Você está na página 1de 4

SIPOC Form Guide

Note: This Toolkit is meant as a supplement to BPI's Lean Six Sigma training
courses. Usage of these tools without the training and appropriate context
may lead to errors.

Purpose
Document process boundaries and sets scope of project to ensure you are not boiling the ocean
Identify true customers to the process & the prioritized, quantifiable requirements (metrics) the customer places on the process
Helps identify and balance competing customer requirements
Aids in the identification of data collection needs in terms of requirements not currently measured
Identify who supplies inputs to the process
Develop questions for Critical Thought Map

Note: This Toolkit is meant as a supplement to BPI's Lean Six Sigma training
courses. Usage of these tools without the training and appropriate context
may lead to errors.

Phase 1 :
Good: Establishes the start & finish of the process clearly; accurately defines the process in scope;
pertains to a process that provides value
Bad: Serves as a multi-step process documentation; scope is too broad
Phase 2 :
Good: Requirements are metric-driven and prioritized
Bad: Generic requirements are used - i.e. saying "timely" vs. received within 4 hours
Phase 3 :
Good: Identifies all relevent suppliers to the process that are pertinent and potential sources of variation
into the process
Bad: Suppliers are too broadly described and requirements from the process are too generic
into the process
Bad: Suppliers are too broadly described and requirements from the process are too generic
SIPOC
Process: External Memory Inventory Determination Process Process Owner: xRAM Planning
Suppliers Inputs Process Outputs Customers
(Providers of the (Resources required (Top level description of activity) (Deliverables from the (Anyone who receives a deliverable from the
required resources) by the process) process) process)
Requirements Requirements

Receive
External Memory
Supplier Timely - w/n SDA SLA
Inventory
Commodity Supplier Inventory Threshold is within
Agreement FPG Division
Managers/Supplier Target Threshold necessary support
Owners requirements 95% Data Accuracy Planning
jbeynard:

Supplier Allocation Service Level targets


are not standard across
Inventory Req's Agreed
Matrix Accurate & Timely Upon Target Threshold products and are not
External Memory yet fully published
Inventory
Determination
Process Orders to support
demand + upside OH Inventory < $XM
variability
FPG Planning Build Plan & Target
Requirements 95% Data Accuracy

Timely - changes requested
@ LT
External Memory
Supply Vs. Demand 95% Data Accuracy Suppliers
Template/Software Data Implementation 95% Data Accuracy RTF Sent to
Structure Suppliers w/
Demand + Inventory Req's
Inventory
Req's Forecasted Cost
Targets/Consignment
Thresholds
Materials
Process: Six Sigma Process Owner:
SIPOC Rev 1 Oct 2004
Objetive:
Suppliers Inputs Process Outputs Customers Must be measurable/
Providers of the Resources required by the Anyone who receives a deliverable from the quantifiable
Top level description of activity Deliverables from the process
required resources process process
Requirements Requirements

03/12/2017