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CompetencyBasedCurriculum
NationalVocationalEducationQualificationProgramme
NVEQLevel2
ITServiceDeskAttendant
Sector:InformationTechnology/InformationTechnology
EnabledServices(IT/ITeS)
PSSCentralInstituteofVocationalEducation,Bhopal
(aconstituentunitofNCERT,anautonomousorganizationunderMinistry
ofHumanResourceDevelopment,GovernmentofIndia)
All rights reserved. All copyright of this competency based curriculum is solely and exclusively owned by PSSCIVE.
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Competency Based Curriculum for NVEQF Level 2, Sector: Information Technology/Information Technology Enabled Services
Contents Introduction
6 Practicalactivities 5 TheNVEQForganizesqualificationsaccordingtoaseriesoflevels
of knowledge and skills. These levels are defined in terms of
7 Onthejobtraining 5
learning outcomes i.e., the competencies (knowledge, skills and
8 Certification 5 attitude) which the learners must possess regardless of whether
9 CompetencyBasedUnits 6 they were acquired through formal, nonformal or informal
education and training system. Qualifications are made up of
IT201 FunctionalEnglish(Intermediate) 6 occupationalstandardsforspecificareasoflearningunitsorunitof
IT202 WebApplications(Basic) 9 competency.Unitsofcompetencyarethespecificationofknowledge
IT203 WordProcessing(Intermediate) 10 and skill and the application of that knowledge and skill to the
standard of performance expected in the workplace. The Unit of
IT204 Spreadsheet(Intermediate) 12 competencyorNationalOccupationStandardscomprisinggeneric
IT205 DigitalPresentation(Intermediate) 15 and technical competencies an employee should possess are laid
downbytheSectorSkillCounciloftherespectiveeconomicorsocial
IT206 EmailMessaging(Intermediate) 17
sector.
IT207 DatabaseDevelopment(Basic) 18
Competencyisdefinedintermsofwhatapersonisrequiredtodo
10 Assessmentguide 19 (performance), under what conditions it is done (conditions) and
11 Listoftools,equipmentandmaterials 20 howwellitistobedone(standards).Itcanbebroadlycategorized
into foundational, practical and reflexive competencies. Generic
12 Teachersqualifications 21
competencies are considered essential for a person to participate
13 Listofcontributors 22 effectivelyintheworkforce,whereastechnicalcompetenciesarean
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Competency Based Curriculum for NVEQF Level 2, Sector: Information Technology/Information Technology Enabled Services
All rights reserved. All copyright of this competency based curriculum is solely and exclusively owned by PSSCIVE.
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Competency Based Curriculum for NVEQF Level 2, Sector: Information Technology/Information Technology Enabled Services
ObjectivesoftheCourse CompetencyBasedCurriculumLevel2
Uponcompletionofthiscourse,youwillbeableto:
FramestandardsentencesinEnglishforintroducing Sector:InformationTechnology/InformationTechnology
yourself,greetingothers,expressingaboutyourfamily, EnabledServices
tellingtime,askingquestions,describingweather,
CourseStructure:Thiscourse(vocationalqualificationpackage)
expressinglikesanddislikes,invitingpeople,etc.
Describetheroleandfunctionsofvariouspartsofcomputers. isaplannedsequenceofinstructionsconsistingofthefollowing07
Demonstratetheuseofvarioushardwareandsoftwarein modules,calledasUnits.
basicoperations,suchascreatingandmanagingfilesand Sn Unit UnitTitle Learning Prereq
folder,changingdisplay,andmouseproperties,using Code Hours uisite
internetandworldwideweb,usingdigitalmediadevices,etc.
Demonstratetheknowledgeofpreventingharmfromnatural 1 IT201 FunctionalEnglish(Intermediate) 10
andhumanthreats.
Demonstratetheabilitytoperformtouchtyping. 2 IT202 WebApplications(Basic) 10
Demonstratetheuseofwordprocessorincreating,editing,
3 IT203 WordProcessor(Intermediate) 10
formattingandprintingadocument.
Demonstratetheuseofspreadsheetprogramincreating 4 IT204 Spreadsheet(Intermediate) 10
spreadsheet,enteringandeditingdata,enteringformulaefor
calculations,formattingcells,preparingstockregister, 5 IT205 DigitalPresentation(Intermediate) 10
insertingcurrencysymbol,checkingandcorrectingspelling
errors,applyingbordersanddifferentstyles,andprinting 6 IT206 EmailMessaging(Intermediate) 10
worksheets.
7 IT207 DatabaseDevelopment(Basic) 10
Demonstratetheuseofdigitalpresentationsoftwarein
creating,editing,formattingandprintingslidesandmaking TotalHours 70
presentations.
Demonstratetheknowledgeofopeningandoperatingan
emailaccountforreading,composing,editing,sending, Successfulcompletionof70hoursoftheorysessionsand130hrsof
forwardingandmanagingemailmessages. practicalactivitiesandonthejoblearningistobedoneforfull
qualification.
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Competency Based Curriculum for NVEQF Level 2, Sector: Information Technology/Information Technology Enabled Services
All rights reserved. All copyright of this competency based curriculum is solely and exclusively owned by PSSCIVE.
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Competency Based Curriculum for NVEQF Level 2, Sector: Information Technology/Information Technology Enabled Services
All rights reserved. All copyright of this competency based curriculum is solely and exclusively owned by PSSCIVE.
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Competency Based Curriculum for NVEQF Level 2, Sector: Information Technology/Information Technology Enabled Services
All rights reserved. All copyright of this competency based curriculum is solely and exclusively owned by PSSCIVE.
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Competency Based Curriculum for NVEQF Level 2, Sector: Information Technology/Information Technology Enabled Services
All rights reserved. All copyright of this competency based curriculum is solely and exclusively owned by PSSCIVE.
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Competency Based Curriculum for NVEQF Level 2, Sector: Information Technology/Information Technology Enabled Services
All rights reserved. All copyright of this competency based curriculum is solely and exclusively owned by PSSCIVE.
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Competency Based Curriculum for NVEQF Level 2, Sector: Information Technology/Information Technology Enabled Services
All rights reserved. All copyright of this competency based curriculum is solely and exclusively owned by PSSCIVE.
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Competency Based Curriculum for NVEQF Level 2, Sector: Information Technology/Information Technology Enabled Services
All rights reserved. All copyright of this competency based curriculum is solely and exclusively owned by PSSCIVE.
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Competency Based Curriculum for NVEQF Level 2, Sector: Information Technology/Information Technology Enabled Services
All rights reserved. All copyright of this competency based curriculum is solely and exclusively owned by PSSCIVE.
Page 12 of 22
Competency Based Curriculum for NVEQF Level 2, Sector: Information Technology/Information Technology Enabled Services
All rights reserved. All copyright of this competency based curriculum is solely and exclusively owned by PSSCIVE.
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Competency Based Curriculum for NVEQF Level 2, Sector: Information Technology/Information Technology Enabled Services
All rights reserved. All copyright of this competency based curriculum is solely and exclusively owned by PSSCIVE.
Page 14 of 22
Competency Based Curriculum for NVEQF Level 2, Sector: Information Technology/Information Technology Enabled Services
All rights reserved. All copyright of this competency based curriculum is solely and exclusively owned by PSSCIVE.
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Competency Based Curriculum for NVEQF Level 2, Sector: Information Technology/Information Technology Enabled Services
All rights reserved. All copyright of this competency based curriculum is solely and exclusively owned by PSSCIVE.
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Competency Based Curriculum for NVEQF Level 2, Sector: Information Technology/Information Technology Enabled Services
SnLearningOutcomes KnowledgeEvaluation
PerformanceEvaluationInteractiveLecture PracticalActivity
1 Managecalendar Whatistimemanagement
Enlistthestepstomanage Explainhowtomanage Practicetomarkschedules
Howtoutilizesthe
(add,edit,delete)schedule schedulesincalendarfor inemailcalendardate,
calender inemailcalendar emailaccounts monthandhourswise
2 Manageappointments Howcanweschedulean
Scheduling(add,editand Explainhowtoschedule Practicetoschedule
appointmentsincalenders
delete)appointmentsin appointmentsinemail appointmentsinemail
emailcalendar accountscalendar calendar
3 Categorizean Howtocategorizethe Categorizingan Explainhowtocategorize Visittoacomputerlaband
appointments appointmentsasperour appointmentsasperour theappointmentsasper categorizeappointmentsas
need priorities need perourpriorities
4 Shareandprintcalender Whatisuseofsharing, Sharingthecalendarwith Explainhowtoshareand Visittoacomputerlaband
Describehowtoshareand othersand printthecalendar shareandprintthe
printthecalendar Printingacalender calendar
5 Createameetingrequest Describehowtosend Sendingmeetingrequestto Describingthemeeting Sendameetingrequestto
meetingrequesttouser multipleuser requestprocedure allthenetworkusersinlab
6 Respondtoameeting Describehowtorespondto Respondingtoameeting Describingtheprocedureto Respondtoameeting
request ameetingrequest requestsentbythehost respondtomeetingrequest requestsreceivedbyyou
7 Createandeditatask Prepareaprocessflow Enlistthecreatedtasks Describingtheprocedureof HandsonComputer
diagramforcreatingand thatcanbeeditedwith creatingandeditingatask Laboratory
editingthetasks saveoptions
8 Createandeditanote Prepareaprocessflow Prepareaprocessflow Describingtheprocedureof HandsonComputer
diagramforcreatingand diagramforeditingand creating,editingand Laboratory
editingtheNote savingtheNote savingtheNote
9 Createandeditajournal Enlisttheentriesthatcan CreateandeditJournal Demonstrationofcreating, HandsonComputer
entry berecordedinaJournal entries editingandsavingEntries Laboratory
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Competency Based Curriculum for NVEQF Level 2, Sector: Information Technology/Information Technology Enabled Services
All rights reserved. All copyright of this competency based curriculum is solely and exclusively owned by PSSCIVE.
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Competency Based Curriculum for NVEQF Level 2, Sector: Information Technology/Information Technology Enabled Services
AssessmentGuide 1. Writtentest:Itallowscandidatestodemonstratethatthey
havetheknowledgeandunderstandingofagiventopic.
Assessment is a process used for determining an individual's 2. Practicaltest:Itallowscandidatestodemonstrate
progressorlevelofmastery/competenceinanoccupationalarea.It
applicationofskillsinsimulatedorrealworkconditions
may be formative (continuous) and/or summative (final). It is a
againstcompetencystandards(skillandacademic
process of collecting evidence and making judgement about the
standards).
extenttowhichapersondemonstratestheknowledgeandskillsset
3. Oraltest/vivavoce:Itallowscandidatestodemonstrate
outinthestandardsorlearningoutcomesofaunitofcompetency.
communicationskillsandcontentknowledge.Audioorvideo
Assessmentshouldbedoneonthebasisofinformationorevidence
recordingcanbedoneatthetimeoforaltestorvivavoce.
about the individuals ability against clearly stated objectives or
4. Portfolio:Itisacompilationofdocumentsthatsupportsthe
standards. A diversity of assessment methods is required to
candidatesclaimofcompetencethatwasacquiredfromprior
achieve the multiplepurposes and tosatisfythe requirements of
learningandexperience.Documents(includingphotos,
competency based assessment. Appropriate evidence is to be
newspaperarticles,reports,etc.)ofpracticalexperiencein
collectedfromactivitiesthatcanbeclearlyrelatedtothe Unitsof
theworkplaceorthecommunityandphotographsofthe
Competency. It should cover all the elements and performance
productspreparedbythecandidatesrelatedtotheunitsof
criteria/indicators in the competency standards. Students
competencyshouldbeincludedintheportfolio.
achievementsshouldbeassessedbyusingthefollowingmethodsof
5. Project:Projects(individualorgroupprojects)areagreat
assessment.
waytoassessthepracticeskillsonadeadline,butthese
Sn Methodof Weightage Evaluator
shouldbegivenonthebasisofthecapabilityofthe
Assessments (Max.marks)
individualtoperformthetasksoractivitiesinvolvedinthe
1. Writtentest 30 Teacher project.Projectsshouldbediscussedintheclassandthe
2. Practicaltest 30 CertifiedAssessor# teachershouldperiodicallymonitortheprogressofthe
3. Oraltest/vivavoce 10 Teacher/Ext.Examiner projectandprovidefeedbackforimprovementand
4. Portfolio 10 Teacher innovation.
5. Project 10 Teacher/Trainer 6. DirectObservationDirectobservationrequiresa
6. DirectObservation 10 Teacher/Trainer considerabledegreeofcommitmentfromtheobserverand
thosebeingobserved.Employabilityskillsevaluationlisted
Total 100
belowinthetableshouldbeevaluatedthroughdirect
#AssessorswillbecertifiedbytheStateEducationBoard.
observationbytheteacher/trainerandappropriaterecords
shouldbemaintainedfortransparencyinevaluation.
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Competency Based Curriculum for NVEQF Level 2, Sector: Information Technology/Information Technology Enabled Services
All rights reserved. All copyright of this competency based curriculum is solely and exclusively owned by PSSCIVE.
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Competency Based Curriculum for NVEQF Level 2, Sector: Information Technology/Information Technology Enabled Services
Toolkit
Cableconnectors TeachersQualifications
Crimpingtools
RJ45connectorsandCrimpingtool. Qualification, competencies and other requirements for
Vacuumcleaner appointment of Graduate Teacher (IT/ITeS) on contractual basis
Airblower shouldbeasfollows:
Qualifications:BCA/B.Sc.(ComputerScience)/B.Sc.(IT)fromany
OTHERDEVICES UGC recognized University OR 3 years Diploma in Computer
UPS5KVA Science/EngineeringorIT/ITESorDOEACCAlevel
MultimediaProjector Desirable:1yearexperienceinindustry
ExternalHDD MinimumCompetencies:Effectivecommunicationskills(oraland
DVDwriter written),Basiccomputingskills.
UTP5/5e/6cable. AgeLimit:1837years,relaxationtobeprovidedasperGovt.rules.
FURNITURE
Computermaintenancetable
Labstools/chairs
Computertables
CONSUMABLES
Paper
PrinterCartridges
II.Trainingmaterials
1. Teachershandbook
2. Referencebooks
3. Studentworkbook
4. Brochures
5. Slidesforpresentations
6. RecordedCompactDiscs
7. Videotapes
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Competency Based Curriculum for NVEQF Level 2, Sector: Information Technology/Information Technology Enabled Services
ListofContributors SubjectMatterExperts
Following experts have worked and contributed in the various
AdvisoryExperts workshopfordevelopmentofthiscompetencybasedcurriculumin
1. Prof.R.B.Shivagunde,JointDirector,PSSCIVE,NCERT, IT/ITeSsector.Theircontributionisacknowledged.
Bhopal Dr.OmVikas,
2. Prof.SaurabhPrakash,Head,DepartmentofEngineering& MsGurpreetKaur,
Technology,PSSCIVE,NCERT,Bhopal Mr.MukeshKumar,
3. Prof.VinaySwarupMehrotra,Head,Curriculum Ms.NancySehgal,
DevelopmentandEvaluationCentre,PSSCIVE,NCERT, Mr.YogeshKumar,
Bhopal Ms.DarshikaSanghani,
4. Ms.RekhaMenon,WadhwaniFoundation Ms.SoniaKakkar,
5. Mr.AjayGoel,WadhwaniFoundation Mr.ToralVeecumsee,
6. Mr.AustinThomas,WadhwaniFoundation
CoordinatorforIT/ITeSSector:Sh.DeepakShudhalwar,
AssistantProfessorinComputerScience/Engg.,PSSCIVE,
NCERT,Bhopal,dipakds@yahoo.com,Cell9425018802
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