MP C4500 PDF

B222/B224
SERVICE MANUAL
002825MIU (rev. 11/28/06)
SC Table
4.4 SC TABLE
No. Type Details (Symptom, Possible Cause, Troubleshooting Procedures)
Exposure lamp error

-001: Shading at AGC
-002: Shading at scanning
The peak white level is less than 64/255 digits (8 bits) when scanning
the shading plate. (The shading data peak does not reach the specified
threshold)
Exposure lamp defective

Lamp stabilizer defective
101 D Exposure lamp connector defective
Standard white plate dirty
Scanner mirror or scanner lens out of position or dirty
SBU defective
1. Check and clean the scanner mirror(s) and scanner lens.

2. Check and clean the shading plate.
3. Replace the exposure lamp.
4. Replace the lamp stabilizer.
5. Replace the scanner mirror(s) or scanner lens.
6. Replace the SBU.
120 D Scanner home position error 1
The scanner home position sensor does not detect the OFF condition
during operation.
B222/B224 4-14 SM
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SC Table
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Scanner motor driver defective
Scanner motor defective
Harness between SIO board and scanner motor disconnected
Scanner HP sensor defective
Harness between SBU and HP sensor disconnected
1. Check the cable connection between the SIO board and scanner
motor.
2. Check the cable connection between the SBU and HP sensor.
3. Replace the scanner motor.
4. Replace the HP sensor.
shooting
Trouble-
Scanner home position error 2
The scanner home position sensor does not detect the ON condition
during operation.
Scanner motor driver defective

Scanner motor defective
Harness between SIO board and scanner motor disconnected
121 D Scanner HP sensor defective
Harness between SBU and HP sensor disconnected
1. Check the cable connection between the SIO board and scanner
motor.
2. Check the cable connection between the SBU and HP sensor.
3. Replace the scanner motor.
4. Replace the HP sensor.
SM 4-15 B222/B224
SC Table
Black level detection error
The black level cannot be adjusted within the target value during the
141 D zero clamp.
Defective SBU
Replace the SBU.
White level detection error
The white level cannot be adjusted within the target during auto gain
control.
Dirty exposure glass or optics section

SBU board defective
142 D Exposure lamp defective
Lamp stabilizer defective
1. Clean the exposure glass, white plate, mirrors, and lens.

2. Check if the exposure lamp is lit during initialization.
3. Check the harness connection between SBU and IPU.
4. Replace the exposure lamp.
5. Replace the SBU board.
144 SBU communication error
-001 D SBU connection error
The SBU connection cannot be detected at power on or recovery from

the energy save mode.
Insufficient power supply for SBU
B222/B224 4-16 SM
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SC Table
Defective SBU
Defective harness
Defective detection port on the BCU
1. Replace the harness.

2. Replace the SBU.
3. Replace the BCU.
SBU serial communication error
The power ON of the SBU is not detected.
Defective SIO
-002 D Defective harness
Defective detection port on the BCU
shooting
Trouble-
2. Replace the SIO.
3. Replace the BCU.
GASBU reset error
The serial communication does not work.
Defective SBU
-003 D Defective detection circuit on the BCU
Defective harness
1. Replace the SBU.

2. Replace the BCU.
161 D IPU error
The error result of self-diagnostic by the Taurus (ASIC on the IPU) is

detected.
SM 4-17 B222/B224
SC Table
Defective IPU
Defective connection between IPU and SBU
1. Check the connection between IPU and SBU.

2. Replace the IPU.
Copy Data Security Unit error
The copy data security board is not detected when the copy data
security function is set "ON" with the initial setting.
A device check error occurs when the copy data security function is
165 D set "ON" with the initial setting.
Incorrect installation of the copy data security board

Defective copy data security board
1. Reinstall the copy data security board.

2. Replace the copy data security board.
Serial Number Mismatch
Serial number stored in the memory does not have the correct
code.
195 D
NVRAM defective
BCU replaced without original NVRAM
1. Check the serial number with SP5-811-002.

2. If the stored serial number is incorrect, contact your supervisor.
B222/B224 4-18 SM
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SC Table
Polygon motor error 1: ON timeout
The polygon mirror motor does not reach the targeted operating speed
within the specified time after turning on or changing speed
Defective or disconnected harness to polygon motor driver board

202 D Defective polygon motor driver board
Defective polygon motor.
1. Replace the polygon motor.

2. Replace the laser optics housing unit.
4. Replace the IPU.
shooting
Trouble-
Polygon motor error 2: OFF timeout
The polygon mirror motor does leave the READY status within 3
seconds after the polygon motor switches off.
203 D Disconnected or defective harness to polygon motor driver board

Defective polygon motor driver board
Defective polygon motor
1. Check or replace the harness.

Polygon motor error 3: XSCRDY signal error

204 D
The SCRDY_N signal goes HIGH (inactive) while the laser diode is
firing.
SM 4-19 B222/B224
SC Table
Disconnected or defective harness to polygon motor driver board

Defective polygon motor
Defective polygon motor driver board

210 C Laser synchronizing detection error: end position [K]
211 C Laser synchronizing detection error: end position [Y]
212 C Laser synchronizing detection error: end position [M]
213 C Laser synchronizing detection error: end position [C]
The laser synchronizing detection signal for the end position of LDB [K],
[Y], [M], [C] is not detected for one second after the LDB unit turned on
when detecting the main scan magnification.
Disconnected or defective harness to synchronizing detector for

end position
- - Defective synchronizing detector board
Defective LD board or driver
Defective IPU
1. Replace the harness of the LD board.

3. Replace the IPU.
220 D Laser synchronizing detection error: start position [K]: LD0
221 D Laser synchronizing detection error: start position [K]: LD1
222 D Laser synchronizing detection error: start position [Y]: LD0
B222/B224 4-20 SM
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SC Table
223 D Laser synchronizing detection error: start position [Y]: LD1
224 D Laser synchronizing detection error: start position [M]: LD0
225 D Laser synchronizing detection error: start position [M]: LD1
226 D Laser synchronizing detection error: start position [C]: LD0
Laser synchronizing detection error: start position [C]: LD1

227 D
The laser synchronizing detection signal for the start position of the
LDB [K], [Y], [M], [C] is not output for two seconds after LDB unit turns
on while the polygon motor is rotating normally.
Disconnected cable from the laser synchronizing detection unit or
shooting
Trouble-
defective connection
Defective laser synchronizing detector
- -
Defective LDB
Defective IPU
1. Check the connectors.

2. Replace the laser-synchronizing detector.
3. Replace the LDB.
4. Replace the IPU.
FGATE ON error: Bk
230 D
The PFGATE ON signal does not assert within 5 seconds after
processing the image in normal job or MUSIC for start position [K].
Defective ASIC (Lupus)

Poor connection between controller and IPU.
Defective IPU
SM 4-21 B222/B224
SC Table
1. Check the connection between the controller board and the IPU.
2. Replace the IPU.
3. Replace the controller board.
FGATE OFF error: Bk
The PFGATE ON signal still asserts within 5 seconds after

231 D processing the image in normal job or MUSIC for end position [K].
The PFGATE ON signal still asserts when the next job starts.
See SC 230 for troubleshooting details.
FGATE ON error: Y

232 D
processing the image in normal job or MUSIC for start position [Y].
FGATE OFF error: Y

233 D processing the image in normal job or MUSIC for end position [Y].
B222/B224 4-22 SM
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SC Table
FGATE ON error: M

234 D
processing the image in normal job or MUSIC for start position [M].
FGATE OFF error: M

235 D processing the image in normal job or MUSIC for end position [M].
shooting
Trouble-
FGATE ON error: C

236 D
processing the image in normal job or MUSIC for start position [C].
FGATE OFF error: C

237 D processing the image in normal job or MUSIC for end position [C].
SM 4-23 B222/B224
SC Table
240 C LD error: Bk
241 C LD error: Y
242 C LD error: M
243 C LD error: C
The IPU detects LDB error a few times consecutively when LDB unit
turns on after LDB initialization.
Worn-out LD
- - Disconnected or broken harness of the LD
1. Replace the harness of the LD.

3. Replace the IPU.
Line position adjustment (MUSIC) error
Line position adjustment fails four consecutive times.
Pattern sampling error ( insufficient image density )

Defective ID sensors for the line position adjustment
Defective image transfer belt unit
Defective PCU(s)
285 D
Defective laser optics housing unit
1. Check and reinstall the image transfer belt unit and PCUs.
2. Check if each toner bottle has enough toner.
3. Replace the ID sensor.
4. Replace the image transfer belt unit.
5. Replace the PCU(s).
B222/B224 4-24 SM
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SC Table
Shutter sensor time over error: Close
The shutter close sensor does not detect "ON" for 2000 msec after the
shutter motor turns on.
Defective shutter close sensor

Disconnected or broken harness
Defective shutter motor
Defective shutter
290 D
Shutter motor overload
Defective IOB
shooting
Trouble-
2. Replace the shutter on the laser optics housing unit.
3. Replace the shutter motor.
4. Replace the shutter close sensor.
5. Replace the IOB.
Shutter overrun error 1: Close
The shutter close sensor loses the "ON" signal after the shutter was
closed.
291 C
Defective motor
Change of load to shutter motor
Replace the shutter on the laser optics housing unit.
SM 4-25 B222/B224
SC Table
Shutter overrun error 2: Close
The shutter close sensor detects "ON" after SC 291 has occurred.
292 D
Defective motor
Shutter sensor time over error: Open
The shutter open sensor does not detect "ON" for 2000 msec after the
shutter motor turns on.
Defective shutter close sensor

Defective shutter motor
293 D Defective shutter
Shutter motor overload
Defective IOB

3. Replace the shutter motor.
4. Replace the shutter close sensor.
5. Replace the IOB.
B222/B224 4-26 SM
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SC Table
Shutter overrun error 1: Open
The shutter open sensor loses the "ON" signal after the shutter was
closed.
294 C
Defective motor
Shutter overrun error 2: Open
The shutter open sensor detects "ON" after SC 291 has occurred.
shooting
Trouble-
295 D
Defective motor
Shutter open/close sensor error
Both shutter open sensor and close sensor detect "ON" at the same
296 D time.
Broken harness(es) of the shutter open/close sensors
300 D AC charge output error [K]
301 D AC charge output error [M]
302 D AC charge output error [C]
SM 4-27 B222/B224
SC Table
303 D AC charge output error [Y]
The measured voltage is not proper when IOB measures the charge
output for each color.
Disconnected or broken high voltage cable

Defective or not installed PCU
- -
Defective high voltage power supply
1. Check or replace the connectors.

2. Replace the PCU for the affected colour.
3. Replace the high voltage power supply.
360 D TD sensor (Vt high) error 1: K
361 D TD sensor (Vt high) error 1: M
362 D TD sensor (Vt high) error 1: C
363 D TD sensor (Vt high) error 1: Y
The Vt value of the black, magenta, cyan, or yellow TD sensor

exceeds the specified value (default: 4.7V) with SP3020-002 for
twenty counts.
The [Vt - Vtref] value of the black, magenta, cyan, or yellow TD
sensor exceeds the specified value (default: 5.0V) with
SP3020-001.
- - Black, magenta, cyan, or yellow TD sensor disconnected

Harness between TD sensor and PCU defective
Defective TD sensor.
1. Check the black, magenta, cyan, or yellow TD sensor connector

and harness between the TD sensor and PCU for damage.
2. Check the drawer connector.
3. Replace the defective PCU.
B222/B224 4-28 SM
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SC Table
364 D TD sensor (Vt high) error 2: K
365 D TD sensor (Vt high) error 2: M
366 D TD sensor (Vt high) error 2: C
367 D TD sensor (Vt high) error 2: Y
The Vt value of the black, magenta, cyan, or yellow TD sensor is below

the specified value with SP3020-004 (default: 0.5V) for 10 counts.
TD sensor harness disconnected, loose, defective

A drawer connector disconnected, loose, defective
- - TD sensor defective
shooting
Trouble-
1. Check the black, magenta, cyan, or yellow TD sensor connector
and harness between the TD sensor and PCU for damage.
2. Check the drawer connector.
372 D TD sensor adjustment error: K
373 D TD sensor adjustment error: M
374 D TD sensor adjustment error: C
375 D TD sensor adjustment error: Y
During TD sensor initialization, the output value of the black, magenta,

- - cyan, or yellow TD sensor is not within the range of the specified value
with SP3238-001 to -004 (default: 2.7V) 0.2V
Heat seal not removed from a new developer pack

TD harness sensor disconnected, loose or defective
TD sensor defective
Harness between TD sensor and drawer disconnected, defective
SM 4-29 B222/B224
SC Table
1. Remove the heat seal from each PCU.

Drum gear position sensor error
The machine does not detect the drum position signal for 3 seconds at
the drum phase adjustment.
380 C
Dirty or defective drum gear position sensor
1. Replace the drum gear position sensor.

2. Replace the PCU.
396 D Drum/Development motor error: K
397 D Drum/Development motor error: M
398 D Drum/Development motor error: C
399 D Drum/Development motor error: Y
The machine detects a High signal from the drum/development motor

for 2 seconds after the drum/development motor turned on.
Overload on the drum/development motor

Defective drum/development motor
Defective harness
- -
Shorted 24 V fuse on the PSU
Defective interlock system

2. Replace the drum/development motor.
3. Replace the 24V fuse on the PSU.
B222/B224 4-30 SM
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SC Table
ID sensor adjustment error
When the Vsg error counter reaches "3", the machine detects "SC400".
The Vsg error counter counts "1" when the Vsg detected by ID sensor is
more than the value (default: 4.5V) specified with SP3234-005 or less
than the value (default: 3.5V) specified with SP SP3234-006.
Dirty or defective ID sensor

Defective ID sensor shutter
400 D
1. Check the harness of the ID sensor.
2. Clean or replace the ID sensor.
After replacing the ID sensor, input the ID sensor
shooting
Trouble-
correction coefficient with SP3362-013 to -018. For details,
refer to "ID sensor board" in the Replacement and
Adjustment section.
3. Replace the IOB.
Image transfer unit motor error
The motor LOCK signal is not detected for more than two seconds
while the motor START signal is on.
441 D
Motor overload
Defective image transfer unit motor

2. Replace the IOB.
SM 4-31 B222/B224
SC Table
Image transfer belt contact motor error
The image transfer belt contact sensor does not detect the movement
of actuator at the sensor while the polygon motor rotates.
Dirty image transfer belt contact sensor

442 D Defective image transfer belt contact motor
Disconnected connector of image transfer belt contact sensor or
motor
Disconnected cable
1. Replace the image transfer belt contact sensor.

2. Replace the image transfer belt contact motor.
Image transfer unit error
The machine detects the encoder sensor error.
Defective encoder sensor

443 D Image transfer unit installation error
Defective image transfer unit motor
1. Check if the image transfer unit is correctly set.

2. Replace the image transfer unit motor.
3. Replace the image transfer unit.
B222/B224 4-32 SM
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SC Table
Paper transfer unit contact error
The paper transfer unit contact sensor does not detect the movement of
actuator at the sensor while the polygon motor rotates.
Defective paper transfer unit contact sensor

Defective paper transfer unit contact motor
452 D Broken +24V fuse on PSU
Defective IOB
1. Check the connection between the paper transfer unit and PSU.
2. Replace the paper transfer unit contact sensor.
3. Replace the paper transfer unit contact motor.
shooting
Trouble-
4. Replace the +24V fuse on the PSU.
5. Replace the IOB.
Separation power pack output error
An interrupt checks the status of the power pack every 20 ms. This SC
is issued if the BCU detects a short in the power pack 10 times at D(ac).
460 D Damaged insulation on the high-voltage supply cable

Damaged insulation around the high-voltage power supply.
1. Replace the high-voltage supply cable.

2. Replace the high-voltage power supply unit.
3. Replace the IOB.
SM 4-33 B222/B224
SC Table
Toner transport motor error
The LOCK signal is not detected for 2 seconds when the transport
motor turns on.
Toner transport motor overload

490 D Defective toner transport motor
Opened +24V fuse on the PSU
Defective interlock switch

2. Replace the toner transport motor.
4. Replace the interlock switch.
High voltage power: Drum/ development bias output error
An error signal is detected for 0.2 seconds when charging the drum or
development.
High voltage leak

491 D Broken harness
Defective drum unit or development unit
Defective high voltage supply unit

2. Replace the drum unit or paper transfer unit.
3. Replace the high voltage supply unit.
B222/B224 4-34 SM
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SC Table
High voltage power: Image transfer/ paper transfer bias output error
An error signal is detected for 0.2 seconds when charging the

separation, image transfer bet or paper transfer roller.
High voltage leak

492 D Broken harness
Defective image transfer belt unit or paper transfer unit
Defective high voltage supply unit

2. Replace the image transfer belt unit or paper transfer unit.
3. Replace the high voltage supply unit.
shooting
Trouble-
Temperature and humidity sensor error 2
The thermistor output of the temperature sensor was not within the
prescribed range (0.5V to 4.2V).
The thermistor output of the humidity sensor was not within the
prescribed range (0.01V to 2.4V).
498 C
Temperature and humidity sensor harness disconnected, loose,
defective
Temperature and humidity sensor defective
1. Check the connector and harness.

2. Replace the temperature/humidity sensor.
SM 4-35 B222/B224
SC Table
501 B Paper Tray 1 error
502 B Paper Tray 2 error
When the tray lift motor rotates counterclockwise, (if the upper limit
is not detected within 10 seconds), the machine asks the user to
reset the tray.
When the tray lift motor rotates clockwise, (if the upper limit is not
detected within 1.5 seconds), the machine asks the user to reset
the tray.
If one of these conditions occurs three consecutive times, the SC is
generated.
- - Disconnected or defective paper lift sensor

Disconnected or defective tray lift motor
Defective bottom plate lift mechanism
Too much paper in the tray
Defective IOB
1. Check if the paper is not loaded too much.

2. Check if the bottom plate smoothly moves up and down manually.
3. Check and/or replace the tray lift motor.
4. Replace the IOB.
B222/B224 4-36 SM
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SC Table
Tray 3 error (Paper Feed Unit or LCT)
For the paper feed unit:

When the tray lift motor is turned on, the upper limit is not
detected within 10 seconds
For the LCT:
SC 503-01 occurs if the upper or lower limit is not detected
within 8 seconds when the tray lift motor is turned on to lift or
lower the tray.

503-01 B Defective tray lift motor or connector disconnection
Defective lift sensor or connector disconnection
shooting
Trouble-
For the LCT:
Defective stack transport clutch or connector disconnection
Defective tray motor or connector disconnection
Defective end fence home position sensor or connector
disconnection
Defective upper limit sensor or connector disconnection
Defective tray lift motor or connector disconnection
1. Check the cable connections.

2. Check and/or replace the defective component.
SM 4-37 B222/B224
SC Table
This SC is generated if the following condition occurs 3 consecutive

times.
When the tray lowers, the tray lift sensor does not go off within
1.5 sec.
For the LCT:
When the main switch is turned on or when the LCT is set, if
the end fence is not in the home position (home position
sensor ON), the tray lift motor stops.
If the upper limit does not go off for 1.5 seconds even the tray
lift motor turns on to lower the tray after the upper limit has
503-02 B
been detected at power on.

For the LCT:
Defective stack transport clutch or connector disconnection
Defective tray motor or connector disconnection
Defective end fence home position sensor or connector
disconnection

B222/B224 4-38 SM
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SC Table
For the two-tray paper feed unit

When the tray lift motor is turned on, the upper limit is not detected
within 10 seconds. If this condition occurs three consecutive times, the
SC is generated.
For the LCT
504-01 B
If the upper or lower limit is not detected within 8 seconds when the tray
lift motor is turned on to lift up or lower the tray

shooting
Trouble-
Tray 4 error (3 Tray Paper Feed Unit)
This SC is generated if the following condition occurs 3 consecutive

times.
For the two-tray paper feed unit
When the tray lowers, the tray lift sensor does not go off within
1.5 sec.
For the LCT
504-02 B
If the upper limit does not go off for 1.5 seconds even the tray
lift motor turns on to lower the tray after the upper limit has
been detected at power on.


SM 4-39 B222/B224
SC Table
Junction gate 1 motor error
The junction gate 1 HP sensor does not detect the home position of
junction gate 1 for 0.15 seconds when the machine starts to detect its
home position.
The junction gate 1 HP sensor does not turn off for 0.1 seconds after
the machine has detected its home position.
Disconnected or defective junction gate 1 motor

529 D Disconnected or defective junction gate 1 HP sensor
Mechanical problem (such as paper jam etc.)
Shorted 24 V fuse on the PSU
Defective IOB
1. Remove any objects that obstruct junction gate 1.

2. Replace the junction gate 1 HP sensor.
3. Replace the junction gate 1 motor.
4. Replace the 24 V fuse on the PSU.
5. Replace the IOB.
Fusing fan error
The IOB does not receive the lock signal 10 seconds after turning on
the fusing fan.
530 D
Defective fusing fan motor or connector disconnection
Defective IOB
Check the connector and/or replace the fusing fan motor.
B222/B224 4-40 SM
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SC Table
Ventilation fan (at the left side of the machine) motor-front/rear error
The IOB does not receive the lock signal for 2 seconds after turning on
the ventilation fan motor-front/rear.
531 D
Defective ventilation fan motor-front or rear
Replace the ventilation fan (at the left side of the machine) motor-front
or rear.
IH coil fan error
shooting
Trouble-
The machine does not detect the fan motor lock signal for 2 seconds
while the IH coil fan turns on.
Disconnected harness
532 D Overload on the IH coil fan motor
Defective IH coil fan motor
Defective IOB

2. Replace the IH coil fan.
3. Replace the IOB
SM 4-41 B222/B224
SC Table
IH inverter fan error
while the IH inverter fan turns on.
533 D Overload on the IH inverter fan motor
Defective IH inverter fan motor
Defective IOB

2. Replace the IH inverter fan.
3. Replace the IOB
Second duct fan error
while the second duct fan turns on.
534 D Overload on the second duct fan motor
Defective second duct motor
Defective IOB

2. Replace the second duct fan.
3. Replace the IOB
B222/B224 4-42 SM
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SC Table
Paper exit fan error
while the paper exit fan turns on.
535 D Overload on the paper exit fan motor
Defective paper exit motor
Defective IOB

2. Replace the paper exit fan.
3. Replace the IOB
shooting
Trouble-
Fusing/Paper exit motor error
The IOB does not receive the lock signal 10 seconds after turning on
the fusing/paper exit motor.
540 D
Motor overload
Defective fusing/paper exit motor
Replace the fusing/paper exit motor.
SM 4-43 B222/B224
SC Table
Heating roller thermopile error
The temperature measured by the heating roller thermopile does not

reach 0C for 6 seconds.
541 A Loose connection of the heating roller thermopile

Defective heating roller thermopile
Defective thermopile
1. Check if the heating roller thermopile is firmly connected.

2. Replace the heating roller thermopile.
Heating roller warm-up error 1
The heating roller temperature does not reach the ready

temperature for 190 seconds after the heating lamp on.
The heating roller temperature does not reach 80C for 18 seconds
after the IH inverter on.
542 A
Dirty or defective thermopile
Defective IH coil unit
1. Check if the heating roller thermopile is firmly connected.

2. Replace the thermopile.
3. Replace the IH coil unit.
B222/B224 4-44 SM
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SC Table
Heating roller overheat 1 (software error)
The detected fusing temperature stays at 215C for 1 second.
Defective PSU
Defective IOB
543 A Defective BCU
Related SC code: SC 553
1. Replace the PSU.

2. Replace the IOB.
3. Replace the BCU.
shooting
Trouble-
Heating roller overheat 1 (hardware error)
During stand-by mode or a print job, the detected heating roller

temperature reaches 220 C.
Defective PSU
Defective IOB
544 A Defective BCU
Defective fusing control system
1. Replace the PSU.

2. Replace the IOB.
3. Replace the BCU.
SM 4-45 B222/B224
SC Table
Zero cross error
The zero cross signal is detected three times even though the
heater relay is off when turning on the main power.
The zero cross signal is not detected for 3 seconds even though
the heater relay is on after turning on the main power or closing the
front door.
The detection error occurs twice or more in the 11 zero cross signal
detections. This error is defined when the detected zero cross
547 D
signal is less than 39.
Defective fusing relay

Defective fusing relay circuit
Shorted +24V fuse on the PSU
Unstable power supply
1. Check the power supply source.

3. Replace the PSU
B222/B224 4-46 SM
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SC Table
Fusing unit rotation error
The fusing belt sensor does not detect change in the actuator for 0.5
seconds after the fusing/paper exit motor has turned on.

Deformed actuator for the fusing belt sensor
Defective fusing belt sensor
548 A
Broken connection between IH inverter and IOB
Incorrectly set fusing unit
1. Check if the fusing unit is correctly set.

2. Check or replace the actuator for fusing belt sensor.
shooting
Trouble-
3. Replace the fusing belt sensor.
4. Replace the IH inverter.
5. Check the connection between IH inverter and IOB.
Ferrite core rotation error
The ferrite roller HP sensor does not detect the ferrite roller home
position for 4 seconds after the fusing/paper exit motor has turned on.
Deformed actuator for the ferrite roller HP sensor

Defective ferrite roller HP sensor
Defective ferrite roller motor
549 A
Shorted +24V fuse on the PSU
Defective IOB
1. Replace the heating roller.

2. Replace the ferrite roller HP sensor.
3. Replace the ferrite roller motor.
5. Replace the IOB.
SM 4-47 B222/B224
SC Table
Heating roller thermistor error
The temperature measured by the pressure roller thermistor does not

reach 0 C for 7 seconds.
Loose connection of pressure roller thermistor

551 A
Defective pressure roller thermistor
1. Check that the pressure roller thermistor is firmly connected.

2. Replace the pressure roller thermistor.
Heating roller warm-up error 2
The heating roller temperature does not reach the ready

temperature for 90 seconds after the heating lamp on.
The heating roller temperature does not reach 80C for 13 seconds
after the IH inverter on.
552 A
Defective thermistor
Defective IH inverter
1. Check if the heating roller thermistor is firmly connected.

B222/B224 4-48 SM
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SC Table
Heating roller overheat (software error)
The detected heating roller temperature stays at 230C or more for 1

second.
Defective PSU
Defective IOB
553 A
Defective BCU
1. Replace the PSU.

2. Replace the IOB.
3. Replace the BCU.
shooting
Trouble-
Heating roller overheat (hardware error)
The heating roller thermistor detects 240C or more.
Defective PSU
Defective IOB
554 A
Defective BCU
1. Replace the PSU.

2. Replace the IOB.
3. Replace the BCU.
SM 4-49 B222/B224
SC Table
Zero cross frequency error
When the zero cross signal is 66 or more and it is detected 10 times or

more in 11 detections, the machine determines that input 60 Hz and
557 C
SC557 occurs.
Noise (High frequency)
1. Check the power supply source.
Consecutive fusing jam
The paper jam counter for the fusing unit reaches 3 times. The paper
jam counter is cleared if the paper is fed correctly.
559 A This SC is activated only when SP1159-001 is set to "1" (default "0").
Paper jam in the fusing unit.
Remove the paper that is jammed in the fusing unit. Then make sure
that the fusing unit is clean and has no obstacles in the paper feed path.
Pressure roller thermistor error
The temperature measured by the thermistor does not reach 0 C for

37 seconds.
561 A
Loose connection of the thermopile
1. Check if the thermistor is firmly connected.

2. Replace the thermistor.
B222/B224 4-50 SM
manuals4you.com
SC Table
Pressure roller temperature error
The temperature of the pressure roller does not reach the ready
temperature for 120 seconds after the fusing lamp has turned on.
562 A
Defective thermistor
Defective fusing lamp
1. Replace the thermistor for the pressure roller.

2. Replace the fusing lamp.
shooting
Trouble-
Pressure roller overheat 3 (software error)
The detected pressure roller temperature stays at 215C or more for 1

second.
Defective PSU
563 A
Defective IOB
Defective BCU
1. Replace the PSU.

2. Replace the IOB.
3. Replace the BCU.
SM 4-51 B222/B224
SC Table
Pressure roller overheat 3 (hardware error)
The thermistor detects 220C or more.
Defective PSU
Defective IOB
564 A
Defective BCU
1. Replace the PSU.

2. Replace the IOB.
3. Replace the BCU.
Pressure roller fusing lamp consecutive full power 3
When the fusing unit is not running in the ready condition, the pressure
roller fusing lamp keeps ON full power for 180 seconds or more.
565 A
Broken pressure roller fusing lamp
1. Replace the pressure roller lamp.

2. Replace the PSU.
B222/B224 4-52 SM
manuals4you.com
SC Table
IH inverter zero cross frequency error
The zero cross signal is not detected for 1 second or more after the IH
inverter has turned on.
Disconnected CN983 on the IH inverter

580 D
1. Check CN983 on the IH inverter.

shooting
Trouble-
IH inverter input voltage error
The IH inverter detects 70V or less/140V or more for 10 seconds.
Unusual input voltage

581 D
Disconnected CN981 on the IH inverter
1. Check CN981 on the IH inverter.

SM 4-53 B222/B224
SC Table
IH inverter current error at power on
The output current from the IH inverter does not reach the proper value
when the IH inverter turns on.
Disconnected power input terminal 1 and 2

582 D
Defective fusing unit
1. Check the power input terminals 1 and 2.

4. Replace the fusing unit.
IH inverter communication error
The IH inverter does not get the communication signal from the IOB.

583 D Defective IOB
Defective BCU
1. Check the connection between IH inverter and IOB

3. Replace the IOB.
4. Replace the BCU.
B222/B224 4-54 SM
manuals4you.com
SC Table
Fusing unit rotation error
The fusing belt sensor does not detect a change in the fusing unit
actuator for 0.5 seconds.

Deformed actuator for the fusing belt sensor
Defective fusing belt sensor
584 A
Incorrectly set fusing unit
1. Check if the fusing unit is correctly set.

1. Check or replace the actuator for fusing belt sensor.
shooting
Trouble-
2. Replace the fusing belt sensor.
IH coil unit full power (1250W) error
The IH coil unit full power (1250W) continues for 220 seconds or more.
Defective BCU
Defective IOB
585 A Broken connection between IH inverter and IOB

2. Replace the BCU.
3. Replace the IOB.
5. Replace the thermopile.
SM 4-55 B222/B224
SC Table
IH coil unit rare short error
The IH inverter detects an unusual current (high current) in the IH coil

unit.
586 D

IH inverter high temperature error
The IH inverter detects a high temperature near Q5 (power control

circuit on the IH inverter).
Defective IH inverter fan
587 D
Clogged IH inverter fan intake at the right rear cover
Incorrect input paper type to the machine
1. Check or clean the IH inverter fan intake.

2. Set the correct paper type on the operation panel.
4. Replace the IH inverter fan.
B222/B224 4-56 SM
manuals4you.com
SC Table
610 D Mechanical counter error: Bk
611 D Mechanical counter error: FC
This SC is only for NA models.

The machine detects the mechanical counter error when SP5987-001
is set to "1".
- -
Disconnected mechanical counter
Defective mechanical counter
1. Check or replace the mechanical counter.
shooting
Trouble-
ARDF communication error
After the ARDF is detected, the break signal occurs or communication

timeout occurs.
Incorrect installation of ARDF

ARDF defective
620 D
IPU board defective
External noise
1. Check the cable connection of the ARDF.

2. Shut out the external noise.
3. Replace the ARDF.
4. Replace the IPU board.
SM 4-57 B222/B224
SC Table
621 D Finisher communication error
622 D Paper tray unit communication error
While the IOB communicates with an optional unit, an SC code is

displayed if one of following conditions occurs.
The IOB receives the break signal which is generated by the
peripherals only just after the main switch is turned on.
When the IOB does not receive an OK signal from a peripheral
100ms after sending a command to it. The IOB resends the
command. The IOB does not receive an OK signal after sending
the command 3 times.
- - Cable problems
IOB problems
BCU problems
PSU problems in the machine
Main board problems in the peripherals
1. Check if the cables of peripherals are correctly connected.

2. Replace the PSU if no power is supplied to peripherals.
3. Replace the IOB or main board of peripherals.
4. Replace the BCU.
CSS communication error
CTL A communication error occurred during communication with the CSS.

630
C
Communication line error
Logging only.
B222/B224 4-58 SM
manuals4you.com
SC Table
MF accounting device error 1
The controller sends data to the accounting device, but the device does
not respond. This occurs three times.
CTL
632
B
Loose connection between the controller and the accounting device
1. Check the connection.
shooting
Trouble-
After communication is established, the controller receives the brake

CTL signal from the accounting device.
633
B
Loose connection between the controller and the accounting
device
The accounting device sends the controller the report that indicates a
backup RAM error has occurred.
CTL
634 Defective controller of the MF accounting device
B
Battery error
1. Turn the main switch off and on.

2. Replace the controller board of the accounting device.
3. Replace the battery.
SM 4-59 B222/B224
SC Table
The accounting device sends the controller the report that indicates the
battery voltage error has occurred.
CTL
635 Defective controller of the MF accounting device
B
Battery error

2. Replace the controller board of the accounting device.
3. Replace the battery.
CTL
650 Communication error of the remote service modem (Cumin-M)
B
Authentication error
The authentication for the Cumin-M fails at a dial up connection.
Incorrect SP settings
-001 -
Disconnected telephone line
Disconnected modem board
1. Check and set the correct user name (SP5816-156) and password
(SP5816-157).
Incorrect modem setting
Dial up fails due to the incorrect modem setting.

-004 -
Same as -001
1. Check and set the correct AT command (SP5819-160).
-005 - Communication line error
The supplied voltage is not sufficient due to the defective
B222/B224 4-60 SM
manuals4you.com
SC Table
communication line or defective connection.
Same as -001
1. Consult with the user's local telephone company.
Incorrect network setting
Both the NIC and Cumin-M are activated at the same time.
-011 -
Same as -001
1. Disable the NIC with SP5985-1.
Modem board error
The modem board does not work properly even though the setting of
shooting
Trouble-
the modem board is installed with a dial up connection.
-012 -
Same as -001
1. Install the modem board.

2. Check and reset the modem board setting with SP5816.
3. Replace the modem board.
Incorrect dial up connection
-001: Program parameter error
-002: Program execution error

CTL
651 An unexpected error occurs when the modem (Cumin-M) tries to call
C
the center with a dial up connection.
Caused by a software bug
No action required because this SC does not interfere with operation of

the machine.
SM 4-61 B222/B224
SC Table
EEPROM error
Retry of EEPROM communication fails three times after the machine

669 D has detected the EEPROM error.
Caused by noise
Turn the main power switch off and on.
No response from controller at power on
When the main power is turned on or the machine starts warming up

from energy-saving mode, the controller does not receive a command
signal from the controller.
CTL
670 Loose connection
D
Defective controller
Defective controller board
1. Check the connection between the BCU and controller.

2. Replace the controller.
3. Replace the BCU.
B222/B224 4-62 SM
manuals4you.com
SC Table
Controller-to-operation panel communication error at startup

After the machine is powered on, the communication between the
controller and the operation panel is not established, or
communication with controller is interrupted after a normal startup.
After startup reset of the operation panel, the attention code or the
attention acknowledge code is not sent from the controller within 15
seconds.
After the controller issues a command to check the communication
line with the controller at 30-second intervals, the controller fails to
respond twice.
Controller stalled
shooting
Trouble-
CTL Controller board installed incorrectly
672
D Controller board defective
Operation panel connector loose or defective
The controller is not completely shutdown when you turn the main
switch off.
1. Check the setting of SP5875-001. If the setting is set to "1 (OFF)",

change it to "0 (OFF)".
2. Check the condition of the controller board.
3. Check the condition of the operation panel.
5. Replace the operation panel.
6. Turn the main switch off, wait for one second or more, and turn the
main switch on.
SM 4-63 B222/B224
SC Table
RFID: Communication error

Communication error occurs when the RFID starts to communicate
with the RFID receptor.
Retry of RFID communication fails three times after the machine
has detected the RFID communication error.
681 D Defective RFID reader and writer

Disconnected ASAP I/F
No memory chip on the toner cartridge
Noise
1. Replace the RFID controller board.

2. Replace the toner cartridge.
B222/B224 4-64 SM
manuals4you.com
SC Table
Memory chip at TD sensor: Communication error
Retry of memory chip communication fails three times after the

machine has detected the memory chip communication error.
682 D Damaged memory chip data

Disconnected inter face
No memory chip on the development unit
Noise
1. Replace the PCU.
shooting
Trouble-
RFID: Unit check error
The machine gets RFID communication error even the toner cartridges
683 B have not been installed in the machine.
Caused by noise
1. Turn the main power switch off and on.
Memory address command error
The BCU does not receive a memory address command from the
controller 120 seconds after paper is in the position for registration.
Loose connection
687 D
Defective BCU
1. Check if the controller is firmly connected to the BCU.

3. Replace the BCU.
SM 4-65 B222/B224
SC Table
IH inverter communication error
When the machine turns on, recovers from the energy save mode
or front and right doors are opened and closed, a time out error for
communicating with the IOB occurs.
The IOB detects the break signal from the IH inverter after a
communication between the IOB and IH inverter has already been
689 D detected.
The IOB fails to communicate with IH inverter three times after the
IOB has detected the break signal from the IH inverter.
Defective IOB
Defective IH inverter.
1. Turn the main power switch off and on.

2. If the error occurs again, replace the IOB and/or the IH inverter
GAVD communication error
The I2C bus device ID is not identified during initialization.

A device-status error occurs during I2C bus communication.
The I2C bus communication is not established due to an error other
than a buffer shortage.
690 D Loose connection

Defective IPU
Defective LD controller board

2. Check the cable connection.
3. Replace the laser optics-housing unit.
4. Replace the IPU board.
B222/B224 4-66 SM
manuals4you.com
SC Table
manuals4you.com
Original stopper HP error
When the pick-up motor turns on clockwise, the original stopper HP

sensor does not detect the home position of the original stopper.
Defective original stopper HP sensor

700 D Defective pick-up motor
Defective DF drive board
1. Replace the DF drive board if the pick-up motor does not work
correctly.
2. Replace the pick-up motor.
3. Replace the original stopper HP sensor.
shooting
Trouble-
Pick-up roller HP error
When the pick-up motor turns on counterclockwise, the pick-up roller

HP sensor does not detect the home position of the pick-up roller.
Defective pick-up roller HP sensor

701 D Defective pick-up motor
Defective DF drive board
1. Replace the DF drive board if the pick-up motor does not work
correctly.
2. Replace the pick-up motor.
3. Replace the pick-up roller HP sensor.
SM 4-67 B222/B224
SC Table
Finisher exit guide plate motor error
After moving away from the guide plate position sensor, the exit guide is
not detected at the home position within the prescribed time. The 1st
detection failure issues a jam error, and the 2nd failure issues this SC
code.
Guide plate motor disconnected, defective

725 B
Guide plate motor overloaded due to obstruction
Guide plate position sensor disconnected, defective
1. Check the connections and cables for the components mentioned

above.
2. Check for blockages in the guide plate motor mechanism.
3. Replace the guide plate position sensor and/or guide plate motor
4. Replace the finisher main board.
Finisher Tray 1 shift motor error
The shift roller HP sensor of the upper tray does not activate within the
prescribed time after the shift tray starts to move toward or away from
the home position. The 1st detection failure issues a jam error, and the
2nd failure issues this SC code.
Shift tray HP sensor of the upper tray disconnected, defective

730 B
Shift tray motor of the upper tray is disconnected, defective
Shift tray motor of the upper tray overloaded due to obstruction

above.
2. Check for blockages in shift motor mechanism.
3. Replace the shift tray HP sensor and/or shift motor
B222/B224 4-68 SM
manuals4you.com
SC Table
Finisher corner stapler motor error
The 1st detection failure issues a jam error, and the 2nd failure issues
this SC code.
For the 2000/3000-sheet (booklet) finisher
Staple movement is not finished after a certain time.
For the 1000-sheet finisher
The stapler motor does not switch off within the prescribed
time after operating.
The HP sensor of the staple unit does not detect the home
740 B position after the staple unit moves to its home position.
The HP sensor of the staple unit detects the home position
shooting
Trouble-
after the staple unit moves from its home position.
Staple jam
Motor overload
Defective stapler motor

above.
2. Replace the HP sensor and/or stapler motor
SM 4-69 B222/B224
SC Table
Finisher corner stapler rotation motor error
The stapler does not return to its home position within the specified time
after stapling.
this SC code.
741 B
Defective stapler rotation motor
Overload to the stapler rotation motor
Defective stapler rotation HP sensor
1. Replace the stapler rotation motor.

2. Replace the stapler rotation HP sensor.
Finisher stapler movement motor error
this SC code.
Staple movement is not finished for a certain time.
For the 1000-sheet finisher
The stapler HP sensor is not activated within the specified time
742 B
after the stapler motor turned on. (first detection: jam error,
consecutive twice detection SC code).
Motor overload
Loose connection of the stapler home position sensor
Loose connection of the stapler movement motor
Defective stapler home position sensor
Defective stapler movement motor
B222/B224 4-70 SM
manuals4you.com
SC Table
1. Check the connection of the stapler movement motor.

2. Check the connection of the stapler home position sensor.
3. Replace the stapler home position sensor.
4. Replace the stapler movement motor.
Booklet stapler motor error 1
this SC code.
The front stapler unit saddle-stitch motor does not start operation within
743 B
the specified time.
shooting
Trouble-
Motor overload
Loose connection of the front stapler motor
Defective front stapler motor
Replace the front stapler motor.
Booklet staple motor error 2
this SC code.
The rear stapler unit saddle-stitch motor does not start operation within
744 B
the specified time.
Motor overload
Loose connection of the rear stapler motor
Defective rear stapler motor
Replace the front stapler motor.
SM 4-71 B222/B224
SC Table
1000-sheet booklet finisher: Stack feed motor error

746 B
This SC is not used in this machine.
1000/2000/3000-sheet (booklet) finisher: Tray lift motor error
this SC code.
750 B The upper tray paper height sensor does not change its status with the
specified time after the tray raises or lowers.
1. Check the connections to the shift tray motor.

2. Defective shift tray motor.
Finisher punch motor error
The punch HP sensor is not activated within the specified time after the
punch motor turned on. The 1st detection failure issues a jam error, and
the 2nd failure issues this SC code.
Punch HP sensor disconnected, defective

760 B Punch motor disconnected or defective
Punch motor overload due to obstruction
1. Check the connections and cables for the punch motor and HP
sensor.
2. Check for blockages in the punch motor mechanism.
3. Replace the punch HP sensor and/or punch motor
B222/B224 4-72 SM
manuals4you.com
SC Table
Finisher folder plate motor error
The folder plate moves but is not detected at the home position within
the specified time. The 1st detection failure issues a jam error, and the
Folder plate HP sensor disconnected, defective

761 B Folder plate motor disconnected, defective
Folder plate motor overloaded due to obstruction.
1. Check the connections and cables for the folder plate motor and
HP sensor.
2. Check for blockages in the folder plate motor mechanism.
shooting
Trouble-
3. Replace the folder plate HP sensor and/or folder plate motor
Punch movement motor error
The punch unit moves but is not detected at the home position within
the specified time. The 1st detection failure issues a jam error, and the
763 B
Motor harness disconnected, loose, defective
Defective motor
1. Check the connections to the punch movement motor.

2. Defective punch movement motor
SM 4-73 B222/B224
SC Table
Paper position sensor slide motor error
The paper position sensor moves but is not detected at the home
position within the specified time. The 1st detection failure issues a jam
error, and the 2nd failure issues this SC code.
764 B
Motor harness disconnected, loose, defective
Defective motor
1. Check the connections to the paper position sensor slide motor.

2. Defective paper position sensor slide motor.
Bridge unit error
The machine recognizes the finisher, but does not recognize the bridge
unit.
791 D
Defective connector
Broken harness
1. Check the connections between the bridge unit and the machine.
2. Install a new bridge unit.
B222/B224 4-74 SM
manuals4you.com
SC Table
Finisher error
The machine does not recognize the finisher, but recognizes the bridge
unit.
792 B Defective connector

Defective harness
Incorrect installation
1. Check the connections between the finisher and the machine.

2. Install a new finisher.
shooting
Trouble-
Watch-dog error
While the system program is running, other processes do not operate at

all.
CTL Defective controller

818
B Software error
See Note 1 at the end of the SC table
CTL
819 Fatal error
D
[696E] Process error
System completely down
Defective RAM DIMM
SM 4-75 B222/B224
SC Table
Defective ROM DIMM

Software error
1. Check and/or replace the RAM DIMM.

2. Check and/or replace the ROM DIMM.
See Note 1 at the end of the SC table
Memory error
Unexpected system memory size
Defective RAM DIMM

Defective ROM DIMM
[766D]
Software error
1. Check and/or replace the RAM DIMM.

2. Check and/or replace the ROM DIMM.
Kernel stop error
The cache error trap occurs in the CPU.

[4361]
CPU cache error
Kernel stop error

-
An error in the operation system (An error message is output.)
B222/B224 4-76 SM
manuals4you.com
SC Table
Defective CPU
Defective memory
Defective flash memory
Incorrect software
1. Replace the memory.

CTL Self-diagnostics error: CPU

820
D [XXXX]: Detailed error code
CPU error
shooting
Trouble-
During the self-diagnostic, the controller CPU detects an error. There
are 47 types of error code (0001 to 4005) depending on the cause of
the error. The CPU detects an error and displays the specific error code
with the program address where the error occurs.
System firmware problem

[0001] to
[06FF] 1. Turn the main switch off and on.
[0801] to [4005] 2. Reinstall the controller system firmware.
When the problem cannot be fixed with the above procedure, the
following information displayed on the screen needs to be fed back to a
technical support center.
SC code
Detailed error code
Program address
[0702]
[0709] CPU/Memory Error
[070A]
SM 4-77 B222/B224
SC Table

Defective RAM-DIMM
1. Reinstall the controller system software.

2. Replace the RAM-DIMM.
CTL Self-diagnostics error: ASIC

821
ASIC error
The write-&-verify check error has occurred in the ASIC.

[0B00]
Defective ASIC device
ASIC detection error
The I/O ASIC for system control is not detected.

[0B06]
Defective ASIC
Defective North Bridge and PCI I/F
SHM register error

The initialization of bus connection or read for SHM fails.
The register of SHM is different from specified value.
[0B10]
Defective connection bus
Defective SHM
1. Replace the controller board
B222/B224 4-78 SM
manuals4you.com
SC Table
Self-diagnosis error: ASIC
The CPU checks if the ASIC timer works correctly compared with the
CPU timer. If the ASIC timer does not function in the specified range,
this SC code is displayed.

[0D05] Defective RAM-DIMM
1. Reinstall the controller system firmware.

2. Replace the RAM-DIMM.
shooting
Trouble-
CTL Self-diagnostic error: HDD (Hard Disk Drive)

822
B [XXXX]: Detailed error code
[3003] Timeout error
[3004] Command error
When the main switch is turned on or starting the self-diagnostic, the

- -
HDD stays busy for the specified time or more.
Loose connection
- - Defective HDD
1. Check that the HDD is correctly connected to the controller.

- - 2. Replace the HDD.
SM 4-79 B222/B224
SC Table
CTL Self-diagnostic error: NIB

823
MAC address check sum error

[6101] The result of the MAC address check sum does not match the check
sum stored in ROM.
PHY IC error
[6104]
The PHY IC on the controller cannot be correctly recognized.
PHY IC loop-back error

[6105] An error occurred during the loop-back test for the PHY IC on the
controller.
- 1. Replace the controller.
[1401]
Self-diagnosis error: Standard NVRAM
The controller cannot recognize the standard NVRAM installed or
detects that the NVRAM is defective.
CTL Loose connection

824
D Defective standard NVRAM
1. Check the standard NVRAM is firmly inserted into the socket.

2. Replace the NVRAM.
3. Replace the controller
B222/B224 4-80 SM
manuals4you.com
SC Table
[15FF]
Self-diagnostic Error: RTC/optional NVRAM
The RTC device is not detected.
CTL
826 RTC defective
D
NVRAM without RTC installed
Backup battery discharged
1. Replace the NVRAM with another NVRAM with an RTC device.
CTL Self-diagnostic error: Standard SDRAM DIMM
shooting
Trouble-
827
Verification error
Error detected during a write/verify check for the standard RAM

(SDRAM DIMM).
Loose connection
[0201]
Defective SDRAM DIMM

2. Replace the SDRAM DIMM.
Resident memory error
The SPD values in all RAM DIMM are incorrect or unreadable.
[0202] Defective RAM DIMM

Defective SPD ROM on RAM DIMM
Defective 12C bus
1. Replace the RAM DIMM.
SM 4-81 B222/B224
SC Table
CTL Self-diagnostic error: ROM

828
Check sum error 1

The boot monitor and OS program stored in the ROM DIMM is
[0101]
checked. If the check sum of the program is incorrect, this SC code
is displayed.
Check sum error 2

All areas of the ROM DIMM are checked. If the check sum of all
[0104] programs stored in the ROM DIMM is incorrect, this SC code is
displayed.
Defective ROM DIMM

- -
1. Turn the main switch on and off.

- - 2. Replace the ROM DIMM
CTL Self-diagnosis error: optional RAM

829
Verification error (Slot 1)

[0401] The data stored in the optional RAM in Slot 1 does not match the data
when reading.
Composition error (Slot 1)

[0402] The result of checking the composition data of the optional RAM in Slot
1 on the controller is incorrect.
Not specified RAM DIMM installed

- -
Defective RAM DIMM
B222/B224 4-82 SM
manuals4you.com
SC Table

- - 2. Replace the RAM DIMM.
IEEE1394 interface error
The 1394 interface is unusable.
Defective IEEE1394
CTL
851 Defective controller.
B
shooting
Trouble-
2. Replace the IEEE1394 interface board.
Wireless LAN card not detected
The wireless LAN card is not detected before communication is

CTL
853 established, though the wireless LAN board is detected.
B
Loose connection
SM 4-83 B222/B224
SC Table
Wireless LAN/Bluetooth card not detected
The wireless LAN/Bluetooth card is not detected after communication is

CTL
854 established, but the wireless LAN board is detected.
B
Loose connection
Wireless LAN/Bluetooth card error
An error is detected in the wireless LAN/Bluetooth card.

855 CTL
Loose connection
856 B
Defective wireless LAN/Bluetooth card

2. Replace the wireless LAN/Bluetooth card.
USB interface error
The USB interface cannot be used due to a driver error.

CTL
857 Defective USB driver
B
Loose connection

2. Replace the USB board.
B222/B224 4-84 SM
manuals4you.com
SC Table
HDD: Initialization error
The controller detects that the hard disk fails.

CTL
860 HDD not initialized
B
Defective HDD
1. Reformat the HDD.

2. Replace the HDD.
HDD: Reboot error
shooting
Trouble-
The HDD does not become ready within 30 seconds after the power is
supplied to the HDD.
Loose connection
CTL Defective cables
861
D Defective HDD
1. Check the connection between the HDD and controller.

2. Check and replace the cables.
3. Replace the HDD.
SM 4-85 B222/B224
SC Table
HDD: Read error
The data stored in the HDD cannot be read correctly.

CTL
863 Defective HDD
D
1. Replace the HDD.

HDD: CRC error
While reading data from the HDD or storing data in the HDD, data
CTL
864 transmission fails.
D
Defective HDD
1. Replace the HDD.
HDD: Access error
CTL An error is detected while operating the HDD.

865
D
Defective HDD
Replace the HDD.
B222/B224 4-86 SM
manuals4you.com
SC Table
SD card authentication error
A correct license is not found in the SD card.

CTL
866
B
SD-card data is corrupted.
1. Store correct data in the SD card.
SD card error
CTL The SD card is ejected from the slot.
shooting
Trouble-
867
D
1. Install the SD card.
SD card access error

-13 to -3: File system error
Other number: Device error
An error report is sent from the SD card reader.

CTL
868 An error is detected in the SD card.
D
1. For a file system error, format the SD card on your PC.

2. For a device error, turn the mains switch off and on.
3. Replace the SD card.
SM 4-87 B222/B224
SC Table
Address book error
An error is detected in the data copied to the address book over a

network.
CTL Defective software program

870
B Defective HDD
Incorrect path to the server
1. Initialize the address book data (SP5-846-050).

2. Initialize the user information (SP5-832-006).
3. Replace the HDD.
HDD mail data error
An error is detected in the HDD at machine initialization.
CTL Defective HDD

872
B Power failure during an access to the HDD

2. Initialize the HDD partition (SP5-832-007).
3. Replace the HDD.
HDD mail transfer error
An error is detected in the HDD at machine initialization.

CTL
873 Defective HDD
B
Power failure during an access to the HDD
1. Initialize the HDD partition (SP5-832-008).

2. Replace the HDD.
B222/B224 4-88 SM
manuals4you.com
SC Table
Delete All error 1: HDD
An error is detected while all of the HDD or NVRAM are formatted

physically by the Data Overwrite Security Unit (B735).
CTL
874
D Data Overwrite Security Unit (SD card) not installed
Defective HDD
1. Install the Data Overwrite Security Unit (B735).

2. Replace the HDD.
shooting
Trouble-
Delete All error 2: Data area
An error is detected while all of the HDD or NVRAM are formatted

CTL
875 logically by the Data Overwrite Security Unit (B735).
D
The logical format for the HDD fails.
1. Turn the main switch off/on and try the operation again
Log Data Error

CTL An error was detected in the handling of the log data at power on or
876
D during machine operation. This can be caused by switching the
machine off while it is operating.
Log Data Error 1
-001 Damaged log data file in the HDD
1. Initialize the HDD with SP5832-004.
-002 Log Data Error 2
An encryption module not installed
SM 4-89 B222/B224
SC Table
1. Disable the log encryption setting with SP9730-004 ("0" is off.)
1. Install the DESS module.
Log Data Error 3
Invalid log encryption key due to defective NVRAM data

-003

2. Disable the log encryption setting with SP9730-004 ("0" is off.)
Log Data Error 4
-004 Unusual log encryption function due to defective NVRAM data
Log Data Error 5
Installed NVRAM or HDD which is used in another machine

-005
1. Reinstall the previous NVRAM or HDD.

Log Data Error 99
-099 Other than the above causes
1. Ask your supervisor.
B222/B224 4-90 SM
manuals4you.com
SC Table
HDD Data Overwrite Security SD card error
The 'all delete' function cannot be executed but the Data Overwrite
Security Unit (B735) is installed and activated.
CTL
877
D Defective SD card (B735)
SD card (B735) not installed
1. Replace the NVRAM and then install the new SD card (B735).
2. Check and reinstall the SD card (B735).
shooting
Trouble-
File format converter error
CTL The file format converter does not respond.

880
D
Defective file format converter
1. Replace the file format converter.
Electric counter error
Abnormal data in the counters.
CTL Defective NVRAM

900
D Defective controller
1. Check the connection between the NVRAM and controller.

2. Replace the NVRAM.
SM 4-91 B222/B224
SC Table
910 External Controller Error 1

CTL
D
- - The external controller alerted the machine about an error.
Please refer to the instructions for the external controller

- -
(application).
External Controller Error 6
While EAC (External Application Converter), the conversion module,

was operating normally, the receipt of a power line interrupt signal from
CTL the FLUTE serial driver was detected, or BREAK signal from the other
919
D station was detected.
Power outage at the EFI controller

EFI controller was rebooted
Connection to EFI controller loose
B222/B224 4-92 SM
manuals4you.com
SC Table
Printer application error
An error is detected in the printer application program.
CTL Defective software

920
D Unexpected hardware resource (e.g., memory shortage)
1. Software defective; switch off/on, or change the controller firmware

if the problem is not solved
2. Insufficient memory
shooting
Trouble-
Printer font error
A necessary font is not found in the SD card.

CTL
921
D A necessary font is not found in the SD card.
The SD card data is corrupted.
1. Check that the SD card has the correct data.
Netfile function error
The management area or management file on the HDD is corrupted.
Defective HDD
Data inconsistency (e.g., caused by power failure)
CTL
925
D When SC 860-865 keep occurring:
1. Follow the troubleshooting procedures.
In other cases:
1. Initialize the netfile partition.
2. Initialize the hard disk.
3. Replace the HDD.
SM 4-93 B222/B224
SC Table
Software performance error
The software makes an unexpected operation.
Defective software
CTL
990 Software error
D

2. Reinstall the controller and/or engine main firmware.
See Note 1 at the end of the SC table.
Software continuity error
The software has attempted to perform an unexpected operation.

However, unlike SC 990, the object of the error is continuity of the
software.
CTL
991
C
Software program error

Internal parameter incorrect, insufficient working memory.
1. This SC is not displayed on the LCD (logging only).
Undefined error
CTL
992 Defective software program
D
An error undetectable by any other SC code occurred
B222/B224 4-94 SM
manuals4you.com
SC Table
Operation panel management records exceeded
An error occurred because the number of records exceeded the limit for
images managed in the service layer of the firmware. This can occur if
CTL
994 there if there are too many application screens open on the operation
C
panel.
No action required because this SC does not interfere with

operation of the machine.
Controller Board Mismatch
shooting
Trouble-
The information on the controller board does not match that of the
CTL
995 machine
D
Wrong controller board installed
Reinstall the correct controller board for this machine.
Application function selection error

The application selected by the operation panel key does not start
or ends abnormally.
Software (including the software configuration) defective

CTL An option required by the application (RAM, DIMM, board) is not
997
B installed
Nesting of the fax group addresses is too complicated
1. Check the devices necessary for the application program. If

necessary devices have not been installed, install them.
2. Check that application programs are correctly configured.
SM 4-95 B222/B224
SC Table
3. For a fax operation problem, simplify the nesting of the fax group
addresses.
4. Take necessary countermeasures specific to the application
program. If the logs can be displayed on the operation panel, see
the logs.
Application start error
No applications start within 60 seconds after the power is turned on.
Loose connection of RAM-DIMM, ROM-DIMM

CTL
998 Software problem
D
1. Check the setting of SP5875-001. If the setting is set to "1 (OFF)",
change it to "0 (OFF)".
2. Check if the RAM-DIMM and ROM-DIMM are correctly connected.
3. Reinstall the controller system firmware.
Note 1
If a problem always occurs in a specific condition (for example. printer driver setting, image
file), the problem may be caused by a software error. In this case, the following data and
information needs to be sent back to your product specialist. Please understand that it may
take some time to get a reply on how to solve the problem, because in some cases the
design staff in Japan must analyze the data.
Symptom / Possible Causes / Action taken
Summary sheet (SP mode Printer SP, SP1-004 [Print Summary])
SMC - All (SP5-990-001)
SMC - Logging (SP5-990-004)
Printer driver settings used when the problem occurs
All data displayed on the screen (SC code, error code, and program address where the
problem is logged.)
Image file which causes the problem, if possible
B222/B224 4-96 SM
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B222/B224

No. Type Details (Symptom, Possible Cause, Troubleshooting Procedures)

Exposure lamp error

Exposure lamp defective

1. Check and clean the scanner mirror(s) and scanner lens.

No. Type Details (Symptom, Possible Cause, Troubleshooting Procedures)

120 D Scanner home position error 1

No. Type Details (Symptom, Possible Cause, Troubleshooting Procedures)

No. Type Details (Symptom, Possible Cause, Troubleshooting Procedures)

Scanner motor driver defective

No. Type Details (Symptom, Possible Cause, Troubleshooting Procedures)

Black level detection error

Replace the SBU.

No. Type Details (Symptom, Possible Cause, Troubleshooting Procedures)

White level detection error

Dirty exposure glass or optics section

1. Clean the exposure glass, white plate, mirrors, and lens.

No. Type Details (Symptom, Possible Cause, Troubleshooting Procedures)

144 SBU communication error

-001 D SBU connection error

The SBU connection cannot be detected at power on or recovery from

Insufficient power supply for SBU

No. Type Details (Symptom, Possible Cause, Troubleshooting Procedures)

1. Replace the harness.

SBU serial communication error

The power ON of the SBU is not detected.

GASBU reset error

The serial communication does not work.

1. Replace the SBU.

No. Type Details (Symptom, Possible Cause, Troubleshooting Procedures)

161 D IPU error

The error result of self-diagnostic by the Taurus (ASIC on the IPU) is

No. Type Details (Symptom, Possible Cause, Troubleshooting Procedures)

1. Check the connection between IPU and SBU.

No. Type Details (Symptom, Possible Cause, Troubleshooting Procedures)

Copy Data Security Unit error

Incorrect installation of the copy data security board

1. Reinstall the copy data security board.

No. Type Details (Symptom, Possible Cause, Troubleshooting Procedures)

Serial Number Mismatch

1. Check the serial number with SP5-811-002.

No. Type Details (Symptom, Possible Cause, Troubleshooting Procedures)

Polygon motor error 1: ON timeout

Defective or disconnected harness to polygon motor driver board

1. Replace the polygon motor.

Polygon motor error 2: OFF timeout

203 D Disconnected or defective harness to polygon motor driver board

1. Check or replace the harness.

No. Type Details (Symptom, Possible Cause, Troubleshooting Procedures)

Polygon motor error 3: XSCRDY signal error

Disconnected or defective harness to polygon motor driver board

1. Check or replace the harness.

No. Type Details (Symptom, Possible Cause, Troubleshooting Procedures)

210 C Laser synchronizing detection error: end position [K]

211 C Laser synchronizing detection error: end position [Y]

212 C Laser synchronizing detection error: end position [M]

213 C Laser synchronizing detection error: end position [C]

Disconnected or defective harness to synchronizing detector for

1. Replace the harness of the LD board.

No. Type Details (Symptom, Possible Cause, Troubleshooting Procedures)

220 D Laser synchronizing detection error: start position [K]: LD0

221 D Laser synchronizing detection error: start position [K]: LD1

222 D Laser synchronizing detection error: start position [Y]: LD0