Cause Mapping Material de Referencia Root Cause Analysis Guidance Document, U.S. Department of Energy, Office of Nuclear Energy, Feb 1992 Against the Gods - The Remarkable Story of Risk, Peter L. Bernstein, 1996 From Worst to First, Gordon Bethune, 1998 Event & Causal Factor Charting, U.S. Department of Energy, Deputy Assistant Secretary for Office of Safety and Quality Assurance, J.R. Buys, J.L. Clark, May 1993 Set Phasers on Stun — And Other True Tales of Design, Technology and Human Error, Steven Casey, 1993 Seven Habits of Highly Effective People, Steven Covey, 1989 Out of the Crisis, W. Edward Deming, 1986 Systems Thinking, Selected Articles, Editor F.E. Emory, 1969 Root Cause Analysis, Dean Gano, 1999 The Goal, Eliyahu M.Goldratt, 1984 4" Generation Management - The New Business Consciousness, Brian Joiner, 1994 Hidden Order — How Adaptation Builds Complexity, John H. Holland, 1995. The New Rational Manager, Kepner-Tregoe, 1981 Leading Change, John P. Kotter, 1996 The Art of Creative Thinking, Gerald Nierenberg, 1982 Normal Accidents, Charles Perrow, 1999 Thinking Big, David J. Schwartz, 1959 The Fifth Discipline — The Art and Practice of the Learning Organization, Peter Senge, 1990 Reliability-Centered Maintenance, Anthony M. Smith, 1993 Process Redesign, The Implementation Guide for Managers, Tenner & Detoro, 1997 Visual Explanations — Images and Quantities, Evidence and Narrative, Edward R. Tufte, 1997 Future Perfect, William B. Williams, 1995 Root Cause Analysis — A Tool For Total Quality Management, Wilson, Dell & Anderson, 1993 117