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Ravi Singh Achrol, Torger Reve, & Louis W.

Stern

The political economy framework for the compar-


The
ative analysis of marketing channel dyads pro-
posed by Stern and Reve (1980) focused nnainly
Environment of
on relationships between channel nnennbers. This
article extends the political economy framework
by indicating bow environmental factors (i.e., fac-
Marketing
tors external to a dyad) might influence and affect
the structure and processes of the dyad. When Channel Dyads:
combined with the original article by Stern and
Reve, the resulting overall perspective should pro-
vide a comprehensive basis for theory develop-
A Framework
ment and research in the marketing channel area.
for CoiTiparative
Analysis
A CCORDING to the political economy framework
for the comparative analysis of marketing chan-
nels (Stem and Reve 1980), a marketing channel dyad
The intemal sociopolitical structure is defined
by the pattem of power-dependence relations
which exist between any two channel members,
can be analyzed in terms of (1) its intemal economy, ranging from minimal power, through balanced
i.e., the intemal economic structure and processes, and power, to imbalanced and centralized power.
(2) its intemal polity, i.e., the intemal sociopolitical The intema! sociopolitical processes are de-
structure and processes. scribed in terms of the dominant sentiments (e.g.,
The intemal economic structure is described by cooperation and/or conflict) within the dyad.
the type of transactional form linking two chan- As indicated in the original article outlining the
nel members, i.e., the vertical economic ar- political economy framework, the tasks remaining to
rangements within any given dyad, ranging fix)m complete the framework were (1) to identify the in-
market mediated to hierarchical transactions. teractions and variables outside of the intemal dynam-
The intemal economic processes refer to the na- ics of dyadic exchange, which have the greatest in-
ture of the decision mechanisms employed to fluence on the stmcture and processes of a dyad, and
determine terms of trade among the members (2) to suggest how these extemal factors might be or-
of the dyad, covering impersonal and routine ganized in theoretically illuminating ways.
decision making, bargaining, and centralized The significance of a channel's environment is not
planning processes. well-reflected in the literature on channel theory and
research. References have been made to extemal con-
ditions as possible determinants of channel structure
Ravi Singh Achrol is Visiting Assistant Professor of Marketing, Univer-
(e.g., Bucklin and Carman 1974, Sturdivant 1966),
sity of Notre Dame, and doctoral candidate, Northwestern University.
Torger Reve is Research Professor of Organization Theory, Norwegian
but explicit investigations into the nature of extemal
School of Economics and Business Administration, and visiting scholar, variables and their impacts are lacking. Even among
Stanford University. Louis W. Stern is A. Montgomery Ward Professor those rare inquiries (e.g., Etgar 1977), the findings
of Marketing, Norihv^restern University. The authors gratefully acknowl- only seem to sharpen consciousness of how fragmen-
edge the contributions of two anonymous reviewers to the develop- tary current knowledge of environmental impacts re-
ment of this article.
mains.

Journal of Marketing
Vol. 47 The Political Economy Paradigm / 55
This article suggests an environmental framework ful in describing environmental influences from dif-
which can be coupled with the earlier framework deal- ferent sectors of the structure. However, before turning
ing with intemal interactions. Before proceeding, to the basic substance of the framework, we shall pro-
however, a few caveats and previews may assist the vide a short justification for the unit of analysis cho-
reader in making sense and appreciating the limita- sen herethe channel dyadsince it forms such an
tions of our attempt to capture all of the critical en- essential construct around which the framework itself
vironmental variables within the confines of a single revolves.
article of limited length.
1. This article proposes a framework, not a the- The Dyad as the Unit of Analysis
ory. A framework can be viewed as a first step In this article, as in the previous article (Stem and
in the direction of identifying and dimension- Reve 1980), we adopt the perspective that the fun-
alizing the major variables influencing and or- damental activity in marketing channels is the trans-
dering the structure and processes of social en- action, i.e., the act of exchange between two eco-
tities. It is primarily an attempt to lay out the nomic agents. Transactions are consummated in order
variables and to chart a field of interaction. As to carry out the various marketing functions that com-
such, a framework makes no pretension of being prise the channel's work. In fact, any interorganiza-
a theory. Rather, its purpose is to help position tional system can be defined in terms of the transac-
individual researches so that they can proceed tions which take place between social actors.
in a systematic and methodical fashion toward Focusing on transactions as the basic activity com-
the emergence of a dominant theoretical para- pels a dyadic perspective in which the relationship be-
digm (see Zaltman, LeMasters, and Heffring tween the two transacting parties is highlighted. The
1982). dyadic approach is not entirely new (see Evans 1963),
2. The framework presented here rests on six basic but applications to marketing have been relatively few
tenets: (a) two-party or "dyadic" exchange rep- (e.g., Bonoma, Bagozzi, and Zaltman 1978; Reve and
resents the fundamental unit of analysis; (b) the Stem 1982; Sheth 1976). In contrast to the majority
environment of a focal dyad can be sectioned of extant approaches, which focus either on the in-
into primary and secondary task environments dividual firm or on the channel as a whole, the focus
and a macro environment; (c) the primary and in transactional level analysis is on how and why dif-
secondary task environments of a focal dyad ferent transactions are created, carried out, or avoided
can be partitioned into input, output, compet- between channel members. In addition, analysis of
itive, and regulatory sectors; (d) the original channel transactions concentrates on the relative ef-
political economy framework can be directly ficiencies associated with altemative modes for com-
applied to studying interactions between focal pleting transactions, such as vertical integration, con-
dyads and their primary task environments; (e) tractual arrangements, and market exchange (cf.
the secondary task environment can best be de- Williamson 1975).
scribed in terms of certain "qualitative" di- Eventually, the study of interorganizational rela-
mensions which impact dyadic exchange; and tions in marketing channels should probably take the
(f) macro environmental influences manifest form of analyzing networks instead of dyads. Net-
themselves through developments in a focal work analysis would more completely capture the
dyad's secondary task environment. complexity of interorganizational relations (Aldrich and
3. A series of illustrative propositions are in- Whetten 1981). In order to study networks of orga-
cluded to provide some clues about how this nizational interactions, however, first one needs to
framework might be used for possible predic- understand the basic transaction or acts of exchange
tions, and to indicate potential sources of the- between pairs of social actors by applying a dyadic
ory. interaction model. Indeed, as Aldrich and Whetten ac-
4. In keeping with the objective of an encom- knowledge, "The starting point for all studies of ag-
gregates of organizations is a relation or transaction
passing framework, the range of the article is
between two organizations" (p. 385).
extremely broad. The objective has been ac-
complished at the expense of detail, and some It is extremely important to understand that in de-
fining a dyad as the unit of analysis, there are no con-
topics have only been hinted at or referenced.
straints whatsoever against there being meaningful
Later in this article, we lay out the general sche- linkages among three or more parties within a channel
matic dimensions of the proposed framework and the system. In fact, the very need for specifying an ex-
definitions on which its structure rests. Then we dis- temal or environmental framework is to allow for the
cuss the variable dimensions we propose as most use- methodical treatment of such extradyadic influences,

56 / Journal of Marketing, Fall 1983


e.g., understanding what happens to bilateral trans- them, and direct and potential competitors to
actions when a third party inuence interacts. In this the channel dyad.
sense, the dyad provides a convenient boundary from The Macro Environment is comprised of gen-
which to examine the nature of a wide variety of "ex- eral social, economic, political, and technolog-
temal" forces. ical forces which impinge on the activities in
Another compelling reason for choosing the dyad the primary and secondary task environments.'
as the unit of analysis is that a framework should be
useful for theory development and testing. While the In the theoretical analysis of environments, insight
state of theories pertaining to dyadic interorganiza- into the nature of extemal dependencies and influ-
tional interactions is improving (cf. Pfeffer and Sal- ences is vitally important. First, the strategic options
ancik 1978, Williamson 1975), the state of network available to channel actors in adapting to or acting
or systems theory is relatively weak and chaotic. As upon environmental forces are heavily constrained by
Bonoma, Bagozzi, and Zaltman (1978) point out, "At the nature and proximity of these forces. For example,
this state of its development, systems 'theory' is pri- developments in a dyad's primary task environment
marily a descriptive tool (e.g., the now chart) which can be traced to specific actors. In reacting to them,
does not admit rigorous hypothesis formulation, test- dyad members can consider various forms of integra-
ing, or theory formulation" (p. 58). Focusing on the tion, ranging through merger, spontaneous coopera-
transaction (and thus, on dyadic exchange) is likely tion, negotiated cooperation, etc. (cf. Pfeffer and Sal-
to permit research in marketing channels to advance ancik 1978), as well as strategies for enhancing their
farther and faster than reliance on the rather nebulous own power through such actions as diversification. On
generalities found in systems theory. But, in order to the other hand, developments in the secondary task
justify such a focus, it is imperative that the research environment are less amenable to absorption or indi-
account for all meaningful interactions extemal to the vidual influence. Joint efforts through coalition for-
dyad that may impinge upon it. The framework pro- mation and horizontal cooperation are more effective.
posed here is an effort to assure that all such relevant Further, changes in the macro environment cannot
variables will be accounted for. usually be acted upon proactively with much success,
and adaptive strategies (e.g., withdrawal) provide the
only effective response.
The Environment of Marketing The second important leverage in theoretical gen-
Channel Dyads eralization comes from the types of variables that are
likely to be useful explanators. Because the elements
There is no single environment facing the members of of the primary task environment are identifiable actors
a channel dyad. Each separate exogenous force which that are being dealt with on a one-to-one basis, the
impinges on a dyadic relationship can be said to rep- variables and interactions specified in the intemal po-
resent a separate environmental context. However, both litical economy framework (Stem and Reve 1980) come
from the perspective of analytical expediency and the- into direct relevance. But elements in the secondary
oretical generalization, it is reasonable to assume that and macro environmentssuch as the technological
there are important clusters of forces which seem to state of the industry, the demographic mix of the pop-
affect channel dyads differentially. Theoretically, the ulation, the orientation to social welfare in the soci-
environmental pluralism of channel dyads can be han- ety, and the system of laws and regulationsrelate
dled by distinguishing the forces creating direct and to the focal dyad through such a variety of complex
indirect extemal dependencies for a dyad. Thus, there mediating, filtering, and buffering processes and in-
is for every dyad a primary task environment, a sec- teractions that only some higher order constructs (as
ondary task environment, and a macro task environ- opposed to specific operating variables) are likely to
ment.

The Primary Task Environment is comprised of


immediate suppliers and customers of the dyad. 'For the secondary and macro environments, the classification scheme
(In some situations, regulating agencies and departs from the language of the pohtical economy framework (eco-
nomic and political structures and processes), because we feel it is
competitors to the channel dyad may be drawn less useful to segregate economic and political forces in characterizing
into direct exchange relationships and thus into the extemal environment. In dealing with the environment, the polit-
the primary task environment.) ical economy gestalt within which channel members function is often
nwre important to an understanding of the structures and processes
The Secondary Task Environment is comprised which typify their interactions than is an understanding of the specific
of suppliers to the immediate suppliers, cus- components of that gestalt classified along political or economic lines.
This corresponds to an institutional economics approach in which eco-
tomers to the immediate customers, regulatory nomic and political forces interact in shaping collective behavior and
agents and interest aggregators who influence results.

nt of Marketing Channel Dyads: A Framework for Comparative Analysis / 57


capture enough explanation for the purposes of the-
oretical generalization. FIGURE 1
In addition to separating the environment into pri- Environment of Marketing Channel Dyads
mary, secondary, and macro phenomena, it is also
useful to segment it in terms of the main sectors to
which any channel dyad must relate. Consequently, MACRO ENVIRONMENT
for the purposes of a comprehensive framework, the \
\ SECONDARY TASK
primary and secondary task environments may be di- ^
\
ENVIRONMENT

vided into an input sector, an output sector, a com- \


petitive sector, and a regulatory sector (Dill 1958, \
\
Thompson 1967):
The input sector of the task environment of a
channel dyad consists of all direct and indirect
suppliers to the dyad.
The output sector consists of all direct and in-
direct customers of the channel dyad, both dis-
tributors and end users. (The input and output
sectors refer to vertical relationships in a mar-
keting channel sense.)
The competitive sector primarily captures hor-
izontal relationships faced by the channel dyad,
i.e.., actual and potential competitors of the
channel dyad.
The regulatory sector consists of regulatory
groups, including governmental agencies, trade
associations, interest organizations, and ad hoc
groups.
We now tum to explicating the major conceptual
components of the framework depicted in Figure 1. tailers. But these same manufacturers may also main-
tain direct relations with their retailers by assisting in
The Concept of the Focal Dyad in-store display and promotions, inventory planning,
A dyadic interaction model takes two-party exchange local advertising, and the like. Wherever direct, goal-
relationships as its fundamental subject matter or phe- oriented social interaction occurs between actors in
nomenon to be explained. In such a model, marketing a channel, a channel dyad exists.
behavior is regarded as an inherently social activity Second, if all goal-directed social interactions cre-
where the outcomes of exchange depend on structural ate dyadic links, then "transactions" refer to more than
arrangements, bargaining, negotiation, power, con- just the exchange of physical or monetary resources,
flict, and the shared affect or cognitive images exist- and include exchanges involving information, good-
ing between buyer and seller (Bagozzi 1978, Carman will/identification, social legitimacy, influence, etc.
1980, Stem and Reve 1980). Four fundamental con- In this sense, organizational exchange is any activity
cepts need to be understood in isolating dyads for between two or more organizations that has conse-
analysis. quences, actual or anticipated, for the realization of
First, the focal dyad is any two-party exchange re- their respective goals or objectives.'^
lationship under investigation. Thus, while it might be A key phrase of the definition is the realization of
most usual, it is not necessary that the focal dyad in goals. We suggest that interactions that are not goal-
question correspond to hierarchically adjacent actors oriented are too tenuous to be cast in the mold of ex-
in the formal channel of distribution. The formal change. Thus, goodwill and identity may be ex-
channel is generally acknowledged as the sequential changed, provided actual or anticipated consequences
route taken by the physical and/or title flows of goods
and services. The channel as a social action system is
much more widely defined and encompasses all sorts ^Basically, this is Levine and White's definition (1961, p. 588).
of linkages and relations. For example, many manu- However, their definition focused on voluntary activity. We believe
facturers' formal channels involve moving all orders that not all exchange need be voluntary on both sides. For example,
dyad members may be forced into exchange and relationships with
through independent wholesalers to independent re- regulatory agencies.

58 / Journal of Marketing, Fall 1983


for goal realization are involved. Such a characteriza- among the more important actors in the input and out-
tion preserves the fundamental give-and-take and ne- put sectors of the channel dyad's primary environ-
gotiable nature of exchange. ment. The relationships between commercial channel
Third, the "focal" dyad should not be confused members operating outside the dyad and those within
with the idea of a central or key set of actors/linkages the dyad can often be stmctured and, in some cases,
that are focal to the operation of a specific channel administered. As such, the relationships can be de-
system. The focal dyad is so called to distinguish the scribed in terms of ( 1 ) whether market or hierarchical
level in the chain of distribution that is to be the focus transactions take place between the parties (economic
of any given study. Thus, manufacturer-wholesaler, structure); (2) what decision-making mechanisms are
wholesaler-retailer, manufacturer-retailer, and even used to establish the terms of trade between them
supplier-manu facturer represent archtype focal dyads (economic processes); (3) whether power is minimal,
that could be the separate focus of study in any given balanced, imbalanced, or centralized (political stmc-
research. The need for distinguishing the level of dis- ture); and (4) what type of sentiments and behaviors
tribution as focal is important to the application of this (cooperative/conflictive) typify their interactions (po-
framework, because such specification will permit htical processes).
consistent definitions of the primary and secondary Identical observations can be made for actors in
environments relevant to the sampling pool for any the competitive and regulatory sectors of the primary
given study. task environment // an exchange relationship exists
Finally, empirical field testing of hypotheses can between them and members of the focal dyad. (Thus
only be conducted across a sample of specific or unique in Figure 1, competitors and regulatory actors are po-
dyads. While a uniquely identified dyad might be sub- sitioned on the boundary of the primary and secondary
ject to a variety of singular traits and individual environments, indicating that the relationships can be
differences (e.g., personalities, multiple branding pol- director indirect.) For example, if a cartel exists, then
icies, or emphasis on service work), these should not competitors are involved in transactions with at least
impede the application of a framework that leads to one member of the focal dyad. Also, if a member of
theory development or theory testing. If a theory is the dyad is in a relatively close exchange relationship
strong, the singular traits in dyads comprised of in- with a regulatory agentsuch as exists between a
dividual channel units or actors will end up in a small trucking company and the Interstate Commerce Com-
residual term. If it is weak, the amount of variance mission, or between a farm cooperative and the U.S.
accounted for is smaller, the residual larger, and the Department of Agriculturethe political economy
validity, robustness, and/or generalizability of the variables could be readily employed to position the
theory would be in danger of rejection. relationship (e.g., a market transaction subject to bar-
gaining and/or centralized planning, where power is
Analyzing Interactions with the Primary Task usually imbalanced, and resource allocation processes
Environment are frequently highly cooperative and generally min-
Every actor operating outside a specific channel dyad imally conflictive). Clearly, exchanges with extemal
is a member of the environment of the dyad. The actors in the competitive and regulatory sectors may
question at issue here is how the relationship between not involve goods or services for money, but the ex-
"outsiders" and "insiders" can be described so that, changes are just as important for the focal dyad as
eventually, predictions can be made regarding effects those that do.
on the intemal exchange relationship and vice versa. In summary then, as a general mie, the variables
Clearly, in the transactionai approach to studying so- and perspective outlined in the intemal political econ-
cial behavior the nature of the relationship or linkage omy framework apply directly to any extemal rela-
is likely to be central. For a large number of extemal tionship which involves a direct exchange between an
actors (specifically those positioned in a dyad's pri- "outside" party and either member of the focal dyad.
mary task environment), it is possible to define their This direct exchange network should be considered
relationship to the focal dyad as a transactionai one. the key strategic arena in channel analysis. For theory
Then, because every transaction engaged in with par- building and testing in this context, the "micro" the-
ties outside the dyad by dyad members also involves, ories and propositions indicated in the intemal polit-
by definition, a dyadic exchange, the intemal political ical economy framework (Stem and Reve 1980) should
economy variables apply to all such transactions provide strong explanatory power for handling influ-
wherever they occur. In other words, it might be said ences from sectors in the primary task environment.
that such interactions can be handled by an "extended When elements in the environment serve to influ-
political economy model" of exchange. For example, ence the character of the exchange between an "out-
in the case of a manufacturer-wholesaler dyad, sup- sider" and a dyad member, but do not participate di-
pliers and institutional customers such as retailers are rectly in the actual transaction, they fall beyond the

Marketing Channel Dyads: A Framework for Comparative Analysis / 59


analytical scope of the political economy framework. ing the above tradition for channel analysis would be
Thus, the task still remaining here requires isolating less than fruitful.
variables that should be applied to the nonexchange First, the problem with using a subset of actual,
relationships between a channel dyad and its environ- objective variables (elements in the environment) is
ment. These elements are generally found in the sec- that such an approach implies itemizing the environ-
ondary task environment and in the macro environ- ment. The inventory of environmental items (ele-
ment of channel dyads. Since these forces cannot be ments) is, to understate the case, immense. For ex-
specified in terms ofthe political economy model, the ample, one could choose variables such as level of
illustrative propositions advanced later in this article income, interest rates, technology, population trends,
focus on developing insights (and indicating sources business cycles, and severity of competition, and still
of theory) into the effects of such forces on the po- have only scratched the surface. Indeed, most of these
litical/economic relationships between exchanging variables can be broken down into subvariables (e.g.,
actors in a focal dyad. severity of competition is a function of the size and
number of competitors, institutional character of com-
Analyzing the Impact of Secondary and Macro petitors, price competition, nonprice competition, and
Environments on Channel Dyads so on), making the problem of specifying relevant
variables a lifetime work, if not more.
In accounting for all of the nonexchange environmen- Second, every event confronting an organization
tal influences present in both the secondary and macro does not necessarily affect it, because the organization
environments of channel dyads, we believe there are is either isolated or buffered from certain environ-
two basic altemative approaches. One is to conceive mental elements, or the events are too unimportant to
of focal dyads or the individual organizations com- require a response. That is what organization theorists
prising them as reacting to specific environmental re- mean when they speak of organizations being "loosely
sources/actors in contemplation of them (but without coupled" with the environment. As Pfeffer and Sal-
being involved in any form of direct exchange). Al- ancik (1978) note: "If organizational actions were
tematively, one can conceptualize the environment as completely determined by every changing event, or-
a dynamic but amorphous reality (without well-de- ganizations would constantly confront potential dis-
fined shape, size, or elements), but one that can be aster and need to monitor every change while contin-
characterized in terms of its abstract qualities or di- ually modifying themselves. The fact that environmental
mensions. impacts are felt only imperfectly provides the orga-
Under the former tradition, actors in the secondary nization with some discretion, as well as the capabil-
task environment may be studied specifically in terms ity to act across time horizons longer than the time it
of the resources they control and the power they might takes for an environment to change" (p. 13).
potentially and indirectly wield vis--vis contemplated Third, generalizability of such "item effects" is
moves by the focal dyad. Similarly, the state of and extremely tenuous across time and situations. For ex-
changes in specific resources in the macro environ- ample, high correlations may be found at any given
mentsuch as the level of technological develop- time between a technological development and the level
ment, the communications infrastructure, economic of conflict in the system under investigation. But the
growth/cycles, or demographic changesmay be ob- specific technology is unlikely to recur in the future.
served as variables affecting the focal dyad and its Moreover, it may not be the technology itself but the
socioeconomic relations. Under this tradition, some use of power in assimilating it, a tight capital market,
organization researchers have attempted to isolate ob- or some other interacting variable that is causing the
jective characteristics of the environment that have conflict.
meaningful consequences for organizational structure, Fourth, it follows that if item effects are poorly
control mechanisms, information systems, and adap- generalizable and confounded by a multiplicity of in-
tive and proactive strategies. For example. Black and teractions, then there will be very few good sources
Kase (1963) studied the environment of mental health of theory upon which to evolve a strong tradition of
rehabilitation agencies in the context of changing pop- scientific empiricism. When direct exchange relations
ulations and needs, disease categories, medical tech- exist between extemal actors and dyad members, we
nology, and concepts of professional practice. Aiken have seen that a formal framework defining the re-
and Alford (1970) studied innovation in public hous- lationships can be identified on the basis of which the-
ing in terms of political culture, concentration of com- oretical propositions can then be generated (see Stem
munity power, level of poverty, and community dif- and Reve 1980). However, when direct exchange does
ferentiation, continuity, and integration. not exist and influences are being mediated, filtered,
For the following practical, methodological, and and buffered by a variety of intervening variables and
theoretical-conceptual reasons, we believe that adopt- processes, then the power to predict "item" specific

60 / Journal of Marketing, Fall 1983


responses is correspondingly attenuated, and large re- tionable for analysis of the macro environment. Clearly,
sidual terms will result. an economy's level of technological development, af-
Given these problems, the altemative tradition fluence, consumption and savings, growth, demo-
which involves dimensionalizing the environment is graphic changes, communications and transport in-
likely to be more productive, especially in the analysis frastructure, and the like dictate to a very large extent
of secondary task environments. Adoption of this tra- the type of distribution systems and vertical program-
dition generally requires that measurement instru- ming that evolve. But when channel analysis is fo-
ments be constructed from as comprehensive a list of cused on individual dyads, the state of the economy
specific, objective, environmental variables as possi- can be treated as a given for most foreseeable time
ble. The list may be narrowed and/or focused by con- horizons. The more continuous processes of change
ducting preliminary research via archival, survey, or have less radical impacts, and these effects are pri-
observational methods. What will eventually be ex- marily visible in the secondary task environment.
tracted from the data once collected is a set of qual- Moreover, for comparative analysis (either static or
itative variables that parsimoniously describe the ma- dynamic), the significant impact of the level of, or
jor factors in the environment and are amenable to the changes in, the macro environmental variables is usu-
development of theoretical propositions. Some of the ally in terms of the "institutional" character of chan-
qualitative dimensions of the environment concep- nel organizations.
tualized by organizational theorists adopting this Unfortunately, no empirically testable basis in the-
tradition for environmental analysis, are shown in Fig- ory presently exists to forecast the character and di-
ure 2. rection of institutional change vis--vis any specifi-
While we believe this approach is likely to be ex- able level or direction of change in any of the macro
tremely insightful for analyzing influences in the sec- environmental variables. Therefore, in evoking a
ondary task environment, its utility is initially ques- framework for the comparative analysis of marketing
channel dyads, we propose that it is best to ground
the framework in the considerable theoretical ration-
ale that views the effects of macro environmental forces
FIGURE 2" as manifesting themselves through elements in the
Illustrative Qualitative Dimensions secondary task environment. According to the theory
of the Environment
organizations do not perceive their environment as such,
Environmental Capacity (rich/lean): the relative abun- rather, they "enact" one. As Weick (1969) cogently
dance or scarcity of input and output resources avail- states:
able to an organization within its "domain" of oper-
ation. . . . the environment is a phenomenon tied to pro-
Environmental Homogeneity-Heterogeneity: the degree cesses of attention, and . . . unless something is at-
of similarity or diversity between elements of the tended to, it doesn't exist.
population dealt with, including organizations, indi-
Rather than talking about adapting to an external en-
viduals, and sociopolitical forces affecting resources. vironment, it may be more correct to argue that or-
A related, and possibly more inclusive, dimension is ganizing consists of adapting to an enacted environ-
Environmental Simplicity-Complexity; this relates di- ment which is constituted by the actions of inter-
rectly to the complexity of decision making. The fewer dependent human actors (pp. 27, 28).
and more homogeneous the informational inputs
necessary for decision making, the simpler the envi- It is our basic stance here that, for channel members
ronment. The more numerous and heterogeneous the in a focal dyad, tbe enacted perception of the macro
informational inputs, the more complex the environ-
ment (see Duncan 1972).
environment is represented by and can be measured
Environmental Stability-Instability: the rate of variability through the set of interacting organizations and pro-
or turnover in elements of the environment. cesses which comprise the primary and secondary task
Environmental Concentration-Dispersion: the extent to environments of the dyad.
which available input and output resources are con- In sum, it is suggested that a manageable and the-
trolled by or concentrated in a few or many organi- oretically interesting approach to conceptualizing a
zations, individuals, or locations.
Environmental Turbulence: the extent to which envi- channel dyad's environment should be based on;
ronments are being disturbed by environmental in- 1. the primary task environment essentially char-
terconnectedness, and an increasing rate of intercon-
nection. acterized in terms of interacting political econ-
'Developed from Aldrich 1979, pp. 63-74. For various treat-
omies, affected by
ments of environmental dimensions, see: Child (1972), Duncan 2. amorphous forces in the secondary task envi-
(1972), Emery and Trist (1965), Jurkovich (1974), Lawrence and
Lorsch (1967), Pfeffer and Salancik (1978), Starbuck (1976), Ter-
ronment best characterized in terms of abstract
reberry (1968), Thompson (1967). qualitative dimensions, while
3. taking account of the state of the changes in

Jhft Marketing Channel Dyads: A Framework for Comparative Analysis / 61


the macro environment, only to the extent and changes). Such developments are not likely to be
in terms of their impact on the qualitative di- manifested in the very short run. The more immediate
mensions of the secondary task environment. effect may be to alter the perceived power balances
between actors (political stmcture), the functional
In the remainder of this paper, we illustrate the
processes such as negotiation of new terms of trade
significance of thinking of extemal forces (generated
(economic processes), or the dominant sentiments of
via nonexchange factors) in terms of abstract dimen-
conflict and cooperation (political processes).
sions, and develop, via the application of the frame-
Altematively, or in addition, one or both of the
work suggested here, some illustrative propositions
actors may move (a) to operate upon the extemal source
regarding political/economic changes in the focal dyad
of uncertainty, to achieve some measure of control
as the result of these forces.
over it, or (b) to seek to buffer itself (themselves) from
its effects. For example, in the former case, the man-
ufacturer in a manufacturer-retailer dyad might, de-
Environmental Dimensions and pending upon the source of uncertainty, set up an
Channel Dyad Behavior elaborate information system to monitor and predict
Using the environmental framework outlined above, developments, or resort to increased product differ-
we can make some predictions about actions and be- entiation and promotion strategies, to strengthen brand
havioral states in channel dyad relationships under loyalty in the output market. In the latter case, the
specific environmental conditions. To do this we fo- retailer might seek to diversify its product assortment,
cus mainly on the constmct of environmental uncer- thus buffering itself by reducing its extemal depen-
tainty. There is ample support in the organization and dencies. In both instances, if the actions are success-
institutional economics literatures that uncertainty is ful, the actor in question accumulates increased power
a key environmental dimension affecting organiza- vis--vis the other member of the dyad, and may use
tions (their structure and intemal processes), interor- it to bring about further intemal changes in the dyad
ganizational relations, and the mode and costs of in the future. On the other hand, if the source of un-
transacting (cf. Aldrich 1975, 1979; Lawrence and certainty is from lateral (regulatory or competitive)
rather than vertical (input or output) sectors of the en-
Lorsch 1967; Pfeffer and Salancik 1978; Thompson
vironment, both actors may seek cooperative agree-
1967; Williamson 1975). Pfeffer and Salancik (1978)
ments of some sort with the sources of uncertainty
observe that, "Uncertainty . . . can be viewed as one
(thus establishing direct links where none existed be-
outcome of other environmental dimensions" (p. 68)
fore, and drawing the source into a negotiated polit-
(see also Lawrence 1981, p. 316). ical economy). All of these strategies will have effects
A principal source of uncertainty is the variability visible only over the long run."'
or instability of resources and/or infiuences in the en-
vironment (Child 1972). In addition, the perception The subsections below will seek to develop these
and the magnitude of environmental uncertainty ex- phenomena into testable propositions. In following
perienced by dyad members are functions of the com- them, we ask the reader to keep two important issues
plexity or heterogeneity of the environment (Duncan in mind. First, our purpose is simply to indicate the
1972, Emery and Trist 1965, Lawrence and Lorsch utility of the framework for transactional analysis in
1967, Thompson 1967, Williamson 1975). In other marketing channels. No attempt is made here to ad-
words, the more numerous the units of information vance or apply some grand theory that encompasses
necessary for decision making and the more randomly the environment in all its dimensions or pretends to
these are distributed in a heterogeneous environment, explain all aspects of dyadic behavior. Even in or-
the more uncertain the environment becomes. Dyadic ganization theory, where many of the conceptual di-
decision making and coordination are also made un- mensions are borrowed from, no dominant paradigm
certain if resource availability is scarce (i.e., if en- can be said to exist today (see, for instance. Van de
Ven and Joyce 1981, for state of the art discussions
vironmental capacity is lean; see Figure 2), and if the
on the major paradigms). This means that research in
output and/or input environment is concentrated. Thus,
channels contexts should concentrate mainly on the-
the more task environments move away from being
ory development (cf. Zaltman, LeMasters, and Heff-
rich, homogeneous, stable, dispersed, and placid (as
ring 1982). At the same time, it means that research-
opposed to turbulent), the more uncertainty can be ex-
pected to increase.
Environmental uncertainty influences the structur-
ing and functioning of marketing channel dyads. In in terms of the dependent effects and organizational strategies im-
terms of its intemal economic structure, a dyad may plicit in them, the entire set of possibilities here is covered in Pfeffer
move from market mediation to some level of vertical and Salancik's (1978) excellent treatment of mergers, diversification,
coordination, cooperation, joint ventures, co-optation, and associa-
integration (in terms of ownership or contractual tion, coalition, and cartel formation.

62 / Journal of Marketing, Fall 1983


ers will be drawing on a number of streams of theory, attributed to the channel actor that is prior in the dis-
some leading to conflicting predictions, and often re- tributive chain. Similarly, uncertainty in the output
sulting in that very distasteful situation where one is sector, e.g., fluctuating demand or lagging sales, may
faced with a prediction that if X does not occur, then often be attributed to lacking marketing capabilities of
Y. The development of sufficient theory and the spec- channel actors down the line. As Assael (1969) ob-
ification of conditions which preclude one outcome served in his study of automobile channels:
over the other is a necessary precondition before any
During f>eriods of short demand, manufacturers typ-
set of hypotheses can be developed that are compre- ically accuse dealers of poor performance and failure
hensive and entirely consistent. We do not pretend to to comply with their directives about retail manage-
be in a position to do that below. ment, promotion, and price policies; and dealers ac-
cuse manufacturers' representatives of unwarranted
Second, the construct of environmental uncer- pressures in ensuring compliance, particularly in the
tainty must be approached with caution. It is probably maintenance of inventories (p. 573).
an epistemological misnomer to say that environments . . . policies of manufacturers that are acceptable
are uncertain (although that has been common in some during prosperity may cause conflict in periods of
organizational and economics literatures). Strictly lagging sales (p. 576).
speaking, it is the organization that is uncertain about An illustrative proposition of how environmental
its environment, so that the amount of manifest un- uncertainty tends to influence the transaction climate
certainty is really a function of "fit" between the or- or sentiments within marketing channel dyads is;
ganization (its structure, information systems, deci-
sion processes, and capacities) and the environmental Pj: The higher the uncertainty in the input or
qualities listed in Figure 2, rather than the latter by output sectors of the task environment of
themselves. One can then expect to find organizations marketing channel dyads, the higher is the
(in our context, channel dyads) that have developed level of conflict within the dyad.
the appropriate structures and processes to cope ef- Coordination. While dyad sentiments may register
fectively with and survive in "uncertain environ- the first effects, the next most likely effect would be
ments," so to speak. In this sense, the propositions to alter the way in which dyad relationships are or-
that follow must be read in the context of an under- ganized. Marketing channel dyads, like organizations
lying dynamic. There is the implicit assumption that (cf. Thompson 1967), tend to protect themselves from
the beginning state is one of stability and relative en- extemal uncertainty. One way of being better able to
vironmental certainty. This is not a "heroic" assump- handle extemal uncertainty is by being better orga-
tion. Channel transactional relations, no matter under nized. The situation of high extemal uncertainty is met
what circumstances they be forged, are structured un- by better planning, more coordinated actions, and
der explicit and implicit assumptions about the envi- higher competitive strength. In terms of a dynamic, it
ronment. It is when these assumptions no longer hold would be predicted that as uncertainty increased, ef-
(when environments change in important ways), that forts towards increasing the level of vertical coordi-
channel members experience uncertainty. Therefore, nation would be made by one or both parties. Such
a dynamic may be expected to be set in progress be- efforts might be reflected in terms of the frequency
fore a new equilibrium state is reached. The propo- and intensity of interaction, and the degree of for-
sitions that follow are essentially concemed with such malization/standardization of dyadic procedures, etc.
a dynamic.
P2: The higher the uncertainty in the input or
For the reasons in the first point above, the prop-
output sectors of the task environment of
ositions and discussion in the following subsections
marketing channel dyads, the greater the
serve simply as an illustrative, and not an exhaustive,
efforts towards increasing the level of
application of the framework.
vertical coordination within the dyad.
illustrative Propositions: Input and Output Power Balances. Increased vertical coordination
Sectors is initiated by the channel actor that is able to cope
Dyadic Sentiments. In marketing channels, the un- more effectively with or absorb the extemal uncer-
certainty surrounding a dyad's ability to obtain its in- tainty (Hickson et al. 1971). Thus it seems that changes
puts and place its outputs will have far-reaching con- in the power balances (political structure) of the dyad
sequences for channel members' behaviors and mediate (and, therefore, should precede) changes in
relations. One of the more immediate effects would economic processes. The unit facing a high degree of
be to increase the level of friction and perceived con- uncertainty will become increasingly dependent on the
flict between dyad members. Uncertainty in the input unit that can more effectively cope with the extemal
sector, e.g., shortages or variabilities in the supply of uncertainty under focus. Also, as Pfeffer and Salancik
raw materials, manufactured products, or parts, is often (1978) observe, the more critical a resource is to the

Environment of Marketing Channel Dyads: A Framework for Comparative Analysis / 63


effective functioning of the entire system, and the more and differentiate themselves (through the addition or
uncertain the supply of that resource, the more likely deletion of products, services, and geographic terri-
that efforts will be made to control the availability of tories), thereby reducing their dependence on the orig-
that resource. When direct control of the input or out- inal dyadic partner, and that producers will begin to
put environment is impossible to attain, approxima- employ multiple channels, comprised of a variety of
tion to control can be achieved through the develop- distributors, so as to reduce their dependency as well.
ment of an elaborate information system to monitor
P5: If uncertainty in input-output sectors of
the relevant sectors of the task environment. The suc-
the environment cannot be absorbed by
cessful development of such an information system
vertical integration/coordination or "cop-
about uncertain input or output environments can alter
ing" strategies, the level of dysfunctional
the power structure in channel dyads in favor of the
conflict will escalate, and the dyad is likely
party administering the system.
to move to a "looser" relationship.
P3: Under environmental uncertainty, the di-
rection of the change in the power bal- Illustrative Propositions: Competitive and
ance of channel dyads is determined by Regulatory Sectors
which member is able to cope with the
Uncertainties emanating from the competitive and
sources of uncertainty (thus absorbing it
regulatory sectors may be thought of as lateral forces
on behalf of the other). Further, the di-
impacting the channel dyad. The level of competitive
rection of change in power also deter-
uncertainty can be defined in terms of some of the
mines the direction of centralization of
dimensions listed in Figure 2. For example, the more
planning, coordination, and decision pro-
heterogeneous the competitors and the greater their
cesses (economic processes).
capacity (size and resources), and the more interme-
Extradyadic Coordination. Propositions P, through diate the level of competitive concentration (see Pfef-
P3 explore the effects of uncertainty in input-output fer and Salancik 1978, p. 124), the higher the uncer-
sectors on intradyadic behaviors. Similar coordinative tainty generated by the competitive sector of a dyad's
actions may take place at the channel dyad bounda- environment, all other things being equal. Theory per-
ries, i.e., forward or backward vertical coordination. taining to these dimensions permits fine tuning the basic
The direction of the coordinative actions depends, it propositions that arise out of analysis of input-output
is suggested, on the sector in which the critical un- uncertainties. For example, proposition Pj suggests
certainty arises. that vertical uncertainties increase conflictive senti-
ments in channel dyads. On the other hand, lateral
P4: The higher the uncertainty in the input or competitive uncertainties may in fact lead to less
output sectors of the task environment of conflictive and more cooperative sentiments within the
marketing channel dyads, the closer are channel dyad. Competitive threats are likely to make
the vertical linkages established between the channel dyad more cooperative because such threats
the dyad and other channel actors. If un- are usually perceived as moves from a common en-
certainty arises in the input sector, back- emy. It is a well-known finding from behavioral sci-
ward vertical coordination is attempted. If ence research that the more stressful the intergroup
uncertainty arises in the output sector, conflict, the more cohesive and integrated the in-groups
forward vertical coordination is at- become.
tempted.
The rationale behind proposition P4 is given by ex- Pfii The higher the uncertainty in the com-
tending Thompson's (1967) arguments that organi- petitive sector of the task environment of
zations seek power over those elements in their task marketing channel dyads, the higher is the
environment on which they are most dependent. Ex- level of cooperation within the dyad.
temal uncertainty may be reduced through the use of Dealing with increased uncertainty in competitive
contracting, co-opting, or coalescing, all resulting in sectors of the task environment can be met by two
increased coordination between organizations. types of channel strategies, as seen from the view-
Vertical Decentralization. If the level of conflict point of channel dyads. One strategy is to meet com-
(or opportunistic behavior; see Williamson 1975) petitive challenges through increased vertical integra-
thwarts effective formation of intra- and extradyadic tion or, at least, better vertical cohesion. Existing firms
coordinating mechanisms, and if uncertainty contin- in an industry can substantially decrease competitive
ues, then the dyad is likely to decentralize or move uncertainty by (1) coordinating or integrating back-
to "looser" relationships. This typically means that wards to control sources of raw materials, such as
distributors (wholesalers, retailers) will begin to widen minerals and oil; (2) coordinating or integrating for-

64 / Journal of Marketing, Fall 1983


ward to tie up retail outlets, such as buying up of choice sive recipients of forces in the regulatory sector of their
gasoline sites; and (3) linking fmal customers more task environment. Regulatory pressure and actions
tightly to the marketing channel, such as in health care which restrict channel activity (cf. Mitnick 1980) are
delivery systems (Aldrich 1979, Scherer 1980). usually countered by political actions and coalition
The other strategy available is to forge cooperative behavior by channel dyads. The more uncertain the
arrangements with competitors. Even though public regulatory environment, the more opportunity there is
policy may sometimes be implemented to restrain co- for effective horizontal coordination and political ac-
operative efforts among competitors, intelligent actors tion.
will always find ways to partly overcome the restric-
tions imposed. The latter strategy is, however, seen P9: Under regulatory uncertainty, marketing
as more costly, given the drive toward channel dyad channel dyads tend to enter into interest
autonomy and the prevailing norms and regulations coalitions with actors in the input, output,
against restrictions of competition, at least in the U.S. and competitive sectors of their task en-
vironment, to counter uncertainty in the
P7: If the uncertainty in the competitive sec- regulatory sector.
tor of the task environment of marketing
channel dyads cannot be absorbed by ver- Organization in one sector of the task environment
tical coordination, closer linkages are es- (e.g., actions in the regulatory sector) breeds orga-
tablished with competitors at each chan- nization in other sectors ofthe task environment (e.g.,
nel level. formation of trade associations and lobbying groups),
to counter the extemal uncertainty faced. The phe-
Uncertainties in the input, output, and competitive nomenon can be interpreted in terms of countervailing
sectors may lead a channel actor to devise strategies power, but can also be seen as a normal phenomenon
to enhance its power in dyadic exchanges. But the in a pluralist society, with markets for social, politi-
subsequent use of this power and dyadic subordina- cal, and economic interests corresponding to a poly-
tion to it are often circumscribed by regulation in the archie structural context of social control (Zald 1978).
form of specific laws and/or normative constraints. When the regulatory context is predominantly poly-
In general, in dealing with the regulatory sector, cop- archie in nature, it follows that actors who are targets
ing with uncertainty and handling extemal dependen- of regulation may also try to influence regulatory agents
cies are, once again, likely to be critical dimensions directly by entering into exchange relationships with
confronting channel dyads. The uncertainty emanat- the regulators. Such exchange relationships seem to
ing from the regulatory sector can be dened in terms be more and more common (see Amdt 1979) in most
of some of the variables listed in Figure 2. Thus, the countries.
more variable, concentrated, and heterogeneous the
regulatory organizations in a dyad's environment, the Pio: If the uncertainty in the regulatory sector
more uncertain the regulatory environment is likely to of the task environment of marketing
be. channel dyads cannot be absorbed by co-
If regulatory certainty-uncertainty is defined in terms alition behavior, marketing channel dyads
of certainty and clarity ofthe regulator's ability to im- tend to establish closer linkages with the
pose the regulation and police it, the effects of un- regulatory agents.
certainty on dyadic behavior are likely to be different
from those proposed for the input, output, and com-
petitive sectors. This is because the environmental Conclusion
pressure for vertically coordinated and integrated re- The political economy framework for the comparative
sponse to regulatory threat is likely to be a direct func- analysis of marketing channels proposed by Stem and
tion of the certainty of discovery and sanction in the Reve (1980) focused on interactions intemal to chan-
event of noncompliance. If the regulatory environ- nel dyads. In this article, the original framework is
ment is uncertain because of heterogeneous and vari- extended to account for the impact of environmental
able regulators, channel members can better risk non- forces on dyadic structure and processes. To date, the
compliance as well as defend themselves by trading latter topic has largely been ignored, especially in em-
off between regulators and their conflicting demands. pirical studies, because of the conceptual and meth-
odological difficulties associated with it. Hopefully,
Pg: The more certain the regulatory environ- the framework advanced in this paper will make the
ment, the more cooperative, coordinated, topic more tractable.
and integrated dyad behavior becomes in
It has been suggested here that the environment be
response to regulatory demands.
disaggregated into primary, secondary, and macro en-
However, marketing channel dyads are not pas- vironments, and further into input, output, competi-

The Enuirnnmnt of Marketing Channel Dyads; A Framework for Comparative Analysis / 6 5


tive, and regulatory sectors. Actors in the primary en- 93, for some insights into the relationship between un-
vironment are those with which the dyad maintains certainty, goal consensus, and decision strategies.)
direct exchange. For such interactions, the Stem-Reve Likewise, important questions arise regarding inter-
(1980) political economy framework is applicable. For action between environmental states and the mana-
extemal forces generated by nonexchange factors, a gerial mechanisms (e.g., power bases) available to exert
higher level of dimensionalizing and theory induction control or to manage conflict within a dyad. (See, for
is called for. In this article, it has been suggested that example, Perrow 1967, p. 200, for some insights into
the application of constructs and theories representing how different influence strategies may be more effec-
the major paradigms in the field of macro organization tive under different environmental states.)
behavior is likely to be useful for studying the effects Indeed, a comprehensive framework with all of its
of these other external forces on dyadic behavior. In complexities is, in reality, only a road map. It merely
this context, the construct of uncertainty was em- points out the wide variety of routes one might follow
ployed as an example, and illustrative propositions were to get to a desired destination, but it does not point
advanced. out all of the obstacles along the way or the availa-
To a significant extent, the topics addressed in this bility of special benefits that might be gained by trav-
article are not radically new. It is to be expected that eling one way or another. That is the role of theory
the reader familiar with organization theory will also testing. Hopefully, the framework serves the purpose
be familiar with many of the concepts raised here, and of a reference and coordination structure for efficient
some of the propositions appear noncontroversial. The theory testing. The contribution of the combined
purpose of the framework is not to astound, but rather frameworks must, therefore, be accounted as a rela-
to bring some relatively developed organizational in- tively small but necessary first step in light of the ef-
sights into a more tightly knit and comprehensible whole fort that remains to be expended in applying the
in the specific contexts of marketing channels. In this frameworks to the task of linking structure and pro-
light, its primary contribution should be found in its cess to performance. Certainly, this challenge is the
intersection with the intemal political economy frame- dominant one, which the field must address to move
work. As the illustrative propositions indicate, atten- forward and enhance its managerial relevance.
tion should focus on the effect of environmental forces
on the structure and processes of channel dyads, be-
cause obviously, the eventual goal of research in this
tradition must be to suggest more effective ways to
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n* of Marketing Channel Dyads: A Framework for Comparative Analysis / 6 7

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