Ihmal Fauzili Anwar

02/26/1983 Indonesia berinspirasi@yahoo.com

08567299366

Address
Kp. Baleendah Rt 05 Rw 01 Sukamanah
Tasikmalaya
Indonesia

Work experience
Harris Hotel & Conventions Ciumbuleuit Bandung
Indonesia
Duty Manager
02/2015 present
Checks cleanliness of lobby and public areas, lights and as well
as front office staff in proper and orderly appearance and
behavior.
Checks on registration cards of arriving guests and ensures all
information should be filled on each cards either by Guest.
Co-ordinates with all departments concerned in order to maintain
Front Office functions properly.
Operates the front office computer system in order to assist front
office attendants.
Checks group department, fit and ensure switchboard makes
appropriate wake up calls.
Assists reception, cashier, concierge, telephone operator during
they are busy.
Answers guests inquires, handles complaints and attend to the
needs of the guests.

New Saphir Hotel Yogyakarta Indonesia

Night Manager
12/2013 01/2015
Manage and monitor activities of all employees in the Front
Office department making sure they adhere to the standards of

excellence and to the guidelines set in the employee handbook,

hotel policies and procedures, coaching, training and correcting
where needed.
Direct and oversee all hotel operations during the night shift to
ensure guest satisfaction and safety.
Inform all Overnight staff of nightly activities, group and VIP
arrivals as well as special requests and repeat guests.
Act as manager on duty for the hotel in the absence of the Front
Office Manager dealing with complaints, problem solving,
disturbances, special requests and any other issues that may
arise.
Manage the night shift in the department ensuring all employees
perform the tasks assigned to them and coordinate Front Office
activities with other departments.

Grand Dafam MM Yogyakarta Indonesia

FO Supervisor/Duty Manager in charge
10/2012 07/2013
Ensure Outstanding customer care at all times.
Maintains a friendly, cheerful and courteous at all times.
Courteously and accurately answers inquiries from potential
guests and accepts hotel reservations.
Responds to telephone and in-person inquiries regarding
reservations, hotel information and guest concerns.
Uses suggestive selling techniques to sell room nights, increase
occupancy and revenue.
Supervise daily shift process ensuring all team members adhere
to standard operating procedures.

Hyatt Regency Hotel Yogyakarta Indonesia

Front Office Clerk
01/2010 06/2012
Register guests and assigns rooms. Accommodates special
requests whenever possible.
Assists in preregistration and blocking of rooms for reservations.
Thoroughly understand and adheres to proper credit, checkcashing, and cash handling policies and procedures.
Understands room status and room status tracking.
Knows room locations, types of rooms available, and room

Education
Skills
Languages
English

Japanese

Computer
Microsoft office

Internet applications

Hotel application
VHP

Opera

Rhapsody

Strengths
Fast learner Loyal Computer skills (advance VHP user) Ready to
work both individual and team Hard worker

Hobbies
Sports (futsal) Music Culinary Coffee lover