Oktober Edition 2016

MINISTRY OF EDUCATION, MALAYSIA

TECHNICAL AND VOCATIONAL EDUCATION DIVISION

COURSE INFORMATION

PROGRAMME : INSURANCE

COURSE NAME : LIFE INSURANCE/ TAKAFUL UNDERWRITING ADMINISTRATION

CODE NAME : BIN 1043

YEAR/SEMESTER : 1 SEMESTER 1

CREDIT UNIT : 3.0

CONTACT HOUR : FACE TO FACE : 4.0 HOURS/WEEK

NON FACE TO FACE :

COURSE TYPE : VOCATIONAL

PRE-REQUISITE : -

CORE REQUISITE : -

COURSE OUTCOMES:

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At the end of course, the students should be able to:-

1. Receive and check completeness of information

2. Check client medical history
3. Check protection proposal
4. Check beneficiary details and mode of payment
5. Record information into client database

COURSE DESCRIPTION

This course provides the students with the basic skills of life insurance/ takaful underwriting administration of. It includes providing the students
with competency needed to become underwriting personnel to ensure client satisfaction in accordance with Insurance Act 1963 and Takaful Act
1984.

CONTENT AND LEARNING STANDARDS

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PROGRAMME : INSURANCE
COURSE NAME : LIFE INSURANCE/ TAKAFUL UNDERWRITING ADMINISTRATION
CODE NAME : BIN 1043

CONTACT
CONTENT STANDARD LEARNING STANDARD PERFORMANCE CRITERIA
HOUR

10 HOURS 1. RECEIVE CLIENT 1.1. Acknowledge the receive of 1.1.1 Apply form acknowledge received
(2 WEEKS) COMPLETED PROPOSAL completed proposal form issued
FORM
1.2. Determine types of life 1.2.1. Describe types of life insurance / takaful
insurance / takaful according to insurance industries

1.3. Determine agent code and 1.3.1 Determine agent code and name
name according to insurance company

CONTENT AND LEARNING STANDARDS

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PROGRAMME : INSURANCE
COURSE NAME : LIFE INSURANCE/ TAKAFUL UNDERWRITING ADMINISTRATION
CODE NAME : BIN 1043

CONTACT
CONTENT STANDARD LEARNING STANDARD PERFORMANCE CRITERIA
HOUR

10HOURS 2. CHECK COMPLETENESS 2.1. Check client covered details 2.1.1 Check client covered details according to
(2 WEEKS) OF INFORMATION Participants details
Person covered details

2.2. Determine Customer Fact 2.2.1 Check Customer Fact Finding Form
Finding Form format and format and content according to company
content SOP
2.3. Check supporting 2.3.1 Check completeness of supporting
documents completeness documents according to company SOP
2.4. Check agent details , client, 2.4.1 Check agent details , client, agent and
agent and witness witness signatories according to company
signatories SOP
2.5. Confirm application form 2.5.1 Identify the importance of confirming
completeness application form completeness according
to the condition

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CONTENT AND LEARNING STANDARDS

PROGRAMME : INSURANCE
COURSE NAME : LIFE INSURANCE / TAKAFUL UNDERWRITING ADMINISTRATION
CODE NAME : BIN 1043

CONTACT
CONTENT STANDARD LEARNING STANDARD PERFORMANCE CRITERIA
HOUR

10 HOURS 3. CHECK CLIENT MEDICAL 3.1. Check client and family health 3.1.1 Client and family health record/
(2WEEKS) HISTORY record/ information information according to company SOP

3.2. Check client occupational risk 3.2.1 Check client occupational risk
classification classification according to LIAM/ MTA
specification

3.3. Identify client life style record 3.3.1 Check Client life style record such
according to LIAM/ MTA specification

3.4. Confirm client medical history 3.4.1 Check client medical history information
information completeness completeness according to compant SOP

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CONTENT AND LEARNING STANDARDS

PROGRAMME : INSURANCE
COURSE NAME : LIFE INSURANCE/ TAKAFUL UNDERWRITING ADMINISTRATION
CODE NAME : BIN 1043

CONTACT
CONTENT STANDARD LEARNING STANDARD PERFORMANCE CRITERIA
HOUR

10 HOURS 4. CHECK PROTECTION 4.1 Check basic sum insured 4.1.1 Check basic sum insured application
(2WEEKS) PROPOSAL application according to
Standard approval
Sub-standard approval (Deferment)

4.2 Check riders covered 4.2.1. Check riders covered according company
standard approval

4.3 Check limit application for non- 4.3.1 Check limit application for non-medical
medical according to sum insured

4.4 Check contribution/ premium 4.4.1 Check contribution / premium application

application according to sum insured

4.5 Confirm Protection proposal 4.5.1 Confirm protection proposal information

information completeness completeness according to company SOP

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CONTENT AND LEARNING STANDARDS

PROGRAMME : INSURANCE
COURSE NAME : LIFE INSURANCE/ TAKAFUL UNDERWRITING ADMINISTRATION
CODE NAME : BIN 1043

CONTACT HOUR CONTENT STANDARD LEARNING STANDARD PERFORMANCE CRITERIA

5 HOURS 5. DETERMINE 5.1 Determine Nomination Acts 5.1.1 Determine Nomination Acts for
(1 WEEK) BENEFICIARY DETAILS for beneficiary details beneficiary details according to
AND MODE OF company SOP
PAYMENTS
5.2 Check beneficiary details 5.2.1 Check beneficiary details according to
company SOP

5.3 Confirm beneficiary details 5.3.1 Confirm beneficiary details

completeness completeness according to company
SOP

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CONTENT AND LEARNING STANDARDS

PROGRAMME : INSURANCE
COURSE NAME : LIFE INSURANCE/ TAKAFUL UNDERWRITING ADMINISTRATION

CODE NAME : BIN 1043

CONTACT
CONTENT STANDARD LEARNING STANDARD PERFORMANCE CRITERIA
HOUR

10HOURS 6 CHECK MODE OF 6.1. Check method of payment 6.1.1 Method of payment according to payment
(2 WEEKS) PAYMENT schedule

6.2. Check frequency of payment 6.2.1 Check frequency of payment according to

payment schedule

6.3. Check client payment receipt 6.3.1 Check client payment receipt according
payment schedule

6.4. Confirm mode of payment 6.4.1 Confirm mode of payment information

information accuracy accuracy according to company policy

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CONTENT AND LEARNING STANDARDS

PROGRAMME : INSURANCE
COURSE NAME : LIFE INSURANCE/ TAKAFUL UNDERWRITING ADMINISTRATION
CODE NAME : BIN 1043

CONTACT
CONTENT STANDARD LEARNING STANDARD PERFORMANCE CRITERIA
HOUR

15 HOURS 7 RECORD INFORMATION 7.1. Determine client database 7.1.1. Determine client database system
(3 WEEKS) INTO CLIENT DATABASE system according to company SOP

7.2. Duplicate Client data and 7.2.1 Make copies of duplicating client data and
information Information according to company SOP

7.3. Key in client information 7.3.1 Key in client information according to

company database system format

7.4. Submit application documents 7.4.1 Submit application documents for

for approval approval according to company SOP

7.5. Submit application documents 7.5.1 Submit application documents for policy
to processing department processing according to company SOP

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