Towards a World Class Company

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 AGUS TATO
DRS. DIP. TEFL, DIP. TM, ELT. CCP. MM
Alumni KPKU Examiner Training from NIST, Dept of Commerce, USA
Advisor for KPKU, Baldrige, Business Excellence , Strategic Planning,
Executive Coach

International Examiner for Global Performance Excellence Award (Based on KPKU) Asia Pacific
Quality Organization, since 2003 up to now
Anggota Dewan Pengawas Indonesian Quality Award Foundation
Provide Advisory to Ministry of BUMN in developing Performance Excellence Criteria and KPI
Senior Examiners of KPKU in many BUMNs and its subsidiaries
Lecturer of Strategic Management, at Master Management Program for Executive, Faculty of
Economics and Business, UNPAD, Bandung
KPKU

A systems
approach to
improving your
organization

3
A FOCUS ON IMPROVEMENT
Are your processes consistently effective?
Do your approaches address your organizations needs?
How good are your results?
Is your organization learning, innovating, and improving?

4
A SYSTEMS PERSPECTIVE
Managing all the parts of your organization as a
unified whole
Ensuring that plans, processes, measures, and
actions are consistent
Ensuring that the individual parts work together
beneficially

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Performance Excellence Is the Goal
Ever-improving value to customers and
stakeholders, which contributes to
sustainability
Improved overall effectiveness and capability
Organizational learning
Personal learning

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 Kerangka Kerja Penerapan KPKU BUMN
Sebagai Alat Pembinaan BUMN
Kriteria Penilaian Kinerja Unggul (KPKU) BUMN Sebagai Panduan untuk Membangun, Menata dan
Memberdayakan Kesisteman dan Sumber Daya BUMN Untuk Mencapai Kinerja Unggul

Daya Saing Meningkat

Visi, Misi, Sasaran Strategis, Pertumbuhan Laba Usaha Meningkat
Budaya, Kompetensi Inti Nilai Tambah Pendapatan Usaha
Strategi, dan Program Kerja Meningkat
PI & KPI
Kepuasan Pelanggan
Rewards Meningkat
and con- Budaya Kesejahteraan Masyarakat
sequences Kinerja Targets &
Meningkat
performance
Tinggi contracts Kepuasan Stakeholders
Performance
Review, Evaluation
lainnya meningkat
& Improvement Executing,
Monitoring &
Tracking

KPKU BUMN sebagai Alat Evaluasi Kinerja Menyeluruh BUMN dalam

kerangkan pencapaian Kinerja Unggul
KONSEP DASAR
KINERJA UNGGUL

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 7.5-1: Revenue
Improvement
100
Best
95 World Class Competitor

Industry
90 Average
Billion USD

85 Target
Your
Company
80

75

70
2009 2010 2011 2012 2013 2014 2015

PREPARED BY AGUS TATO 9

 KINERJA UNGGUL

metode/sistem terpadu manajemen

kinerja perusahaan yang meng hasilkan:

Penyampaian nilai yang semakin sempurna kepada pelanggan dan pemangku kepentingan,
Memberikan kontribusi pada kesinambungan perusahaan;
Peningkatan efektifitas dan kemampuan perusahaan secara keseluruhan;
Terjadinya pembelajaran organisasi dan individu secara efektif
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Core Values and Concepts

Customer-focused
excellence
Valuing people
Systems Ethics and
Organizational learning
perspective transparency
and agility
Visionary Delivering value
Focus on success
leadership and results
Managing for
innovation
Management by fact
Societal responsibility
EXCELLENCE PERFORMANCE
BY DESIGN

PROCESS RESULTS
EVALUATING PROCESSES
Approach:
How do you accomplish your organizations work? How
systematic are your key processes?
Deployment:
How consistently are your key processes used?
Learning:
Have you evaluated and improved your key processes? Have
improvements been shared?
Integration:
How do your processes address organizational needs?
EVALUATING RESULTS
Levels:
What is your current performance?
Trends:
Are the results improving, staying the same, or getting
worse?
Comparisons:
How does your performance compare with others?
Integration:
Are you tracking important results? Are you using the
results in Oragnisational decision making?
 Kerangka Kerja KPKU

Synthesis Alignment - Integration 15