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The process by which information and feelings are shared by people through an excha
nge of verbal and non- verbal messages
FUNCTION OF COMMUNICATION
?Communication serves four major functions in an organization ?ØInformation ØØCo
ntrol
ØØMotivation
ØØEmotional expressio
MOTIVATION
Motivation refers to the fostering of motivational spirit among the employees
INFORMATION
?Information refers to the role of communication in facilitating decision making
and problem solving
EMOTIONAL EXPRESSION
It refers to the function of communication in expressing or
letting out the feelings and
emotions of employees under
various circumstances
Receiver-Decoder :- Decoder is the receiver of the message & he may be more than
one. The
receiver as well as the sender are influenced by context & by external & interna
l stimuli. Both
receive messages through the eyes & ears but are also influenced by nonverbal fa
ctors such as
touch, taste & smell. All factors of message are filtered through receiver's vie
w & experience in
the world.
Feedback :- It is the response of receiver based on a clear understanding of the
symbols. Feedback can be oral or written. It can also be an action such as sile
nce which is almost ineffective. Sender need feedback in order to determine the
success or failure of the message