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What Is a System?
System
A set of two or more interrelated components interacting to achieve a goal
Goal Conflict
Occurs when components act in their own interest without regard for overall goal
Goal Congruence
Occurs when components acting in their own interest contribute toward overall goal
Value of Information
1
Business Process
Systems working toward organizational goals
Business Transactions
GiveGet exchanges
Between two entities
Measured in economic terms
2
Business Cycle GiveGet
Components of an AIS
People using the system
Procedures and Instructions
For collecting, processing, and storing data
Data
Software
Information Technology (IT) Infrastructure
Computers, peripherals, networks, and so on
Internal Control and Security
Safeguard the system and its data
3
AIS and Business Functions
Collect and store data about organizational:
Activities, resources, and personnel
Transform data into information enabling
Management to:
Plan, execute, control, and evaluate
Activities, resources, and personnel
Provide adequate control to safeguard
Assets and data
Value Chain
The set of activities a product or service moves along before as output it is sold to a customer
At each activity the product or service gains value
4
Chapter 2 Overview of Transaction Processing and ERP Systems
Data InputCapture
As a business activity occurs data is collected about:
1. Each activity of interest
2. The resources affected
3. The people who are participating
5
E.g., ATMs; POS
Data Storage
Types of AIS storage:
Paper-based
Ledgers
Journals
Computer-based
Ledgers
General
Summary level data for each:
Asset, liability, equity, revenue, and expense
Subsidiary
Detailed data for a General Ledger (Control) Account that has individual sub-accounts
Accounts Receivable
Accounts Payable
Journals
General
Infrequent or specialized transactions
Specialized
Repetitive transactions
E.g., sales transactions
File Types
Transaction
Contains records of a business from a specific period of time
Master
Permanent records
Updated by transaction with the transaction file
Database
Set of interrelated files
Data Processing
Four Main Activities
1. Create new records
2. Read existing records
3. Update existing records
4. Delete records or data from records
6
Hard copy
Printed on paper
ERP Systems
7
Financial
Human resources and payroll
Order to cash
Purchase to pay
Manufacturing
Project management
Customer relationship management
System tools
ERP Advantages
Integration of an organizations data and financial information
Data is captured once
Greater management visibility, increased monitoring
Better access controls
Standardizes business operating procedures
Improved customer service
More efficient manufacturing
ERP Disadvantages
Cost
Time-consuming to implement
Changes to an organizations existing business processes can be disruptive
Complex
Resistance to change