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https://support.microsoft.com/en-us/help/10741/windows-10-fix-network...
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This creates an HTML file that you can open in your web
browser from the location listed under the command
prompt. For more info about the network report and how to
analyze it, see Analyzing the wireless network report.
Make sure its not a problem with your cable modem or Internet
service provider (ISP).
1. If it is, contact your ISP. In the search box on the taskbar,
type Command prompt,press and hold (or right-
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Properties
Article ID: 10741 - Last Review: Sep 17, 2016 - Revision: 54
Applies to
Windows 10
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3. Right-click (or press and hold) the network adapter, and then select
Update Driver Software > Search automatically for updated
driver software. Follow the steps, then select Close.
4. After installing the updated driver, select the Start
button >
Power > Restart if you're asked to restart, and see if that fixes the
connection issue.
If Windows cant find a new driver for your network adapter, visit the PC
manufacturers website and download the latest network adapter driver
from there. If your PC can't connect to the Internet, you'll need to
download a driver on a different PC and save it to a USB flash drive, so
you can manually install the driver on your PC. Youll need to know the PC
manufacturer and model name or number.
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3. Right-click (or press and hold) the network adapter, and then
select Update Driver Software > Browse my computer for
updated driver software.
4. Select Browse > select the location where the driver files are
stored > OK.
5. Select Next > follow the steps to install the driver > Close.
3. Press and hold (or right-click) the network adapter, and then select
Properties.
4. In Properties, select the Driver tab, select Roll back driver, then
follow the steps.
5. After rolling back to the previous version of the driver, select the
Start button > Power > Restart if you're asked to restart, and
see if that fixes the connection issue.
If Windows cant find a new driver for your network adapter, visit the PC
manufacturers website and download the latest network adapter driver
from there. If your PC can't connect to the Internet, you'll need to
download a driver on a different PC and save it to a USB flash drive, so
you can manually install the driver on your PC. Youll need to know the PC
manufacturer and model name or number.
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3. Open your web browser and visit a website you trust and see if you
can connect to it.
4. To turn on all firewalls you might have installed, at the command
prompt, type netsh advfirewall set allprofiles state on, and then
press Enter.
If you find the firewall software is causing the connection issues, contact
the software manufacturer or visit their website to check and see if
updated software is available.
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and then trying to visit a website you trust. If you find it is causing the
connection issues, contact the software manufacturer or visit their website
to see if updated software is available.
The steps to turn off antivirus or malware-prevention software depend on
the software youre using. Check the documentation for your software to
learn how to turn it off. Make sure you turn it back on as soon as possible.
Not having antivirus or malware-prevention software turned on makes
your PC more vulnerable to hackers, worms, or viruses.
If youre not sure what antivirus or malware-prevention software program
you have installed, Windows might be able to tell you.
1. In the search box on the taskbar, type System and security, and
then select Review your computers status and resolve issues.
2. Select the down arrow next to Security.
If Windows can detect your antivirus software, it's listed under Virus
protection. For malware-prevention software, look under Spyware
and unwanted software protection.
If the previous steps didnt work, try to uninstall the network adapter
driver, and then restart your computer and have Windows automatically
install the latest driver. Consider this approach if your network connection
stopped working properly after a recent update.
Before uninstalling, make sure you have drivers available as a backup. Visit
the PC manufacturers website and download the latest network adapter
driver from there. If your PC can't connect to the Internet, you'll need to
download a driver on a different PC and save it to a USB flash drive, so
you can install the driver on your PC. Youll need to know the PC
manufacturer and model name or number.
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1. In the search box on the taskbar, type Device Manager, and then
select Device Manager from the list of results.
2. In Device Manager, select Network adapters > the network
adapter name.
3. Right-click (or press and hold) the network adapter, and then select
Uninstall > Delete the driver software for this device check box
> OK to confirm you want to uninstall it.
4. After uninstalling the driver, select the Start
Restart.
Using network resetshould be the last step you try. Consider usingit if
the steps above dont help to get you connected.
This can help solve connection problems you might have after upgrading
from a previous version of Windows to Windows10, as well as fix
problems where you can connect to the Internet, but not to shared
network drives. It removes any network adapters you have installed and
the settings for them. After your PC restarts, any network adapters are
reinstalled, and the settings for them are set to the defaults.
Note
2. On the Network reset screen, select Reset now > Yes to confirm.
Wait for your PC to restart and see if that fixes the problem.
Notes
After using network reset, you might need to reinstall and set up other
networking software you might be using, such as VPN client software or
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virtual switches from HyperV (if you're using that or other network
virtualization software).
Network reset might set each one of your known network connections to
a public network mode. In a public network mode, your PC is not
discoverable to other PCs and devices on the network, which can help
make your PC more secure. However, if your PC is part of a homegroup or
used for file or printer sharing, youll need to make your PC discoverable
again. To do this, go to Settings
> Network & Internet > Wi-Fi. On
the Wi-Fi screen, select Manage known networks > the network
connection you want to change > Properties, and then turn on the
switch under Make this PC discoverable.
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