JOB DESCRIPTION

JOB TITLE: Major Incident Manager

JOB LOCATION: Ostrava, Czech Republic

JOB DESCRIPTION:

Responsibilities:
- crisis management in client IT services and coordination of technical specialists
- the organization, documentation and recording of the Major Incidents as well as the evaluation and
subsequent settings of corrective actions in collaboration with technical specialists
- operational tasks within the Incident Management (ITIL)
- following the process of Major Incident Management
- communication within Major Incident Management
- work on the improvement of quality of provided service
- creation and analysis of incident reports
-
Requirements:
- experience in managing crisis situations
- experience in leading a teleconference meeting
- ability to plan and organize work (prioritization)
- knowledge of IT processes (ITIL best practises)
- good knowledge of IT (applications, servers, network, databases)
- ability to work in virtual teams across time zones
- knowledge of English (spoken and written)
- stress resistance

In return we offer you:

- Working with cutting-edge technologies

- Work on international projects, opportunity to travel
- Support of professional career growth by matching your skills and plans with the suitable projects
- Possibility to work in other NATEK European branches
- Attractive salary referring to your skills and experience
- Private health care
- Czech/foreign language course
- Full relocation assistance (work permit, visa, flat search), relocation bonus

COMPANY DESCRIPTION:
NATEK is a leading provider of IT Outsourcing and Consulting Services in CEE (Central and Eastern Europe).
Established in 2004 in Czech Republic, NATEK has created a global organization in Central Europe in order to
develop long-term partnerships with prestigious international companies by providing complete range of
services as professional services, Near shoring and platform service delivery.

Version: 20140824 Public 1/2

Country: group
Owner: HR Department
With currently more than 400 employees, NATEK delivers service in following countries: Bulgaria, Czech
Republic, Poland, Romania and Slovakia. With the objective to staff more than 200 IT specialists in the next
12 months, NATEK thus becomes one of the most sought-after companies specialized in IT outsourcing in
Central and Eastern Europe.

Version: 20140824 Public 2/2

Country: group
Owner: HR Department