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CRISILs 2016 Results

Analyst Meet
February 17, 2017

2017 CRISIL Ltd. All rights reserved.


Disclaimer / Safe Harbor
This presentation has been prepared solely for use at the investor/analyst presentation. By attending the meeting where
this presentation is made, or by reading the presentation slides, you agree to be bound by the following limitations: (a)
CRISIL Ltd. (CRISIL or Company) cannot give assurance to the correctness of forward looking statements. These
forward-looking information and statements can generally be identified by the fact that they do not relate only to
historical or current facts. Forward-looking statements sometimes use terminology such as targets, believes,
expects, aims, assumes, intends, plans, seeks, will, may, anticipates, would, could, continues,

2017 CRISIL Ltd. All rights reserved.


estimate, milestone or other words of similar meaning and similar expressions or the negatives thereof; (b) By their
nature, forward-looking information and statements involve known and unknown risks, uncertainties and other important
factors that could cause the actual results, performance or achievements of the Company to differ materially from any
future results, performance or achievements that may be expressed or implied by the forward-looking information and
statements in this presentation. Should one or more of these risks or uncertainties materialize, or should any underlying
assumptions prove to be incorrect, the Company's actual financial condition or results of operations could differ
materially from that or those described herein as anticipated, believed, estimated or expected; c) Given the
aforementioned uncertainties, prospective or present investors are cautioned not to place undue reliance on any of
these forward-looking statements; d) No part of this presentation, nor the fact of its distribution, should form the basis of,
or be relied on in connection with, any contract or commitment or investments decision whatsoever. Investor/prospective
advisors must be sought on specific situation from well-informed legal, investment, tax, financial, and management
professionals; e) This presentation and its contents are confidential and must not be distributed, published or
reproduced. This presentation does not constitute a recommendation regarding the securities of the Company.`

2
Agenda

CRISIL is a global, agile and innovative analytics company


Growth driven by opportunities in India and overseas
Strong fundamentals and sustained returns to shareholders

2017 CRISIL Ltd. All rights reserved.


Ratings: Drivers and performance
Research: Drivers and performance
Advisory: Drivers and performance
Key risks and challenges
Summary

3
Agenda

CRISIL is a global, agile and innovative analytics company


Growth driven by opportunities in India and overseas

2017 CRISIL Ltd. All rights reserved.


Strong fundamentals and sustained returns to shareholders
Ratings: Drivers and performance
Research: Drivers and performance
Advisory: Drivers and performance
Key risks and challenges
Summary

4
5
CRISIL is a global analytics company

2017 CRISIL Ltd. All rights reserved.


Driven by its mission and core values

Mission

To make markets function better by providing independent

2017 CRISIL Ltd. All rights reserved.


opinions, actionable insights, and efficient solutions

Core values

6
Unparalleled analytics underpins ratings, data, research,
and solutions
23,000+ large and mid-scale
corporates and financial
Indias leading rating agency institutions; 100,000+ SME
ratings assigned to date

90% of Indias banking industry

2017 CRISIL Ltd. All rights reserved.


India's largest independent research house by asset base are our clients

World's largest and top-ranked provider of high-end Work with top 75 global
research and analytics services financial institutions

Solutions provider to 70 banks


India's leading BFSI Risk Solutions provider and financial institutions in India
and emerging markets

Leading infrastructure advisor to governments and Operate in India and emerging


multilaterals markets

7
Strengths, rigor and distinctive capabilities power our
analytics
India and emerging markets Developed markets
Leading brand, independent voice and first Leading provider of research and
point of contact for regulators, policy makers analytics with deep domain
and industry associations for capital markets expertise in Financial Research,
and Risk & Analytics for both the

2017 CRISIL Ltd. All rights reserved.


sell- and buy-side, with a track
Proprietary IP using 4,000+ primary sources, record of superior analytical and
and extensive data coverage including 70 execution capability
sectors and sub-sectors for research
Proven approach / methodology for credit Strong relationships and access
ratings, with coverage of more than 23,000 with leading global investment
large and mid-scale corporates and financial banks and buy-side players.
institutions and having assigned 100,000+ Quarterly touchpoints with more
SME ratings / assessments to date than 1,000 decision makers

Local presence within key regions: India, Owns unique historical data on
China, Eastern Europe (Poland) and Latin investment banking revenue pools,
America (Argentina) and proprietary analytics and
benchmarks under Coalition

An open and meritocratic culture that attracts


and retains talent

8
Agility and innovation are central to our culture

Ratings Research Advisory

Rated Indias first CRISIL Inclusix Index Launched early warning


commercial mortgage system for portfolio
backed security Transaction banking monitoring at banks
analytics for global
Rated the first corporate & investment Launched end-to-end

2017 CRISIL Ltd. All rights reserved.


infrastructure indexed bond banks credit processing system
for banks
Rated the first Innovative solutions to
infrastructure development global financial institutions Solutions for smart city
fund development
Security level valuation for
Rated an innovative mutual funds and Advised the railways
partially guaranteed insurance companies ministry for structuring an
debenture issue innovative fund for
Valuation of market-linked catalyzing private and
Assigned the first rating on debentures for the first time foreign capital into the
an Infrastructure in India sector
Investment Trust

Rated Indias first


insurance hybrid
Instrument

9
We are a leading voice in the market

2017 CRISIL Ltd. All rights reserved.


1. BRICS seminar on developing the bond markets organized by the Ministry of 6. Ashu Suyash, MD & CEO, CRISIL moderated a panel at the S&P
Finance, Government of India and FICCI Global Market Intelligences at NYU Stern, New York
2. Somasekhar Vemuri, Sr. Director, CRISIL Ratings addressed at 2nd Annual 7. CRISIL and S&P Global Ratings jointly conducted seminars in
Conference on Bond Financing for Infrastructure in Mumbai Mumbai, Hong Kong, and Singapore
3. CRISIL co-sponsored the 3rd Edition: Impact of the Fundamental Review of 8. Hosted the 4th edition of the Annual Bond Market Seminar, Corporate
the Trading Book in London Bonds & India's New Financial Order' in Mumbai
4. Indian Economy Outlook briefed the US Senate Committee on Foreign Affairs 9. CRISIL co-sponsored the 5th Annual Risk EMEA 2016 in London
10 and the US Dept. of Commerce
5. Coalition: primary source for analyzing IB revenues
Agenda

CRISIL is a global, agile and innovative analytics company


Growth driven by opportunities in India and overseas

2017 CRISIL Ltd. All rights reserved.


Strong fundamentals and sustained returns to shareholders
Ratings: Drivers and performance
Research: Drivers and performance
Advisory: Drivers and performance
Key risks and challenges
Summary

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Long-term trends augur well for CRISIL businesses
India Global

Remains a fast growing economy, with Global economy in a better shape, yet
improving macro-economic fundamentals challenged by divergent monetary policies
Macro trends
Credit growth and investment cycle expected Brexit and other global events, while adding to
to pick up challenges, also create opportunities for growth

2017 CRISIL Ltd. All rights reserved.


New Regulatory framework supports development Changing global regulatory framework create a
regulations of markets and institutions: insolvency and positive outlook for risk services, analytics and
and paradigms bankruptcy code, power sector reforms IP-oriented offerings
in risk
Opportunities arising from Basel III, Compliance analytics becoming centre-stage
management
regulations, and IFRS / IndAS

Credit and corporate bond market poised for Global banks are restructuring their operating
Financial growth, driven by regulatory changes models, given margin pressures
services
opportunities Banking revenues expected to double Emerging need for specialised data and
between 2015 and 2020, led by SME and differentiated research amid high fund flows
retail and diminishing yields

Fintechs transforming business models Technology is enabling use of analytics in risk


Technology as management
an enabler and Start ups offer opportunities to partner on
a disruptor outside innovation AI and machine learning bringing in efficiencies
in operating models

12
Agenda

CRISIL is a global, agile and innovative analytics company


Growth driven by opportunities in India and overseas

2017 CRISIL Ltd. All rights reserved.


Strong fundamentals and sustained returns to shareholders
Ratings: Drivers and performance
Research: Drivers and performance
Advisory: Drivers and performance
Key risks and challenges
Summary

13
Strong and sustained financial performance
Segment operating revenues
crore
+12%
1,547
1,253 1,380
1,111 76
978 63 66
55 56 1,004
645 745 880
526
396 410 445 434 468

2017 CRISIL Ltd. All rights reserved.


Dec-12 Dec-13 Dec-14 Dec-15 Dec-16
Ratings Research Advisory

Profit before tax


crore
+11% 476
376 406
359
314

Dec-12 Dec-13 Dec-14 Dec-15 Dec-16


Note: Numbers rounded off

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Increasing revenue per employee

Revenue per employee*

3,856
3,629
3,424 3,454
3,329

2017 CRISIL Ltd. All rights reserved.


40
38
36
32
29

Dec-12 Dec-13 Dec-14 Dec-15 Dec-16

Revenue per employee ( lakh) Average number of employees during the year

*Based on segment revenue

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Growth across business segments in 2016

Segment Revenues
crore +14%
+18%
1,004
-2% +8% 880
745
445 434 468 +4% +15%

2017 CRISIL Ltd. All rights reserved.


63 66 76

Ratings Research Advisory


2014 2015 2016

Segment Profit
crore
+21%
+26%
331
-11% +1% 274
217
166 147 148
-65% -39%
7 2 1
Ratings Research Advisory

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Improved earnings per share in 2016

EBITDA Diluted EPS


crore

+15%
462 +15%

2017 CRISIL Ltd. All rights reserved.


+3% 45.3
+6%
388 400 39.5
37.4

31% 30%
29%

2014 2015 2016 2014 2015 2016

EBITDA EBITDA Margins

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Consistent track record of delivering shareholder returns

Return to shareholders
crore
69% 71%
63%
59%
53%
45

2017 CRISIL Ltd. All rights reserved.


37 40
36
31

+15%
299

102 232

157 170
131
197

Dec-12 Dec-13 Dec-14 Dec-15 Dec-16

Dividends (incl. distribution tax) Dividend payout


Buyback EPS
Note: Numbers rounded off

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Agenda

CRISIL is a global, agile and innovative analytics company


Growth driven by opportunities in India and overseas

2017 CRISIL Ltd. All rights reserved.


Strong fundamentals and sustained returns to shareholders
Ratings: Drivers and performance
Research: Drivers and performance
Advisory: Drivers and performance
Key risks and challenges
Summary

19
Broad and deep analytic coverage

2017 CRISIL Ltd. All rights reserved.


Financial
Corporate Securitization Bank Loan
Institution SME
Ratings Ratings Ratings
Ratings
~2 trillion rated ~23,000 ratings 100,000+ ratings
~ 7000 trillion rated debt quantum till date
quantum till date announced announced

Industrials Banks ABS/ MBS Corporates SME/NSIC


Rating
Utilities NBFCs CDO
MFI Grading
Public HFCs CMBS CRISIL
finance Verified
MFIs Annuity and
Future-flow Real Estate
Others
Securitization Grading

Rated since 1997 to December 2016


Source: CRISIL Ratings
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The domestic bond market provided a fifth of
outstanding funding to Indias corporate sector

61.0 71.3 81.4 92.0 101.6


100%
18.7% 19.6% 19.3% 21.1% 22.4%
80%

2017 CRISIL Ltd. All rights reserved.


9.4% 10.7% 11.1% 12.1% 12.1%

60%

40%
71.8% 69.7% 69.5% 66.8% 65.5%

20%

0%
Mar-12 Mar-13 Mar-14 Mar-15 Mar-16
Bank Credit External commercial borrowings Corporate bonds and commercial papers

Represents total outstanding stock in Rs lakh crore

Source: RBI; SEBI; Ministry of Finance

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Bank credit growth has been a challenge

Trend in credit growth


20%
18%
16%
14%
12%

2017 CRISIL Ltd. All rights reserved.


10%
8%
6%
4%
2%
0%

Credit growth Wholesale Growth Retail Growth

Source: RBI, CRISIL Research

Credit growth has been in single digits in the past two years, dipping in November and December
2016 after demonetisation
In this period, retail credit growth has been buoyant supported by consumption sectors, while
wholesale credit remained subdued due to low investment demand

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and debt-weighted credit ratio is yet to fully recover

Semi-annual trends in the credit ratio and the debt-weighted* credit ratio
2.50
2.13

2.00 1.75
1.64

2017 CRISIL Ltd. All rights reserved.


1.50
(times)

1.18
0.91 0.87 0.76
1.00
0.66 0.72 0.76 0.72
0.62 0.59
0.50 0.29 0.61 0.27
0.24 0.20
0.11 0.11
0.00
H2-12 H1-13 H2-13 H1-14 H2-14 H1-15 H2-15 H1-16 H2-16 9MFY17
Credit ratio Debt weighted credit ratio
Source: CRISIL
*Credit ratio is the ratio of upgrades to downgrades recorded during a period.
Debt-weighted credit ratio is the ratio of total debt on the balance sheets of firms upgraded versus firms downgraded, excludes financial sector players.

CRISIL expects credit ratio to remain above 1 in the near term primarily because of strong domestic
consumption
However, debt-weighted credit ratio is expected to remain under stress

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however, healthy growth in both bond issuances and
number of issuers

6.0 500
4.92
450
5.0 4.51
400
4.33

2017 CRISIL Ltd. All rights reserved.


350
4.0
3.52
Rs. lakh crore

300
2.71
3.0 250

200
2.0
150

100
1.0
50

0.0 0
FY13 FY14 FY15 FY16 9MFY17
FIN CGS No. of Issuers (RHS)

Source: Prime Database, * CRISIL estimates

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Regulations to provide fillip to the development
of the Indian corporate bond market
Encourage large borrowers to access capital markets for their
RBI took the lead in 2016 incremental funding requirements
to take pressure off the
banking system Encourage banks to credit enhance bonds to enable funding of the
infrastructure assets

2017 CRISIL Ltd. All rights reserved.


SEBIs enhanced standards for credit rating agencies (CRAs) aims to
Other regulators and increase disclosures and transparency
ministry continue to
support bond market The Ministry of Finance encouraged CRAs to introduce new expected
development loss (EL) ratings to enable infrastructure projects to borrow from the bond
markets

Proposed measures to accept corporate bonds under the liquidity


adjustment facility (LAF) window expected to improve liquidity in the bond
market (RBI)
Further actions going Proposed revision in commercial paper guidelines can widen the working
forward capital and short-term funding market for corporates and FIs beyond
banks (RBI)
Implementation of insolvency and bankruptcy code will contribute to the
development of the Indian corporate bond market

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Our performance has been driven by innovation and
analytical excellence
Ratings: 2016 highlights

CRISIL rated India's first hybrid issuance in the insurance sector


Drove Assigned the first rating on an infrastructure investment trust
innovation

2017 CRISIL Ltd. All rights reserved.


through new Launched and assigned Indias first rating on the new Infra EL scale
products
Developed rating criteria for hybrid instruments issued by insurers for the first
time in India

Focussed approach to portfolio surveillance


Look back process
Focused on
analytical Highest rating stability, lowest default rates and lowest intensity of rating actions
excellence across CRAs

Strong focus on automation supports consistency, quality and efficiency of


analytical process

26
Agenda

CRISIL is a global, agile and innovative analytics company


Growth driven by opportunities in India and overseas

2017 CRISIL Ltd. All rights reserved.


Strong fundamentals and sustained returns to shareholders
Ratings: Drivers and performance
Research: Drivers and performance
Advisory: Drivers and performance
Key risks and challenges
Summary

27
Integrated research, risk and analytics services

India Global
Largest independent research house in Equity and Fixed income research support
India covering economy, industry, capital
Offerings

Credit risk support


markets
Data analytics
Fixed income valuations, debt/hybrid

2017 CRISIL Ltd. All rights reserved.


indices and mutual fund research Risk & analytics services Derivatives and
Modelling
Executive Training
Competitor, Client and Country Analytics

Retail &
commercial Investment banks Asset managers NBFCs Insurers Corporates
banks
Clients

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Research and analytics remains integral to the strategies
of clients, and their needs are evolving rapidly

New opportunities arising due to need for


A differentiated investment research in the global
markets

2017 CRISIL Ltd. All rights reserved.


Increasing requirements due to regulatory changes
B
and evolving risk paradigm

C Strong demand in benchmarking analytics

Growing customer preference in India for integrated


D
views and actionable insights

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A New opportunities arising because of the need for
differentiated investment research in the global markets
Consistent decline in Global IBs revenue Growth of the Global High Yield Market
351
277 269 265 258
218
152 129 119 110

2017 CRISIL Ltd. All rights reserved.


68 64 61 65
56

65 69 76 85 83

2009 2012 2013 2014 2015

FICC Equities IBD

Global ETF assets growth Assets in Smart Beta ETFs


$Billion $Billion

4,000 500
3,000 400
300
2,000
200
1,000 100
0 0
2012 2013 2014 2015 2016 2012 2013 2014 2015 2016
Global ETF Assets Assets in Smart Beta ETFs

30 Sources: Coalition, Bloomberg, Industry sources, CRISIL GR&A Analysis


B Increasing requirements due to regulatory changes and
evolving risk paradigms
Key regulations Description Opportunities

Enhancing and validating


To assess whether banks have
Enterprise risk CCAR, quantitative risk models (credit
sufficient capital to continue risk, market risk, etc)
DFAST, EBA stress
operations through times of economic
testing
and financial stress Model documentation and

2017 CRISIL Ltd. All rights reserved.


regulatory submissions

To assess the capital requirements,


leverage and liquidity metrics of banks Enhancing market risk
Global regulatory Basel Committee on Banking quantitative models
prescription Basel III, Supervision (BCBS) standards on Building better risk data
FRTB, BCBS 239 revised market risk framework (FRTB) management and reporting
and effective risk data reporting infrastructure
(BCBS 239)

Increased buy-side research


Customer protection
To strengthen investor protection and opportunities
MiFID II, FINRA
regulations
increase transparency Data analytics to drive investment
decision-making

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C Strong demand in benchmarking analytics

Corporate & Equity FICC Investment


Securities Trade Cash
investment sales & sales & banking
services finance management
banking trading trading division

Understanding competitor performance


Competitor Benchmark performance by sizing leads / gaps

2017 CRISIL Ltd. All rights reserved.


analytics Optimise allocation of resources
Support business strategy and planning

Identifying client opportunities


Client Evaluate client wallet opportunities
analytics Identify cross selling leads
Support client strategy and account planning

Sizing market opportunities


Country Assess market positioning
analytics Define regional opportunities
Support resource allocation and entry/exit strategy

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D Growing customer preference in India for integrated views
and actionable insights
CRISILs access to proprietary and public gives it an edge in to provide deep and
data across economy, industry, company developing analytics, actionable insights through
and capital markets which can be leveraged a portfolio of offerings

Economy Opinions across 70

2017 CRISIL Ltd. All rights reserved.


sectors

Industry Customised
research offerings

Company Benchmarking
tools

Capital
markets $
Valuation services

Source: McKinsey & Co analysis

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Scaled up analytics/IP offerings across client segments

Research: 2016 highlights

New offerings in the area of stress testing and model validation


Developed new
analytics and Opened new opportunities for client additions in buy-side and credit risk
research

2017 CRISIL Ltd. All rights reserved.


offerings Regulatory change management services, financial crime and compliance
analytics

Leveraged
technology to Added niche solutions to our existing risk-based offerings
offer wider set of
integrated Leveraged technology to improve time to market of our offerings
solutions

New analytics in transaction banking


Expanded IP
based products Coalition Analytics Platform
and offerings
Seven new fixed-income indices in India

34
Agenda

CRISIL is a global, agile and innovative analytics company


Growth driven by opportunities in India and overseas

2017 CRISIL Ltd. All rights reserved.


Strong fundamentals and sustained returns to shareholders
Ratings: Drivers and performance
Research: Drivers and performance
Advisory: Drivers and performance
Key risks and challenges
Summary

35
Our solutions and services enable risk management
and policy making
Risk Solutions Infrastructure Advisory
Provides integrated risk management Provides advisory services across the
solutions and services infrastructure development cycle

Credit lifecycle management

2017 CRISIL Ltd. All rights reserved.


Internal ratings, loan origination and credit Policy, reforms and regulatory advice
monitoring systems
Strategy/Market and project advisory
Model development and validation
Bid advisory
Risk Management
Capacity building and institutional
Risk governance framework development strengthening
Capital computation for Basel II and Program management and implementation
operational risk solutions support
Reporting and analytics

Clients include banks, financial Institutions, governments and multilateral agencies

36
Business environment continues to be driven by policy,
regulatory and technological changes

Risk Solutions Infrastructure Advisory

Markets
Asset quality decline with rising non- Increased government spending on
performing asset levels infrastructure in India
Leverage big data analytics for Ambitious and visionary programs by the

2017 CRISIL Ltd. All rights reserved.


decisioning Indian government
Focus on standardising and Infrastructure development in emerging
automating processes markets, Africa and south-east Asia
Regulators
Changing regulations with Structural change expected in the way
introduction of IFRS9, IndAS and infrastructure development is funded
BASEL III Focus shifting from policy formulation to
sustainable projects, their completion and
monitoring

Customers
Emphasis on financial inclusion / Co-operative federalism -> opportunities at
deeper market penetration and cross- the state and city levels
sell
Emergence of payment and small
banks

37
Strengthened presence across segments through
expanded suite of offerings
Advisory: 2016 Highlights

Risk Solutions Infrastructure Advisory

Deeper client engagements on Deep engagement and leading


Leveraging deep

2017 CRISIL Ltd. All rights reserved.


model development and validation advisor on smart cities
domain and
expertise Renewed focus on credit and risk Policy and strategic advisory on
modelling in India flagship government programs

Implemented solutions across the Increased penetration at the state


Expanding across credit life-cycle government level
the value chain Increased coverage in the NBFC Foray into large multi-year
segment program management mandates

Expanded international coverage


High-profile power sector event on
Expand outreach through high profile events in
Recharging Discoms
and thought Africa and Middle East
Several articles, webinars under
leadership Successfully hosted several
CRISIL Infra Intelligence banner
webinars

38
Agenda

CRISIL is a global, agile and innovative analytics company


Growth driven by opportunities in India and overseas

2017 CRISIL Ltd. All rights reserved.


Strong fundamentals and sustained returns to shareholders
Ratings: Drivers and performance
Research: Drivers and performance
Advisory: Drivers and performance
Key risks and challenges
Summary

39
Key risks and challenges

Uneven global economic growth

Uncertain regulatory environment

2017 CRISIL Ltd. All rights reserved.


Adverse currency movements

Reputation risk

Intense price competition

40
Agenda

CRISIL is a global, agile and innovative analytics company


Growth driven by opportunities in India and overseas

2017 CRISIL Ltd. All rights reserved.


Strong fundamentals and sustained returns to shareholders
Ratings: Drivers and performance
Research: Drivers and performance
Advisory: Drivers and performance
Key risks and challenges
Summary

41
Summary

CRISILs core analytics, culture of agility and innovation, and global


presence underpin its mission of making markets function better

We are a leading voice in the market and known for our strong thought

2017 CRISIL Ltd. All rights reserved.


leadership

We have maintained a consistent track record of sustained financial


performance and shareholder return

We have delivered a solid performance in 2016 despite a challenging


environment

CRISIL is well positioned to benefit from long term trends in India and
globally

42
Disclaimer / Safe Harbor
This presentation has been prepared solely for use at the investor/analyst presentation. By attending the meeting where
this presentation is made, or by reading the presentation slides, you agree to be bound by the following limitations: (a)
CRISIL Ltd. (CRISIL or Company) cannot give assurance to the correctness of forward looking statements. These
forward-looking information and statements can generally be identified by the fact that they do not relate only to
historical or current facts. Forward-looking statements sometimes use terminology such as targets, believes,
expects, aims, assumes, intends, plans, seeks, will, may, anticipates, would, could, continues,

2017 CRISIL Ltd. All rights reserved.


estimate, milestone or other words of similar meaning and similar expressions or the negatives thereof; (b) By their
nature, forward-looking information and statements involve known and unknown risks, uncertainties and other important
factors that could cause the actual results, performance or achievements of the Company to differ materially from any
future results, performance or achievements that may be expressed or implied by the forward-looking information and
statements in this presentation. Should one or more of these risks or uncertainties materialize, or should any underlying
assumptions prove to be incorrect, the Company's actual financial condition or results of operations could differ
materially from that or those described herein as anticipated, believed, estimated or expected; c) Given the
aforementioned uncertainties, prospective or present investors are cautioned not to place undue reliance on any of
these forward-looking statements; d) No part of this presentation, nor the fact of its distribution, should form the basis of,
or be relied on in connection with, any contract or commitment or investments decision whatsoever. Investor/prospective
advisors must be sought on specific situation from well-informed legal, investment, tax, financial, and management
professionals; e) This presentation and its contents are confidential and must not be distributed, published or
reproduced. This presentation does not constitute a recommendation regarding the securities of the Company.`

43
44
Thank you

2017 CRISIL Ltd. All rights reserved.

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