SANDRA L.

WILEY
302-379-3494
Smyrna, DE 19977

Sandra_L_Wiley@yahoo.com
www.linkedin.com/in/sandra-l-wiley

SUMMARY
Highly successful Operational Risk and Financial Analyst with an extensive background in the financial
services industry. Expertise in project and data management, financial analysis, strategic planning,
budgeting, process improvement, compliance, governance, and Model Risk Management. Recognized
for delivering business objectives by building production efficiencies and cross function relationships
while managing multiple priorities in high-pressure environments. Strengths include critical thinking,
problem solving, and time management. Six Sigma Black Belt Certified.

TECHNICAL SKILLS

Diamond Model Database

SharePoint
Analytics Information Mgt.

Hyperion Essbase
Six Sigma Tools
MS Office Suite

Visio
Ariba
Concur

PROFESSIONAL EXPERIENCE
BANK OF AMERICA, N.A. (Formerly MBNA), Wilmington, DE
Sr. Project Manager, Model Risk Governance Operations and Initiatives (2015-2016)
Designed and facilitated technology initiative training materials, resulting in compliance with Federal
Banking regulations as well as enhancing knowledge of enterprise wide users. Developed and
designed all communication materials for the Model Risk organization. Provided updated
documentation in relation to changes to policy, procedures, compliance, facility moves, volunteerism,
transportation strikes, and regulations resulting in further networking efficiencies within the organization.
Core member of User Acceptance Testing responsible for detecting default errors in monthly
system enhancement releases.
Created a custom FMS (Facility Management System) database to efficiently track workspace cost
allocations resulting in cost reductions and improved efficiencies.
Developed a three year hiring plan by location to assist with strategic workforce planning.
Partnered with HR to develop onboarding package for all new hires implemented in 30 locations.
Successfully migrated two databases into one Model Governance Platform organizationally wide.
Risk Analysis Manager, Model Risk Management (2010-2015)
Developed, designed and managed the Enterprise Model Attestation process including user guide to
bring Model Risk Management into compliance with Federal Regulations (SR 11-7/OCC 2011-12).
Model point of contact for multiple business lines responsible for managing model lifecycle process and
monitoring ongoing performance, necessary to determine if a model should be retired, redeveloped, or
continue active.
Developed key reporting and facilitated training related to processes for Model Risk Committee
Working Group resulting in improved communications on policies and procedures.
Managed Monitoring and Tracking performance process to meet 98% compliance for 550 models.
Developed and managed model inventory process, ensuring data quality of 25+ key data elements
of model Risk Score.
Compliance & Operational Risk Specialist, Retail Banking & Distribution (2009-2010)
Implemented process improvements for credit card fulfillment materials to stay within Federal
Regulation guidelines. Audited the end-to-end process of credit card fulfillment operation for plastics
and customer distribution of materials, ensuring required security measures were met.
Evaluated all desktop policies and procedures for ICM (Infrastructure and Collateral Management
and Card Issuance) and made necessary corrections resulting in process improvements.
Created presentations in Visio for each process in ICM to improve Senior Management awareness.
Documented processes from credit card creation and marketing fulfillment materials for customer
mailings to enhance internal controls.

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SANDRA L. WILEY
302-379-3494

Change Consultant, Retail Banking & Distribution (2007-2009)

Developed and implemented improvement opportunities by determining root cause related to AIM
(Analytics Information Management) audit issues resulting in synchronization of all data systems
related to definition and field names, in conjunction with writing remediation plans. Resolved and
audited Metadata tables and data definition errors for a 13 item Audit in AIM related to data out of
balance issues, record retention, and various other regulatory and consumer lending problems.
Developed second line of defense plans and implemented controls for internal audits.
Established risk framework for consistency in all AIM areas to minimize risks, eliminating future risk
during internal or federal audits.
Leveraged Six Sigma tools such as FMEA (Failure, Mode, Effects, Analysis) and DMAIC (Define,
Measure, Analyze, Improve and Control) process to effectively manage multiple priorities.
Sourcing Lead, Enterprise Sourcing and Product Services (2006-2007)
Managed total Credit Bureau suppliers with total spend of $114.4M while negotiating legal binding
contracts with five Tier 1 suppliers resulting in a cost savings of $5.1M to establish the best competitive
credit product pricing for enterprise. Managed Black Car, Sports Boxes, and Fleet Vehicles contracts
and RFP (Request for Pricing) resulting in better supply management.
Facilitated supplier strategies by analyzing industry market trends and business needs to establish
the greatest competitive pricing.
Processed all Statement of Works related to Card Services Line of Business.
Production Manager, Administration Finance (2005-2006)
Directed a team of seven sector analysts, assigning tasks and monitoring performance. Implemented
the delivery of comprehensive monthly/quarterly reports and presentations for seven business sectors
with a total impact of $1.4 billion reduction in expenses. Developed and conducted dynamic training
programs that enhanced knowledge, skill, and productivity levels.
Spearheaded the transition initiatives for all general ledger accounts, reporting, reduction in staffing
cost analysis for MBNA to Bank of America (BOA) resulting in increased efficiency, reduced costs,
and enhanced quality for all business sectors.
Served on the transition team that incorporated all financial data into the BOA Hierarchy, mapping
all cost centers at MBNA and explaining 2006 budget line items to BOA analysts and executives.
Decreased Accounting departments volume 38% by implementing higher accrual/capital
thresholds.
Financial Analyst III, Personnel Finance (2003-2005)
Constructed budgets and forecasting analysis for the Personnel Division. Team Lead on Resource
Allocation implementation and training for companywide areas. Managed Resource Allocation process
which incorporated hiring approvals within budgeted amounts, placing new hires in correct positions,
resulting in 30% savings company wide.
Financial Excellence Award recipient for the improvement of recruiting, hiring, and tracking of
human resource data.
Financial Excellence Award recipient for training five new expense analysts on budget preparation,
systems, capital and forecasting while maintaining current responsibilities.

EDUCATION
BS, Business Administration, Goldey-Beacom College, Wilmington, DE
Concentration in Management / Academic Honors: Magna cum laude