Multiply a subscriber's monthly minutes of usage by the percentage of traffic that occurs during

working days. For instance, if a subscriber talks for 500 minutes in a month, and 80 percent of
calls occur during the work week:

500 X 0.80 = 400

Multiply your answer by the percentage of voice traffic that occurs during the busy hour. For
instance, if 10 percent happens during the busy hour:

400 X 0.10 = 40

Divide your answer by the number of working days per month. If each month contains 20
working days:

40 / 20 = 2

Divide your answer by 60.

2 / 60 = 0.0333.

This answer shows your phone traffic in Erlangs, a unit that represents hours of usage per
subscriber per busy hour.

Multiply the answer by 3600.

0.0333 X 3600 = 120

Divide the answer by mean holding time, in seconds. If your mean holding time is 80 seconds:

120 / 80 = 1.5

This answer is your BHCA.

Sponsored Links

BHCA=(Traffic in Erlang)*3600/MHT
with
BHCA = Busy Hour Call Attempts
MHT = Mean Holding Time.

https://www.easycalculation.com/maths-dictionary/hold_time.html

Hold Time :
Hold time is the average length of time taken by an operator to answer the call or the time a customer
waits in the queue before being answered by the operator.

Formula :
Hold Time = Incoming Calls * (1 or 30 or 365 for day, month, year) * Calls put on hold percentage
* Average hold time / 60(for Hour)