What is Grab ?

Grab (formerly known as GrabTaxi) is a technology company that offers wide

range of ride-hailing and logistics services through its app in Southeast Asia,
specifically in Malaysia,
the Philippines, Singapore, Thailand, Vietnam and Indonesia. As of July 2016, the
number of drivers registered in the network was over 350,000, and the Grab app
was downloaded onto more than 19 million mobile devices across Southeast
Asia.[1]
History ?
Originally established in 2012 as MyTeksi in Malaysia, GrabTaxi is a Southeast
Asia focused taxi-booking app founded by Harvard Business School graduates
Anthony Tan and Tan Hooi Ling. [2] The idea for GrabTaxi first started when
Anthony Tan was a student at Harvard Business School and a classmate pulled
him aside to gripe about how hard it was to hail a cab in Malaysia. Tan drew up a
business plan for an Uber-like service that won backing from angel investors,
leading the youngest of three brothers to quit the family business in 2012 to
start GrabTaxi, a mobile application that assigns available cabs nearby to
commuters using mapping and location-sharing technology. [3] Tan pitched the
idea to the panel of the 2011 Harvard Business Plan Competition, that led to
them being placed second, making them the first all-Asian team to have
succeeded in many years.[4]
Localisation
GrabTaxi, or MyTeksi as it is known in Malaysia, was officially launched to the
public in June 2012.[5] The company expanded to the Philippines in August 2013,
[6]
and to Singapore and Thailand in October of the same year. [7]
In 2014, GrabTaxi further continued its growth and expansion to new countries:
first launching in Ho Chi Minh City in Vietnam in February, and Jakarta in
Indonesia in June.[8][9]That same year, GrabTaxi later expanded to two more cities
in the Philippines: Cebu in July, and Davao in October.[10][11] A beta version of the
app was launched in Pattaya, Thailand in September 2014.
In May 2014, the company launched GrabCar in Malaysia and Singapore. [12]
[13]
GrabCar serves as an alternative form of transportation service that uses cars
through a licensed partner in an effort to overcome the lack of supply of public
transportation during peak hours. In November 2014, GrabTaxi launched its first
GrabBike service in Ho Chi Minh City as a trial service. [14]
In February 2015, the company launched GrabCar+ (a service that provides a
fleet of higher-end cars) in the Philippines. [15] In March 2015, the company
expanded to Iloilo, making it its 4th city in the Philippines.
Funding
The initial period was tough with many sceptics. Tan started by going door-to-
door to ask the biggest taxi fleet companies to try his product. Only the fifth taxi
company he approached, operating a small fleet of 30, gave him a chance. The
company progressed and raised US$90 million in 12 months from hedge fund
Tiger Global, prominent Chinese venture capital firm GGV Capital, Vertex Venture
Holdings (subsidiary of Singapore sovereign wealth fund Temasek Holdings), and
more.[17] In May 2014, GrabTaxi said it had 1.2 million downloads. At around June
2013, it claimed to be doing one booking every eight seconds, or 10,000 a day, a
sixteen-fold growth within a year.[18]
By December 2014, it managed to raise US$250 million series D round, fully
invested in by SoftBank Corp which is the largest investment ever made in a
Southeast Asian internet company on public record thus far. [19] The total
investment received by the company over the last 14 months amounted to
US$340 million.[20]
On the back of the companys rapid growth, GrabTaxi opened a US$100million
Research & Development facility in the Central Business District of Singapore.
[21]
The new facility houses 200 engineers and data scientists over the next few
years. Recently joining their team includes Chief Technology Officer Wei Zhu, ex-
Facebook Engineer and creator of Facebook Connect who left the company in
Aug 2015.[22] The emphasis on software engineers and data scientists
recruitment for the new facility suggests the companys strategy in development
of new tools, possible expansion of app and service features as well as staff
management.[23] In 2016, the company will open a new engineering office center
in Seattle that will serve as a tech hub to attract talent in the United States.
[24]
The company states that it has no plans to launch in North America. [25]
Availability
GrabTaxi operates in 30 cities across 6 countries (Malaysia, Philippines,
Singapore, Thailand, Vietnam, Indonesia) in the Southest Asia.
Reseption ?
The existence of Grab in the six countries in which it operates in has created a
major shakedown in Southeast Asias transpotation industry, providing an
appealing transportation service to tech savvy populations. In Singapore, Grab
received majority votes in an online poll conducted by Singapores Straits Times
as the taxi app of choice.
Services ?
1. GrabTaxi
A service that provides you access to find the nearest taxi driver safely.
Why GrabTaxi ?
Efficient
GrabTaxi is a service within Grab app, a leading mobile transport
app in Southeast Asia with headquarter in Singapore and has just
won the 2015 Vulcan Awards, which provides a service to help you
find the nearest taxi driver.
Safe
We have the widest taxi fleets to offer you the most efficient and
safest way to travel.
Certain
No more haggling! With GrabTaxi, you only need to pay the taxi
meters and any applied charges such as toll and parking. So say
goodbye to hidden charges!
Licensed
For taxi drivers who have partnered up with us are determined to be
properly registered & licensed to make sure you will ride with safety
and comfort
FAQs ?

What is the operating hours of GrabTaxi?

GrabTaxi is available for 24 hours, 7 days a week.
What are the coverage area of GrabTaxi?
GrabTaxi is available in JADETABEK(Jakarta, Depok, Tangerang
Selatan and Kota Bekasi), Bandung, Padang, and Surabaya.
How do we pay (according to the taxi meter or the
estimated fare on the app)?
Tariff which mentioned in the app is an estimated fare; therefore,
you need to pay accordingly to the taxi meter directly to the driver.
Is there any booking fee?
There is no booking fee if you book through Grab app.
Is there any additional cost to be paid?
 Yes, should any additional fees such as parking fee, toll, etc. are
applicable, then they are to be charged to the passengers.
What are the types of taxis registered in Grab?
Our registered drivers are of licensed taxi drivers and they have
been carefully screened, selected, and have passed a rigorous
safety training.
2. GrabBike
Beat the traffic of Jakarta safely and certainly with GrabBike.
Why GrabBike ?
Fast
With two wheels transportation will make your life easier to beat the
traffic in Jakarta.
Safe
Bikers are registered and licensed with complete attribute.
Certain
No more negotiations as you only pay the fare stated on the app
FAQs ?

What is the operating hours for GrabBike?

GrabTaxi is available for 24 hours, 7 days a week
What are the coverage area of GrabBike?
GrabBike is currently available in JADETABEK (Jakarta, Depok,
Tangerang Selatan, & Kota Bekasi)
3. GrabCar
Your very own chauffeured GrabCar bringing you the freedom to ride with
comfort and style.
Why GrabCar ?
Certain
Grab, the leading transportation app headquartered in Singapore
which just recently won the 2015 Vulcan Awards, providing you a
new solution of transportation that gives comfort, safety, and style
on all your rides. With GrabCar, say goodbye to hassles and enjoy
the worry-free lifestyle with its fixed rate and no booking fees!
Covered By Insurance
We continuously train our drivers to provide the safest service and
also provide insurance for max. 6 passengers in a car, so you can sit
back and relax.
Trained Drivers
We trained our driver to provide premium service and ensure safety
in every single trip
Cashless Payment Method
We eager to provide convinient for our user, freedom to choose
their payment method is one of it. Enjoyed our cashless payment
with GrabPay.
FAQs ?

What is the operating hours of GrabCar?

GrabTaxi is available for 24 hours, 7 days a week.
Is there any minimum payment?
Yes, there is a minimum payment of Rp.10,000
What are the coverage area of GrabCar?
 GrabCar is available in Jakarta and surrounding Denpasar, Bali
If we get stuck in traffic, would the fare get changed?
The fare will never change despite of traffic. You will need to pay
accordingly to what has been shown on the app when you book it.
Is there any maximum number of passenger for GrabCar?
Maximum number is 6 people or depends on the number of seats
available (according to the type of car you get)
Would there be any additional cost for more than six
passengers?
There will be no additional cost; however, drivers have the right to
reject the order if the total number of passengers is beyond the
availability of the seats.
What type of cars that are available?
MPV and Family Car
Is there any cancellation fee?
GrabCar has no cancellation fee; however, we suggest for you to
inform the driver if there is any cancellation needed.
Is there any additional charges that I will need to pay?
The fare on the app only covers the trip; hence, excluding additional
charges such as Parking Fee, Toll and etc. which the passenger is to
be responsible for those extra charges.
4. GrabExpress
GrabExpress is an App-based express courier service that promises speed,
certainty, and most importantly safety.
Why GrabExpress ?
Fast delivery service
Deliver your documents and packets at any time
Safe
You can track your packet live and delivery is covered with
insurance up to Rp. 2mio
Affordable
Low delivery fees with a minimum of Rp.12,000
Fare Tabel
FAQs ?

What is GrabExpress?
GrabExpress is an app-based express courier service that promises
speed, certainty, and most importantly safety.
What can I deliver through GrabExpress?
GrabExpress can deliver documents or packets which do not exceed
a maximum size of 25 cm x 32 cm x 12 cm and a maximum weight
of 5 kg. GrabExpress does not accept delivery of crockery that is not
packaged properly, food and beverages that require refrigeration or
special handling, alcoholic beverages, medicines, jewelry, cash, or
other objects prohibited by the laws in force in the Republic of
Indonesia.
What is the coverage area of GrabExpress?
GrabExpress is available in JADETABEK (Jakarta, Depok, Tangerang
Selatan and kota Bekasi).
What if my delivery is not completed?
Providing the complete details of the receiver is crucial. Our bikers
will contact the receiver to ensure the receiving of the packet. If the
receiver cannot be contacted, then we will return the packet to the
sender
How can I track my packet?
You can track through Share My Ride feature in the app.
If there is damage during delivery by GrabExpress, how may
I claim it?
Should any damage occurs, you may report to our customer service
by emailing to support.id@grab.com. Please provide your booking
ID and contactable phone number. All packets are covered by
insurance up to Rp. 2 mio
5. GrabFood
Indulge in some of the finest foods Jakarta has to offer, delivered straight
to your door.
Why GrabFood ?
Curated Restaurants
Everyday can be gastronomic through our sizzling selection of
restaurants
Delivery Speed You Need
Save you from your rumbling stomach because we deliver fast
Reliable Service
We take good care of your food, as if its ours
FAQs ?

Can I refer GrabFood as a food delivery marketplace?

At Grab, we are serious about food. As a natural extension,
GrabFood carefully selects only the best restaurants and chefs to
work with.

Curated restaurants means gastronomic adventure without risk and

the end of wasted calories. Each order will satisfy the biggest of
foodies.
What time is the service available?
 Our service operates daily, between 10AM to 12AM (last order).
Where is the service available?
GrabFood is actively operating in Jabodetabek (Jakarta, Bogor,
Depok, Tangerang, Bekasi).
Can I pay cash?
Yes. We will be looking to expand to cashless soon.
How much will it cost me for a single order?
For now, the delivery fee for each GrabFood order is FREE. Any
change of delivery fee or promo will be informed to users through
the apps.
6. GrabHitch
Get a lift at half the usual price, save the environment, make new friends.
Why GrabHitch ?

Affordable option for daily commute

Expand your social network
Help reduce congestion and pollution

FAQs ?

What is GrabHitch?
GrabHitch is a motorcycle hitch service that makes commuting
affordable while protecting the environment. GrabHitch aims to
match drivers with an empty seat in their motorcycle with
passengers going the same way.
Are there other additional costs incurred such as tolls or
surcharges (Midnight Charge, Peak Hour Charge)?
No, all costs are shown clearly beforehand. No other hidden costs
will be incurred and tolls are to be borne by the driver.
What if I want to cancel my booking?
Grabhitch is a social carpooling platform where drivers are just
regular folks like you and me, offering empty seat in their
motorcycle for their daily travels. As a common courtesy, kindly
contact the driver before cancelling your booking. Although no
cancellation fees will be incurred upon passengers, try to avoid last
 minute cancellations as the driver might already be on his/her way
to pick you up.
How do I create a booking?
You can create all your bookings through the GrabHitch tab in the
Grab app. Just set your pick-up and drop-off points, schedule a trip
from 30 minutes up to 7 days in advance, select book and our
servers will ping your route request to drivers who share similar
journeys.

Youll be notified via SMS and in-app notification if a driver accepts

your booking. A reminder will be sent to you 30 minutes before your
scheduled departure time. You can book an unlimited amount of
rides a day.

How It Works ?
1. Enter your trip details
Key in your pick-up and drop-off locations as well as your ideal date and time for
pick-up.
2. Get a driver
Grab will find you a driver that is going the same way and timing as you are.
3. Confirm with the driver
Coordinate the trip with the driver to confirm a suitable pick-up timing.
4. Make new friends and enjoy the ride!

How to register ?