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Adversity Quotient
Turning Obstacles into Opportunities
Featuring Paul
G. Stoltz
SM
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A cutting-edge seminar via satellite from
PBS The Business Channel
Produced by Impact Television, a division of
Jan Hirschfeld Productions, Inc.
1998 The Business Channel, L.L.C..
All Rights Reserved.
Adversity Quotient
Turning Obstacles into Opportunities
Dear Participant
Welcome to PBS The Business Channels presentation of Adversity Quotient:
Turning Obstacles into Opportunities.
Featuring Paul G. Stoltz, Ph.D., a leading authority, author, and business
consultant on Adversity Quotient (AQ), this seminar will show you how an
individuals AQ is a more significant factor in achieving success than IQ, education,
or even social skills. In fact, the AQ measurement of a person or an organization
indicates the ability to prevail and succeed in the face of adversity.
As president of PEAK Learning, Inc., Paul Stoltz is in great demand as a
keynote speaker and consultant on such topics as leadership, performance, successful
selling, and overcoming adversity. He conducts AQ seminars and workshops for thousands of people each year, and his many corporate clients include Deloitte & Touche,
Motorola, Abbott Labs, and US West.
In the next two hours, Paul Stoltz will explain the underlying principles of
Adversity Quotient. Youll learn how to interpret your AQ score, how to assess the
AQ score of your organization, and how to nurture a high AQ for yourself and your
staff or colleagues.
While viewing the presentation, follow along and take notes in this
discussion guide. Most of all, be prepared to be enlightened by Paul Stoltzs clear
explanation of how you can improve your Adversity Quotient and achieve success.
You will be eager to begin implementing his strategies!
Adversity Quotient
Turning Obstacles into Opportunities
Program outline
Adversity Quotient
Turning Obstacles into Opportunities
Welcome by our moderator, Megan Beyer
Part 1
Part 2
Activity Break
Activity Break
Part 3
Part 4
Part 5
Part 6
AQ Definition
Part 7
The AQ Continuum
Question and answer session (15 min.)
Intermission (10 min.)
Part 8
AQ in the Workplace
Part 9
Activity Break
Ways to Sabotage AQ
Part 10
Part 11
Wrap Up
Adversity Quotient
Turning Obstacles into Opportunities
in general terms, describe the scientific research that supports the AQ theory
Adversity Quotient
Turning Obstacles into Opportunities
Take notes, complete the written exercises, and jot down ideas on
how you can apply todays information in your own workplace.
Participant Evaluation
Your comments about todays seminar are greatly appreciated. At the end of the
program, please answer all questions and return this form to your site coordinator
or mail to PBS The Business Channel at the address below.
Adversity Quotient
Turning Obstacles into
Opportunities
Satellite Seminar
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knowledgeable presenter
current important topic
in-depth instruction
active involvement
interaction with others
good participant materials
effective Q&A
ideas for immediate use
the right length of time
effective program flow
other: ____________________________________________
SM
4. If asked to describe what you didnt like, which of the following phrases
would you use? (check all that apply)
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Please feel free to add additional comments on the back of this sheet.
Adversity Quotient
Turning Obstacles into Opportunities
Adversity Quotient
Turning Obstacles into Opportunities
Featuring Paul
G. Stoltz
Adversity Quotient
Turning Obstacles into Opportunities
Part 1
Adversity Quotient
Turning Obstacles into Opportunities
Directions
Paul Stoltz introduces Beck Weathers, the climber who met the challenge of Mount
Everest. Beck Weathers exhibits the traits of someone with a high AQ. He persevered
when obstacles threatened his life. On the lines below, list characteristics you would
associate with someone like Beck Weathers.
Adversity Quotient
Turning Obstacles into Opportunities
Part 2
Directions
As Paul Stoltz describes the mountain metaphor, note phrases that define the mountain.
`
Directions
There are three types of people one encounters on a mountain. There are: quitters,
campers, and climbers. Take a moment and indicate on the mountain shown above
where you are likely to encounter each type. Then briefly describe in your own
words each of the following:
Quitter
Camper
Climber
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Adversity Quotient
Turning Obstacles into Opportunities
Activity Break
Directions
Select one of the following three questions and write down as many answers as
possible. If time permits, tackle as many of the remaining questions as possible.
Feel free to interact with those around you. When we return, members of our
studio audience will share their responses.
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Adversity Quotient
Turning Obstacles into Opportunities
Do you see a connection between your responses and those shared by the
studio audience? Is there a pattern among responses for the three questions?
Now that you can see how your success is determined in part by your AQ, lets take
a few minutes to determine your AQ. Turn the page and complete the Adversity
Response ProfileTM. Follow the instructions to tally your results and calculate your AQ.
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Adversity Quotient
Turning Obstacles into Opportunities
Activity Break
TM
Sample AQ Quicktake
TM
Complete control
Completely responsible
3. You are criticized for a big project which you just completed.
The reason I was criticized is something that:
Relates to all aspects of my life
Complete control
Completely responsible
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Adversity Quotient
Turning Obstacles into Opportunities
Source: Paul G. Stoltz, author of Adversity Quotient: Turning Obstacles into Opportunities
Scoring instructions
Add together all the numbers you circled to get your overall AQ.
Insert your total in this box.
Low AQ (8-18) indicates that you have a difficult time dealing with adversity and/or
adversity takes an unnecessary toll on your energy, performance, and spirit.
Strengthening your AQ can improve your natural resilience and lessen the fallout
from adversity.
Moderate AQ (19-32) indicates you deal with adversity fairly well, however, your
performance can be enhanced with a higher AQ.
High AQ (32-40) indicates a high capacity for adversity and the ability to persevere
through changing times. You may be strengthened by adversity, especially over time.
You probably embrace the right kind of change and take necessary risks.
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Adversity Quotient
Turning Obstacles into Opportunities
Part 3
Bottom Line Your thoughts and emotions determine the strength of your body
chemistry down to the cellular level.
Bottom Line The brain is ideally equipped to hardwire habits of thought and behavior.
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Adversity Quotient
Turning Obstacles into Opportunities
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Adversity Quotient
Turning Obstacles into Opportunities
Part 4
In recent years there has been a push to empower individuals. Yet, learned
helplessness is pervasive in many organizations today. Take a moment to study the
graphic below.
Empowerment
(High AQ)
Learned Helplessness
(Low AQ)
Directions
Discuss the following question with the person sitting beside you. Jot down your
thoughts on the lines provided.
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Adversity Quotient
Turning Obstacles into Opportunities
control theory
explanatory style
hardiness
While these theories support AQ, the defining moment is when you face
ADVERSITY.
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Adversity Quotient
Turning Obstacles into Opportunities
Part 5
AQ
nd
ce
As
to
ols
To
Va
lid
M
ea
sur
e
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Adversity Quotient
Turning Obstacles into Opportunities
AQ Definition
Part 6
Adversity Quotient
identifies a new set of scientifically-grounded skills and tools for the Ascent
Directions
AQ is relevant to individuals, families, organizations, and communities alike.
Jot down the multitude of areas in which AQ effectively predicts success.
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Adversity Quotient
Turning Obstacles into Opportunities
The AQ Continuum
Part 7
AQ scores are not simply categorized as high or low. Instead they tend to
fall in a normal distribution as illustrated by the bell-shaped curve shown below.
Low AQ
059
Moderate AQ
95134
High AQ
166200
Control
2. O
Ownership
3. R
Reach
4. E
Endurance
Directions
Refer to the Adversity Response ProfileTM you completed previously. As Paul Stoltz
reviews each of the eight questions, use the space below for notes.
Adversity Quotient
21
AQ in the Workplace
Part 8
Welcome back from the break. Prior to the break, you had an opportunity
to ask questions pertaining to your AQ score, the research underpinnings of AQ,
and other topics addressed in the first half of this presentation. But just how can
AQ be applied in an organization? What specific actions can management take
to nurture a high AQ workplace?
In this second portion, we will focus on how to apply AQ in a business setting.
You will learn about:
Lets first list the applications in which AQ can and has been applied successfully.
Directions
There are numerous applications of AQ within an organization. As Paul Stoltz describes
the variety of applications, use the space provided for notes.
Hiring
Retention
Performance
Leadership
Change
Resilience
Culture
Teams
Vision
Coaching
Relationships
Customers/Clients
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Adversity Quotient
Turning Obstacles into Opportunities
Part 9
There are five telltale signs that an organization is not inspiring employees
to Ascend. The signals are:
1. People accept, but do not embrace change.
2. People fight to maintain the status quo.
3. People accept less than optimal results.
4. Innovation is incremental, with no major breakthroughs.
5. People may be pleasant, but seem uninspired.
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Adversity Quotient
Turning Obstacles into Opportunities
Activity Break
Ways to Sabotage AQ
Directions
All too often organizations sabotage efforts to minimize learned helplessness
and nurture empowerment. Respond to the question in each column by listing
your responses in the space provided.
How does your organization
sabotage AQ?
________________________________
________________________________
________________________________
________________________________
________________________________
________________________________
________________________________
________________________________
________________________________
________________________________
In the previous exercise, you listed actions your organization takes which unwittingly
undermine AQ. The following list summarizes surefire methods for sabotaging AQ,
not only in an organization but in your personal life as well. Carefully examine these
six ways.
1. Grant responsibility without authority.
2. Point out the downside to everything.
3. Sap strength with long hours and no rejuvenation.
4. Over promise, under deliver.
5. Surround Climbers with Campers.
6. Craft a mission statement, then forget about it.
What steps can you take to avoid these mistakes? Lets proceed to look at how
organizations can foster AQ.
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Adversity Quotient
Turning Obstacles into Opportunities
Part 10
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Adversity Quotient
Turning Obstacles into Opportunities
Part 11
Wrap Up
In todays session you became familiar with the Adversity Quotient (AQ)
theory. AQ has its roots in the fields of psychoneuroimmunology, neurophysiology, and
cognitive psychology. Essentially AQ is a scientifically valid measurement of ones
ability to turn obstacles into opportunities. By completing and scoring the Adversity
Response ProfileTM you were able to determine your personal AQ. You also assessed
your organizations AQ, not by completing a formal instrument but by responding to
questions posed by Paul Stoltz.
AQ has many applications within a business setting because it is a predictor of success.
For example, it can be used in recruiting, coaching, and even in change management.
To be truly effective in an organization, management must first recognize that
organizations unwittingly undermine AQ in the workplace. The telltale signs that
AQ is being sabotaged are:
1. People accept, but do not embrace change.
2. People fight to maintain the status quo.
3. People accept less than optimal results.
4. Innovation is incremental, with no major breakthroughs.
5. People may be pleasant, but seem uninspired.
So how do organizations sabotage AQ? Some of the answers are obvious, such as,
grant responsibility without authority and point out the downside to everything.
Less obvious methods are to: sap an individuals strength; over promise, under deliver;
surround Climbers with Campers; and craft a mission statement, then forget about it.
There are definite actions an organization can take to nurture an Ascending AQ
climate. While a list of twelve actions may appear daunting, Paul Stoltz shared the
Malden Mills case example. The company president, Aaron Feuerstein, demonstrated
a high AQ. He possessed an innate ability to see past the adversity and welcome the
opportunities posed by a devastating factory fire.
To fully appreciate AQ, read Paul Stoltzs book, Adversity Quotient: Turning Obstacles
into Opportunities. Particularly noteworthy are chapters six through nine. These chapters
expand upon the principles introduced in the latter half of todays presentation.
They provide additional, easy-to-apply strategies for improving your AQ, as well as the
AQ of those around you at home and at work.
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Adversity Quotient
Turning Obstacles into Opportunities
Use this form to write your questions for Paul Stoltz or for discussion among your
colleagues. Please write clearly.
Question sheet
Adversity Quotient
Your organization
Opportunities
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