JLA DOUGLAS

4205 Leisure Dr. Temple Hills, MD 20748

(H) 3014232237 (C) 2406889690 (E) jela.douglas21@gmail.com

EDUCATION_________________________________________________________May 2017
Robert H. Smith School of Business, University of Maryland UMD GPA: 3.4
Bachelor of Science, Marketing
Bachelor of Science, Business Management

Morgan State University (2014-2014)

Bachelor of Science, Marketing

State University of New York at Fredonia (2013-2014)

Bachelor of Science, Marketing

WORK EXPERIENCE________________________________________________________
Victorias Secret Annapolis, MD
Sales Associate February 2016 Current
Assisted 25 customers on average in her bra journey experience through recommendations
Sold 250 dollars and up in store merchandise when on sales floor to reach company goals
Accurately performed 75 and up register transactions daily including TRE returns and online orders
Open up to 3 store credit cards daily in order to maintain customer loyalty
Six Flags America Inc. Upper Marlboro, MD
Trainer Rides Department (2015) June 2013 - August 2015
Guided and instructed up to 8 employees per session on proper ride operation and procedures
Led groups of up to 8 in hands on practice sessions for daily and emergency situations
Created team building activities for groups of 6 to 8 in order to encourage teamwork to raise outputs
Managed and organized training schedule 4 times weekly to insure all minor labor laws were met
Team Member Rides Department (2013-2014)
Collaborated with coworkers on tasks at rides and operated rides with team of 3 or 4 daily
Communicated and upsold park features to 5000+ guests daily to increase number of retail sales

LEADERSHIP EXPERIENCE__________________________________________________
Service Superstar Award (Six Flags) June 2014
Communicated with 5000+ guests and coworkers positively to create pleasant and efficient environment
Conducted quick and efficient ride operations and tasks daily to produce guest throughput of 5000+
Formulated and created 3 strategies to lead team in daily throughput maximization
Motivated up to 20 coworkers daily throughout jobs activities to create positive atmosphere
Orchestral Section Leader 2003 2013 (Various)
Coordinated bowing directions and techniques with 3 other sections for great performance appearance
Directed up to 10 members of section with proper execution of musical pieces
Managed section by conducting twice weekly sectional rehearsals to correct possible performance issues

RELEVANT COURSEWORK AND SKILS_______________________________________

Microsoft Office
Word, Excel, Access, PowerPoint
Math Coursework
 Elementary Calculus, Accounting I and II, Business Finance, Business Statistics