F.

5 Mock Examination 2002-2003

English PIII Integrated Listening, Reading and Writing
Comments on students performance
Task 1
- Generally satisfactory
- Students are reminded not to make up answers for Order Repair
Form A as no information about the condition of case, customers
suggestions for improvement and other comments was given.
-

Common errors found in Order Repair Form B:

Order taken by --- the answer must be the name of a staff, not a date
Reason for breakdown --- the word swimming must be included
Suggestion for improvement --- when giving suggestions, the verb
used is should be, not is.
--- the answer is incomplete if the
students just put the word
waterproofing.
- Any other comments --- No charge for the aid is different from there
should not be a charge for having the defective
product repaired.
Task 2
- Students should think about the purpose of the task.
- Answers were mostly irrelevant as students gave a report about the
complaints instead of referring to the instructions in Kevin Changs
memo. Kevin wanted to know who had dealt with the orders and the
complaints. He did not ask for the background information of the
complainants. He also asked Ada to fill in the forms if they were not
completed and have them sent to him. He also would like to have a
meeting with Ada. When writing the memo, students should refer to
his instructions and give short answers or tell him about the
arrangements. It was not necessary to copy all the information about
the complaints from Task 1.
- There should be a proper ending to the memo. Thank you for your
help was irrelevant as it was Kevin who needed Adas help.
- Gary is a boys name!
-

- Students were confused about the following:

complaints (noun)
complains (verb)
complainants (noun), people who complain about something
- Wrong : I was dealt with the complaints
- Right : I dealt with the complaint of Gary Fung.
Task 3
- This should be a very straightforward task. Students were required to
write a sales letter to deaf patients to promote the Easi Ear. In the letter,
students should emphasize the advantages of the new hearing aid and
how it could help them.
- Students should extract information from the advertisement on P.3 of
the Data File as well as include information from the telephone
conversations.
- Most students tended to copy the whole page of P.3 without making
necessary modifications. There was also little attempt to organize the
materials in paragraphs.
- Students should also note the tone of the letter. It should be warm,
sympathetic and persuasive. Students should also speak directly to the
deaf people by using you & we consistently.
- Present tense should be used consistently when introducing the
advantages of the new product.
-

- Common grammatical errors

- Wrong: It has 2 models
- Right There are 2 models
-

Wrong: It weighted
Right: It weighs 2.5 ounces only

Wrong: Standard model cost $995.

- Right: The standard model costs $995.
-

Wrong: Deluxe model is cost $1295.

- Right: The deluxe model costs $1295.
-

- Wrong: The battery is last more than one year.

- Right: The battery lasts for more than one year.
- Wrong: It is indestroyable
- Right It is indestructible.
- Wrong: Different model available
- Right: Different models are available.
- Wrong: If you are satisfy the aid you are using,
- Right: If you are satisfied with the aid you are using,
- Wrong: It is water resistance
- Right: It is water resistant.
- Wrong: gurantee
- Right: guarantee
- Wrong: We will be deliver to you within 7 days
- Right: It will be delivered to you within 7 days
- Wrong: You can pay in credet card
- Right: You can pay by credit card
- Wrong: The Delivery Time
- Right: The delivery time
- Wrong: Yours,
- Right: Yours sincerely,
- Signature of Kevin Chang
Kevin Chang
- Name of the clinic

F.5 English PIII

Answers
Task 1
Order Repair Form A
-Order taken by: Ada

Date: 10 August
Tel. no: 29393210

Type of Easi Ear: Standard

Maintenance scheme: one-year maintenance scheme
Age of product: three days Reason for breakdown: unknown reason
Customer satisfied with the product? No

Order Repair Form B

- Order taken by: Ada
- Tel. no: 22632671
- Type of Easi Ear: Deluxe
- Maintenance scheme: No
- Age of product: one week
Reason: water damage by swimming
- Condition of case: Not broken
- Customer satisfied? No
- Customers suggestion: Easi Ear should be waterproof
- Call customer first? Yes
- Any other comments: He shouldnt be charged for having a defective
product repaired.

Task 2
To: Kevin Chang, Supervisor
From: Ada Leung, Administrative Assistant
Date: 20 August
Re: Easi Ear Customer complaints

Content points
- I have prepared the Order Repair Forms of the two complainants,
Gary Fung and Daniel Lee
- I dealt with the orders of these 2 customers
- I was also the one who dealt with Gary Fung when he telephoned to
complain about his Easi Ear.
- I was not the one who handled Daniel Lees repair request.
- I have no idea which of our staff members dealt with his case
because obviously no one filled in the order repair form for him.
- I am available for a meeting at two oclock on Thursday afternoon.
- Please find attached the two order forms .
- Thank you

Task 3
Content points:
It is called the Easi Ear.
utilizes digital technology in its revolutionary new design
has the widest range of frequencies on the market
particularly good for people with problems hearing high frequency
sounds
size and weight bring unexpected comfort
small and lightweight
2.5 ounces only
inclined to forget you are wearing it
different models available
standard model costs $995
deluxe model costs $1295
no other model comes close to matching the deluxe model
because of its wider response range
and a battery which lasts for
more than one year
new material used
casing made of a new synthetic rubber
so it is extremely strong
and indestructible
will not slip out easily even when sweating
because it is water resistant
we are offering a special promotional deal
a 15-day money back guarantee
and a three-month material guarantee
Dont miss this chance to try this super product
Place the order now
deliver to you within 7 days
payment by cash or credit card
Yours sincerely,
Signature of Kevin Chang + Name
Supervisor for Lai Chi Kok Government Clinic for the Partially Deaf