Chapter One

INTRODUCTION
Sign On - GIS Pages - Computer Assisted Instructions
On-Line Help Facility

Chapter Two
AIR SEGMENTS
Timetable - Availability - Booking - Point & Click Quick Reference

Chapter Three
BOOKING FILE
Name field - Phone field - Ticketing - Vendor Remarks - SSRs
OSI - Mileage Membership - Seats - Divide Booking File
Repeat Booking File - Retrieve Booking File - List Booking File
Queue to the Airlines AST - Claim PNR

Chapter Four

CARMASTER
Car Index - Qualified Availability - Automated Rules Viewing
Car Description - Sell - Direct Sell - Request car via airline
Car Modify - Cancel Car Segments

Chapter Five
ROOMMASTER
Hotel Index - Basic Availability - Complete Availability
HOA Search Qualifiers - Hotel Description - Hotel Sell
Sell Inside Availability Vendor - Hotel Modifications
Cancel Hotel Segments - Queuing to Hotel Vendor

Chapter Six

FARES
Basic Fare Display Entries - Fare Display - Follow Up Entries
Search Qualifiers - Infolink Entries - Fare Quote Planner
Follow Up Entries - Fare Quote Planner Updates
Fare Quote Entries - Pricing Modifiers - Filed Fare Display
Focalpoint Shopping

Chapter Seven
DOCUMENT PRODUCTION
Linkage to Printer - Designate Stock Type - Display Linkage
Ticket Stock Table - Ticket Printer Table - TNS - Ticket Voiding
Printing Ticket - Change Ticket Modifiers - Exchange Tickets
Electronic Ticketing - Itinerary Preparation
Document Itinerary Field - Fall back and Recovery Queues - Miscellaneous

1
THE GALILEO POCKET GUIDE
 INTRODUCTION
SIGN ON

SON / ZHA Sign on with staff initials

SON / ZGL4HA Sign on with PCC & staff initials
SB Switch to work area B
SA/AG Switch to workarea A, duty code 'AG'
+J OR ZUSER Display GTID
OP / W* Show current / available workareas
STD / ZHA Display user profile, user code HA
SOF Sign off
SOF / ZGL4HA Override (Z with PCC / staff initials)
SAI Sign Back into all areas when temporarily
signed off.
Note : SON / ZHA can be used when signing in from the same office

GIS PAGES

GG* Main index

GC* Current chapter
GP*20 Page 20 of current chapter
GP* Refresh current page
GC *123 / 20 Chapter 123, page 20
GC*EK Index of EK chapters
GC*415/11 Airline Market Fares

COMPUTER ASSISTED INSTRUCTIONS

SC / CI Sign into area C in lesson mode

C.A.I. List courses
Note: Use Tab during lesson. Use Enter when there are no Tabs or prompts.
BOCI Temp sign off from C.A.I.
BSOCI Sign of lessons
SC / AG Change area C to Agency mode
Note.- When signing out of C.A.I, note down the page# you are at
TP 35 /3/215 Access course 35, lesson 3, page 215
TP REPEAT Repeat current topic, return to previous
Page after temp sign-off

ON-LINE HELP FACILITY

H/M Index of subjects beginning with M

H/ Help (after an error response)
H* Last entry
H / TI Help for specific function eg Timatic

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THE GALILEO POCKET GUIDE
 AIR SEGMENTS

TIMETABLE

TTBAHDXB Display for city pair

TT 20MAYDXB
DEL/AI Display for a specific carrier
TT.FRLONAMS Day specific display - Friday
TTPARROM@2 Displaying flight on The, 2, Thurs, 4
4 TTR Timetable for Return flights
TTR26JUN Return flight for different date
A Convert TT to Availability line 2
TTB3 Flight details, segment 3 of Itinerary
TTBA1/01FEBLHR
JFK Details for a specific flight
*SVC In-flight service for booked segment
*SVC2 In-flight service for specific segment
DC*DXB/I List Inbound flights to DXB
DC*LON / O List Outbound flights from LON
DCPDXBSIN Build connecting flights around a city pair
Fill-in format to check minimum connecting time
DCT

AVAILABILITY
A22JUNDXBBAH Neutral availability, 22JUN, DXBBAH
A23FEBKHI*EK Carrier Specific Display on EK
A*KL Change Neutral Availability to CSD
ALON Availability today to LON from your city
ADXBSYD.SIN / SQ Connection via Singapore on SQ
A22JUNLONPAR.
0900 Specify departure time
AF18 FEDDXBKHI/
EK#@Y First available on EK in Y class
A3DXBKHI Availabilty for next Friday
A22JUNDXBLON.D Availabilty displaying direct flts only
AJ22JUNDXBMEL Flights sorted by Journey time
A-2 Availability 2 days before previous entry
AR27JUN Display reture availability for 27Jun
FDA Convert availability to fare display
AC#1 Display more classes for line 1
AV Convert fare to availability display
A@#3 Display more classes for line three of
availability display

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THE GALILEO POCKET GUIDE
 BOOKING AIR SEGMENTS

NIMI Sell 1, M Class seat from line 1

N2Y2J2 Sell 2 seats in Y & J class for seg 2
NIC5* Sell 1, C class seat all connections
AZ111F11MAY
IADMILNNI Direct segment entry

KL611C5JULLISI
STNN1 / 13001500 Direct segment entry with timings

BA512M12DECL
HRHKGLL4 Waitlist if seat unavailable, sell if available

A or Y ARNK segment
YYOPENCLHR
CDGN04 (Open Segment)
OBAOPENC16MA
YLHRCAINO1/ X Open Segment without Stopover
/3 Insert after seg 3
/ 5+N1F1 Insert after seg 5 and sell seat
/3S6 Insert after seg 3 seg 6
/ 3S6-8. 10 Insert after seg 3, segs 6-8 & 10
@3/F Re-book seg 3 in F class
@A/J Re-book all segments in J class
@2/12JUL/F Re-book seg 2 with diff date in F class
@2/3 Change seg 2 to 3 paxs (before EOT)
@A/2 Change itinerary to 2 paxs (before EOT)
@2/11001330 Change to dep/arr times for seg 2
@1HK Change status of seg 1 to HK
@4HK/12001630 Change status and time for seg 4
@2XK Cancel seg 2 without advice to airline
X2 Cancel seg 2
X9-11 Cancel seg 9 through 11
XI Cancel itinerary
XA Cancel all air segs
ER End transaction and retrieve BF
QEB/43 End transaction and place BF on queue 43

*CANCEL/REBOOK of segments with similar flight details is prohibited

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THE GALILEO POCKET GUIDE
 POINT & CLICK QUICK REFERENCE

GENERAL ENTRIES

:HELP Display ClickPoint format guide

(From FP window only)
:G Display Focalpoint format guide
:HIMGnnnnn Display specific hotel image
(nnnnn = RoomMaster ID code)
:1 Enlarge Focalpoint window size
:0 Reset Focalpoint window size
:L Access Galileo Leisure
AIR - BASIC ENTRIES

:Al5JANLONPAR Availability London to Paris 15/Jan

:AF15JANLONPAR First available flight on or after the
15/Jan from London to Paris
:Al5JANLONPAR/BA Availability with specific carrier
:A15JANLONPAR/BA/AF Availability with 2 specific carriers
:Al5JANLONPAR/AF- Availability excluding a specific carrier
:A15JANLONPAR/AF-/BA- Availability excluding 2 specific carriers
:A15JANLONPAR*BA Direct link into carrier specific display
:A15JANLONPAR.1400# Availability specifying flights from an
onward time
:A15JANLONPAR.D Availability for direct flights only
:A15JANLONSIN.D0 Availability for Direct non-stop flights
:A15JANLONSIN.FRA Availability with single connection flights
via Frankfurt
:Al5JANLONSYD.PAR.SIN Availability with double connection
flights via Paris and Singapore
:A15JANLONSYD.SIN/BA Availability with a single connection via
Singapore with onward BA flights

AIR — NEW ENTRIES

:A15JANLHRPAR+2 Availability London to Paris

15/Jan returning 2 days later
:A15JANLHRPAR+17JAN Availability London to Paris
15/Jan returning on the 17/Jan

5
THE GALILEO POCKET GUIDE
 POINT & CLICK QUICK REFERENCE

INBOUND LEG MODIFIERS

(nn = number of days or type specific date)

+nn/BA Return leg with specific carrier

+nn/BA- Return leg excluding specific carrier
+nn/YY# Return leg for direct flights of any carrier
and only online connections
+nn*AF Return leg searched with direct link into
carrier specific display
+nn.1400# Return leg specifying flights from an
onward time
+nn.D Return leg for direct flights only
+nn.D0 Return leg for direct non-stop flights
+nn@Y Return leg for flights with Y class, which
have a minimum of 1 seat available
+nn@2 Return leg for flights with a minimum of
2 seats available
+nn.FRA Return leg with single connection flights
via Frankfurt
+nn.SIN.FRA Return leg with double connection flights
via Singapore and Frankfurt
+nn.SIN/BA Return leg with a single connection flight
via Singapore with onward BA flight

HOTELS
HOTEL ENTRIES

:HOA15JANSYD Request availability for specific day

:HOA15JANSYD/2 Request availability for 2 adults
:HOA1 5 JAN-2NTSYD/2 Request availability for 2 nights for
:HOA 15 JAN-17JANSYD/2 2 adults
:HOA15 JANSYD/HL Request availability for specific hotel
chain
:HOA15JANSYD/N-HILTON Request availability for a specific hotel
name
:HOA15JANSYD/VUSD Request availability, returning prices in
US dollars
:HOA15JANSYD@FORD Request availability with a multi-level
rate access code

6
THE GALILEO POCKET GUIDE
 POINT & CLICK QUICK REFERENCE

CAR
Car Hire availability through ClickPoint it only available using the low to
high entries without Air Segments.

CAR HIRE ENTRIES

:CAL10JAN- 10JANSYD/ARR-2P/DT-2P Request availability

:CAL10JAN- 10JANSYD/ARR-1400/DT-1400 10/JAN returning same
day,

:CAL10JANSYD/ARR-2P/DT-2P Request availability

10/Jan returning next day
:CAL10JAN-17JANSYD/ARR-12P/DT-12P Request availability
10/JAN returning 17/JAN
:CAL10JANSYD/ARR-3P/DT-3P/ZE Request availability, for
specific vendor
:CAL10JANSYD/ARR-3P/DT-3P/ZE+ZI+ZR Request availability, for 3
specific vendors (max 4)
:CAL10JANSYD/ARR-3P/DT-3P.ECAR Request availability, for
specific car type
:CAL10JANSYD/ARR-3P/DT-3P@SUPER Request availability with a
rate code (any valid 1-6
characters code after the
@)
:CAL10JANSYD/ARR-3P/DT-3P/GUAR Request availability for
guaranteed rates only

7
THE GALILEO POCKET GUIDE
 BOOKING FILE
NAME FIELD

N.1LUGON/TMR
+N.1BROWN/MR For 2 pax with diff names

N.3WHITE/AMR/
BMRS/CMS Name field for 3 pax with common name

N.I/JOHNSON/
ISABEL*INF 10MTHS Create an infant name with name remark

N.P5@KELLY
NMRS Change name 5
N.P1 - 3@ Delete names 1, 2 & 3
N.G/10SKITOUR Group name
Note: After entering group name, end trans, retrieve & feed in names normally.

N.P1@* Delete name remarks

N.P.1@*new name
remark Change name remarks
ON* Check name change policy.
PHONE FIELD

P.T*3040404 ANN/ Max 53 Characters

B444444 Enter travel agent & pax contact
P.1@DXBT* 123456 Change phone
P.@ Delete phone
Note: Do not use special characters
TICKETING

T.T* Mandatory entry to complete a booking

Note: Refer GC*200/5 to check ticketing format for different airlines.
VENDOR REMARKS

V.AKQ*Please
advise VL Send message to airline vendor KQ
V.@@AEK*Pls
advise rates Change vendor remark 2 before EOT
V.2-4.7@ Delete vendor remark 2-4 & 7
*VI Display all income vendor remarks
SSRs

SI.WCHR Wheelchair for all pax on all air segs

SI.P2S3.4/SPML*
NO EGGS SPML for pax 2, seg 3 & 4

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THE GALILEO POCKET GUIDE
SI.P1S4/WCHR
@HK Change status of WCHR to HK
SI.P3S2/VGML@ Cancel VGML request for pax 3, seg 2

OSI

SI.YY*1 CHD
AGED 5 Advise all airlines pax is a child aged 5
SI.KL*VIP STONE/-
RMR FILM STAR Advise carrier KL, that pax is a VIP
SI.1@BA*NEW-
TEXT Change item #1 to NEW TEXT
SI.S2@ Delete item #2

MILEAGE MEMBERSHIP

M.KL234567893 KL mileage card # in a BF with 1 pax

M.P2/TW123456-
7PM TW mileage card # for pax 2
M.P3/TW123456L-
RG-AA423188DLM TW / AA mileage card # pax 3
Mileage membership can take max of 27 chars including the 2 letter airline
code.
Use SSR FQTV for longer entries.
SI.SSRFQTVKLH-
K1/BAl234-
JOHNSONAMR Flown carrier KL & BA mileage card #
Enter received field before using repeat bf entries
M.@ Delete all mileage membership data.
M.P2@ Delete mileage membership for pax 2
M.AA@ Delete all AA mileage # for all pax
M.P1*DL@ Delete MM# for pax 1 on DL
M.P1*DL/P2*AA@ Delete MM pax 1 on DL & pax 2 on AA

SEATS

SM*A4C Seat map from availability, line 4, C class

SA*S2 Seat map for seg 2
SA*S4/NW Seat map for non-smoking seat seg 4
SA*S1 #BRU Avblty seg 1, Equipment change in BRU
SC*10A Characteristic for seat #10A
SA* Refresh seat map
S.P2.4/10A.D Book 10A & 10D for pax 2 & 4 all segs.
S.S2.5/10A-C Book 10A 10B & 10C for segs 2 & 5
S.P1.4/5A/6A Book 5A & 6A for pax 1 & 4 on all segs

9
THE GALILEO POCKET GUIDE
S.SA Book smoking aisle seats , all pax / all segs
S.S3#ORD/10A Book seat, change of equipment in ORD
S.@*HK Change seat status code to HK, all segs
S.P1 -3S2.4@*HK Change status for specific pax / seg
S.@NA Change all to non-smoking aisle seats
S.@ Cancel all seat request for all segs
S.P1.3S2@ Cancel seats for pax I & 3 on seg 2
SC* Display list of seat characteristics
SC*P3S5 Seat characteristics for specific pax/ seg

REVIEW BOOKING FILE

R.B.28MAR*FREE-
FORMAT Place on QI2 at 0700LT on 28MAR
RB.19MAY/1530/-
Q60*TEXT Place Q60 at 1530LT on 19MAY
RB. 1 @01 MAR/-
Q26*TEXT Change Review BF I with text
RB.1@ Delete Review BF
Note: Q12 is the default Q for Review Booking Files

DIVIDE BOOKING FILE

DP1 Name 1 from BF

DP1-3.6 Name 1-3 & 6 from BF
DG/10 10 unnamed pax from group
DG/5.P21-23 5 unnamed & pax 21 - 23 from group

REPEAT BOOKING FILE

Enter Received field before using Repeat booking file entries.

REALLSALL Repeat customer data, all segs.
REALLS1.5.7-9 Repeat customer data & segs I, 5, 7, 8 & 9
RESALL Repeat all segments

RETRIEVE BOOKING FILE

*3WG6BD By record locator

*-WILLIAMS/CMR By name
*-I/WHITE By infant name
*28JUN-BLACK/-
AMRS By pax name & dep date
*KL791-KELLY/-
JMS By flight #s & pax name
*SR444/12APR-
HARRIES/RMR By flight #, dep date & pax name

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THE GALILEO POCKET GUIDE
*SN239 / 18AUGBR
ULHR-TRUMP / MR By flight #, dep date, sector / pax name
*-C* List BF's where names begin with C
**HK7-BROWN By name created by branch HK7
*_G/SKITOUR Group booking
**HK7-G/SKITOUR Group booking created in branch HK7
**HK7/15MAR-A
NDERSON/MMR By dep date & name, branch HK7
*L Redisplay name list
*0 More matching names
*3 Display 3rd BF from name list

LIST BOOKING FILE

LD/ALL/28MAY-D With a travel date MAY (D=Display)

LD/ALL/S- Made by Agent JS, travel 0lMar – 31Mar
JS/01MAR*31MAR-D
LD/ALL/BDXB/
29APR - Q/60 Board point DXB, travel 29APR, Q60
LD/ALL/DAMS/C
/KL/01 JUN-Q/27 To AMS, C class, KL, 01JUN on Q27
LD/GL3/ALL/21
JUL-Q/76 Created at GL3 for travel on 21JUL to Q76
LDT/ALL/S-JS/31
DEC-P `T' after LD to send message to printer
LQR Remove BFs placed on Q by list entries

P D Q RETRIEVALS (past dated PNR)

PQ/R-3571JL Retrieval by locator

PQ/AIR/26Aug98-
Smith Retrieve date and name
PQ/B/27Aug98-
Smith/MMR Retrievel for all branches
PQ/UA230/10Jan
98DEN-Test/AMr Retrieval by flight, date, origin (optional)
and name
PQ/*L Redisplay similar name list
Q/1*CPD Retreive by from General Queue
for past dated BF's

11
THE GALILEO POCKET GUIDE
 QUEUE BF’S TO AIRLINE AST

RQ. GENR/ZZ*
FREE TEXT Send general request to airline ZZ
(max 180 characters)
RQ.1 @LIMO/ZZ*
FREE TEXT Change request #1 for a limo from ZZ
******Change entries can only be made before end of transaction.
RQ.2@ Delete request #2

CLAIM PNR

C/BA*RLOC Retrieve PNR from BA

C/BA/OK Confirm claim
I Ignore claim

12
THE GALILEO POCKET GUIDE
 CAR MASTER
CAR INDEX

CAIROME OR
CAIROM List of vendors in ROME
CAI/R-COLOSSEUM List of vendors close to the Colosseum

QUALIFIED AVAILABILITY

/1+CAL/Z1 Insert after segment 1 and request low

CAL 10MAYVIE/ARR-1100/
DT-0900
CAL10MAY-17MAYLGA/ARR
—1600.C /V130-150@ABCD/ZE
—W/GUAR/DT-0900
CAL26AUG-28AUGDEN/ARR
-0900/DT- 1600/SORT
CAU-12DEC/GUAR/*DO
to high availability for specific vendor
Request low to high availability
without air segment using mandatory
data of pick up date 10MAY, city VIE
and arrival time 1100, and drop
time 0900 (the next day)
Request low to high availability for
arrival at La Guardia 10MAY at 1600,
for vendors offering compact cars
(C), with a price range of (local
currency) USD130-150, using rate
access code ABCD, weekly (W), and
guaranteed rates (GUAR) and drop
time 0900
Request Low to High availability 26
to 28August in Denver and arrange
in order of Low to High by unit rate
amount instead of by Approximate
Total.
Update availability for return 12 Dec,
guarantee rates, one way drop off.

AUTOMATED RULES VIEWING

CAVA4 Display from availability for line 4

CAVS6 Display rules from car seg 6

CAR DESCRIPTION

CADZEDXB Description by vendor / location

CAD1 Display line 1 of index
CADS5 Display description of car in seg 5 of BF
CADA8 Display description from col A, line 8

13
THE GALILEO POCKET GUIDE
 SELL

N1A2/DT-1500 Sell 1 car, column A, line 2, drop-off time

N1A2/BS-843920 With booking source.
N1A2/CD-Y748392 Sell with a corporate discount #
N1A2/DO-SYDT98 With drop off when diff from pick-up
N1B2/G-AX985674
32859EXP 1190 With payment guarantee
N1B2/SI-DSRS 2
DOOR With special service information
NIC2/W Copies address from BF to car seg

DIRECT SELL

øCCRZENN1AMS1
JUN-2JUNECMN/
ARR-1140/DT-0900 Direct sell with optional fields of vendor,
car type and arr/dep times
Note: A direct sell requires a name field in the BF

REQUEST CAR VIA AIRLINE

øCARAZNN1CAI20NO
V-25NOV ECMR/BS-7
4329812/SI-PYRAMID Request AZ in Cairo, 20Nov-25Nov, type
ECMR, Pyramid co. with 1ATA#
@1HK Change status seg 1 to HK

CAR MODIFY

CAM2D/11DEC-
18DEC Modify pick up & return Dates for seg 2
CAM90/FT--AA
479210 Modify seg 9 Optional - frequent traveller
CAM6T/CCAR Modify car Type for seg 6

CANCEL CAR SEGS

X2 Cancel seg#2
XC Cancel last car segs

QUEUING TO VENDOR

GC*12/CAR/ZE OR
GC*12/CAR/HERTZ Check queue city for vendor.
V.CZE*FREE TEXT Send message on BF to car vendor.
Queue BF to vendor
QEB/VWA
Queue message on notepad to vendor.
QEM/VWA

14
THE GALILEO POCKET GUIDE
 ROOM MASTER
HOTEL INDEX

HOI PAR
OR HOI PARIS List of hotels in Paris
HOIEURO
DISNEY List by proper name
HOILON/N-
PARKLANE List by city/hotel name

BASIC AVAILABILITY

/2+HOA After seg 2 (city/time/date from seg)

HOA20JUN-
25JUNATH Availability, 20 - 25JUN in Athens
HOA*R Redisplay previous availability

COMPLETE AVAILABILITY

HOC13OCT-
15OCTBRU Complete availability 13-15OCT in BRU
HOC1 Complete availability from HOA, line 1
HOC*R/GBP Redisplay previous HOC in GBP
Note: Booking should always be done from complete / inside availability.

HOA SEARCH QUALIFIERS

HOA/D10K Hotel located within 10KM

HOA/N-PARK LANE Specifying hotel name
HOA/L-A Hotel located at airport
HOA/L-TH Hotel located at theatre district
HOA/VGBP Hotel currency in GBP
HOA/FE Hotel Vendor Chain code
HOA/C-WKD Displays weekend rates
HOA/F-NOS+
SEC+CAB Facilities required at hotel
HOA@AXS Display multi-level rate access code
HOA/R-Disneyland Reference point Disneyland
HOA/T-L Limousine from arr or reference point
HOU-2NT/B-COR Update corporate availability rate, 2 nights

15
THE GALILEO POCKET GUIDE
 HOTEL DESCRIPTION

HOD2 Description of hotel on seg 2.

Description of hotel on seg 2 of BF
HODS7/COMM
Display seg 7 by property keywords
+DPST
HOV3 Display rules on line 3 of inside availability
HOVS3 Display rules on seg 3 of inside availability

HOTEL SELL
N1A2D3 Sell one deluxe room from line 3
N1B1DCOR/CD- Sell room at the corporate rate from HOC
123456/SI-ROOM giving credit card as a deposit
FACING POOL/G-
DPSTAX98567432
859EXP1199

SELL INSIDE AVAILABILITY VENDOR

Identity '+ ' sign before the hotel chain code on HOA display

After doing a basic availability, enter HOC1 (where 1 indicates the

line # on basic availability). This will display a table with room
rates on the left & room description on the right. At the bottom of
the page are tab stops.

Tab to HOV to check for the rules and regulations of a particular

rate.

After confirming the above. TAB to N1 INSIDE & input the line #s
of the room to be booked along with the sell qualifiers.

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THE GALILEO POCKET GUIDE
 HOTEL MODIFICATIONS

HOM30/SI-NON Add / change an optional field for seg3

SMOKING ROOM
HOM2R/1A1D-2 Modify room or bedding type and the
number of people
HOM3X/SI Cancel optional field for seg 3

CANCEL HOTEL SEGS

X2 Cancel seg 2 completely

XH Cancel last hotel segs on Booking File,
@2XK Cancel hotel seg, without advice to hotel

QUEUEING TO HOTEL VENDOR

G C * 1 1 / H T L/ Check queue code for vendor

FORTE or FE
V.HFE*ADVISE Send vendor remark to hotel
ROOM FACILITIE S
QEB/VVF Queue Booking File to hotel vendor
QEM/VVF Queue NP. messages to vendor

17
THE GALILEO POCKET GUIDE
 FARES
BASIC FARE DISPLAY ENTRIES

FDPAR Fare Display from your location city to

Paris for today
FDI4AUGLONPAR Fare Display from London to Paris for l4Aug
FDLON*CNN:NUC Display child fare in NUC to London
FDDXBNYC-RT/BA Display Round Trip fare on BA
FD I 4AUGPARPAR-
RTW Display Round The World fares (RTW) from Paris
FDLONPAR14DEC
*PTC Display all passenger type codes
FDDXBLHR14MAR-
B/BA Request for B class fare on BA
FD17DECFRAMIL:N Fare display (applicable public fares only)
FD19JUNDXBSIN:P Fare display (applicable airline private fares only)
FDROMLON/AZ-RT
@SPCLS Display fare from Rome to London on AZ,
return special fares only
FTAX Display list of countries with tax information
FTAX-GB Display tax information for a specific country
FTAX*PFC-DEN Display Passenger Facility Charge for a city
FTAX*PFC-UA Display PFC policy for specific airline

FARE DISPLAY-FOLLOW UP ENTRIES

PTC For a full list of Passenger Type Codes

FN*2 Display fare notes by paragraph menu
FN*10 Display fare notes by specific paragraph number
from paragraph menu (IFD only)
FN*1/ALL Display all fare notes
FN*3/S Display Summary of fare note
FDC*1 Booking code exceptions for primary carrier
FDC*2//NW Display booking codes for primary carrier on line 2
using secondary carrier NW
FR*2 Display route information
FDDBOS Change Destination city
FDOSYD Change Origin city
AV Convert current Fare Display to an availability
AV7 Availability for the fare on line number 7
AVR/10JUN Reverse availability for I0JUN
FDA Change an availability display into a fare display using
the original availability criteria e.g., carrier,
date etc.

18
THE GALILEO POCKET GUIDE
 SEARCH QUALIFIERS

*RP75 Discount fare by percentage

(up to 100)
/UA/CO/US Carriers (Max. 3)
/L OR /S Long display or short display
/Q include Q surcharges
-OW OR -RT Journey type (one way/round trip)
@YLE3M Exact fare basis code
*ADT*CNN*INF Passenger type
:USD Display fares in the specified currency
:NUC Display fares in NUC
:LOC Follow-on from NUC Display.
Display fares in local currency
.AP Global indicator (IFD only)
FDSFOLAXV26NOV Validate fare restrictions on specified
DATE - Display applicable one way fares
FDLONMIAV15DEC
12JAN/BA Validate fare restrictions on specified dates and
display applicable return fares
FDLAXSYDV10JUN
20JUN/UA:P Validate fare restrictions and display applicable
private fares for specified dates

INFOLINK ENTRIES

L@LH/FD03MAY
DXBFRA Link into LH and display fares from DXB/FRA
FDL@LH Converts FD display to LH OWN DISPLAY.
(Follow up entry only)
L@LH/MD Move down to next screen on LH fare display
GC*70/3 Airlines with infolink fares
(Direct fares access)

19
THE GALILEO POCKET GUIDE
 FARE QUOTE PLANNER

FQPDXBPARDXB Quote for unbooked routing DXB PAR DXB

on any carrier and any class
FQPBOMFRABOM
+AI Quote fare for BOM FRA BOM on AI
FQPMIA+UA.CRIO Quote for MIA RIO using UA in class C
FQPDXBX-
FRANYCX-FRADXB NOSTOP at FRA
FQPDXBFRA,
-AMSROMDXB Surface transportation FRA / AMS
FQPDXB+EK.J15JUN
LON+EK.J20JUN
DXB Quote for unbooked routing DXBLON on 15 Jun
on EK J class and return on 20JUN in J class on EK
FQPDXB18JULBOM
12AUGDXB@SPCLS Quote special fares for DXBBOMDXB.
Outbound on 18JUL and return on 12AUG
FQPDUB 10AUGX-
LONJNB Quote fare for DUBLONJNB for travel on 10AUG
with no stopover in LON
FQPZRHNB-
HKGMNL+LX Quote fare for ZRHMNL on LX without breaking
the Fare at HKG
FQPDXBBOMDXB
@YEE4M*C08 Quote return fares for a child. For unhooked
Routing DXB BOM DXB. Where NN stands for the age

Quote one way fare for unbooked itinerary for

FQPROM+AZ.
J10NOVCHI.PAR ROM to CHI on the 10NOV using AZ in J class
for sale and ticket issued in PARIS

FOLLOW UP ENTRIES

FQP* Redisplay fare quote planner summary

FQP*2 Redisplay linear fare quote planner summary for
fare number 2 from summary display
FQL3 Display fare quote ladder for fare number 3 from
Summary display
FQN2 Display fare components for fare number 2 from
Summary display
FN3/ALL Display all notes from component 3 from
component Summary display

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THE GALILEO POCKET GUIDE
 FARE QUOTE PLANNER UPDATES

FQP@S3/4JUL Change date of segment 3

FQP@S2+IB.C Change carrier and class of segment 2
FQP@S3.Y.5+KL Change segment 3 to Y class and segment 5 to
carrier KL
FQP@*CNN Change request to a child where NN
stands for age
FQP@S3/16AUG/.C Change segment 3 to the 16Aug and whole itinerary
to C Class
FQP@CEK Change request to include EK as the plating carrier

FARE QUOTE ENTRIES

FQ Adult fare for all passengers in a BF

FQBB Best buy in a BF
FQBC Comparison quote against FF in BF
FQBA Best buy irrespective of availability
FQA Alternate fares for itinerary
(IFQ only)

NOTE: All these entries may be followed by the pricing

modifiers that follow. Infants specified in the name
field will be quoted at the infant rate.
For itineraries which contain
U.S. Points include plating carrier modifier.
For example FQCSR.

*** FARE QUOTE ***

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THE GALILEO POCKET GUIDE
 PRICING MODIFIERS

** PASSENGERS **

FQP2/CBA Quote itinerary for passenger 2

(adult or specified infant) for itinerary with plating
carrier BA
FQP1-4
Quote itinerary for passengers 1 through 4
FQP2.5 Quote itinerary for passengers 2 and
5 passenger nos. Must be in ascending order
FQP2-4.5-7*CNN/
CUA Quote for passengers 2 to 4 adult fares
and passengers 5 to 7 child fares with
plating carrier UA where NN stands for the age of
the child
FQBBP1.3-4*CNN Quote best buy for passenger 1 adult and
passenger 3 and 4 child fare where NN
stands for the age

** SEGMENTS **

FQS3-5 Fare quote for segments 3 through 5

FQBBS2.5 Fare quote best buy for segments 2 and 5

** SPECIFIED BOOKING CLASS **

FQ.Y Fare quote for lowest applicable fare in Y class

** SPECIFIED FARE BASIS **

FQ@YLEE3M Fare quote all segments with fare basis YLEE3M

FQS2-3@J2 Fare quote segments 2 and 3 with fare basis J2

FQP1.2*CNN
@YEE3M Fare quote itinerary - passenger 1 adult
and passenger 2 child. Both with fare basis
YEE3M. NN stands for the age

** CURRENCY **

FQ::USD Fare quote fares filed in the currency specified

FQ:USD Quote an itinerary and show the equivalent fare

taxes and total in USD at the bank rate

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THE GALILEO POCKET GUIDE
 FILED FARE DISPLAY

*FF Display a summary of all filed fares

*FF1 Display linear fare construction for quote 1
* FFALL Detailed linear fare construction of all filed
fares
*FFP3 Linear fare construction, all fares for pax3
FX3 Cancel filed fare 3
FX3P1-3 Cancel filed fare 3 for Pax 1 through 3
FF1@R To restore filed fare 1 after ticketing

CURRENCY CONVERSION

FZS3 Convert fare on line 3 to own currency

F Z I / AL L Disp all IATA ROEs
FZI NUCl2 0 0 .
00AED/U Convert NUC to specified currency
FZINUC400.00GBP
/ AED Convert NUC to GBP & then to AED
FZSHKD Disp BSR against own currency
FZS*AE Disp all BSRs against own currency
FZSDEM320.00
AED Convert currency to own currency
FZSRF1000GBP
/9.1/U Convert currency at rate specified by user
FZS3 Convert fare on line 3 to own currency

FOCALPOINT SHOPPING

Basic Itinerary & Routing Modifiers

FS LHR2 0 DE CS I N one way flights and low fare
FSFRA10JUNLHR20JUNFRA options round trip request
FSFRA10JUNLON12JUNPARI4JUNFRA circle trip search

Surface Sector and Connection Modifier

FSFRA10JUNLHR--LGW20JUNFRA surface sector
FS FRA1 0 JUNX- AT LFLL2 0 JUNX- AT LFRA co nnect ing p o int

Regardless of Availability Modifier

FSAHKG23NOVTYO regardless of availability
FSABKK10JUNSIN12JUNBKK round trip itinerary

Pricing & Availability Modifiers

I. Pricing Modifiers follow the basic itinerary & routing separated by a single
plus (+)
2. Availability Modifiers follow the basic itinerary separated by a double plus
(++)
3. Multiple Modifiers are always separated by a slash (/)

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THE GALILEO POCKET GUIDE
 FOCALPOINT SHOPPING

Pricing Modifiers
FSLON12AUGPAR28AUGLON+:P private fares only
FS1FRA10JUNLON20JUNFRA+*C04 passenger type code
FS2HKG10NOVBKK12NOVHKG+P1.2* C04 multi passenger
combination

Availability Modifiers used at Itinerary Level

FSORDI0JUNDEN20JUNORD++//*A preferred alliance
FSSYD12JUNAKL15JUNSYD++/QF/NZ preferred carriers
FSSIN10JUNHKG20JUNSIN++-FIRST preferred cabin class
FSCDG10JUNMAD12JUNCDG++.D preferred type of flight

Pricing modifiers are followed by single + and availability modifiers are

separated by double ++:
FS3ZRH 10JUNLHR20JUNZRH+:P++/LX/.D ....... combination of modifiers

Availability Modifiers used at Flight Segment Level

FSORD10JUNDEN/UA22JUNORD/AA preferred carrier
FSSIN10NOVHKG-BUSNS3ONOVSIN-FIRST preferred cabin class
FSZRH15JUNLHR.M#20JUNZRH.E# preferred departure time

Multiple Availability Modifiers can follow the destination city, each

separated by a slash (/):
FSCDG12JULMAD.D/.M14JULBUE.SO/.E ................. preferred type and
time of flight

Airline & Alliance Modifiers

FS++/BA preferred carrier
FS++/LH# online preference
FS++/SQ/TG/CX preferred carriers
FS++/LH-/BA-/AF- excluded airlines

Flight Type Modifiers

FS++.D direct and nonstop flights
FS++.C connecting flights
FS++.SO single online connections
FS++.SI single interline
connections
FS++.DO double online
connections
FS++.DI double interline
connections

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THE GALILEO POCKET GUIDE
 FOCALPOINT SHOPPING

Cabin Class Modifiers

FS++-ECON economy class preference
FS++-BUSNS business class preference
FS++-FIRST first class preference

Day and Time Modifiers

FS++AT2 arrival time window
FS++DT2 departure time window
FS++JT 1 2 journey time
FS++#7 search for 7 days later
FS++-2 search for 2 days earlier

Airport & Itinerary Modifiers

FS++I price as booked
FS++M multi airport search
FS++MLHR multi airport search
FS++.ATL preferred via point
FS++.JFK- excluded via point

Passenger Select & Passenger Type Code

FSP1 passenger select
FSP1.4 multi-passenger select
FS**GVT government fares only
FSP1.2*C04.3*INF passenger type codes

Segment Select, Stopover and Connection Modifiers

FSALL select all flight segments
FSS1 segment select
FSS1.4 multi segment select
FSO1 single stopover point
FSO1.4 multiple stopovers
FSX1 single connecting point
FSX1.4 multiple stopovers

Format References
H/FS access help index page
HELP FS-SE ARCH access list of search
modifiers

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THE GALILEO POCKET GUIDE
 DOCUMENT PRODUCTION

LINKAGE TO PRINTER

(HMLM - HELP ME LINK MACHINE)

HMLMEC1234DT Ticket printer EC1234 for Demand print
HMLMEC7890BI Iternerary printer EC7890 for Batch print
HMLMEC5678DA GMIR printer EC5678. Demand print
HMLMEC2468DS Satellite printer EC2468 for Demand print

DESIGNATE STOCK TYPE

(HMOM - HELP ME OPERATE MACHINE)

HMOMEC1234-TKT Connect printer for ticketing
HMOMEC7890-ITN Connect printer for itinerary/invoice
HMOMEC1234-U Change printer status to UP mode
HMOMEC1234-D Bring printer DOWN (for loading tickets)

DISPLAY LINKAGE

(HMLD - HOW'S MY LINK DOING)

HMLD Display devices linked to workstation
TICKET STOCK TABLE
(HMSA - HELP ME STOCK ADD)
First Ticket # should he followed by Check digit of the Audit coupon
HMSA-44007891001/
4400789500/400 Add ticket stock #s 100 to 500, total 400
HMSA-44006001/44
00608/9/S* IATA# Add ticket # to satellite printer with IATA#
HMSD (How's my
stock doing?) Stock Display
HMSX-44007891001
/4400789500/400 Delete ticket range from stock

TICKET PRINTER ( TINS ) TABLE

(HMTN - HELP ME TINS #S)

Note: Ensure that ticket # on the printer matches with ticket # on the TINS table
HMTNEC1234-440
07891001/4400
789500/400 Add tickets to printer EC 1234
HMTN/D Display TINS table.
HMTNEC1357/D Display tkt #s in TINS table for EC 1358
HMTNEC1234/
RETURN Return unused ticket to Stock table

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THE GALILEO POCKET GUIDE
 TICKET & INVOICE REPORTS - TINS

(HMPR - HOW'S MY PRINT REPORT)

HMPR TINS report for today
HMPR/XXX TINS report for branch XXX
HMPR/25APR TINS report for a specified date
HMPR/EC3254/
25APR Print TINS report for specified date

TICKET #s VOIDING / UNVOIDING

TKV/44007899201 Void ticket #s from TINS table

TRV/17644007899201 Void ticket after print, airline code reqd.
TRV/12544007899
201-923 Void all ticket #s out of one filed fare
TRU/12544007899
201 Reinstate voided ticket (airline code reqd)

PRINTING TICKET

Mandatory Ticket Modifiers: Plating Carrier, Commission & form of

Payment
Steps for using System Fare Quote
1) *3MC2EU Retrieve BF
2) FQ Fare Quote itinerary
3) R.Pax.SS+ER Retrieve & end transaction
4) TKPZ9/CEK/
FS/EBNONEND Print ticket with modifiers & system FQ
Steps for using Manual Fare Quote
I) *MC2EU Retrieve BF
2) FQ Fare Quote itinerary
3)*FBI To convert system Quote to Manual
4) FBF File manual fare
5) TMU1FCK/CBA/
Z9/AI-M04510 Add modifiers
6) R.P Enter Received Field
7) TKP EOT and print ticket

CHANGE TICKET MODIFIERS

TMU1EB@VALID
ON CX ONLY Change text in endorsement box
TMU2Z@8/F@AX
373912345*D1096 Change comm to 8%, FOP to credit card
TMU1EB@/IT@ Delete Endorsment & IT Modifier of FFI
TKP3P2C@UL/F
@NONREF Print tkt of FF3. pax 2, carrier UL & new FOP

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THE GALILEO POCKET GUIDE
 EXCHANGE TICKETS

i) When the ticket is not used at all

1) Create booking as per request
2) FQ Fare Quote routing
3) R.P.SJ+ER Received field, End & retrieve BF
4) T M U 1 / F E X
5) CEK/Z9 Add modifiers
The mask displayed should he completed with original / exchange tkt
details.
Do not use insert / delete keys on the mask. TAB to move forward &
shift+TAB to move backwards.
ii) When part of the ticket has been used:
1) Create booking as per new requirements, end and retrieve BF
2) FARE BUILD ENTRIES
FBC Activate Manual fare build mask
*FB ReDisp current manual fare build screen
FBUX2/X No stopover at off point of seg 2
FBUFB/YLEE3M/CH
Combined FB/ticket designator for child. all seg
EBUNVB/15JAN Not valid Before, all seg
FBUNVA/02JAN Not valid After, all seg
FUBG/2PC Baggage allowance, all sees
FBUFARE/AED
2300.00 Base fare
FBUEQ/GBP200.00 Equivalent fare
FBUROE/11.9 IATA ROE
FBUTAX/ 1 0.00US One tax
FBUTAX/ 10.00US
+TAX2/200FR Multiple taxes
FBUTTL/2300 Total fare including tax
FBUS/I+T/I Sold tktd field SITI/SOTO/SOTI/SITO
FBUFC/FREE
FORMAT .
Fare construction
FBUFB/Y+BG
20K+FARE/INR
10+ROE/1.1 Multiple entry for FB, BG, Fare & ROE
4) FBF File current manual fare
FBFCTP File manual fare with plating carrier "TP
5 ) R.P+ER Received field, end and retrieve BF
6) TMU1FEX/Z9
/CEK Add modifiers
7) Update the Exchange
ticket mask aplicable
8) R.P Received Field
9) TKPDTD To Ticket print
*FB2 Display manual fare build for FF 2

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THE GALILEO POCKET GUIDE
 ELECTRONIC TICKETING

Electronic Ticket Procedure

CGET Display Electronic Ticket airlines

HMET Display Electronic Ticket support document print
table
DT/IAT/DISBA Display interline table by validating carrier (BA)

Electronic Ticket Display

*TE/1251234567890 Display Electronic Ticket by ticket number

*HTE Display Electronic Ticket when booking file is
present
*TEH Display Electronic Ticket history

Electronic Ticket Revalidation

TKRETS1/
TN1234567890123/C1 Revalidate Electronic ticket; ensure Electronic
Ticket record is displayed first
A ut oma t e d R e funds

TRNE12512345678910
/12JUL Refund electronic ticket, format includes 3 digit
airline code, electronic ticket number with check
digit and date ticket was issued
*TRN If an error is made on a refund screen, it may be
redisplayed
"TRN1 Previous screens may he redisplayed by inputting
the screen number

Electronic Ticket Reprint

TSD12512345678901 Retransmit all support documents except

for Passenger Itinerary receipt, exchange
authorisation and refund notice; Check digit
must be included

T i c ke t i ng M odi fi e r s
TKPET Issue electronic ticket where the default ticket
type for the specific carrier is paper
TKPPT Issue paper ticket, where the default ticket
type for the specified carrier is electronic

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THE GALILEO POCKET GUIDE
 ITINERARY PREPARATION

ITINERARY REMARKS
RI.MEAL
REQUESTED
+RI.TEXT Add non-segment related Remarks
RI.S1-3*CHECK IN
3 HRS BEFORE Add remarks to segments 1-3
RI.S4*WINDOW
SEAT 4B - NO SALT Add two line of Remarks to segment 4
RI.2@CHECK FOR
FLIGHT DELAYS Change itinerary remark 2 with new text
RI.3@ Delete itinerary remark 3
RI/2S3*HAVE A
NICE TRIP Insert after associated remark 2, seg 3
*RI Display Itinerary Remarks
*XRI Display Cancelled Remarks, before EOT
*R14 Display Itinerary Remarks for seg 4
RIR. 1 -2S2 Reassociate remarks 1 & 2 to seg 2
CANNED REMARKS (can be created by secondary level users only)
RPFC/RMKS Create Canned Remarks Image
RPFD/RMKS Display Canned Remark Record
RPFB/XXX/RMKS Borrow Canned Remarks in PCC XXX
RPFP/RMKS/EC2154 Print Canned Remarks on printer EC2154
RPFT/RMKS Delete all Canned Remarks
RD.T/13MAY*CHEQ
UE DEPOSIT*200.00 Paid Tour remark with Text
/2+RT.T/13MAY*
PARIS TOURCON
FIRMED06 HOURS Insert after Seg 2, Free Text Tour remark
RT.2@T/15MAY
*PARIS TOUR 10HRS Change text remark 2 on itinerary
RD.5@ Delete DUE remark as shown in seg 5

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THE GALILEO POCKET GUIDE
 DOCUMENT ITINERARY FIELD

DI. CR-6.8.10 Add Canned Remarks 6,8,10 to BF

DI.TK-17644007
89920-923 Add manual ticket #s to Itinerary / Invoice
DI.FS-3140-J Print diff of system J class fare with paid fare
DI.2@C R-1.2.5 Change DI 2 to Canned Remarks 1,2,5
DI.3@ Delete document itinerary #3

FALL BACK AND REC'OVERY PROCESS

(Same for tickets and Itinerary)

TKV/CAZ Issues a test ticket, carrier plate AZ
HQNN Reprint ticket & void old ticket when
ticket is active
HQM/EC3476 Resend to another printer GTID
HQB/TKT/DP Check ticket image on Demand Pending Buffer
HQM/DELETE Delete displayed image
HQSEC3476 Restart Printer
HQCEC3476 Check Queue Count
HQXEC3476 Cancel images from Queue

QUEUES
QCA Count all Queues in own office
QCA/AH3 Count all Queues for Branch AH3
QCA*50 Display Queues with more than 50 BF's
Place message on queue to return back to its specific queue
QLMCB* Brian to call hack at 4 pm
Place bf on left message to call back
QUTC* No answer from telephone #232323
Place bf on Unable to reach queue
QM Sign into general message queue
Q* Redisplay message
QRM Remove message from queue
QEMI Place message at bottom of queue.
QX Sign out of queue
QS Sign into supervisory queue
QRS Remove message from supervisory queues
QESI Place message at bottom of supervisory queue
Queue prefatory instructions
QPB* Display entire queue name table
QPB*15 Display queue name table for queue 15
QEB@55JOHNS Change Queue name header for queue 55 to
John's Q

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THE GALILEO POCKET GUIDE
QEB Place bf on queue 0
QEB/35 Place bf on queue 35
QEB/35+40 Place bf on queue 35 and 40
Booking file queue monitoring
QIN Determine queue you are working in and
count number of people working that queue
QINC/ 10 Count number of people working a specific
queue
QINC/ ALL Count number of people signed into all queues
Sign in. working and exiting a hooking file queue
Q Sign into queue 0 or 1
Q/18F Sign into queue 0 or 1 branch 18f
Q/27 Sign into queue 27
QR Remove bf from queue
QFREE/B/78 Remove all bfs from queue 78-second level
authorisers & above only: only valid for
non-pressigned QUEUES (26-99)
QX Sign out of queue
QX+E Sign out of queue and end transaction on bf
QX+I Sign out of queue and ignore bf
QX+QEB/43 Sign out of queue and place bf
QUEUE 43
Move Entire Oueue
QB29/47 Move all bfs from queue 29 to queue 47
QB29/GL3/9 Move all bfs from queue 29 to branch queue 9
Booking file Queue Printing
QPRINT Print all BF's on queue 48

MISCELLANEOUS

JV3428456784
1005/V1 Verify card only-no approval code.
JV3728456784
1005/T410.00
D0492/MEK Request credit card approval code for hand
written ticket, with mandatory expiry date
and merchant airline vendor code.
C*MAP Display map information
C*Map/France Display map of France
.EE DOUGLAS Encodes equipment name
.ED BEC/CR3/
74B/707 Decode equipment codes
.ER BEC Display detailed record for equipment type.

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THE GALILEO POCKET GUIDE
.CE SYDNEY Encode city name.
.CD LON/FCO
/ZRH Decode multiple city codes.
.CR DUB Display detailed city record for Dublin
.AE OLYMPIC Encode airline name.
.AD B A/EK/C X Decode multiple airline codes
.AD*125/176 Decode multiple airline numeric code.
TI Display Timatic menu.
TIMV/1/LON
OR TIMV/1/GB Display Visa information for
offpoint on seg 1, pax British national.
TIMH/1 Display Health information for pax whose
nationality is the board point of segment 1 and
dstination is offpoint of segment 1.
TIMT/2 Display airport tax information for
pax at board point of segment 2.
@LTSIN Display local time in Singapore.
HL*AIR / QF Display all air promotions for QANTAS
HL * CAR/ZE Display all car promotions for Hertz
TI-RGL/SCHS Display list of schengen states
TI-RGL/ARAB Display Arab League countries
TIETAR ETAS request for application screen
TIETAQ ETAS enquiry screen
TIETAH ETAS History screen
TIETAC ETAS Check-in screen
*TAA/15JUL/30 Subject 30 days from 15JUL (Date Calculator)
*TAA/18JUN/+60 Add 60 days to 18JUN
*TAA/330 furthest date that can be used for booking in
Galileo

33
THE GALILEO POCKET GUIDE
 PERSONAL DIRECTORY PAGE

Provided free to Galileo Users

34
THE GALILEO POCKET GUIDE
 PERSONAL DIRECTORY PAGE

Provided free to Galileo Users

35
THE GALILEO POCKET GUIDE
 PERSONAL DIRECTORY PAGE

Provided free to Galileo Users

36
THE GALILEO POCKET GUIDE