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Competency Based Curriculum for NVEQF Level 2, Sector: Information Technology/Information Technology Enabled Services

CompetencyBasedCurriculum

NationalVocationalEducationQualificationProgramme
NVEQLevel2

ITServiceDeskAttendant

Sector:InformationTechnology/InformationTechnology
EnabledServices(IT/ITeS)

PSSCentralInstituteofVocationalEducation,Bhopal
(aconstituentunitofNCERT,anautonomousorganizationunderMinistry
ofHumanResourceDevelopment,GovernmentofIndia)
All rights reserved. All copyright of this competency based curriculum is solely and exclusively owned by PSSCIVE.
Page 1 of 22
Competency Based Curriculum for NVEQF Level 2, Sector: Information Technology/Information Technology Enabled Services

Contents Introduction

Sn Contents Page The National Vocational Education Qualification Framework


(NVEQF) developed by the Ministry of Human Resource
1 Introduction 2 Development (MHRD), Government of India is a descriptive
2 Aboutthesector 3 framework that provides a common reference for linking various
qualifications. It is used for setting common principles and
3 Objectivesofthecourse 4
guidelinesforanationallyrecognizedqualificationsystemcovering
4 Coursestructure 5 Schools,VocationalEducationandTrainingInstitutions,Technical
5 Classroomactivities 5 EducationInstitutions,andUniversities/Colleges.

6 Practicalactivities 5 TheNVEQForganizesqualificationsaccordingtoaseriesoflevels
of knowledge and skills. These levels are defined in terms of
7 Onthejobtraining 5
learning outcomes i.e., the competencies (knowledge, skills and
8 Certification 5 attitude) which the learners must possess regardless of whether
9 CompetencyBasedUnits 6 they were acquired through formal, nonformal or informal
education and training system. Qualifications are made up of
IT201 FunctionalEnglish(Intermediate) 6 occupationalstandardsforspecificareasoflearningunitsorunitof
IT202 WebApplications(Basic) 9 competency.Unitsofcompetencyarethespecificationofknowledge
IT203 WordProcessing(Intermediate) 10 and skill and the application of that knowledge and skill to the
standard of performance expected in the workplace. The Unit of
IT204 Spreadsheet(Intermediate) 12 competencyorNationalOccupationStandardscomprisinggeneric
IT205 DigitalPresentation(Intermediate) 15 and technical competencies an employee should possess are laid
downbytheSectorSkillCounciloftherespectiveeconomicorsocial
IT206 EmailMessaging(Intermediate) 17
sector.
IT207 DatabaseDevelopment(Basic) 18
Competencyisdefinedintermsofwhatapersonisrequiredtodo
10 Assessmentguide 19 (performance), under what conditions it is done (conditions) and
11 Listoftools,equipmentandmaterials 20 howwellitistobedone(standards).Itcanbebroadlycategorized
into foundational, practical and reflexive competencies. Generic
12 Teachersqualifications 21
competencies are considered essential for a person to participate
13 Listofcontributors 22 effectivelyintheworkforce,whereastechnicalcompetenciesarean

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Competency Based Curriculum for NVEQF Level 2, Sector: Information Technology/Information Technology Enabled Services

individual'sknowledgeandexpertiseinthespecificgrouptaskand personal computers, servers, workstations, supercomputers, data


its processes and its rules and regulations. An executive order processingequipment,printers,digitizers,networkingproducts,etc.
F.No.14/2011VE dated 3 Sept., 2012 on the various aspects of MuchoftheITrelatedactivitiesarecentredonservicesinBanking,
NVEQF has been issuedby theMHRD. Formore details onthe Financial Services, and Insurance (BFSI), Telecommunication,
NVEQF,pleasevisitthewebsiteofMHRDatwww:mhrd.gov.in. Manufacturing,andRetail.
The term curriculum (plural: curricula or curriculums) is Indian IT Industry has been contributing substantially to
derived from the Latin word for race course, referring to the India'sGDP,exportsandemployment.Thesectorisresponsiblefor
course of deeds and experiences through which children grow to enablingemploymenttoanadditional8.9millionpeopleinvarious
becomematureadults. Acompetencybasedcurriculumdescribes associated sectors catering, security, transportation,
what learners must know and be able to do by the end of a housekeeping, etc many of whom belong to rural areas/small
program or study. It identifies the competencies and townsinIndia. Ithasgrowntremendouslyoverthelast15years.
subcompetencies each learner is expected to master. It states Theindustry had about 1,50,000 employees in1993, and around
clearly the criteria and conditions by which performance will be 5,00,000employeesin1999buttoday,theindustryemploysaround
assessed.Italsodefinesthelearningactivitiesthatwillleadtothe 2.2 million employees. The IT/ITES exports have grown to a
learner to mastery of the targeted learning outcome. The staggering US$ 46.3 billion in 200809, the IT sector currently
competency based curriculum is broken down into coherent employing2.2millionprofessionalsdirectlyandanother8million
parts known as Units. Each unit is further broken down into people indirectly accounts for over 5% ofGDP, a majority of the
knowledge and skills on the basis of which evidence is to be Fortune 500 and Global 2000 corporations are sourcing IT/ITES
provided by the learner and the evaluation is to be done by the fromIndiaanditisthepremierdestinationfortheglobalsourcing
teacherortrainer. ofIT/ITESaccountingfor55%oftheglobalmarketinoffshoreIT
servicesandgarnering35%oftheITES/BPOmarket.
AbouttheSector
It is expected that with the launch of the ultra lowcost
Information Technology (IT) and Information Technologyenabled Aakaash tablets exclusively for students, use of information
Services(ITeS)areoneofthemostsignificantgrowthcatalystsfor technologywillincrease. Internethasmaderevolutionarychanges
the Indian economy. IT industry has not only influenced the with possibilities of efiling Income Tax returns or applying for
employmentprospectsofthepeoplebutalsoaffectedthesociallives passportsonlineorrailwayeticketing.Withaninternetuserbase
ofthepeoplethroughnetworkingandsocialwebsites.Themajor ofover125million,whichislikelytogrowtoabouthalfabillion
segments of the Industry are IT Services, Business Process over the next few years, and an established mobile base of 950
Outsourcing(BPO),engineeringservices,researchanddevelopment million,coupledwithalargeandtalentedpoolofhumanresources,
and products. IT Products being manufactured in India include Indiawillbeakeyplayerinthecyberworld.

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Page 3 of 22
Competency Based Curriculum for NVEQF Level 2, Sector: Information Technology/Information Technology Enabled Services

ObjectivesoftheCourse CompetencyBasedCurriculumLevel2
Uponcompletionofthiscourse,youwillbeableto:
FramestandardsentencesinEnglishforintroducing Sector:InformationTechnology/InformationTechnology
yourself,greetingothers,expressingaboutyourfamily, EnabledServices
tellingtime,askingquestions,describingweather,
CourseStructure:Thiscourse(vocationalqualificationpackage)
expressinglikesanddislikes,invitingpeople,etc.
Describetheroleandfunctionsofvariouspartsofcomputers. isaplannedsequenceofinstructionsconsistingofthefollowing07
Demonstratetheuseofvarioushardwareandsoftwarein modules,calledasUnits.
basicoperations,suchascreatingandmanagingfilesand Sn Unit UnitTitle Learning Prereq
folder,changingdisplay,andmouseproperties,using Code Hours uisite
internetandworldwideweb,usingdigitalmediadevices,etc.
Demonstratetheknowledgeofpreventingharmfromnatural 1 IT201 FunctionalEnglish(Intermediate) 10
andhumanthreats.
Demonstratetheabilitytoperformtouchtyping. 2 IT202 WebApplications(Basic) 10
Demonstratetheuseofwordprocessorincreating,editing,
3 IT203 WordProcessor(Intermediate) 10
formattingandprintingadocument.
Demonstratetheuseofspreadsheetprogramincreating 4 IT204 Spreadsheet(Intermediate) 10
spreadsheet,enteringandeditingdata,enteringformulaefor
calculations,formattingcells,preparingstockregister, 5 IT205 DigitalPresentation(Intermediate) 10
insertingcurrencysymbol,checkingandcorrectingspelling
errors,applyingbordersanddifferentstyles,andprinting 6 IT206 EmailMessaging(Intermediate) 10
worksheets.
7 IT207 DatabaseDevelopment(Basic) 10
Demonstratetheuseofdigitalpresentationsoftwarein
creating,editing,formattingandprintingslidesandmaking TotalHours 70
presentations.
Demonstratetheknowledgeofopeningandoperatingan
emailaccountforreading,composing,editing,sending, Successfulcompletionof70hoursoftheorysessionsand130hrsof
forwardingandmanagingemailmessages. practicalactivitiesandonthejoblearningistobedoneforfull
qualification.

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Competency Based Curriculum for NVEQF Level 2, Sector: Information Technology/Information Technology Enabled Services

ClassroomActivities:Classroomactivitiesareanintegralpartof students as per the training plan. In a structured OJT, the


this programme and interactive lecture sessions, followed by followingstepsshouldbefollowed:
discussions should be conducted by trained teachers. Teachers Step1: TheInstructororthetrainertell,show,demonstrate,and
shouldmakeeffectiveuseofavarietyofinstructionalaids,suchas explain.Thetrainergivesanoverviewofthetaskwhileexplaining
Videos, Colour Slides, Charts, Diagrams, Models, Exhibits, the constructional details and use of the tools, equipment,
Handouts,RecordedCompactDiscs,etc.totransmitknowledgein materials,etc.inperformingthetasks.
projectiveandinteractivemode.
Step 2: The Instructor or the trainer demonstrates each step in
PracticalActivities: Activitiesthatprovidepracticalexperience
detail,actuallydoingthestepsofthetaskandexplainingeachstep,
throughcasebasedproblems,roleplay,games,etc.andpractical one at a time, while the trainee watches. The steps may not
exercises using props, tools and equipment should be regularly necessarilybedemonstratedinthesequenceofactualoperation,as
organized offthejob and onthejob. Equipment and supplies sometimesitisbetterthatsimpletasksaredemonstratedfirstto
shouldbeprovidedtoenhancehandsonexperiencestostudentsin build confidence. Showing finished products at each appropriate
thechosenoccupation.Trainedpersonnelshouldteachspecialized stepwillhelptheleanerunderstandwhatisrequiredasoutcome.
techniquessuchasdismantlingandassemblingofcomputerparts, Whiledemonstrating,thetrainerexplainswhyeachstepisdonein
servicingofcomputers,operatingsoftwareprogramming,etc. thewayitisdone.
OntheJobTraining:Onthejobtraining(OJT)occurswhenever Step 3: It involves direct trainee participation. The trainer
moreexperiencedemployeeorsupervisorteacheslessexperienced monitors the progress on a checklist of competencies and offers
persononhowtodooneormoretasksofajob.Thetrainingutilizes feedbackandpointerswhereandwhenneeded.
actual equipment andmaterials.OJTshouldbe undertakenina
structuredmannerwithatrainingplanunderthesupervisionofan Step 4: The trainee practices with clearly defined targets for
experienced trainer or supervisor. A training plan that reflects performancestandards.
taskstobeperformedandcompetenciestobeimpartedshouldbe Certification:Uponsuccessfulcompletionofthiscourse,theState
preparedandsignedbythestudent,teacher,andsupervisoratthe EducationBoardandtheITITeSSectorSkillCouncilwillprovidea
workplacefortrainingofthestudentsintheorganization/industry. certificatetothestudentverifyingthecompetenciesacquiredbythe
Thetrainershouldbreakdownallthestepsofthejobandtrainthe student.FormoredetailsaboutSSCvisitthewebsiteofNASSCOM
athttp://www.nasscom.in/ititessectorskillcouncil.

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Competency Based Curriculum for NVEQF Level 2, Sector: Information Technology/Information Technology Enabled Services

Code UnitTitle Duration Location Teaching&TrainingMethod


IT201 FunctionalEnglish(Intermediate) 10Hours ClassroomandComputerLab InteractiveLecture&PracticalActivity

SnLearningOutcomes KnowledgeEvaluation PerformanceEvaluationInteractiveLecture PracticalActivity


1 OrderingFoodata Describethewaysof Framethesentencesused Framingsentencesfor Createscenarioof
Restaurant orderingfoodat fororderingfoodinthe orderingfood restaurantinclassroom
restaurants restaurant withstudents,playing
differentrolesand
interactingwitheachother
forvariousexpression
MakingResolutions Describetheimportanceof Framemultiplesentences Framingsentencesfor Practicingframingof
resolutions usedformaking makingresolution sentencesormaking
resolutions resolutions
3 TalkingaboutChange Describethegrammatical
IdentifyingtheActivevoice Describingthesentencesto Groupdiscussion
waysofTalkingabout
andpassivevoicesentences beusedwhiletalkingabout
Changes changes
4 PlanninganOuting Makedifferenttypesof
Identifyingthe Describethesentence Roleplay
sentencesforplanningan
correct/incorrectuseofthe frameforsuggestingand onframingsentences
outing pronouns planninganoutingusing
pronouns
5 NarratingaStory Describethewaysto Identifyingandwritingthe Describingthewaysto narratingastoryin
effectivelynarrateastory sentencesusingcorrect effectivelynarratestory differentways
usingcorrecttense tenses
6 DescribingaKnownPlace Describetheknownplaces Combinethephrasesto Describethewaystobe Roleplay
usingadjectivesand describeaknownplace usedfordescribinga onframingdescriptive
adverbs knownplaceusing sentences
adjectivesandadverbs

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Competency Based Curriculum for NVEQF Level 2, Sector: Information Technology/Information Technology Enabled Services

SnLearningOutcomes KnowledgeEvaluation PerformanceEvaluationInteractiveLecture PracticalActivity


7 GivingDirections Describethedifferent Givesentencestodescribe Describingthewaystogive Givedirectionsusing
wordsusedforgiving differentroutefromaroute directions differentflowcharts
directionsusing chart
prepositions
8 DescribinganEvent Describeaneventplace Usingoddoneoutofthe Describetheeventsusing Roleplay
usingeffectiveverbal correctsentencesfor effectivegrammaticalskills onframingdescriptive
describinganevent sentencesforanevent
9 RecountinganExperience Listanddescribepast Recountsthesentencesto Describingthe Givedirectionstoorderthe
eventsbyretellingthe tellaboutastoryoran methodologyforrecounting sentencesintoevent
eventsinthesequencein event theevents occurrencewithexample
whichtheyoccurred
10 FindingaPlacetoStay Makeappropriate Changethesentencesinto Describethepointersto Deliverthesamesentence
sentencesusedforfinding differenttypesoftenses makesentencesforfinding indifferentstyles
aplacetostay placetostay
11 SayingNo Describetheeffective Describetheappropriate Describingthestylesof Modelingtheartificial
grammaticalwaysof waysofsayingNoin sayingNo situationsofsayingNo
sayingNo differentsituations
12 DescribingaLostItem Stateappropriatewaysof Findingoutthecorrect Framethesentencesto Creatingasceneoflosing
describingalostitem wordfrominformation describealostitem anyitemanddescribeit
giventodescribealost effectively
item
13 AppreciatingSomeone Givedifferentwaysof Stateappreciationstylesin Describedifferentwaysof Finddifferentwordsto
appreciatingsomeoneat differentsituations appreciatingsomeone appreciatesomeone
workplace,home,etc.
14 AttendingaPhoneCall Describedifferentstylesfor Describetheappropriate Appropriatewaysof RolePlayofaphonecall
attendingaphonecallin waytorespondwhile attendingaphonecallin
differentsituations attendingaphonecallin differenttenses
differentsituations

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Competency Based Curriculum for NVEQF Level 2, Sector: Information Technology/Information Technology Enabled Services

SnLearningOutcomes KnowledgeEvaluation PerformanceEvaluationInteractiveLecture PracticalActivity


15 GivingInstructions Stateappropriate Describewaysofgiving Describedifferentwaysof Finddifferentwordsto
prepositionstobeused instructionsinmultiple appreciatingsomeone appreciatesomeone
whilegivinginstructions situations
16 RegisteringaComplaint Givedifferentwaysof Rearrangingthesentences Describethestylesof RolePlay
registeringacomplaintin forloggingthecomplaint registeringcomplaint
differentsituations
17 CallinguptoFindabouta Enliststhesentencesused Usecorrectwordsfor Describeappropriate Roleplayoftelephonecall
JobVacancy whilecallingforfindinga sentencesusedforjob sentencestobeusedwhile
jobvacancy vacancyfindingcall callinguptofindabouta
jobvacancy
18 WritingaResume Givedifferentformats, Enlisttheparametersand Describethestylesof Handsonresumecreation
coverletter,inclusions,etc. formatsbeincludedin writingeffectiveresume
ofaresume resume
19 WritingaCoveringLetter Describecoverlettersin Writecoverletterforany Givesampleformatsfor Writingsamplecoverletter
differentformats specificoccupation writingcoverlettersfor foranyadvertisementin
occupations currentnewspaper
20 FacinganInterview Enlistthecommon Enlistthecommon Describethecommon RolePlay
interviewquestions interviewquestionsand interviewquestionsand
theiranswers theiranswers
21 TakingaTelephonic Describethestandardsofa Describetelephonic Methodologyandsentences Demonstrationof
Interview telephonicinterview interviewstatements. usedwhileTelephonic telephonicinterview
Answeringthetypical Interview
questionsaskedduring
interview
22 AcceptingaJobOffer Enlistthepointsincluded Explainthe Describethewaystoaccept WritinganyJoboffer
whileacceptingajoboffer formats/words/phrases ajoboffereffectively acceptanceletter
usedwhileacceptingaJob
offer

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Competency Based Curriculum for NVEQF Level 2, Sector: Information Technology/Information Technology Enabled Services

UnitCode UnitTitle Duration Location Teaching&TrainingMethod


IT202 WebApplications(Basic) 10Hours ClassroomandComputerLab InteractiveLecture&PracticalActivity

SnLearningOutcomes KnowledgeEvaluation PerformanceEvaluationInteractiveLecture PracticalActivity


1 Useaccessibility Identifythedifferenttypes Activatetherequired Deliveringtypes, Handsonforactivating
options ofimpairedcomputerusers accessibilityoptionsinthe significanceand accessibilityoptions
andExplorethevarious operatingsystemfor methodologytoactivate
accessibilityoptionsfor differenttypesofimpaired differentaccessibility
differentimpairedgroups users optionsinoperatingsystem
2 Usecomputerinnetwork Introductiontonetworking Demonstratethedifferent IntroductiontonetworkingVisitalabandseethe
environment fundamentalsandnetworkwiredandwirelessnetwork fundamentalsandnetworkdifferentnetwork
connectionswiredand connectionsDemonstrate connectionswiredand connections
wireless theprocesstoconnectwith wireless
IntroductiontoInternet Internet
anditsconnectivity
3 Useinstantmessaging Instantmessagingservices,Createaccountinvarious Instantmessagingservices,Createaccountinvarious
servicesontheInternet creatingaccountandusing instantmessagingservices creatingaccountandusing instantmessagingservices
instantmessagingservices Useinstantmessaging instantmessagingservices
4 UseGoogletalkfor Chatting Chatusing Chattingwithgoogletalk Chatusinggoogletalk
chattingwithacontact FeaturesofGoogletalk Googletalk
5 CreateandPublishWeb Webpagesandblogs Demonstratethecreation Deliveringprocedureof DemonstrationofCreating
PagesBlog Creatingpagesandblogs andpublishingofweb Creatingand andpublishingblogsin
Publishingpagesandblogs pagesandblogs publishingblogs computerlab
6 Useblogeditorsoffline Whatareofflineblog Demonstratetheuseof Whatareofflineblog Useoffline
editors offlineblogeditors editorsHowtouseoffline
Howtouseofflineblog blogeditors
editors

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Page 9 of 22
Competency Based Curriculum for NVEQF Level 2, Sector: Information Technology/Information Technology Enabled Services

Code UnitTitle Duration Location Teaching&TrainingMethod


IT203 WordProcessing(Intermediate) 10Hours ClassroomandComputerLab InteractiveLecture&PracticalActivity

SnLearningOutcomes KnowledgeEvaluation PerformanceEvaluationInteractiveLecture PracticalActivity


1 Insertheadersandfooters Describetheuseofheaders Demonstratetoinsert Insertingheader/footer Prepareadocumenthaving
inthedocument andfootersinword headersandfootersin yournameasheaderand
document differentformatinthe pagenumberasfooter
Proceduretoinsertheaders worddocument
andfootersinadocument
2 Formatthedocument Whatisformatting? Demonstrateformattingof Formattingapage Visitacomputerlaband
Describingtheprocedureof pageusingdifferent practicevariousoptionsfor
formattingadocument formattingoptions, formattingapage
changingportrait appearance
orientationtolandscape
3 Usedocumenttemplate Describeadvantagesof Demonstratetheuseof Usingtemplates Visitcomputerlaband
usingdocumentstemplate templateonword prepareaworddocument
inpreparingadocument document usingdifferentdocument
Enlistthestepstobe templates
followedtoapplytemplate
onworddocument
4 Usepagebreakandsection Pageandsectionina Demonstratetheprocedure Pagebreakandsection Prepareaworddocument
break document ofbreakingapageanda break with2columnsbyusing
Describetheuseofpage section pageandsectionbreak
breakandsectionbreak
5 Usageofclipartinthe Whatisclipart, Demonstratetheuseofclip Usingclipartindocument Prepareaworddocument
document Describetheadvantagesof artinworddocument havingclipartswithtext
usingclipartindocument

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Competency Based Curriculum for NVEQF Level 2, Sector: Information Technology/Information Technology Enabled Services

SnLearningOutcomes KnowledgeEvaluation PerformanceEvaluationInteractiveLecture PracticalActivity


6 Insertsymbols,imagesand Describetheadvantagesof Demonstratetheuseof Usingimages,shapesand Prepareaworddocument
graphicsshape insertinggraphicsand symbolsinworddocument symbols havingimagesandshapes
imagesinaworddocument Demonstratetheuseof
Describetheuseofsymbols imagesandgraphicshapes
inaworddocument
7 Describetheprocessof Describetheprocessof Demonstrateaprocessof Insertingwatermarkina Visitacomputerlaband
insertingwatermarkin insertingwatermarksin insertingwatermarkina document practicetheinsertionof
worddocument worddocument document watermarkonword
document
8 Describetheprocessof Describetheprocessof Demonstratetheprocessof CalculationontabulardataPrepareamarksheet
performingcalculationon performingcalculationon performingcalculationon usingvariousoptionsof
tabulardatainword tabulardata tabulardata wordprocessor;calculate
document markswiththehelpof
calculationtools
9 Describetheprocessof Describetheuseofcrop Demonstratetheprocedure Imageediting Visitacomputerlaband
editingimage andresizetoolsforimage ofeditingimages practicetheuseofimage
editing editingtools
10 Usetextwrappingfeature Whatistextwrapping? Createadocumentand Whatistextwrapping?, Createadocumentwith
Howtoperformtext demonstratethetext Howtowraptextinaword textwrappingindifferent
wrappinginadocument wrappingfeature document styles
11 Insertdifferentobjectsin Differenttypesofobjects, Demonstratetheprocessof Differenttypesofgraphic Demonstratetoinsert
thedocument advantagesofusing insertingdifferentdifferent objectsandprocessto differentobjectsin
differentobjectsinthe objectslikesymbols, insertitinthedocument document
document,Insertingthe shapesandimagesinthe
objectinthedocument document
12 Createcomplex Describetheadvantageof Demonstratetheuseof UseofSmartArtfeature Visitacomputerlaband
Illustrationswith usingSmartArtfeature SmartArtfeature prepareahorizontal
SmartArt forcreatingcomplex hierarchydiagramusing
Illustration SmartArt

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Page 11 of 22
Competency Based Curriculum for NVEQF Level 2, Sector: Information Technology/Information Technology Enabled Services

UnitCode UnitTitle Duration Location Teaching&TrainingMethod


IT204 Spreadsheet(Intermediate) 10Hours ClassroomandComputerLab InteractiveLecture&PracticalActivity

SnLearningOutcomes KnowledgeEvaluation PerformanceEvaluationInteractiveLecture PracticalActivity


1 Performsumofcellvalues Whatistheuseofautosum Creatingaspreadsheet Howtoperformaautosum Createaspreadsheet
usingautosum inspreadsheet havingstudentnamesand functionstoperform havingstudentsnamesand
Howtoperformaautosum marksobtainedandapply additioninspreadsheet marks.Findthesumof
functionstoperform autosumfortotalingthe marksbyautosum
additioninspreadsheet marks
2 Performconditional Whatisconditional Creatingspreadsheet Explainconditional Createaspreadsheet
formattingofthecells formatting usingdifferentstylesand formatting,howtomakea usingdifferentstylesand
Howtomakeaspread rulesofconditional spreadsheetusing rulesofconditional
sheetusingdifferentstyles formatting differentstylesandrulesof formatting
andrulesofconditional conditionalformatting
formatting
3 Hide,unhideandfreeze HowtoHide/Unhide/ Creatingthespreadsheet ExplainhowtoHide/ Explainwhatistheuseof
rowsandcolumns RowsandColumns usingHiding/unhiding Unhide/andFreezeRows Hide/Unhide/FreezeRows
HowtoFreezeRowsand rowsandcolumns andColumns andColumns
Columns Creatingthespreadsheet Explainwhatistheuseof
WhatistheuseofHide/ usingfreezingtherows Hide/Unhide/FreezeRows
Unhide/FreezeRowsand andcolumns andColumns
Columns
4 Setpagebreak Howtouseapagebreak Creatingthespreadsheet Explaintheuseofpage Visitacomputerlaband
optioninaspreadsheet havingmultiplepage breakoptions Createthespreadsheet
breaks havingmultiplepage
breaks

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Competency Based Curriculum for NVEQF Level 2, Sector: Information Technology/Information Technology Enabled Services

SnLearningOutcomes KnowledgeEvaluation PerformanceEvaluationInteractiveLecture PracticalActivity


5 Setpagelayout Howtolayoutthepagein Creatingthespreadsheet Useofpagebreakandpage Visitacomputerlaband
spreadsheet usingdifferentoptions layoutoptions Createthespreadsheet
Whatarethedifferent availableinpagelayout usingdifferentoptions
optionsavailableinpage (Margins,Orientation, availableinpagelayout
layout headersandfooters,Hide
ordisplaygridlines,page
size,definetheprintarea,
specifythebackground)
6 Displaytheworkbookin Whataretheadvantagesof Demonstratethe Explaindifferentviewsof Visitacomputerlaband
differentviews showingworkbookrecords advantagesofshowing Workbook practicebyviewing
indifferentviewslike: workbookrecordsin differentviewson
NormalPageLayout,Page differentviewslike: workbook
BreakPreview,Custom NormalPageLayout,Page
view,FullScreenviewetc. BreakPreview,Custom
view,FullScreenviewsin
worksheet
7 Namethecellandcell Advantageofnamingthe Creatingspreadsheet Explainhowtoassigna Practicebynamingcelland
range cell/cellrange namingcellandnaming nametoanindividualcell cellrangeusingdifferent
Howtoassignanametoan cellrangeusingdifferent aswellastothecellrange example
individualcellaswellasto examples
thecellrange
8 Createandformatcharts Explainadvantagesof Creatingchartsusing Calculatingrecordsacross Createchartsusing
makingcharts differentelementslike: worksheet variouselementsformat
Describetheprocedureof hartarea,plotarea,data andmodifythemina
makingcharts points,horizontaland computerlab
Whataredifferent verticalaxis,legend,chart
elementsusedincharts andaxistitle,datalabel
Whataredifferenttypesof Creatingdifferenttypesof
chart charts,modifyingand

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Competency Based Curriculum for NVEQF Level 2, Sector: Information Technology/Information Technology Enabled Services

SnLearningOutcomes KnowledgeEvaluation PerformanceEvaluationInteractiveLecture PracticalActivity


Formatingthecharts formattingthem
9 Sortandfilterdata Whatareadvantagesof Demonstratetheuseof ExplainSortingand Practicethesortingof
sortingandfilteringdata sortandfilterfeatureof Filteringrecords recordsonthebasisof
Howtosortandfilter spreadsheetusingdifferent alphabetsandnumbersto
records data filterthedata

10 Calculatedataacross Howtocalculatedata Creatingaworksheetfor Explainhowtocalculate


Practicethesortingof
worksheets acrossrowsandcolumns calculatingdataacrossthe dataacrossrowsand
recordsonthebasisof
rowsandcolumns columns alphabetsandnumbersto
filterthedata
11 Linkingthecellsin Describetheadvantageof Creatingmultiple Explainhowtomake Createamultiple
multipleworkbooks LinkingtheCellsina workbooksand linkagesbetweenvarious workbooksandthen
Multipleworkbooks establishingthelinkages cellsinamultiple establishthelinkages
Describetheadvantagesof betweenvariouscells workbooks betweenvariouscells
LinkingtheCellsina
Multipleworkbooks
Howtolinkacellina
multipleworkbooks
12 Shareworksheetdata Describetheadvantageof Creatingaworksheetand Explainhowtosharethe Createaworksheetand
Sharingworksheetdata sharingitforupdatingthe worksheetformultiple shareitforupdatingthe
data usertoupdatedata databymorethanone
simultaneously usersatatime

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Page 14 of 22
Competency Based Curriculum for NVEQF Level 2, Sector: Information Technology/Information Technology Enabled Services

Code UnitTitle Duration Location Teaching&TrainingMethod


IT205 DigitalPresentation(Intermediate) 10Hours ClassroomandComputerLab InteractiveLecture&PracticalActivity

SnLearningOutcomes KnowledgeEvaluation PerformanceEvaluationInteractiveLecture PracticalActivity


1 Insertmoviein Describetheadvantagesof Creatingapresentation Explainhowtoinsert Visittoacomputerlaband
presentation insertingmoviein havingmovie movie/filminpresentation createapresentation
presentation Procedureofanimating havingmultiplemovieclips
Howtoinsertmoviein graphicalobjectinaslide
presentation
2 Insertaudioclipsin Describeadvantagesof Creatingapresentation Explainhowtoinsert Visittoacomputerlaband
presentation insertingaudioclipsin havingAudioClips AudioClipsinpresentation createapresentation
presentation havingmultiplemovieclips
HowtoinsertAudioClips
inpresentation
3 Inserttableina Describetheprocedureof Creatingpresentationby Explainhowtoinsert Visittoacomputerlaband
presentation insertingtableina importingtablefrom tablesandformatingthe createapresentation
presentation,importing anotherapplication tables havingmultiplemovieclips
tablefromdifferent
application
Howtoformatatableina
presentation
4 Usechartsinpresentation Describetheprocedureof Demonstratetheprocedure Explainhowtoinsert Visittoacomputerlaband
insertingchartsinaslide ofcreatingchartforthe chartsinapresentation createapresentation
Describetheadvantageof presentation havingchartsofdifferent
usingchartsina types
presentation

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Competency Based Curriculum for NVEQF Level 2, Sector: Information Technology/Information Technology Enabled Services

SnLearningOutcomes KnowledgeEvaluation PerformanceEvaluationInteractiveLecture


PracticalActivity
5 Inserttransitionsand Describetheprocedureof Creatingpresentationby Explainhowtoinsert
Visittoacomputerlaband
animations InsertingTransitionsand insertingtransitionsand Transitionsand
createapresentationby
Animations animations Animations insertingTransitionand
Animations
6 Groupingobjects Whatistheadvantageof Creatingpresentationby ExplainhowtoGroupthe Visittoacomputerlaband
groupingobjects groupingobjects Objects createapresentationby
DescribetheGrouping insertingTransitionand
Objectsinpresentation Animations
7 Insertspeakernotes Describehowtoinsert Creatingpresentationby Explainhowtoinsert Visittoacomputerlaband
speakersnote insertingspeakersnote speakersnote createapresentationby
insertingspeakersnote
8 Reviewcontent Howtoreviewcontent Reviewingthecontentsof Explainhowtoreviewthe Visittoacomputerlaband
presentations contents createapresentationby
insertingspeakersnote
9 Preparetodeliverthe Howtodeliverthe Deliveringpresentationby Explainhowtodeliverthe Visittoacomputerlaband
presentation presentation choosingtheappropriate presentation Deliverthepresentationby
wayaspertheavailability choosingtheappropriate
ofequipments wayaspertheavailability
ofequipment
10 Printapresentation Describevariousprint Printthepresentationin Printingapresentation Visittoacomputerlaband
formatsofpresentation handoutformat. printapreviouslyprepared
presentationinhandout
formathaving4slidesper
page

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Page 16 of 22
Competency Based Curriculum for NVEQF Level 2, Sector: Information Technology/Information Technology Enabled Services

Code UnitTitle Duration Location TeachingandTrainingMethod


IT206 EmailMessaging(Intermediate) 10Hours ClassroomandComputerLab InteractiveLectureandPracticalActivity

SnLearningOutcomes KnowledgeEvaluation
PerformanceEvaluationInteractiveLecture PracticalActivity
1 Managecalendar Whatistimemanagement
Enlistthestepstomanage Explainhowtomanage Practicetomarkschedules
Howtoutilizesthe
(add,edit,delete)schedule schedulesincalendarfor inemailcalendardate,
calender inemailcalendar emailaccounts monthandhourswise
2 Manageappointments Howcanweschedulean
Scheduling(add,editand Explainhowtoschedule Practicetoschedule
appointmentsincalenders
delete)appointmentsin appointmentsinemail appointmentsinemail
emailcalendar accountscalendar calendar
3 Categorizean Howtocategorizethe Categorizingan Explainhowtocategorize Visittoacomputerlaband
appointments appointmentsasperour appointmentsasperour theappointmentsasper categorizeappointmentsas
need priorities need perourpriorities
4 Shareandprintcalender Whatisuseofsharing, Sharingthecalendarwith Explainhowtoshareand Visittoacomputerlaband
Describehowtoshareand othersand printthecalendar shareandprintthe
printthecalendar Printingacalender calendar
5 Createameetingrequest Describehowtosend Sendingmeetingrequestto Describingthemeeting Sendameetingrequestto
meetingrequesttouser multipleuser requestprocedure allthenetworkusersinlab
6 Respondtoameeting Describehowtorespondto Respondingtoameeting Describingtheprocedureto Respondtoameeting
request ameetingrequest requestsentbythehost respondtomeetingrequest requestsreceivedbyyou
7 Createandeditatask Prepareaprocessflow Enlistthecreatedtasks Describingtheprocedureof HandsonComputer
diagramforcreatingand thatcanbeeditedwith creatingandeditingatask Laboratory
editingthetasks saveoptions
8 Createandeditanote Prepareaprocessflow Prepareaprocessflow Describingtheprocedureof HandsonComputer
diagramforcreatingand diagramforeditingand creating,editingand Laboratory
editingtheNote savingtheNote savingtheNote
9 Createandeditajournal Enlisttheentriesthatcan CreateandeditJournal Demonstrationofcreating, HandsonComputer
entry berecordedinaJournal entries editingandsavingEntries Laboratory

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Page 17 of 22
Competency Based Curriculum for NVEQF Level 2, Sector: Information Technology/Information Technology Enabled Services

UnitCode UnitTitle Duration Location Teaching&TrainingMethod


IT207 DatabaseDevelopment(Basic) 10Hours ClassroomandComputerLab InteractiveLecture&PracticalActivity

SnLearningOutcomes KnowledgeEvaluation PerformanceEvaluationInteractiveLecture PracticalActivity


1 Introducewithdatabase IntroducewithDBMSand Creatingtableasper IntroducewithDBMSand CreatetableasperDBMS
concepts Databaseconcepts DBMS Databaseconcepts
2 Storedataintable HowtostoreDataina Storedataintablesasper ExplainDatastoragein Storedataintables
table datatypes(Numeric, table,Conceptofrow, (accordingtodatatypes
Conceptofrow,column, alphanumeric,binarytype, column,databasefields, like:NumericType,
databasefields,datatypes, date&time,othervariable datatypes,primarykey AlphanumericType,
primarykeyetc types),Createdatafields BinaryType,Date&time,
withprimarykey OtherVariabletypes)
3 Manipulatewithdata Describedata Demonstratethe ExplainDatamanipulation retrievetherecordsasper
manipulationandretrieval commandstoretrievethe andretrieval therequirement
mechanism recordsasperthe
requirement
4 Createadatabaseobject Whatisdatabaseobjects Creatingdatabaseobjects Whatisdatabaseobjects, Createdatabaseobjects
Howtocreatedatabase Creatingdatabaseobjects
objects
5 Createatable Whatistableandhowto CreatingtableinDBMS Explainwhatistableand CreatetableinDBMS
CreateaTablereatinga howtocreateatable
table
6 Buildforms Whatisformandhowto CreatingformsinDBMS Explainwhatisformand Createform
Createform howtocreateaform
7 CreateandmanagequeriesDescribetheprocedureto Creatingandexecutingthe Explainhowtocreatand Executequeryonthe
createandmanageQueries queriesinthedatabase managethequeries database
8 Designreports Whatisreport,DesigningaDesigningareport Whatisreport,DesigningaDesignreport
reportfromdatabase reportfromdatabase

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Page 18 of 22
Competency Based Curriculum for NVEQF Level 2, Sector: Information Technology/Information Technology Enabled Services

AssessmentGuide 1. Writtentest:Itallowscandidatestodemonstratethatthey
havetheknowledgeandunderstandingofagiventopic.
Assessment is a process used for determining an individual's 2. Practicaltest:Itallowscandidatestodemonstrate
progressorlevelofmastery/competenceinanoccupationalarea.It
applicationofskillsinsimulatedorrealworkconditions
may be formative (continuous) and/or summative (final). It is a
againstcompetencystandards(skillandacademic
process of collecting evidence and making judgement about the
standards).
extenttowhichapersondemonstratestheknowledgeandskillsset
3. Oraltest/vivavoce:Itallowscandidatestodemonstrate
outinthestandardsorlearningoutcomesofaunitofcompetency.
communicationskillsandcontentknowledge.Audioorvideo
Assessmentshouldbedoneonthebasisofinformationorevidence
recordingcanbedoneatthetimeoforaltestorvivavoce.
about the individuals ability against clearly stated objectives or
4. Portfolio:Itisacompilationofdocumentsthatsupportsthe
standards. A diversity of assessment methods is required to
candidatesclaimofcompetencethatwasacquiredfromprior
achieve the multiplepurposes and tosatisfythe requirements of
learningandexperience.Documents(includingphotos,
competency based assessment. Appropriate evidence is to be
newspaperarticles,reports,etc.)ofpracticalexperiencein
collectedfromactivitiesthatcanbeclearlyrelatedtothe Unitsof
theworkplaceorthecommunityandphotographsofthe
Competency. It should cover all the elements and performance
productspreparedbythecandidatesrelatedtotheunitsof
criteria/indicators in the competency standards. Students
competencyshouldbeincludedintheportfolio.
achievementsshouldbeassessedbyusingthefollowingmethodsof
5. Project:Projects(individualorgroupprojects)areagreat
assessment.
waytoassessthepracticeskillsonadeadline,butthese
Sn Methodof Weightage Evaluator
shouldbegivenonthebasisofthecapabilityofthe
Assessments (Max.marks)
individualtoperformthetasksoractivitiesinvolvedinthe
1. Writtentest 30 Teacher project.Projectsshouldbediscussedintheclassandthe
2. Practicaltest 30 CertifiedAssessor# teachershouldperiodicallymonitortheprogressofthe
3. Oraltest/vivavoce 10 Teacher/Ext.Examiner projectandprovidefeedbackforimprovementand
4. Portfolio 10 Teacher innovation.
5. Project 10 Teacher/Trainer 6. DirectObservationDirectobservationrequiresa
6. DirectObservation 10 Teacher/Trainer considerabledegreeofcommitmentfromtheobserverand
thosebeingobserved.Employabilityskillsevaluationlisted
Total 100
belowinthetableshouldbeevaluatedthroughdirect
#AssessorswillbecertifiedbytheStateEducationBoard.
observationbytheteacher/trainerandappropriaterecords
shouldbemaintainedfortransparencyinevaluation.

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Page 19 of 22
Competency Based Curriculum for NVEQF Level 2, Sector: Information Technology/Information Technology Enabled Services

Employability Sn CompetenciesandPerformance Y N HARDWARE


SkillArea Standards PentiumsystemwithmultimediaandCombodrives,Zip
drivesandDATdrives(Latestconfiguration)
Communication 1. Questionsappropriately Notebooks
2. Writesclearlyandlegibly Inkjetprinter
Laserprinter
3. Demonstratesgoodlisteningand Sparememory,Processor,cables,connectors,powerpack,
respondingskills battery.
4. Informsabouttheabsenceand NICcards.
reasonsofabsence WEBCamera
OneDotMatrixprinterfordismantling,demonstrationand
Responsibility 5. Organizeswork
reassembly.
6. Managestimeeffectivelyand Inkjet/Deskjetfordismantling,demonstrationand
efficiently reassembly.
7. Completeassignmentstimely LaserJetfordismantling,demonstrationandreassembly.
Lineprinter.
8. Displayscarefortoolsand ExternalHarddiskdrives.
equipment Differenttypes,makesandcapacitiesofHDDinIDE/ATA
9. Acceptsresponsibilitypleasantly andSCSI.
Flash/Thumb/Pendrivesofdifferentmakesandcapacities.
Competent=0.5marks,Notyetcompetent=0
Differenttypes,makesandsizesofmonitorsfordismantling,
demonstrationandreassembly
ListofTools,EquipmentandMaterials
DifferenttypesofKeyboardsincludingwirelesskeyboards.
DifferenttypesofMiceincludingwirelessmouse.
Thelistoftools,equipmentandmaterialsgivenbelowissuggestive
andanexhaustivelistshouldbepreparedbytheteacher/trainer.
SOFTWARE
Onlybasictools,equipmentandaccessoriesshouldbeprocuredby
Operatingsystemsfullandlegalversions.
theInstitutionforperformanceofroutinetasksoractivitiesbythe
WindowsMSoffice/OpenOfficepackage.
students.
LinuxOS.
TOOLS
I.ComputerHardware,SoftwareandPeripherals

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Page 20 of 22
Competency Based Curriculum for NVEQF Level 2, Sector: Information Technology/Information Technology Enabled Services

Toolkit
Cableconnectors TeachersQualifications
Crimpingtools
RJ45connectorsandCrimpingtool. Qualification, competencies and other requirements for
Vacuumcleaner appointment of Graduate Teacher (IT/ITeS) on contractual basis
Airblower shouldbeasfollows:
Qualifications:BCA/B.Sc.(ComputerScience)/B.Sc.(IT)fromany
OTHERDEVICES UGC recognized University OR 3 years Diploma in Computer
UPS5KVA Science/EngineeringorIT/ITESorDOEACCAlevel
MultimediaProjector Desirable:1yearexperienceinindustry
ExternalHDD MinimumCompetencies:Effectivecommunicationskills(oraland
DVDwriter written),Basiccomputingskills.
UTP5/5e/6cable. AgeLimit:1837years,relaxationtobeprovidedasperGovt.rules.

FURNITURE
Computermaintenancetable
Labstools/chairs
Computertables

CONSUMABLES
Paper
PrinterCartridges
II.Trainingmaterials
1. Teachershandbook
2. Referencebooks
3. Studentworkbook
4. Brochures
5. Slidesforpresentations
6. RecordedCompactDiscs
7. Videotapes

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Page 21 of 22
Competency Based Curriculum for NVEQF Level 2, Sector: Information Technology/Information Technology Enabled Services

ListofContributors SubjectMatterExperts
Following experts have worked and contributed in the various
AdvisoryExperts workshopfordevelopmentofthiscompetencybasedcurriculumin
1. Prof.R.B.Shivagunde,JointDirector,PSSCIVE,NCERT, IT/ITeSsector.Theircontributionisacknowledged.
Bhopal Dr.OmVikas,

2. Prof.SaurabhPrakash,Head,DepartmentofEngineering& MsGurpreetKaur,
Technology,PSSCIVE,NCERT,Bhopal Mr.MukeshKumar,
3. Prof.VinaySwarupMehrotra,Head,Curriculum Ms.NancySehgal,
DevelopmentandEvaluationCentre,PSSCIVE,NCERT, Mr.YogeshKumar,
Bhopal Ms.DarshikaSanghani,
4. Ms.RekhaMenon,WadhwaniFoundation Ms.SoniaKakkar,
5. Mr.AjayGoel,WadhwaniFoundation Mr.ToralVeecumsee,
6. Mr.AustinThomas,WadhwaniFoundation
CoordinatorforIT/ITeSSector:Sh.DeepakShudhalwar,
AssistantProfessorinComputerScience/Engg.,PSSCIVE,
NCERT,Bhopal,dipakds@yahoo.com,Cell9425018802

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Page 22 of 22