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Previously known as British Honduras, Belize became the most recent Latin
American country to be granted independence in 1981, when it became a UK
Commonwealth country. Although English is the official language, Spanish is
commonly spoken. With a British colonial heritage, Belize maintains ties to Latin
America, the USA and the Caribbean.
Located in Central America, Belize is bordered to the north by Mexico, to the south
and west by Guatemala and to the east by the Caribbean Sea. Belize has a diverse
culture that retains remnants of the Mayan, Spanish, and British influences. In
addition, there are African and Garifuna cultural influences. It has the lowest
population density in Central America.
The traditions and customs are derived from more than eight diverse cultures. For
generations, the people of Belize have demonstrated a cultural commitment to
preserve the countrys unique charms.
Culture Overview
Cultural Essentials
Business relationships are between people rather than the company they
represent. Changing a key contact may require the relationship-building
process to start over.
Indirect Communication
Like most other cultures where personal relationships are important,
Belizeans communicate indirectly and subtly so that their words are
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Belizeans rely on facial expression, tone of voice and posture to tell them
what someone feels. They often trust non-verbal messages more than the
spoken word. They are extremely conscious of the need to maintain
personal dignity in social interactions.
Family
The family is the foundation of society, the source of someones most
important relationships and takes precedence over other relationships. The
extended family is as important as the nuclear family; both offer a sense of
stability to members. Families provide emotional support and offer
assistance in times of need. Belizeans considers it their duty and
responsibility to help family member find a job. Most young people live at
home until they marry. Elderly parents often live with their married children.
Most Belizean families are extremely traditional. The father is the head of
the family, the authority figure and the decision maker. Mothers are greatly
revered, but their role is secondary. She cares for the children, the house,
and may work outside of the home; yet, she will seldom publicly disagree
with her husband.
View of Time
Belizeans have an interesting approach to time. Like most Latin
Americans, they can seem carefree and not held captive by the clock. At
the same time, the country is has been undergoing a transformation as far
as time since the financial market became such a large part of the local
economy.
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Religion
The Mayan and Garifuna practice their own mixture of shamanism and
Christianity.
Belizeans tend to be religious and most people claim affiliation with one.
Christian churches of various denominations work with the government to
run the state schools. Church groups are actively involved in the
communities, helping and providing support as needed.
The impact of religion is seen in the respect for hierarchy, the respect paid
towards women, and the public holidays surrounding Easter.
Role of Women
Belize has made some progress towards promoting gender equality and
women's empowerment. However, this remains a challenge in the political
arena. The government has made strides to improve female political
participation by offering several leadership training initiatives for women in
rural and urban areas.
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Belizeans make quick judgments about people and trust their intuitions.
Presenting yourself as sincere, confident and professional gives a good
impression and reinforces your position as a professional.
Smiles and direct eye contact initiated by a woman towards a man do not
indicate the same thing across cultures. When a Belizean woman stares at
a man and smiles, it indicates interest, whereas the same behavior in other
cultures is good manners. Many Belizean businessmen are familiar with
global business behavior and understand the subtle difference. However, it
is a good idea to moderate your behavior until you assess the expectations
of your Belizean colleagues and they have gotten to know you as a person.
Establishing Credibility
If you are doing business with a company for the first time, try to find a
high-ranking person who knows the people with whom you will be working
to handle the introduction. This person need not be from your company. It
is more important that the introducer be personally known to your Belizean
business associate.
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Titles are important. They tell others how to behave towards you and
where to place you relative to themselves -- and relative to the hierarchy.
Without a title of manager or above, Belizeans may assume you do not
have a position of authority. If you are a business traveler, you may wish to
invent a "business card title" to facilitate smoother working relationships.
If you are the leader of a team, your name should appear on the top of the
team list. This automatically gives you credibility, since it demonstrates
your position in the hierarchy. Before the presentation, arrange with your
team which questions should be deferred to you as the expert.
Foreign businesswomen may find that their Belizean male colleagues are
more comfortable going to a male for authorization and feedback, even if
the decision is the woman's responsibility. Handle such situations by
developing relationships.
View of Foreigners
For the most part, Belizeans are welcoming to foreigners. They often use
what would be considered derogatory terms to refer to foreigners such as
"gringos" for Caucasians, "China man" for Chinese and "black man" for
anyone of African descent. These terms are not meant in an offensive way;
they are simply using an accepted nickname or shorthand way of speaking.
Belizeans tend to think that foreigners who move to Belize are wealthy,
which means that the foreigner can afford to be charged a higher price
than a local.
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Please keep in mind that not all people from any given culture act the
same, but in order to describe cultural traits, we had to make
generalizations, which may not apply in some cases. Perhaps the most
important tip we can provide is that when interacting across cultures, you
need to approach every situation with an understanding of the basic tenets
of a given culture and yet remain alert to the specific cultural signals you
receive in each situation and adjust your behavior and expectations
accordingly.
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Belize is group-oriented culture. The following will help you when you
interact with Belizeans:
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Belize is an indirect communication culture. The following tips will give you
clues about how you might handle communication with Belizeans:
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The degree to which people feel that they can control time
The relative importance of relationships vs. schedules
Attitudes towards timekeeping and punctuality
Comfort level with short range vs. longer term planning
The feasibility / appropriateness of assigning set times for social
functions or business meetings to start and finish
Belize is a Fluid Time culture. The following tips will give you clues about
how you may best interact with Belizeans:
The degree to which people feel they control their environment and
destiny-or the degree to which they feel their environment and
destiny control them
Openness to change and innovation
The preference for rules and structure
Willingness to take risks
The degree to which organizational practices encourage and reward
initiative and risk taking, and allow failure
People in these societies are typically quite risk averse and the
society is not readily forgiving of failure.
People in this society look for strong, directive leadership.
Management is often paternalistic and care-taking towards
employees.
Don't expect changes to be readily embraced and be prepared for
considerable resistance even after youve been able to demonstrate
the value of a proposed change.
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Country Overview
The People
Nationality:
Noun: Belizean(s)
Adjective: Belizean
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Population:
340,844 (July 2014 est.)
Ethnic groups:
Mestizo 48.7%, Creole 24.9%, Maya 10.6%, Garifuna 6.1%, other 9.7%
(2000 census)
Religions:
Roman Catholic 39.3%, Pentacostal 8.3%, Seventh Day Adventist 5.3%,
Anglican 4.5%, Mennonite 3.7%, Baptist 3.5%, Methodist 2.8%, Nazarene
2.8%, Jehovah's Witnesses 1.6%, other 9.9% (includes Baha'i Faith,
Buddhism, Hinduism, Islam, and Mormon), other (unknown) 3.1%, none
15.2% (2010 census)
Languages:
Spanish (official) 60%, Amerindian languages 40%
Belize has a diverse geography ranging from its barrier reef, which is the
second largest in the world, its cayes (more than 200 small islands) in the
Caribbean along the coastline to the Maya Mountains, which are covered
by tropical forests and the only pine forest in Central America. The north
and central parts of the country are comprised of open plains and
savannas.
Belmopan
Called the Garden City, Belmopan is the capital of Belize. It was built with
British aid after Hurricane Hattie demolished nearly 75% of the homes and
business in Belize City in 1961. The government wanted a new capital city
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that was inland and safe from tropical storms. Some foreign governments
were hesitant to move their embassies in 1970, when the first phase of
construction was completed.
It is one of the safest cities in Belize with well-laid out streets and avenues
and paved roads. It is laid out around a Ring Road that encircles most of
the city. It has good road signage, pedestrian ramps, wide open green
spaces, and a building code requiring all buildings be made of concrete to
reduce.
Market days are Tuesdays and Fridays, with farmers and artisans selling a
variety of fresh produce, marine products, new and used furniture and
appliances, clothing, pets as well as retail and wholesale groceries.
Belize City was once the capital of Belize and is the largest city in the
country. It offers a look at an old city that remains the main population
center and commercial hub of the country. The city has the principal port
and is the country's financial and industrial hub. Several cruise ships
anchor outside the port.
Most commercial activity takes place in the downtown area, near the Swing
Bridge, which joins North Front Street in the north to Albert and Queen
Streets on the south. The city is so run-down that the government has
launched a program to clean up the areas tourists are most likely to see.
Street hawkers selling anything from handmade jewelry, wood carvings
and tourist knickknacks are very active.
Police are visible during the day and when cruise ships are in port.
Government
Country name:
Government type:
Parliamentary democracy and a Commonwealth realm
Capital:
Belmopan
Independence:
21 September 1981 (from the UK)
Legal system:
English common law
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Economy
Currency:
Belizean dollar (BZD)
Economy - overview:
Tourism is the number one foreign exchange earner in this small economy,
followed by exports of marine products, citrus, cane sugar, bananas, and
garments. The government's expansionary monetary and fiscal policies,
initiated in September 1998, led to GDP growth averaging nearly 4% in
1999-2007. Oil discoveries in 2006 bolstered this growth. Exploration
efforts have continued and production has increased a small amount.
Industries:
Garment production, food processing, tourism, construction, oil
Exports - partners:
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Location:
Central America, bordering the Caribbean Sea, between Guatemala and
Mexico
Area:
Total: 22,966 sq km
Land: 22,806 sq km
Water: 160 sq km
Land Boundaries:
Total: 542 km
Border Countries: Guatemala 266 km, Mexico 276 km
Coastline:
386 km
Climate:
Tropical; very hot and humid; rainy season (May to November); dry season
(February to May)
Terrain:
Flat, swampy coastal plain; low mountains in south
Elevation extremes:
Lowest Point: Caribbean Sea 0 m
Highest Point: Doyle's Delight 1,160 m
Natural hazards:
Frequent, devastating hurricanes (June to November) and coastal flooding
(especially in south)
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Geography - note:
Only country in Central America without a coastline on the North Pacific
Ocean
History Overview
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A History of Belize
http://www.belizenet.com/
A complete history of Belize taken from a book on the same subject.
Social Etiquette
Meeting People
Belizeans tend to be warm, friendly and gentle. It is expected that you will
greet Belizeans with a warm "good morning" or "hello", which will quickly
be returned in kind. Greeting should include small talk and the exchange of
mutual pleasantries about neutral topics.
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Belizean men greet each other by shaking hands. If they know the other
person well, they may use the more traditional hug and back slapping.
Women shake hands with other women, often with a light pat on the
person's right forearm. Close friends generally hug and kiss on the right
cheek.
Men and women generally greet each other by shaking hands. If there is
an existing personal relationship, they may offer a light hug, a brief
touching of cheeks or even a light kiss on the cheek.
Maintain eye contact and include the appropriate salutation for the time of
day ("buenos dias", "buenas noches", or "buenas tardes", for good
morning, good afternoon and good evening respectively) when greeting
someone.
At a social event with 10 or fewer guests, your host will most likely
introduce you to each guest. It is considered a sign of good breeding to
shake hands with each person. When you are ready to leave, say goodbye
and shake hands with the remaining guests prior to leaving. At a larger
social event, you are expected to greet people individually as you speak
with them.
Gift Giving
In general, Belizeans exchange gifts with family and close friends for
birthdays, Christmas and important events in a persons life. It is best not to
give an expensive gift, since it might embarrass the recipient.
Here are some general gift giving guidelines (but also check to be sure
they are permitted under company policy):
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Entertaining
It is a good idea to ask your hosts when most guests will arrive. At
one time, a 30-minute grace period was the norm, but many
Belizeans now expect punctuality.
Dress casually but well to show respect towards your hosts. This is
not the time to wear tattered clothing, even if it is the latest fashion.
Do not initiate business discussions.
You may telephone your hosts the following day to thank them for
their hospitality.
Table Manners
Table manners are relatively relaxed. The more formal the occasion, the
stricter the protocol. When in doubt, watch what others are doing and
emulate their behavior.
Wait for the host or hostess to tell you where to sit. There may be a
seating plan.
Do not sit until the host takes his seat.
Table manners are Continental -- hold the fork in the left hand and
the knife in the right while eating.
Meals are generally served family-style.
Pass dishes to the left.
Do not begin eating until everyone is seated and the hostess starts.
Keep your hands visible when eating. Keep your wrists resting on the
edge of the table.
If tortillas are served, you may tear them into pieces and use them to
scoop up food on your plate.
Taking a second helping compliments the hosts.
Meals are social occasions and can be quite lengthy.
The first person to get up from the table is expected to say "muchas
gracias" ("thank you") to the hosts.
Toasting Etiquette
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If you do not want anything more to drink, leave your glass half full.
Dining Out
Although Belizeans seldom tip, it is expected from foreigners. Most
restaurants do not have service charges, although it is a good idea to
check the bill. If there is a service charge, tip 5%, if there is no service
charge, a 10% is acceptable with 15% for exceptional service.
In general, the person who extends the invitation intends to pay. If you
want to host a meal, make your intentions known when you invite the
others. The concept of splitting the bill among the guests is becoming more
common with Gen Y Belizeans, although it is generally spelled out in
advance.
Tipping
The following tipping hints are guidelines. You can find more explicit
information on restaurant tipping in the Dining Out section above.
Restaurants: 10 - 15%
Porters: $1 per bag
Taxis: 10%
Approach to Time
Conversation Topics
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Since they are proud of their country and its culture, Belizeans are
impressed when foreigners take the time to learn about their history and
culture and ask interesting questions. Family, travel, sports (especially
soccer), and vacations are good topics of conversation.
For the most part, Belizeans do not engage in much touching behavior
when conversing. They tend to avoid confrontation, when possible. Eye
contact is not held through an entire conversation.
Other Situations
On the cayes, dress is fairly liberal for this conservative country. Bathing
suits, no shoes, and women with a thin cover-up over their bathing suit are
common sights. Dress on the mainland is more conservative, although it
remains casual. Both men and women can wear short sleeved shirts,
shorts and sandals. Longer clothing and covered shoes are commonly
worn as protection against insects.
Faux Pas
Communication
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Communication Essentials
For the most part, Belizeans strive for polite, tactful and respectful
communication and avoid confrontation. Therefore, they may answer "yes"
to a question, even if they did not understand what was asked, since
saying that they did not understand would bring shame to both parties. To
ensure that you received the appropriate response, it is best to ask open-
ended questions rather than ones that can be answered yes or no. If you
are uncertain that the response you received is correct, you may re-phrase
the question.
Key Words/Phrases
Although English is the official language, most residents speak either
Spanish or Creole. It is a good idea to research the specific language
background of the people with whom you will be working.
Yes Si Ahaahn
No No No
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Excuse me Perdn -
Dictionaries
Belize Creole Dictionary prepared by the National Kriol Council
http://www.sil.org
http://www.youtube.com
A short video series featuring essential Spanish words and phrases.
Using Translators
Take care in selecting a translator and develop an early understanding of
what you expect--specifically, the translation must be exact, rather than
what the translator thinks each party wants to hear.
To be on the safe side you may want to meet with the translator prior to
your appointments so that the person learns your accent and can be
exposed to any technical or non-familiar terms that may be used.
Developing a thorough relationship with your translator enables them to
argue your points with a level of confidence they might not otherwise have.
Have your translator explain to you the most elementary of basic
courtesies.
Non-Verbal Language
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Except for their greetings, Belizeans are not a touching culture. Public
displays of affection are rare and are considered.
People might hiss to get one's attention, but this is offensive to many
(especially women).
Letters/Email
Written communication should be in English and follow strict rules of
protocol. When addressing a letter, use the appropriate honorific, academic
or professional title and the persons surname.
It is polite to inquire about a persons health and family before getting down
to the business purpose of your communication. Think of the first and
closing paragraphs as the equivalent of small talk, using the remainder of
the letter for business.
Telephone
As you might expect in a relationship-driven culture, the telephone is not
the preferred medium of communication, especially before a relationship
has developed. Belizeans prefer to see a person when speaking so they
can assess their character using non-verbal clues.
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Presentations
Handouts
Presentation Slides/PowerPoint
Audience
Presenter
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Begin with a bit about yourself and your company. It is important that
you show yourself to be an expert.
Then give a big picture overview.
Start with the general concept and then work into the specific details.
A blend of both empirical evidence and emotional appeals are well
received.
Give a concise but well-structured presentation that incorporates the
conceptual framework of your proposal and addresses the local
context.
Include concrete data, show results, and communicate clearly when
you are making a point.
Technical aspects of the proposal may be discussed if the designated
technical expert is present.
Repeat important points by rephrasing them to ensure understanding.
Date/Time
Date
In Belize, dates are generally written in the month, day,and year format
with slashes between each number. If the day or month is less than 10,
leading zeroes may be omitted. Years are written in two or four digits.
Example: July 9, 2011 could be written 07/11/11 or 07/11/2011.
To ensure there is no confusion, you may want to spell out the name of the
month. This leaves no ambiguity as to what is the day and what is the
month.
Time
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Business Protocol
Handshakes are fairly loose and often held a bit longer than in many
other cultures.
Wait for a woman to extend her hand first.
Maintain eye contact during the greeting.
Address Belizeans by their honorific titles (Seor or Seora) or their
professional or academic title and their surname.
It is polite to engage in social chitchat when introduced to a Belizean.
Wait for your business colleague to suggest moving to a first-name
basis.
Business Cards
Business Attire
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Gifts
Here are some general gift giving guidelines (but also check to be sure
they comply with company policy):
Business Entertaining
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Business Hours
Business Meetings
Meeting Essentials
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Scheduling Meetings
It is often difficult to arrange meetings in the two weeks before and after
Christmas and the week before and after Easter.
Agendas
Conducting Meetings
Belizeans want to look good in the eyes of others; therefore, they judge a
person on what they say as well as the way they present themself. Avoid
confrontation. Belizeans do not like publicly admitting they are incorrect.
Calling attention to an error demonstrates a lack of breeding. Do not let
someone think that you do not trust them. Trust and personal relationships
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Management Styles
Relationships
Appearances matter to Belizeans. They will judge you on where you stay,
so choose a first class international hotel.
Management Essentials
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If you were to think about the most important cultural attributes that you will
see operating in business in Belize, they would be:
Hierarchy
Formal style
Interpersonal relationships
Indirect communication
Networking is crucial. This is a country where who you know is often more
important than what you know. Since the country is relatively small and the
business arena even smaller, any transgressions on your part will quickly
be known by others.
Risk Tolerance
Belize has a medium tolerance for change and risk, although Generation Y
and people in smaller companies may have a greater tolerance for risk.
In large companies, most employees avoid taking risks and rely on their
manager to provide guidelines and instructions. A manager's risk tolerance
may depend upon his connections, since a good network ensures that the
manager will not be viewed negatively for a decision that is not optimal. As
such, someone with good connections is more likely to take a risk where
someone without such connections, managers may end up with analysis
paralysis.
Belize has a changing view of time and punctuality and deadlines are more
important than they once were. Belizeans who are familiar with working in
multinational companies are generally more attuned to the important of
adherence to schedules and deadlines.
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Decision Making
Company Structure
Belizean business is hierarchical, which plays a pivotal role in the structure
and pace of decision making. Job functions, roles and responsibilities are
well-defined and respected. Even in meetings, subordinates demonstrate
deference and respect towards those who are senior to them in age or
positions.
Managing Employees
As with much of the business culture in Belize, age impacts how a
manager deals with subordinates. Older managers are often autocratic and
do not seek consensus before making decisions. Younger managers,
especially Gen Y managers, understand the value in going through the
process.
For the most part, older managers tell subordinates what they want done
and how to perform the task. Subordinates follow these instructions without
comment. Gen Y managers or those working in multi-national companies
may provide a broad outline of what they want accomplished and allow
professional employees to determine how best to achieve that goal.
To protect their honor and preserve their dignity, Belizeans may say that
they understand instructions even when they do not. Therefore, it is crucial
to confirm instructions carefully, perhaps by asking the person to
demonstrate.
Decision Making
For the most part decisions are reached at the top of the company.
Decisions are often based upon the personal preference of the decision
maker, which is why spending time to develop trust and personal
relationships is crucial.
Team Focus
The team leader is expected to inspire the team to achieve its goals and to
encourage member participation. The leader is expected to create an
environment where members believe that they can state their opinion
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without fear of being made to look foolish and thus negatively impact their
honor.
The leader must actively listen to opinions without imposing his/her beliefs.
S/he must then allow the members to discuss the various options and
come to a consensus as to which is the optimal approach in this situation.
Negotiations
Since Belizeans prefer to deal with those they trust, invest time developing
the relationship before conducting business.
Business is hierarchical and the person with the most authority makes
decisions. Since decisions are often based upon the personal preference
of the decision maker, spending time developing a strong personal
relationship with this person is crucial.
For the most part, Belizeans will say what they think you want to hear. That
means that affirmative responses should not be taken at face value.
Conversely, Belizeans may avoid giving a negative response and may
prefer to say "maybe" or "we'll see." It is best not to give absolute negative
responses, which may be interpreted as rudeness.
Emergency Numbers
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Safety Precautions
Before You Go
Take time to get all of your financial and personal records in order,
including preparing a will.
Talk with a trusted family member or friend about what types of
emergencies might arise in your absence, and what to do in those
events.
Think about the small (and large) disasters that could occur at home
during your absence and be sure there is someone prepared to assist
you.
Make copies of all of your travel documents (including detailed
itinerary with contact numbers) and be sure two people have easy
access to them.
Do the same with crucial health documentation.
Be sure someone knows where you will be and how to contact you in
emergencies at all times.
Find out the services your company offers to you in case of
emergency; obtain and make several copies of important emergency
company contact numbers to keep and give to all members of your
family who might need them.
Be sure you have enough of your prescription medication so you are
all right if you cannot get a refill right away; take an extra pair of
glasses if you wear them.
In-Country
So many variables go into being safe, and many of them revolve around
understanding the specifics of where you are. Be sure to learn details of
your location -- how to dress, where you can go and where to avoid, how to
act in public, how to carry yourself, and who to be watchful of.
Seek information from cultural experts and local nationals whom you have
confidence in. When in comes to your safety, dont be afraid to ask.
Hotel Safety
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Lock your door and do not answer it until you feel comfortable that
you know who it is.
Dont let strangers into your room.
Use the room safe or hotel safe deposit box.
Hide personal documents, valuables and other important items.
(Remember to safeguard your passport.)
Read the fire safety information and know what you would do if you
need to evacuate. Know exactly where the nearest fire exits are.
In the event that you might need to leave your room quickly, keep
your room key, your glasses (if necessary), a pair of shoes and some
money by your bedside.
Travel with a flashlight.
Women traveling alone will have different issues depending upon the
mors of the society youre visiting.
As a rule, be extremely cautious and circumspect.
Find out all the gender-based restrictions and abide by them.
Use a hotel known for its security and be sure that whatever
type of transportation you use, it is reliable and safe.
Ask hotel concierge or front desk manager to assist you
whenever you have questions about your safety. (They will also
arrange for you to have help, if you wish walking you to your
room very late at night or escorting you from a parking lot to the
hotel lobby).
Travel Tips
Crowded Situations
Learn about your host country and culture. This is not only wise for
business and social purposes, but is extremely important so you can
understand what may be offensive or negligent behavior.
The more you know about your location, the safer youll be; certainly
understand written and unwritten laws and codes of conduct.
Use your Embassy. These people are here to help you.
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Emergencies
Security Issues
Clearly the length of time you spend and the geographic and political
profile of the countries youre living in--or traveling to--will make a
difference in your level of preparedness. Nonetheless, practicing common
sense based upon knowledge of your location will help you. Dont
underplay the importance of understanding what is culturally
appropriateit may help you avoid some difficult situations. With the
exception of the emergency telephone numbers, this information is
compiled for travelers in general and will apply in varying degrees to your
destination and personal situation. Always check to see what services your
company may offer to you.
Emergencies
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Make sure you know the name of the firm your company has selected
for medical emergencies and evacuation services. International SOS
provides emergency medical and evacuation services for individuals
and companies. You might want to contact: International SOS to see
if you qualify for some of their services.
Be sure you know how to call for help in an emergency. You may need to
reach the police, fire and other emergency personnel. Be sure you know
the words to use in the local language.
En Route
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For general information when you are en route, the U.S. State Dept.
offers a wide-range of information to travelers of all nationalities:
http://www.state.gov/travel/
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