xyz International Pvt. Ltd.

Key Performance Indicators - Accounts & Finance

S. No.

Position

KEY RESULT AREA

Key Performance Indicators

- Leading Indicators

Management information

Financial
analysis of
operation and
projects including
interim and final
statement
Periodic financial audits

Financial plans
and policies
strategies and
financial process
Risk Modelling
Risk
Assessement/cra
sh cost of
projects and
operations
Funds
Management
Cost control,credit control
Cashflow forecasting & Management,general
Financial
Budgeting,planin acounting,cost accounting
g & operational
cost

Statutory
Compliance &
Taxation

Liaisoning with banks and financial

institutes,auditing,

International Pvt. Ltd.

ounts & Finance

Target 2008
Unit of measure

SAP

Top line & bottom line in

regards to expenses

Capital reserve report

UPPER

LOWER

Target Dates
Upper

Lower

Review
Frequency

xyz International Pvt. Ltd.

Key Performance Indicators - Marketing
S. No.

Position

KEY RESULT AREA

Key Performance Indicators

- Leading Indicators

Maintaining & developing

effective operational
effectiveness

Level of Customer
Satisfaction,Distribution,Product knowledge

Customer centric marketing

Level of service delivery

Customer Relationship
management

No. of visits to existing customers Customer

retention,Lead generation

Monitoring of sales target

and sales bugeting.

Sales/ No. of Orders,Sales forecasting,monthly,

quaterly, yearly reviews

Approriate and efficient

billing,collection, and credit
control mechanisim

Customer complaints
errors spotted by the supervisor
Order Processing

Effective planning and

execution of Marketing
strategy and marketing
budget

New business acquisition,Territory

management,Account management,revenue
profitabilityPricing,market share

International Pvt. Ltd.

- Marketing
Target 2008
Unit of measure

Measured thru customer surveys Customer complaints and

compliments.Improve order fill rate
[ 98%]; improve on-time delivery
[ 98%]
reduce shipment delays[ 0%]
Measured thru customer surveys
Numbers in a period,Repeat business
calls per hour/day/week
no. of sales closed; Increase in sales;
no. of products sold/contracts signed
over a given period.sales against last
year; sales against target; sales
coverage improvement, credit control
not more than ___ in a period
not more than ___ in a period
no. of working days from the receipt of
order, short--response time to query,
shortening order cycle time
making targeted delivery date [ 100%];
providing order status [ at all times]
New products introduced ,New clients
developed,new geographical area
covered

UPPER

LOWER

Target Dates
Upper

Lower

Review
Frequency

Key Performance Indicators - Production

S. No.

Position

KEY RESULT AREA

Key Performance Indicators

- Leading Indicators

Manufacturing
strategy

Optimization of production and cost reduction

Inventory
management

Stock control,order management,

Logistic Management Forecasting of supply and

demand,warehouseing,transportation,
& SCM

transportation,Vendor management,procurement
Implementation of TPM,TQM,ISO,Quality control

Quality Control
Maintainence

Down time,preventive maintainence,Reworks

Commercial

Risk & supplier assessment, vendor

management,technical & commercial negotiation

Statutory complaince Health and Safety,Labour

Administration
Record keeping,facilities management

- Production
Target 2008
Unit of measure

cost line base

management ,
and safety
stock,Inventory
turn over
ratio,inventory
accounting

Audit report
Calibration
reports,maintaine
nce log book
MIS

Audit report
MIS

UPPER

LOWER

Target Dates
Upper

Lower

Review
Frequency