SHRISHT GUPTA

Contact : +91 9654877205

E-mail : shrisht.gupta1987@gmail.com
shrisht.g@hcl.com

WORKING EXPERIENCE:- 6+ Years

HCL Technologies Limited

1) Project name - DB PM ECMP

Content Management - Enterprise Document Management Services for Deutsche

Bank.
Providing L2 level support for bank applications.

Technical Environment

Documentum
SQL/DQL
Unix
Service Now

THE KEY RESPONSIBILITIES ARE:-

User Management - Access creation/modification/deletion

Troubleshooting issues faced by users/bank employees.
Enabling and maintenance of application services
Taking part in patching activities.
Working on to resolve the tickets (incidents + SR) raised by users.
Creating and implenting GCM (Global change).
Providing 2nd level support for the application team.
Creating and updating KEDBs on day to day basis to achieve quality in work.
Attending weekly call with customers/stakeholders and users.
Coordinating with different support groups and teams such as
Oracle/Unix/GSD/Development team and various approval groups.
Preparing and Running huddle on daily basis.
Application health check, Restart of services on production environment.
Following RCA and SLA management.

2) Project name - AppOps

HCL Internal Project givng Level 1 support for HCL applications designed for
employees.
Support for all the applications present in MYHCL.com home page.

Technical Environment

SQL
BMC Remedy

THE KEY RESPONSIBILITIES ARE:-

Corely working for Application issues coming for Project managers and PMO teams
like Billing Apps and Assignations Apps.
Following RCA and SLA management.
Working 24 by 7 shift environment in multiple Shifts.
Attending client meetings via webex or OCS.
Creating and updating KEDBs on day to day basis to achieve quality in work.
Preparing standard operational/technical document.
Attending weekly call with customer
Preparing reports for some critical issues & send it to related application owner.
Health Check.

2.Computer Sciences Corporation (CSC)

(From Apr 2011 till May 2012)
Worked in CSC As a CSR (Client Service Representative) in Operations from Apr-2011 till
May 2012.

THE KEY RESPONSIBILITIES ARE:-

Works for Client (US based) and have the below:

Working on ANNUITY INSURANCE PROCESS OF US.

Working on Requests comes regariding disbursement of policies.
Maintains the SLA of Request raised.
Providing realtime disbursement assistance to customers/users within the defined SLA
time frame.
Handling all the escalations and customer queries over mail/ calls.
Provide call logging, problem resolution, tracking and escalation for all issues using the
call tracking system
Participate in documentation or revisions of training manuals

EDUCATIONAL QUALIFICATION:-

MCA from Shridhar University Year 2013

 Graduation in B.com from Delhi University
Senior Secondary CBSE
Higher Secondary CBSE

PROFFESIONAL QUALIFICATION:-

1. One & half year Diploma in computer hardware and network technology {A-set training
& research institute pvt .ltd , Karolbagh New Delh i 110053.
Monthly training classes for SQL Databse, Wintel servers and Unix Putty provided by
company.
ITIL ver-3.0 certifed.

IMPORTANT ACHIEVEMENT:-

1. Got a best performer throughout the year certificate in Town hall Function organized by
CSC India PVT Ltd which is the biggest achievement for me ever. Other than got so many
prizes for my team lead and Managers on timely basis due to my performance and
production.
2. Getting awards from Project as best performer.
3. Recently got cretificate as Trainer for NCFM from HCL Technologies
4. Got a Certificate For Distinctive Performance In 4th National Science Olympiad
Competition 2002.

PERSONAL DETAILS:-

Fathers Name : Mr. VINOD KUMAR GUPTA

Date of Birth : 31ST July 1987

Marital Status : Single

Religion : Hindu

Languages Know : Hindi & English

Permanent Address : WA-137 GANESH NAGAR SHAKARPUR

DELHI-110092

DECLARATION:-

I hereby declare that the above information furnished by me is correct and

factual to the best of my knowledge.

Date :
Place: (SHRISHT GUPTA)