SUPPORT COMMUNICATION - SERVICE ACTION ADVISORY

Document ID: c01940233

Version: 1
HP LaserJet M272 MFP Product Series - Formatter Failures
Release Date: 2009-11-19
Last Updated: 2009-11-19

DESCRIPTION
Products that were manufactured prior to January 1, 2010 there may be a higher than expected formatter failure rate.

This specific failure will exhibit one or more of the following symptoms upon power up:
Blank display

Display hung at HewlettPackard

Printer will not finish initializing

Control panel will not respond

SCOPE
Products manufactured prior to January 1, 2010 that are affected by the failures listed above. The 5th digit in the serial number will reflect year of
manufacturing. If the 5th digit in the serial number is a numeric character then the product was manufactured on or prior to December 31, 2009 and
will be covered under this service advisory HP is extending the 1 year formatter warranty to provide adequate times for products that were
manufactured on or prior to December 31, 2009 to be serviced under this service advisory.
RESOLUTION
Replace the formatter using the part numbers listed in this advisory.
Parts Required
Replacement Part Number Quantity Description
CC370-60001 1 Formatter LJ M2727 model
SERVICE ACTION
A) Ensure the product fits within the warranty start date specified (Any device manufactured on nor prior to December 31, 2009). Check the serial
number, if the 5th digit in the serial number is a numeric character then the device was manufactured on or prior to December 31, 2009.

B) Ensure the product failure exhibits one of the symptoms mentioned above under the description section.

C) If both A and B are within bounds, replace the formatter as documented in the Service Manual and mark the CSO as a Service Advisory.
Recommended Action: Fix on Specified Failure
Objective: Recommended Modification
LABOR ALLOWED
Hours: 0
Minutes: 30
Service Delivery Type: HP Site
EFFECTIVE DATES
Start: 2007-11-16
Expiration: 2011-01-01
WARRANTY COVERAGE
Labor Covered: By Warranty
Parts Covered: By Warranty
Travel Covered: Not Applicable
Order Type Code (OTC): 02G
PARTS LOGISTICS
Parts Strategy: Standard Support Process
Service Inventory: Return
Used Parts: Return

Hardware Platforms Affected: HP LaserJet M2727 Multifunction Printer series

Components Affected: N/A
Operating Systems Affected: Not Applicable
Software Affected: Not Applicable
Third Party Products Affected: N/A
Geographies Affected: Asia Pacific and Japan, Europe/Middle East/Africa, Latin America, Canada, United States
Support Communication Cross Reference ID: IA01940233