LESSON 1 - HOW TO BE A GREAT MANAGER

THROUGH STRONG LEADERSHIP

One of the key elements in effective leadership is to
never become complacent with the business model, no
matter how sound and well crafted. Even if the
department seems to be running well enough on
autopilot, the fact is nothing is ever truly fixed, finished,
or completed because every aspect of business is a work
in progress. The most successful leaders continually look
to improve their departments performance. They
continue to learn and find self-improvement, do things
better, keep spreading information throughout their
organization, and improving the skills and abilities of
their employees.
One of the most dangerous traps a new manager faces is
once they made an immediate improvement; they think
theyve basically fixed the problem. They are satisfied
with their immediate contribution. The short-term fix
looks good in everyones eyes, however, without
continuous nurturing, the cracks will start to appear.
Minor flaws in the processes and procedures start
appearing, and employees start to become negatively
anxious. The clear vision you shared with your team in
the beginning starts to become hazy.
A common misperception at this point is to think that in
order to make sure the cracks do not appear, you need to
seek personal perfection. This usually leads to having
more of a dictatorship approach to leadership, which will
inevitably fail. You need to collaborate, not dictate.
Abandon the idea that you have to know it all right now,
as there will always be more to learn. Shift your focus
from individual perfection to organizational excellence.

LESSON 1 - HOW TO BE A GREAT MANAGER

THROUGH STRONG LEADERSHIP
The good news is that as long as you plan, coach, and
facilitate team contribution and performance, you will
build an excellent organization. By encouraging ideas,
suggestions, criticisms, and feedback, you and your
employees will have a much better chance at fixing the
cracks. Better yet, if you start your management
approach with this mindset, the cracks will never appear
in the first place.
You need to balance the skills and capabilities of your
employees. Give people the freedom to make mistakes,
but make sure they learn, regroup, and try again. Dont
ignore the mistakes; just dont bring out the sword.
Effective leadership demands a delicate balance between
sensitivity and authority. Most managers fail to establish
a sufficient balance to make the equation work. When
they give too much free rein towards employee
empowerment, the plane tilts too far. The manager will
sooner or later end up having to counter balance with
exceeded authority, which then tilts too far in the
opposite direction. People need to operate within a
framework of boundaries and ground rules. These
boundaries and ground rules need to be made aware of
right from the beginning. Leaders do have to lead and be
authority figures, but have the wisdom of relating to
people less as a boss, and more as a mentor and
collaborator. Finding that happy medium is the true sign
of an inspired and effective leader.
Great leaders embrace the process of discovery by never
giving up the quest for information. They control their
destiny so that no one else controls it for them. They are

LESSON 1 - HOW TO BE A GREAT MANAGER

THROUGH STRONG LEADERSHIP
never 100% satisfied as there is always room for
improvement. Keeping a sharp focus, all the time, and
never drifting from the big picture, is key to great
leadership. Another key is to embrace and manage
critical opposites in every facet of business whether it is
balancing the focus towards shareholders vs. employees,
authoritarian rule vs. ungoverned freedom, or employee
expectations vs. employee capabilities.

LESSON 1 - HOW TO BE A GREAT MANAGER

THROUGH STRONG LEADERSHIP

LESSON 1 - HOW TO BE A GREAT MANAGER

THROUGH STRONG LEADERSHIP
The text of these materials, or any part thereof, may not be reproduced or transmitted in any
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informational retrieval system or otherwise, except for students own personal use. The author
does specifically disclaim any responsibility for any liability, loss, or risk, personal or otherwise,
which is incurred as a consequence, directly or indirectly, of the use and application of any of
the contents of this course.

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Great Leaders are never 100% satisfied

and know how to find the balance

LESSON 1 - HOW TO BE A GREAT MANAGER

THROUGH STRONG LEADERSHIP
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