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All praises to ALLAH who created this universe for the exploration of man
Darood & Salaam on Hazrat Muhammad (S.A.W.W), who enlightened the torch of
knowledge for mankind. One of his (S.A.W.W) sayings is
“Seek knowledge from cradle to grave”
First of all we would like to thank our respected teacher Mr. SAQLANE
From the core of our hearts. It was a great pleasure working with him. His precious
suggestions, unflagging support and gentle behavior, helped us a lot in completing this
project successfully.
We must acknowledge the valuable assistance of Mr. Amjad, serving in Ufone as
Section Head of Data Network. We could not accomplish our job without his kind
cooperation. Due to his effort we were capable of attempting our project in an effective
manner.
INTRODUCTION OF THE COMPANY
Ufone launched on January 29, 2001. Ufone is a new cellular operator in Pakistan.
Pak Telecom mobile Ltd. offers Ufone services to you, which is a 100% owned
independent subsidiary of Pakistan Telecommunications Corporation Ltd.
PTCL has aimed to provide best coverage along with state of art values added services
for subscribers according to their needs.
Ufone has been a highly successful venture both in terms of subscriber uptake and
coverage. Touching 100,000 subscribers in less than four months of operation.
With fastest expanding coverage, unmatched product leadership and consistent focus on
customers. Ufone has emerged to be the most prominent player in the market in the short
span of its operations.
Ufone, in less than one year has started providing coverage in most major cities of
Pakistan. This roll out plan has been far more aggressive than any of Ufone's competitors.
OPRATIONS OF UFONE
Ufone has the answer for U in an instance. You can either get a daily update via Ufone
Info-Push Services or retrieve the information you require via Ufone Info-Pull Services.
Online Payment
Post Paid
Ufone offers a most economical and affordable package of post paid.
Pre Paid
• Ufone Prepaid cards come in three denominations of Rs. 500, 1000, and Rs. 1500.
• Card is valid for six months from the time of activating
• In case we run out of Ufone prepaid cards, we have to just dial 000 from our Ufone
and then we will be informed about the places from where we can buy the cards
(remember 000 is toll free number).
• To charge our package plan, just dial 333 and talk to an Ufone Customer Services
Representative.
• Voice mail deposit is free and Rs. 1/min is charged for all message retrieval calls
made to the voice mail.
All rates exclude Local and Long Distance (LLD) charges, Rs. 2/min NWD/IDD access
charges are applied for all NWD (National Wide Dialing) and IDD (International Direct
Dialing) calls. Roaming charges between the same MSC (Mobile Switching Center) are
not applied. Roaming charges of Rs. 1 for roaming between Lahore and Islamabad MSC
and Rs. 5 for roaming between Karachi and others MSCs will be applicable.
CUSTOMER CARE
Services Center
Ufone currently has its Customer Service Centers in all the cities, where the connections
are being offered. Our staff at the Service Centers will be privileged to provide solution
on just about any of your concern. No run around! No complicated processes! U just
walks in and let us knows of your concern. Rest would be taken care of!
All Service centers have been strategically located to be easily accessible for U. Please
refers below for information about your closest Service Center.
Call Center
For us, what matters the most is U.
Anytime of the day or night, our trained and courteous staff is available at our Call
Center for any of your queries or guidance. The services, which are only available in
other mobile companies by visiting their offices, are available over the phone to our
subscribers.
“Our Call Center will provide you with the following services and more, over the phone –
completely and conveniently”.
Information
New Connection Information
Getting a new connection is easy. All U have to do is to visit any Ufone Customer
Service Center Authorized Ufone Dealer Outlet at your nearest location.
Following are the steps to be followed to subscribe to a new Ufone connection:
Step 3: Make the required Payment according to the selected Package Plan
12 Connection Type
13 Selected Package Plan
14 Selected Access Level
Postpaid Packages
Postpaid Packages are available with the following Access Level options
Other Information
1. Information retrieval
Managers extract information from database, or from data files for the purpose of making
decisions.
2. Data reconfiguration
Often, managers need information in a form other than that in which data is logically
represented in the organization so for this purpose this task is performed.
Billing System
Ufone has got a “real time” billing system. In this system up-to-the-minute information is
instantly available and can be acted upon immediately according to customer needs.
Ufone’s billing system is composed of a series of independent applications that. When
run together, are referred as the billing system.
Its major components are as follows:
16 Guiding
It matches calls to customer calling plans. The application uses the start and end
number, duration and time of call to decide what the charging should be, based on
the calling plans on the customers record.
17 Billing
It is usually performed once a month. This function collects all the rated calls that
have been stored over the past 30 days. The program adds any promotion and
discounts that are associated with the customer account.
For example: If customers have called over a certain number of minutes, they
might get a volume discount. In addition, taxes and credits are applied.
18 Invoicing
When the billing job is complete, a file is created that includes all of the
customer’s information. This file is sent to a print house to be converted to paper
invoices.
19 Client
Single view is used on the billing clients, which is a product of ADC. It is a new
integrated customer management and real-time convergent billing application that
enables users to instantly view information about customer, accounts and services
while also enabling customer access to account and network information.
2. Manufacturer
Ufone is using a PABX manufactured by Lucent technologies.
Three-Tier Architecture
These days CRM solution suites are deployed on a three-tier architecture: client,
application server, and database. Most of the computing-intensive functions are
performed on server machines that people can replicate for higher availability and
control. The three-tier architecture allows distributing the workload, putting the
processing power at the right tier to get the job done most effectively and efficiently.
23 Client Tier
As all of the business rules and major process are located on the middle tier, the client
application requires less processing power and can be easily deployed through a LAN
or WAN to various workstations.
24 Middle Tier
It performs all queries and repots processing to free user desktops and minimize
network traffic, provides load balancing and fail-over safety, and centralizes business
rules for easy maintenance and optimization.
25 Database Tier
The CRM solutions can be optimized for Teradata Data Warehouse technology and
on Oracle databases.
Transmission Media
The main switching centers (MSC’s) of Karachi, Lahore and Islamabad are connected
through ATM backbone. Although connectivity between Islamabad (I-9 Markaz) and its
branch networks is provided through a 2MB microwave technology. The customer care
center of Islamabad is connected through a SS link of 128K.
Hardware Components
Firewalls
Whole intranet is connected to a firewall for data security. This firewall is manufactured
by Cisco.
Routers
LAN’s are connected with each other and with WAN’s using devices called routers.
These provide fairly advanced routing functions at the network layer. They are using
1600, 2600 and 3660 series routers.
ATM Hardware
They are using ATM technology hardware named as manufactured by Nortel named as
passport Nortel.
Private Automated Branch Exchange (PABX)
A PABX is a telephone system within an enterprise that switches calls between
enterprise users on local lines while allowing all users to share a certain number of
external phone lines. Ufone is using this system for the reasons of cost etc. PTCL is
providing them a leased line.
All of these three zones are interconnected through main three switching centers (MSC’s)
to each other and has formed an intranet.
Main Switching Center
The central components of the network subsystem are the main switching center
(MSC’s).
It acts like a normal switching node of the PSTN or ISDN, in addition provides all the
functionality needed to handle a mobile subscriber, such as registration, authentication,
location updating, hand over and call routing to a roaming subscriber,
The MSC provides the connection to the public fixed network (PSTN or ISDN) and
signaling between functional entities uses the ITUT signaling system that is widely uses
current public networks.
Key Applications
Internet/intranet services, business applications, databases, compute services, server
consolidation, decision support applications, and High Performance Computing
(HPC).
Key Specifications
From two to 12 UltraSPARC III processors, up to 96 GB of memory, 16 PCI cards,
and one or two Dynamic System Domains. The system offers mainframe-class
availability features, including full hardware redundancy, concurrent maintenance,
online upgrades and Hot CPU Upgrades. Additionally, this system offers mainframe-
class resource management with fully fault isolated Dynamic System Domains.
Key Benefits
Rack-ready, flexible, highly available server for the data center.
Requirements
Solaris 8 4/01 Operating Environment, or later.
Main Networks
Intelligent Network
An intelligent network (IN) is a service independent telecommunication network. This
intelligence is taken out of the switch and placed in computer nodes that are distributed
throughout the network. It provides the operator with the means to develop and control
services more efficiently.
In (IN) service logic is external from switching systems and is located is databases called
service control points (SCPs).
Following services are provided.
26 800 of free phone service
27 Calling card verification or alternate billing service (ABS)
With a SCP, new operations and management system are used to support service
creation, testing, provisioning. For example, an 800 service has an 800-type trigger at the
switching system, an 800-service database at the SCP, and 800-service management
system to support the 800 SCP.
42 Call counter
43 Flexible hot line
Data-ware House
Data warehouses have got great importance because of
44 Future planning and forecasting
45 Manage the huge volume of information
46 Reflection of the business rules of enterprise
47 Collection point for the integrated, subject-oriented strategic information
48 The historical store of strategic information
49 Source of information that is subsequently delivered to the data marts
50 Source of stable date regardless of how the processes may change
Ufone has divided their whole network into three regions, which are
Central Lahore
South Karachi
North Jehlum to Peshawar
And the services provided are
Supplementary services are provided on top of tele services or bearer services and
include features such as caller identification, call forwarding, call waiting multiparty
conversations and barring of out going (international) calls among others.