It you have a colleague who has a bad breath and is not aware of it, it is always kinder

to inform him/her of the problem and suggest a solution.

True
Who should extend the hand first for a shake hand?
All of the above hold good
What are the preferable colours for formal shoes for men at ICICI Bank?
e. a and c
If you see someone sitting with their arms folded, legs crossed, head down with a
frown, you would think that the person is
Dejected
One must use judgmental language while offering criticism.
True
A formal style of correspondence would be precise, to the point, and businesslike.
True
A lady working at ICICI Bank must avoid wearing footwear in which of these
colours?
b, c and d
When a customer leaves after a transaction is completed, always remember to thank
him or her with a standard closing expression
Thank you for banking with ICICI Bank.
If a customer had to wait before being attended to, please
say `Thank you for waiting`, apologies,(wrong)
If you are scheduled to make a an in-house presentation which of the following might
be a suitable attire for you?
A formal shirt, trousers, jacket
If you have been introduced to a group of people, whom should you make eye contact
with?
each group member moving from one member to the other
A colleague wants to share a story of a coworker`s personal life. What should you do?
Diplomatically convey that you are not interested
Instead of saying `You have done a bad job` which of the following can be used?
This could have been done in another way
wearing a grey trousers with a black pair of shoes, select the colour of socks you
should be wearing.
Grey

One nice way to begin being a better conversationalist is to start greeting people
whom you meet.
True
Is it important to interpret body language of others?
Yes, it is so that you can tune your own
_____________ is the major means by which we connect with people.
Conversation
Will it be an offensive behaviour to ask a subordinate on a date?
yes
A brisk pace symbolises that you are
self-assured,alertness
If you laugh a lot while talking to others, it indicates that you are
ill at
When a call leaves one or both persons dissatisfied, the reason is more often not the
content of the call but the way it was conducted.
F
Gifts from boss should be
App
of every meeting, it should be ensured that ______ are circulated clearly stating
further action with specific deadlines and responsibilities.
Doc
The management of ICICI Bank reserves the right to examine e-mail, personal file
directories, and other information stored on company computers, if required.
true
While breaking the ice one should remember to
All
For a better listening, one must
not let
One can avoid getting into a flame war by avoiding topics that typically lead to an
argument like
Religious
While criticising a person it is always better to do it
In pvt
Pressures of achieving targets and meeting deadlines is an acceptable excuse for often
overlooking the small courtesies and everyday manners.
F

Ideally who should close a call?

Either
When you listen
all
As per a study conducted by Kenan-Flagler Business School, workplace incivility in
terms of rudeness caused ____% of customers to take business elsewhere.
18,21,
Every employee at ICICI Bank must wear freshly washed and ironed clothes
everyday.
True
To make tone and expression visible on a mail you could use smileys even in a formal
business communication.
F
Not shaking hands could be perceived as an insult by the other person.
True
What should you do if someone introduces you by the wrong name?
Imedietly
It is OK not to respond to a business invitation.
No, it is very thoughtless and causes a great deal of inconvenience to your host.
Understanding a person without judging, seeing or feeling things the way he or she
does is called as
Empathy
If you have offended someone or made a mistake and are sorry about it, the best thing
to do is
apologize in person and follow up with a letter
__________ is an exchange of abusive messages that threatens to continue unabated.
Flame war
Recipient of profane, derogatory and obscene messages may
report on such messages directly to their Department Head,comm.
Whatever be the purpose business letters are always formal.
T
For a good personal care, one must shower or bathe at least
Once
Look for eye contact permission before you enter a _________.
Meeting

If you are _________ the meeting make sure that the discussion stays on track and
that everyone gets a chance to air his or her views. Choose the most relevant option
out of the following.
Hosting
______ is a social title that does not reveal the marital status of a woman.
Ms
At business functions neither men not women are helped with chairs unless they need
it.
F
The service mantras prescribed for dealing with customers should also be followed
when dealing with vendors.
T
For highlighting the text in a business letter which of the following may be used?
Any
To strike a good conversation, you must talk incessantly.
F
Salutation should be ________ spaces below the last line of the address, or below the
reference line if there is one.
4
As per the attire policy for women, a kameez must be
2inch below knee

-A brisk pace symbolises that you are

-When a call leaves one or both persons dissatisfied, the reason is more often not the
content of the call but the way it was conducted.
-At the end of every meeting, it should be ensured that ______ are circulated clearly
stating further action with specific deadlines and responsibilities.
-One can avoid getting into a flame war by avoiding topics that typically lead to an
argument like
-As per a study conducted by Kenan-Flagler Business School, workplace incivility in
terms of rudeness caused ____% of customers to take business elsewhere.
-Which of the following alignments is universally acceptable nowadays for formal
business letters?
-Recipient of profane, derogatory and obscene messages may
-As per the attire policy for women, a kameez must be
-If you exceed the allotted time for your appointment at a client`s office you must
-Look for eye contact permission before you enter a _________.

-If you are _________ the meeting make sure that the discussion stays on track and
that everyone gets a chance to air his or her views. Choose the most relevant option
out of the following.
-At business functions neither men not women are helped with chairs unless they need
it.
-For a good personal care, one must shower or bathe at least
-As per a study conducted by Kenan-Flagler Business School, workplace incivility in
terms of rudeness caused ____% of customers to take business elsewhere.
-During festive seasons, you may send your greetings in plain text format.
-Which of the following is the correct pronunciation for Arbitration?
-What should you do if you have to finish some urgent and important work as well as
have a colleague waiting for you to discuss something?
-If a customer had to wait before being attended to, please
-Salutation should be ________ spaces below the last line of the address, or below the
reference line if there is one.
-When serving a customer, carry out the transaction accurately, if not completely or
on time.