85

CHAPTER 5
SUMMARY OF FINDINGS, CONCLUSIONS AND RECOMMENDATIONS

This chapter discusses the summary of findings, the conclusions drawn from the findings,
and the recommendations based on the findings and conclusions. This chapter also discusses the
research objective, the summary of the data gathering procedure and the data analysis.
The study focused on the perceived E-commerce system among selected AMWSLAI
lending operation respondents about online AMWSLAI lending program in Luzon, Visayas and
Mindanao. The study was conducted based on Wigand theory. The study used a descriptive
method of research. The data pertaining to the identified problems were collected through survey
questionnaire.
The researcher personally constructed the survey questionnaire using convenientpurposive sampling technique to gather one hundred thirty five respondents. The data gathered
were analyzed using statistics such as frequency, percentage, weighted mean, standard deviation,
Anova and F-test.
Particularly, the research looks for the answers to the following questions:
1. What are the Perception of Luzon employee respondents on online AMWLSAI lending
operation on E-commerce System in terms of the following:
a. Transaction Cost
b. Marketing
c. Diffusion
d. Information Retrieval
e. Strategic Networking
2. What is the perception of Visayas employees respondents on online AMWSLAI lending
operation on E-Commerce System in terms of the following:

86
a. Transaction cost
b. Marketing
c. Diffusion
d. Information retrieval
e. Strategic networking
3. What is the perception of Mindanao employees respondents on online AMWSLAI lending
operation on E-Commerce System in terms of the following:
a. Transaction cost
b. Marketing
c. Diffusion
d. Information retrieval
e. Strategic networking
4. Is there significant difference on the perception of the three groups of respondents on
AMWSLAI e-commerce in terms of the following?
a. Transaction cost
b. Marketing

87
c. Diffusion
d. Information retrieval
e. Strategic networking
5. What inputs to operations planning can be drawn from the study?
Summary of Findings
The study was done to determine the perceptions of AMWLSAI employees on online
lending operations on e-commerce system: inputs to operations planning.
It was revealed that:
1. Perception of Luzon employees respondents on online AMWSLAI lending operations
on E-commerce system.
All six items regarding transaction cost has a mean from 3.96-4.28 with an overall mean
of 4.12, marketing has a mean from 4.00-4.33 with an overall mean of 4.17, diffusion has a mean
from 3.95-4.28 with an overall mean of 4.17, information retrieval has a mean from 4.30-4.43
with an overall mean of 4.35, and strategic networking has a mean from 4.19-4.42 with an
overall mean of 4.34.
2. Perception of Visayas employees respondents on online AMWSLAI lending operations
on E-commerce system.
All six items regarding transaction cost has a mean from 3.90-4.15 with an overall mean
of 3.99, marketing has a mean from 3.80-4.00 with an overall mean of 3.89, diffusion has a mean
from 3.65-4.15 with an overall mean of 3.93, information retrieval has a mean from 3.60-4.00

88
with an overall mean of 3.83, and strategic networking has a mean from 3.85-4.10 with an
overall mean of 3.96.
3. Perception of Mindanao employees respondents on online AMWSLAI lending
operations on E-commerce system.
All six items regarding transaction cost has a mean from 4.11-4.67 with an overall mean
of 4.35, marketing has a mean from 4.17-4.61 with an overall mean of 4.43, diffusion has a mean
from 4.22-4.56 with an overall mean of 4.39, information retrieval has a mean from 4.17-4.44
with an overall mean of 4.31, and strategic networking has a mean from 4.28-4.44 with an
overall mean of 4.37.
4. Significant difference on the three groups of respondents on AMWSLAI E-commerce.
There is a significant difference on the three groups of respondents on AMSLAI ecommerce in terms of transaction cost, marketing, diffusion, information retrieval and strategic
networking.
This shows that AMWSLAI operations department employees have different perception on
AMWSLAI e-commerce system in terms of transaction cost, marketing, diffusion, information
retrieval and strategic networking.
5. Inputs to operations planning can be drawn from the study.
The inputs to operations planning can be designed for the AMWSLAI e-commerce
system composed of transaction cost, marketing, diffusion, information retrieval and strategic
networking and way on how to manage and control the system.

CONCLUSION
The researcher had concluded the following with regard to the study:

89
1.

The perception of Luzon employees respondents on online AMWLSAI lending

operation on E-commerce system
Their perception on online lending operation was efficient in terms of transaction cost,

marketing, diffusion, together with the information retrieval and strategic networking being very
efficient. This proves that Luzon employees value the use of e-commerce in lending operations
in terms of transaction cost, marketing and diffusion but has a greater impact on information
retrieval and strategic networking because most of the competitors are always in the same area,
and faster service and on the spot loan process can give a big advantage in the savings and loans
industry. This will give Luzon employees an upper edge in the financial market.

2.

The perception of Visayas employees respondents on online AMWSLAI lending

operation on E-commerce system
Their perception on online lending operation was efficient in terms of transaction cost,

marketing, diffusion, information retrieval and strategic networking. This proves that Visayas
employees also value the e-commerce in lending operations and gives them an upper edge
against competitors in terms of transaction cost, marketing, diffusion, information retrieval and
strategic networking.

3.

The perception of Mindanao employees respondents on online AMWSLAI lending

operation on E-commerce system
Their perception on online lending operation was vey efficient in terms of transaction

cost, marketing, diffusion, information retrieval and strategic networking. This proves that
Mindanao employees have a greater appreciation and value on e-commerce in lending operations

90
in terms of transaction cost, marketing, diffusion, information retrieval and strategic networking
compared to Luzon and Visayas employees. Since Metro Manila is the center of all the
transactions for loan processes and Mindanao employees are the farthest area to transact and
transmit data in terms of travel, communication, and mail. They are the ones who will greatly
benefit in the online AMWSLAI lending operation system that saves a lot in terms of transaction
cost, information retrieval, marketing, diffusion and strategic networking.

4. Difference in the perceptions of the three groups of respondents on AMWSLAI ecommerce system
In this study, there is a significant difference on the perception of the respondents on
AMWSLAI lending operation on E-commerce system in terms of transaction cost, marketing,
diffusion, information retrieval and strategic networking. Even though Luzon and Visayas
respondents benefits in the e-commerce lending operation system, they sometimes prefer to do
the traditional process thru travel, mail and communication in loan processing compared to
Mindanao respondents, since all loans granted are centralized at the AFP General Headquarters
in Metro Manila for the submission and implementation of the loans monthly deductions.
Luzon and Visayas respondents sometimes bring or send the loan documents to the Head
office branch before processing since the location is nearer and convenient, compared to
Mindanao respondents who are the farthest area location and takes longer time to transmit,
communicate and process loan documents if they will use the traditional way.
Mindanao respondents have greater appreciation and value on e-commerce lending
program since it greatly lessens their normal lending operation procedure and transaction cost.
Also it greatly improves their customer reach in far away areas in their region.

91

RECOMMENDATIONS
Based from the findings of the study, the researcher recommends the following:

1.

To the diffusion of online lending operations on e-commerce system stating that it is

safe to use in lending programs they should create a better program that would make
the system safer since Visayas respondents are not that very pleased and it got a
lowest mean score of 3.65.

2.

To the information retrieval on online lending operations on e-commerce system

stating it provides consistent data information in lending operations they should
create a program that would always update itself so that it will always give consistent
and accurate data since it got a lowest mean score of 3.60 in the Visayas which means
that Visayas respondents are not that satisfied with its information retrieval. And also
in information retrieval stating it gives current and up to date information in lending
operations since it also got a low mean score 3.70, they should improve the
information retrieval system so that all information being transacted will be current
and up to date.

3.

To the Savings and Loan Association institutions, they should be able to prepare and
adapt to the continually evolving trend of information technology. They must be able
to enhance the awareness of the institution to be able to manage their systems; this
should be accentuated, as this will most definitely be used by all SLAIs in the future.

92
4.

To the information technology personnel, they should continuously update their

software and encrypt database to enable SLAIs to secure and protect computer servers
from theft, hacks, and computer viruses.

5.

To the operation department personnel using the e-commerce lending program, they
should always use the system so that they would be familiarize with it, to lessen
errors or mistakes in the future and to recommend any ideas or inputs to the
improvement of lending programs for better efficiency and service to customers.

6.

To future researchers, this will serve as a guide and resource for further research
about perceptions on online AMWLSAI lending operations on e-commerce; that other
factors should be considered to determine the most accurate formula to achieve
progressive results. Future researchers are recommended and should consider
inclusion of significant others, bigger sample size, and more rigid statistical
treatment. It is advised that they look deeper on possible factors that may influence
the knowledge of employees in operating the E-commerce system.

93

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July 23, 2016

Ms. Leilani F. Casa
VP-BORDD
AMWSLAI
Dear Maam:
Greetings of peace and prosperity!
I am currently working on my Master Thesis in Business Administration entitled
Perceptions of AMWSLAI employees on online lending programs on e-commerce system:
Inputs to operations planning.
This research study would serve as a basis for developing a framework or an online lending
program that would give additional contributions to operations planning.
A survey questionnaire will be used to gather pertinent information from the respondents. The
AMWSLAI Operations employees who are presently working under your respective locale will
be the subjects for this undertaking. This instrument is composed of the following items:
1. Letter of request and consent;
2. Rating Scale measuring the Perceptions of AMWSLAI employees on online lending
programs on e-commerce system.
In this regard, I would like to ask for your approval for me to field my questionnaire to the one
hundred thirty five selected AMWSLAI employees in Luzon, Visayas, and Mindanao area.
Attached herewith is the research instrument to be used in this study. Rest assured that all
answers will be treated with utmost confidentiality and will be used mainly for the sole purpose
of this research.
Thank you so much in anticipation of a favorable action on this matter.
Sincerely yours,
Ricardo Michael A. Caballero

99
Researcher

SURVEY QUESTIONAIRE

Dear Respondents

This survey seeks to determine your assessment on the implementation of Internet use for
AMWSLAI lending programs.

In view thereof, the researcher would like to seek your indulgence in answering this
questionnaire. Your opinion on this survey is of utmost importance in finding answers to the
questions raised on this study.

Rest assured that your responses would be treated with utmost confidentiality.

Very truly,

Ricardo Michael A. Caballero

100
Researcher

SURVEY QUESTIONAIRE Perceptions of AMWSLAI employees on online lending operation on E-Commerce System
in terms of the following:
Name (optional)
Location: _______ Luzon _______ Visayas _______ Mindanao
Please indicate the extent to which you agree or disagree with the following statements
by putting a check ( ) in the appropriate box
Scale SDA = Strongly Disagree DA = Disagree U = Uncertain A = Agree SA =
Strongly Agree
N
o.

1
2
3
4
5
6

1
2
3
4
5
6

1
2
3
4
5
6

Statements
Transaction cost
Saves a lot transaction cost in terms of mail, telephone and travel in lending
operations
It minimizes the cost on overtime pay on lending operations
It lowers transaction fees in lending operations
It lessens the cost on man power on lending operations
It minimizes the cost on paper usage on lending operations
It lessens the cost on office equipment on lending operations
Marketing
It gives new opportunities to marketing lending programs
It allows new ideas to marketing lending operations
It gives an advantage edge on other competitors on lending operations
It widens the range of new clients on lending operations
It helps reach out to a wider and bigger audience
It increase sales on lending programs
Diffusion
It is useful to lending operation programs
It gives a competitive edge to lending operation programs
It makes lending operations easier
It simplifies traditional lending operations
It is safe to use in lending programs
It provides new ideas to lending programs
Information retrieval

SD
A
1

DA
2

U
3

A
4

SA
5

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1
2
3
4
5
6

1
2
3
4
5
6

Provides consistent data information in lending operations

Gives accurate information in lending operations
Current and up to date information in lending operations
It gives fast information retrieval on lending operations
It gives easy access on information retrieval on lending programs
It saves time in searching in lending operations
Strategic networking
It can check transaction details regularly on lending
programs
It allows easy access to transaction data both recent and
historical on lending programs
It is useful in communicating with other branches for lending
operations
It is reliable in leading to the adoption of successful lending
strategies
It supports the achievement of the organizations goals on
lending operations
It helps in connecting with other branches for lending
operations