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INTERNAL COMPONENT I
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ACCENTURE
COMPANY DESCRIPTION
Our "high performance business" strategy builds on our expertise in consulting, technology and
outsourcing to help clients perform at the highest levels so they can create sustainable value for
their customers and shareholders. Using our industry knowledge, service-offering expertise and
technology capabilities, we identify new business and technology trends and develop solutions to
help clients around the world:
We have extensive relationships with the world's leading companies and governments and work
with organizations of all sizesincluding 96 of the Fortune Global 100 and more than three
quarters of the Fortune Global 500. Our commitment to client satisfaction strengthens and
extends our relationships. For example, of our top 100 clients in fiscal year 2008, based on
revenue, 99 have been clients for at least five years and 87 have been clients for at least 10 years.
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Among the many strengths that distinguish Accenture in the marketplace are their:
Our Core Values have shaped the culture and defined the character of our company, guiding how
we behave and make decisions:
Stewardship: Building a heritage for future generations, acting with an owner mentality,
developing people everywhere we are, and meeting our commitments to all internal and
external stakeholders.
Best People: Attracting and developing the best talent for our business, stretching our
people and developing a "can do" attitude.
Client Value Creation: Improving our clients' business performance, creating long-term,
win-win relationships and focusing on execution excellence.
Respect for the Individual: Valuing diversity, ensuring an interesting and inclusive
environment, and treating people as we would like to be treated ourselves.
By enhancing our consulting and outsourcing expertise with alliances and other capabilities, we
help move clients forward in every part of their businesses, from strategic planning to day-to-day
operations. With more than 186,000 people in 52 countries, deep industry and business process
expertise, broad global resources and a proven track record, Accenture can mobilize the right
people, skills and technologies to help clients improve their performance.
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PERFORMANCE APPRAISAL
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PREREQUISITES OF PERFORMANCE APPRAISAL
Practical and simple format - The appraisal format should be simple, clear, fair
and objective. Long and complicated formats are time consuming, difficult to
understand, and do not elicit much useful information.
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motivates the employees to actively participate in the appraisal process.
Personal Bias Interpersonal relationships can influence the evaluation and the
decisions in the performance appraisal process. Therefore, the evaluators should be
trained to carry out the processes of appraisals without personal bias and effectively.
judge the gap between the actual and the desired performance.
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Objective setting
What is the purpose of objective setting?
To ensure that individuals understand their role and responsibilities (and how it fits into the
wider WEF organization)
Transparency of expectations between an individual and their manager
Individuals who believe that they are determining their own behavior are less likely to evaluate
their behavior negatively since it would reflect badly on them. On the other hand, those who do
not believe that they determine their own behavior are more likely to perceive their behavior as
negative (since it was out of their control anyway and they do not perceive that it reflects on
them). This explanation is related to the self-serving bias which predicts that individuals are
more likely to take credit for an apparent success than they are for an apparent failure.
Job description and performance appraisal correlate as here the objectives and tasks are set and
written by the supervisor and then the appraisal form is transferred to employee. It helps in
Establishing and maintaining a direct relationship between the job description and
the performance-appraisal form helps keep them and their employees focused on the same set of
job expectations throughout the performance-appraisal process.
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BENEFITS AN USES FOR MANAGERS
Lets start with how performance appraisals benefit managers. First, they will be able to make
the best use of theirs employees abilities by becoming more aware of each persons strengths
and areas requiring improvement. Second, they can isolate a typical employee behavior and
performance; that is, they can identify outstanding performers and provide them with additional
incentives and more challenging work assignments. They can also spot marginal performers and
give them greater guidance and direction. Third, performance appraisals help them become
introspective and determine whether they are doing their job as a manager: They Ask
themselves: Am I available for questions? Am I clear in my expectations? The answers to these
and other questions will improve overall employer-employee relations. Finally, once employee
skill levels are properly identified and they have determined whether they are functioning
effectively as a manager, they can focus more fully on developing their own career goals.
During the review process, managers typically clarify areas of responsibilities. These benefits
employees by ensuring a mutual understanding of the scope and nature of their job, negating the
likelihood of hearing them say, I didnt know I was expected to do that! Employees also learn
how well they have been performing in relation to their areas of responsibility. This can lead to a
discussion of helpful training opportunities, as well as a dialogue about future goals and career
development. The performance-appraisal process additionally affords employees a chance to
express openly their views and concerns about anything work-related.
The most effective performance-appraisal programs are those that are beneficial to managers,
employees, and the organization as a whole.