KEENA LEMONS

Hillside, Illinois 60162

lemonskeena@att.net 708.903.6022 www.linkedin.com/in/keena-lemons-57424528

Q UALIFICATIONS S UMMARY
Skilled and dynamic professional with demonstrated capacity to successfully support corporate
strategies and goals.
Relationship Development: Strong interpersonal talents with passion for consulting with
diverse stakeholders to develop the best resolution for sensitive, complex issues. Proven
ability to collaborate with colleagues to achieve goals.
Information Management: Well-developed ability to utilize business technologies to track
client, vendor, and stakeholder data and guide strategic planning. Proficient with Microsoft
Office Suite, Siebel, and calendar systems.
Project Oversight: Highly organized with combination of technical, financial, and business
expertise to guide project planning and implementation. Success meeting and exceeding
organizational goals within team driven and self-guided roles.
Key Strengths: Communicative and personable, able to learn new skills quickly and serve
internal and external customers with poise and professionalism. Effectively interface with
management to collaborate on issues and resolve problems.

P ROFESSIONAL E XPERIENCE
FANNIE MAE, Chicago, Illinois
Project Analyst III (8/2013 6/2016)
Researched and analyzed production and statistical data, reports, and schedules for business unit,
project team, management, and customers and formulated recommendations for improvement;
coordinated and facilitated annual Washington D.C. conferences and meetings for Customer
Engagement Forums. Recommended, interpreted, and implemented company and internal
administrative policies and procedures.
Selected Contributions:
As team lead for the National Sales Team, conducted training for external lenders and
internal account teams regarding products, forms, and services.
Designed trend analysis reports and provided feedback to management and customers.

Customer Sales Support Specialist (2010 2012)

Supported Director of CSS and sales support account teams in the following areas: housing
goals, CASA/Epcr, Cash Processing, DoA (Delegation of Authority), CAT (Customer Account
Team) transfers, and BEBO (Back End Buy-Out). Processed Benefit Election Certificates (BEC)
and typed Rates Sheets for 600+ Affinity groups annually, liaising with Technology department
regarding processing of DU Only MPF lender set-up. Developed teams charger documentation in
collaboration with team members.
Selected Contributions:
Led Benefit Election Certificate project, conducting planning meetings and producing
documentation related to process.

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Administrative Assistant (2006 2010)

Prepared daily expense reports for directors, managers, and account team. Managed travel and
meeting logistics, prepared mid-year and annual reviews, and responded to phone inquiries
regarding Fannie Maes products and services. Generated weekly reports for directors
highlighting lender activity. Executed four multi-office meetings for 30+ internal participants
throughout the year.

GESSLER HUGHES SOCOL, Chicago, IL

Legal Secretary (2004 2005)
Provided direct support to four Corporate Attorneys and one Paralegal in general law practice.
Assisted in preparation of depositions, pleadings, briefs, subpoenas, and pleading indexes.
Transcribed deposition dictation tapes and maintained original legal documents for the division.
Coordinated, created, and assigned label bar codes for 60+ files to ensure accuracy and
accessibility prior to off-site delivery.

HARRIS BANK, Chicago, Illinois

Administrative Assistant (2000 2001)
Typed correspondence, strategic financial reporting, and manager expense reports for the Director
of Finance. Updated and tracked monthly pager and telephone reports. Generated and updated
contracts for remote and contract employees.

E DUCATIONAL B ACKGROUND
Master of Arts in Liberal Studies, 2012
DEPAUL UNIVERSITY, Chicago, Illinois
Bachelor of Arts in Liberal Studies
DEPAUL UNIVERSITY, Chicago, Illinois