hard Drive" that appears after the enumerated boot items.
37. Press <ENTER> to select the highlighted choice.
38. Highlight [Sun Disk] or, if missing, [Onboard MY20-80T...] by using <Arrow up>/<Arrow
down>.
39. Press <+>/<-> to place [Sun Disk] or, if missing, [Onboard MY20-80T...] at the top of the
list.
40. Press <F10> to save changes.
41. Confirm changes (save configuration) and exit CPU Bios.
Prepare Access to Replaced Node
42. As the replaced node boots up it will ask for a user name and password. Just ignore by
pressing <ENTER> on both questions.
Note:
If the text can not be found on screen, it can be the case that the node needs to be
rebooted by pressing CTRL+ALT+DELETE or by pressing the RESET button on the
node.
Note:
If the text appears to have a big font, type 'mode 80' followed by <ENTER>.
43. Enter the following command:
cd net
44. Enter the following command:
edit tcputils.ini
45. Add the line 'hostname=dosclient' after the line 'drivername=GLOBAL$'.
Note:
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Use ALT+F and scroll down the menu using <Arrow down> and select "Save" to save
the changes. Use ALT+F and scroll down the menu using <Arrow down> and select
"Exit" to exit the editor.
46. Enter the following command:
edit lmhosts
47. Add the line <Active node Public ethernet IP address> <Active node hostname> at the
end of the file.
Note:
The format of the IP address is a.b.c.d, where a, b, c and d has a value of 0-255 and
are separated by a dot. Example: 123.456.789.123 APG40_A.
Note:
Use ALT+F and scroll down the menu using <Arrow down> and select "Save" to save
the changes. Use ALT+F and scroll down the menu using <Arrow down> and select
"Exit" to exit the editor.
48. Enter the following command:
edit protocol.ini
49. Check that the entry "SLOT" has the value "0x00C9". If not, change the value to
"0x00C9".
50. Edit the following lines DefaultGateway0=<Replaced node gateway address>,
SubnetMask0=<Replaced node subnet mask>, IPAddress0=<Replaced node Public IP
address> at the end of the file.
Note:
The format of the Gateway address, Subnet mask and IP address are a b c d, where
a, b, c and d has a value of 0-255 and are separated by a space. Example of
Replaced node Public ethernet IP address: 123 456 789 124.
Note:
Use ALT+F and scroll down the menu using <Arrow down> and select "Save" to save
the changes. Use ALT+F and scroll down the menu using <Arrow down> and select
"Exit" to exit the editor.
51. Reboot the node by pressing CTRL+ALT+DEL.
Copy Files
52. As the system boots up it will ask for a user name and password. Enter the user name
'disaster 'and the password specified in Step 16.
Note:
If the text can not be found on screen, it can be the case that the node needs to be
rebooted by pressing CTRL+ALT+DELETE or by pressing the RESET button on the
node.
Note:
If the text appears to have a big font, type 'mode 80' followed by <ENTER>.
53. Enter the following command:
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cd net
54. Enter the following command:
net use X: \\<host name>\images
Note:
<host name> is the name of the working AP node where the shared directory
'images' is located.
55. Enter the following command:
copy X:\clientsw\*.* ..\Disaster
Restore Partition Layout
56. Enter the following command:
cd ..\Disaster
57. Enter the following command:
ghost
58. Close the About Symantec Ghost window that pops up by pressing <ENTER>
59. In the ghost menu, select Local->Disk->From Image by using <Arrow up>/<Arrow down>
or <Arrow left>/<Arrow right> followed by <ENTER> or by using the mouse.
60. Select the file DISW2003.gho. Use <TAB> and <Arrow up>/<Arrow down> to highlight
the correct file followed by <ENTER> to select the file.
61. In the Destination Drive dialog, select the destination drive. The system drive is Local disk
drive number [2]. Use <TAB> and <Arrow up>/<Arrow down> to highlight the drive
followed by <ENTER> to select.
62. In the Destination Drive Details dialog box, make sure the values in New Size column are
the same as the values presented in the Old Size column. Use <TAB> to select partitions
and numerical keys to enter the new size.
63. Press <ALT+O> to continue.
64. When the pop up window "Proceed with disk load?" appears, press <ALT+Y> to continue.
65. When the disk load is complete, press <ALT+R> to reset the computer.
Unpack Backup to Replaced Node
66. As the system boots up it will ask for a user name and password. Just ignore by pressing
<ENTER> on both questions.
Note:
If the text can not be found on screen, it can be the case that the node needs to be
rebooted by pressing CTRL+ALT+DELETE or by pressing the RESET button on the
node.
Note:
If the text appears to have a big font, type 'mode 80' followed by <ENTER>.
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Go to Step 88.
The shared disk M:\Images\node(a/b)
Go to Step 89.
81. In the active node, insert a tape containing the backup.
82. Start the Backup Utility. Enter the following command in a Command Prompt window:
ntbackup
83. Select the 'Restore and Manage Media' tab. Expand the Tape media item and check the
desired backup to restore. Double click on the tape symbol and wait for the applicable
backup to update the catalog list. Now the contents of the backup is visible.
84. Is the backup marked with M: Disk M?
NO
Go to Step 91.
YES
Go to Step 85.
Note:
If the backup is marked with M: Disk M then the backup is a zipped file.
85. Restore the backup to M:\Images\node(a/b). Check the box for the backup to restore.
Restore the backup to Alternate location and select M:\Images\node(a/b) as the Alternate
location. Select Start Restore and confirm restore by clicking OK.
Note:
The backup should be valid for the node to be replaced.
Note:
Select either a or b in (a/b) depending on the last letter of the replaced AP node's
hostname.
Note:
Make sure that there is sufficient space on the M: drive to host the backup.
86. When copying is finished, eject the tape, and exit Backup Utility.
87. Go to Step 89.
88. Use FTP to transfer the compressed backup. See Operational Instruction AP, File, Transfer
and then return to Step 89 in this Operational Instruction. The backups must be
transferred in binary mode. The backup should be transferred to the directory
M:\Images\node(a/b).
Note:
The backup should be valid for the node to be replaced.
Note:
Select either a or b in (a/b) depending on the last letter of the replaced AP node's
hostname.
Note:
Make sure that there is sufficient space on the M: drive to host the backup.
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Disable Flashdisk
100. Exit the Remote Recover client by pressing <ESC>.
101. Reboot the node by pressing the reset button.
102. When the node reboots, press <F2> to enter the CPU Bios.
Note:
It might happen that a node reboots before the operator has time to press <F2>. If
so, reset the node by pressing the reset button at the lower end of the CPU board
and repeat this step.
103. Select menu "Advanced" by using Arrow keys.
104. Select item "I/O Device Configuration" by using Arrow keys.
105. Press <ENTER>.
106. Is the item "Onboard Flashdisk" visible?
Yes.
Go to Step 107.
No.
Go to Step 116.
107. Select item "Onboard Flashdisk by" using Arrow keys.
108. Press <SPACE> to disable the flash disk.
109. Press <F10> to save changes.
110. Confirm changes (save configuration) and exit CPU Bios.
111. When node boots up, press <F2> to enter the CPU Bios.
Note:
It might happen that a node reboots before the operator has time to press <F2>. If
so, reset the node by pressing the reset button at the lower end of the CPU board
and repeat this step.
112. Check the time and date on the first screen that appears in the CPU Bios setup page, the
date format is MM/DD/YY. In case it is not the current time and date, use the <+> or <->
to change values and use Arrow keys to select Time or Date. Use <TAB> to change
between hour, minute and second and press <ESC> when the values have been corrected.
113. Press <F10> to save changes.
114. Confirm changes (save configuration) and exit CPU Bios.
115. Go to Step 117.
116. Perform the actions in Section 3.2 and then return to Step 117.
Delete RAID Information and Partition of Tables
117. When you see the blue "Adaptec I2O" symbol displayed, press CTRL+A to enter Adaptec
SmartROM configuration.
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Note:
There are two Adaptec host adapters. Be sure to press <CTRL-A> when the second
Adaptec host adapter is initializing, as described above.
118. Press ALT+F10 Z to activate the ZAP Drive function in the action menu. (No visible change
will be seen on the screen.)
Note:
A key sequence of <ALT-F10 Z> means that you first press the ALT key together
with the F10 key. Then release the keys and press the Z key and release it.
119. Select the controller symbol (marked with #0) by moving down with the cursor key.
120. Press <ENTER> to open submenu to display all SCSI devices.
121. Delete RAID information and partition tables on each drive with the following procedure.
Move to the first hard disk device symbol (looks like a box) with the cursor down key.
122. Press ALT+A to enter the Action Menu in the menu bar.
123. Enter the Zap Drive item by pressing the <Z> key. (The Zap Drive box appears).
124. Select the "Yes" button with the tab key and press <ENTER> to confirm selection.
125. Select the "Yes" button in the next menu with the tab key to delete the partition table and
press ENTER to confirm selection. (A Configuration Changes info box appears).
126. Press <ENTER> to confirm changes. Select next drive and go to Step 122. Continue until
all 3 drives are zapped.
127. Press ALT+F to enter the file menu.
128. Press <X> to exit. Confirm the action with OK, the system will now reboot.
Note:
Ignore any AUTOCHK messages.
Logon to Replaced Node
129. Logon as a user with administrative rights.
130. The operating system has detected new hardware. In the window that appears, choose to
restart the replaced node.
131. Logon as a user with administrative rights.
Check Disk Capacity
132. Check which capacity the drives have on the replaced node. Enter the following command
in a Command Prompt window:
raidutil -L physical
Note:
Under the column Capacity you can see the capacity. Take a note of this value.
133. Was the capacity of the disks equal to or bigger than the disks in the active node?
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Yes
Go to Step 135.
No
Go to Step 134.
Note:
Refer to Step 8 for the Disk Capacity in the active node.
134. This spare part cannot be used. The disks in the spare part must have equal or bigger
capacity than the disks in the active node. Go to Step 167.
Check RAID FW
135. In a Command Prompt window, enter the following command:
raidutil -L version
136. Was the RAID firmware (FW) version in the replaced node equal to the one in the active
node?
Yes
Go to Step 137.
No
Go to Section 3.3 and then return to Step 137.
Note:
Refer to Step 10 for the RAID FW version in the active node.
Shutdown Replaced Node
137. In a Command Prompt window, enter the following command:
prcboot -s
138. Disconnect the power cable from the replaced node.
Reconnect SCSI Cables
139. Always connect the SCSI connectors of the replaced (powered-down) node before
connecting the SCSI connectors of the active node. Connect the SCSI cables in the
following order:
Table 4
1
2
3
4
Connect
Connect
Connect
Connect
the
the
the
the
Note:
The SCSI cables must be crossconnected (i.e. SCSI 1 on one node to SCSI 0 on the
other. The same for SCSI 0 to SCSI 1).
Reconnect Other Cables
140. Reconnect the remaining cables in the following order:
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Table 5
1
2
3
4
5
6
CPT cable
IPN ethernet cable
External alarms cable
Alarm panel cable
Both Serial cables (to CPU board and AM board)
Power cable
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Yes.
Go to Step 162.
No.
Go to Step 158.
Note:
Compare the printouts received in Step 155 and Step 156.
158. Enter the following command:
dir c:\"Program Files"\Force\am_services
159. Is the correct version available on the replaced node?
Yes.
Go to Section 3.4 and return to Step 162
No.
Go to Step 160.
Note:
The file used when upgrading the AM FW should be named <lbbtam1_x_y.bin>
where 'x' and 'y' is the AM FW version and should correspond to the printout received
in Step 155.
160. Copy the correct 'lbbtam1_x_y.bin' file from the active node. Enter the following
command:
copy \\<active node hostname>\C$\"Program
Files"\Force\am_services\<lbbtam1_x_y.bin> c:\"Program
Files"\Force\am_services
161. Go to Section 3.4 and return to Step 162
Wait for RAID Mirroring to Complete
162. Before proceeding with the next step, make sure that the mirroring of the RAID is
completed i.e. the RAID is optimal.
Note:
The mirroring process will take 4.5-12 hours. The lower figure is for idle disks with
no traffic to them and the higher figure is for maximum specified disk traffic.
Restore Reparse Points
163. Enter the following command in a Command Prompt window:
cd c:\Program Files\AP\ACS\BURREMRECBIN\serversw\bur
164. Enter the following command:
pkzipc -extract \\<active node hostname>\m$\images\node(a/b)
\<NAMEOFBACKUP>.zip ReparsePoints.bur
Note:
The backup should be valid for the replaced node.
Note:
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Select either a or b in (a/b) depending on the last letter of the replaced AP node's
hostname.
165. To restore the reparse points, enter the following command:
RPRestore -s ReparsePoints.bur -d C:\
Backup System
166. Go to Operational Instruction AP, System Backup and Verify, Initiate .
Perform the steps in that Operational Instruction, and return to Step 168 in this
Operational Instruction.
Consult Next Level of Maintenance Support
167. Consult the next level of maintenance support. Further action is outside the scope of this
Operational Instruction.
Prepare Active Node
168. Go to Start -> Control Panel. Open Add or Remove Programs, select 'Remote Recover' and
click the Change/Remove button.
169. In the 'Confirm File Deletion' window that appears, click OK and then Finish.
Prepare Faulty Node
170. Perform the actions in Section 3.5 and then return to Step 171.
Job Completed
171. Make a report.
Note:
See Operational Instruction Report of Finished Work.
172. The job is completed.
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3 Additional Information
3.1 Enable flash disk using dipswitch
On systems using some HW versions, a dipswitch on the CPU board must be configured in order
to enable the flash disk. If that is the case, perform the following actions.
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
11.
12.
13.
14.
15.
16.
17.
5.
6.
7.
8.
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3.4 Update AM FW
1. Start the AM configuration tool by using START->Programs->AM Configuration->AM
Configuration.
2. Select the tab Installation.
3. Press UpgradeAMgo.. button.
4. In the AMgo Upgrade window press the Browse button.
5. Select the file lbbtam1_x_y.bin (where 'x' and 'y' is the AM FW version).
6. Press the Open button.
7. Press the Start button.
8. Answer OK on the pop up menu and wait until the firmware is upgraded.
9. When the upgrade status has changed to Success the upgrade is finished.
10. Press OK to exit the AM configuration tool.
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4 Glossary
-
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5 References
5.1 Operational Instructions
AP, File, Transfer
AP, System Backup and Verify, Initiate
APG40, Node, Change, APG40C/4
Report of Finished Work
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