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Introduction
Today, organizations are recognizing the importance of using best practices to enhance the skills and
knowledge of the workforce to have a competitive edge over other organizations competing in the market. An
essential component of every organization is "training and development" of its employees. The effectiveness of
training can be measured if the knowledge and skills of the potential employees is harness and developed.
Harnessing, transferring and equipping information and knowledge to the potential employees within an
organization in order to interpret that information and knowledge into practice with a vision to improve the
organizational effectiveness and productivity and the management of the people in referred as training in
general terms.
Training programmes and development of new employees after recruitment and selection process is an
ongoing and many folded set of activities. Training and development is carried on in order to convey knowledge
and skills to a big shot, over and over again to perform a job or a new role in the future. In Aviva Life Insurance
Company Private Limited, training is considered as an effective tool to keep hold of and motivate their people
and to be acquainted with technical change and customer services. Training and development programme
must be strategically arranged in a line with the mission and goals of an organization. It needs to be aligned
and designed with the aim of training and equipping employees to achieve the organizational goals,
departmental as well as personal goals.
Training and development function is progressively more than a programme. Increasingly, it is a tool for
breaking the new grounds and conveying continuous learning process and bringing about the change through
training and development activities. Improved productivity has turn out to be universally recognized by the
organization and it is dependant on efficient and effective training of the employees. Now a day, Aviva Life
Insurance Company is investing on training and development of its workforce to stay a head and to gain
competitive advantage. In order to stay competitive and to guarantee brilliant and skilled staff, Aviva needs to
make sure the training and development of all the employees. Staff training and development is the bottom line
of organization success.
Planned training and development programme is a systematic development of knowledge and skills, attitude
required to perform a job by the employees. Fresh candidate into Aviva carry certain skills and capabilities
which are not pertinent to its goals and objects and or needs most of the time. It is the planned training and
development program which are entailed for the new and existing employees to facilitate them to work in the
direction of achieving expected destination of the organization. Mental, physical, social and intellectual trainings
all are very essential for the development of personal and as well as for organizational success.
Literature Review
Following will the literature review relating to the research on evaluating the effectiveness of training for the
employees.
Training
Conventional training necessitates covering up the important job-related skills and knowledge. On the whole,
the most important and effective way to develop and train employees is based on effective training programme.
Training is not only for the employees but also subjected to the top level management and the administration
level. Employees should give training according to their job performance because every employee has different
function to perform in organization.
Function of Training
The function of Training is:
"To provide employees with the skills and knowledge require ensuring optimum performance results, develop a
cache of employees qualified to meet the organization's operational needs, and contribute to positive morale,
employee satisfaction, and development."
Importance of Training
If the employees are giving proper training, it will benefit the organization in so many ways. By providing proper
training Aviva can learn that how it will carry on in today's rivalry world and speedily varying atmosphere.
Training helps in adding up worth to the reimbursement of the organization. If there is proper support from
management and workers, Training will be more valuable. The value of training is as follows [1] :
Productivity can be increased in an Aviva with proper training.
Employee's skill knowledge can be enhanced through training and it also helps a lot in improving whole
character of the employee.
Quality of work performed by the employees can be enhanced by providing proper training.
Training helps in the improvement of the human resources in the organization by giving them skill base
knowledge and through it employees can also improve their personality.
Maintenance of employees within the organization is done by Training and reduces labors return.
Employees get motivated for their work through training. Moreover, motivation helps the employees in
performing organizational goals and objectives.
To build a peaceful work place in Aviva training is considered an important tool. It will also help in establishing
the employee relationships and enhance the organizational traditions.
Aviva Life Insurance Company can get more profit through proper training. If the employees will get proper
training then they will perform their work more efficiently which at the same time minimize the wear and tear.
Goals and objectives in Aviva can only be achieved with proper training and it also helps the employees to
perform their goals.
Methods of Training
There are several methods used for training such as;
On Job Training (OJ)
Off Job Training (Seminars, Lectures etc)
Cognitive Training (Discussions, Demonstrations etc)
Behavioural Training (Role Playing, Business Games etc)
Classroom Lectures
Coaching
Role Playing
Mentoring
(Divina M. Edralin. (2004).
Research Questions
The research questions are:
What training programs are used by Aviva?
What are the actions for all the training programs which are done by Aviva?
How efficient and effective the training programs are done for the employees by Aviva?
What suggestions and recommendations can be purposed to Aviva for the enhancement in their training
programs?
Problem Statement
"Organizations using training programmes are much effective and are meeting organizational needs or failing in
today's changing world."
Hypothesis
Every research has two variables. The independent variable does affect the dependent variable in every
research.
"AN EVALUATION OF THE EFFECTIVENESS OF TRAINING FOR EMPLOYEES"
Dependent Variable: Employees of an organization
Independent Variable: Training Programmes
Conclusion
The most important function of human resources management in Aviva is the training of employees. The
transformation of skills and knowledge required to enhance the performance and increase the productivity can
be achieved through effective training programme. Along with effective training, effective evaluation of training
is necessary. The training programme should be according to the requirements and needs of the job. Before
setting up any training programme, job specifications should be taken into account. The employees should also
be fully motivated regarding the training programmes. For measuring whether the training objectives are
achieved or not, evaluation should be done periodically. Evaluation helps the Aviva in measuring the
effectiveness of the training programmes. There are proper methods for evaluating each and every type of
training programme. The result of evaluation depends on the data collected by the organization for doing
evaluation.