Melissa E.

Puttkammer
Email: Meritchie@comcast.net
OBJECTIVE:
To obtain a position for a company that recognizes hard work and commitment as key to
a successful job performance.
SUMMARY OF QUALIFICATIONS:
Over 12 years experience in exceptional customer service
Proficient in Word, Excel, Access and PowerPoint
Familiarity with legal documents and with the handling of confidential information
Experience in filing documents and with use of database software
Expertise in Managing a team
Talent for interacting professionally with individuals both written and verbally
Proven ability for problem solving
Experience in creation of menus, promotions and marketing
Positive, energetic attitude
Experience in research
Book keeping experience
Exceptional attention to detail
EXPERIENCE:
Loan Processor February 2016 Present
Mortgage First Corporation, 1820 Commercial St SE Suite 100, Salem, Oregon 97302
Ensure the timely and accurate packaging of all loans originated by our loan officers
Collect and verify an applicant's personal information and financial records for the loan
Order and coordinate loan documents
Meet crucial deadlines requested
Legal Assistant June 2014-February 2016
Parks, Bauer, Sime, Winkler & Fernety, LLP, 570 Liberty St. S, Salem Oregon
Provide high level secretarial support to two partners
Take and transcribe notes and dictation
Processing of incoming and outgoing mail
Filing of documents into electronic database
Drafting of pleadings and other legal documents
Execution of daily verbal and written correspondence
Proofread and revise legal documents
Maintain schedule and calendar for attorneys and prepare for meetings
Take and revise minutes for meetings

Melissa E. Puttkammer

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Manager September 2011-June 2014

Dutch Bros. Coffee, 810 Lancaster Dr. SE, Salem, Oregon
Maintained highest standard in customer service
Oversaw staff
Properly trained all new hires to ensure they follow company policies
Motived employees and resolved conflicts
Resolved any customer complaints
Oversaw daily function of business including: daily tracking of sales, executing tally
sheets, prepared weekly schedule, inventory reports, and ordering of products
Owner/Manager January 2006-August 2011
Some Like it Hot Espresso, 810 Lancaster Dr. SE, Salem, Oregon
Maintained professional and positive relationships with vendors
Developed exceptional relationships with customer base
Creation of menu and promotions
Hired and properly trained all new employees to ensure they follow company policies
Motived employees and resolved conflicts
Delegated duties to staff
Resolved any customer complaints
Personally handled daily function of business including: payroll reports, daily tracking of
sales, executing tally sheets, prepared weekly schedule, inventory reports, and ordering of
products
EDUCATION:
Chemeketa Community College, Salem, Oregon
2004-2005/2013-Present Expected Completion Winter 2017
Pursuing an Associates of Applied Science in Business Management
GPA: 3.75