Moyukh is constantly seeking out new

opportunities to gain experience and implement until

MO Y U K he is now seen as one of the most experienced
H managers in our banking unit
MO N S O General Manager, Corporate
OR Banking, NAB.

Senior Manager
Preferred functions/environment: Designing a fnancial
Working Capital
product for greater revenue growth, or providing customer
Operations National
solutions through consultancy. Enjoy data collection and
Australia Bank
analysis, generating ideas, and contributing to team
collaborations.

Experience/Skillset Diferentiators: Experience leveraging

strengths in analysis, while sustaining strong relationships with
CO N T A customers and internal stakeholders, assessing risk, and
CT improving process represents a rare skillset in large banking
environments.

VA L U E PROPOSITION
moyukhm@yah oo.com
+880 1911-119492

https://au.linkedin.com/pub/m
oyukh-
monsoor/46/814/808
TE C H N O L O G
Y Process development:
HTML, C, C++, Microsoft
Office, MYOB, CCNA,
Siebel, SAP CRM Module,
Lotus Notes
Invoice factoring: Recognised expert in NABs invoice
factoring product and is considered the regular go to person
for the teams product-related questions.
Rewarded multiple times for
developing processes that saved money and increased customer
satisfaction. Received a letter of recognition from senior
management for a solution that streamlined the method of
dealing with email/faxed attachments. The idea of bypassing the
traditional regime of saving fles to computer hard drives, was
a frst for the NAB and an intelligent way to save costly storage.

ED U C A T I O N & T R A IN IN G
EX P E R T I
SE

Masters of Business Administration (Strategy &

Team Leadership and
Training Planning and
Reporting Process
Development Compliance
Risk Assessment
Innovation)
Monash University - Australia,
2016 Bachelor of Commerce
(Accounting) La Trobe University
- Australia, 2008 Bachelor of
Computer Science
BRAC University, 2005
Factoring and Discounting in Australia
Debtor & Invoice Finance Association (DIFA)
Company Financial LA N G U A G E S
Analysis

Financial Reporting

Invoice English (professional profciency), Bengali (native)

Factoring
Moyukh Monsoor |
Continued
EX P E R I EN C E NAR
RATIVE

NATIONAL AUSTRALIA BANK (NAB), Melbourne

11/20089/2016
Senior Manager, Working Capital Operations
(11/20159/2016)

Organisation: One of the Big 4 Australian banks. Report to: General Manager,
Corporate Banking. Supervise: 14 people including Credit Analyst & Client Service
Manager.

After working as a Client Relationship Manager for more than two years, I expressed
my interest in this role and was hired internally from a pool of five candidates. Keys to
my successful selection were my top performances and work ethic, together with prior
leadership experience and relentless drive towards
positive organizational
change

Business Units fnancial position was in surplus at the end of fnancial year of
2015-16
Considered as a Mentor manager after
proposing and winning the green light for a Management of
number of ideas to improve the status quo Staff
by making staf more productive and
better trainedleading to fewer errors
and higher morale. Supervising
Risk
o Praised by higher management for
Management
process improvement idea to circumvent Function
saving emailed attachments to hard
drivesan initiative that saved costly Senior
Manager -
drive space worth of AUD $70,000 every Working Strategy
year. Capital Developme
nt
o The buddy program initiative to
ensure staf learning was enhanced and
reinforced, became a reality when my idea Re-
to include this program into yearly engineering
performance matrix. Operational
Procedure
o Designed a welcome pack for new
employees and handpicked the inclusion of
technical product content, and rewrote Implementing
operating procedures for easy NextGen.
project
understanding.

Identifed the link between staf morale

and risk.

With invoice discounting requiring focus and a committed attention to minimise risk, it was clear
that low employee retention and poor morale would negatively impact the quality of performance
 potentially damaging customer relationships and exposing the bank to money losses. Implemented
ideas that improved processes and knowledge transfer.

Enterprise wide, my team maintained Green audit outcome throughout fnancial year.

Leadership Recognition: On an anonymous employee survey, I achieved second highest percentile

among enterprise
managers who were on a leadership role for at least six months or more.

Technology Project: Proposed idea to upgrade invoice factoring technology platform in order to
maintain industry
leadership and was an active stakeholder throughout once this AUD $17M NextGen. project was
approved.

2
 Moyukh Monsoor | Continued

Client Relationship Manager, Business Banking

(7/201310/2015) Reported to: Senior Business Banking Manager, Business Banking.
Supervise: 3 people, Account Associates

Nil bad debt experience in my portfolio despite a small number of

customer failures Achieved and surpassed monthly customer targets
Maintained customer portfolio worth of
AUD $10.8M

Liaise with Retail & Business banking, Loan management etc. regarding portfolio risk management
issues
pertaining to ID customers.
Review feld audits and monitor customers fnancial position.
Review requests for facility variations, i.e. limit, advance rate, pricing, prepare credit submission
where applicable
and provide recommendations for approval.

o Improved Customer Experience: Successfully re-engineered and implemented an online

month-end debtor account reconciliation process in order to streamline client account
reporting. Also, created a fnancial trend analysis and covenant monitoring spreadsheet
which automatically highlighted deterioration and / or non-
compliance.

Client Service Manager, Working Capital Operations

(7/20116/2013)
Reported to: Senior Manager, Working Capital
Operations Supervise: 6 people, Credit Officer

Build and maintain ongoing proftable relationship with clients.

Identify and assess risks / deteriorating trends within client portfolio.
Determine and implement efective strategies to manage risk, including managing the exit of
relationships which
no longer meet requirements.
Provide clients with information, answer enquiries and solve problems relating to their facilities and
liaise with
them regarding areas of risk.

Credit Officer, Working Capital Operations

(11/20086/2011) Reported to: Client Service Manager, Working Capital Operations

Analysing and interpreting clients processes and fnancial records to ensure that risks are
identifed and assessed to protect the integrity of the Banks' security. Providing
recommendations for improvement where applicable.
Recommending and executing risk mitigating strategies with respect to individual clients.
Producing accurate and timely reports.
Providing high levels of service to both internal and external clients.
Approving invoice statements and reconciling client accounts along with processing adjustment.

CO M M U N I T Y
WORK

One of three organisers of a large-scale event raising funds for acid burn victims in Dhaka,
Bangladesh that attracted
15,000 people and raised AUD $25,000. Coordinated entertainers, arranged ticketing,
sponsorships, venue and PR. Volunteered on fundraising for children with disabilities, food victims
in Bangladesh, and volunteered for university events.