IT-657 Enterprise Resource Planning

Case Study 2 : Systems Integration at UPS Corp

Submitted by,

Keerthy Ravi

ID : 1119177

Date : 02/09/2017

Instructor : Stevens Vuppula

1. What are some of the system integration challenges faced by UPS?

UPS which gives conveying and bundle organization have confronted the opposition from
another conveyance benefit FedEx who was getting a handle on the new innovation in their
organizations making their technique more capable. UPS on the other hand conquered few issues
with the administration of transportation as conveyance slip-ups incited to the movement going
out to wrong addresses or the groups being stacked to the wrong trucks which subsequently
provoked to concede in conveyance time and extended the coordination's cost as the package
must be rerouted. Besides, the errors happened occasionally as the data was stacked physically
and the different structures of UPS must be overseen excess techniques remembering the true
objective to enter the data. Their phone lines were reliably flooded with the phone calls about
the enquiry of the package status thus the tracking of the package was typically long process. The
SWOT investigation coordinated by UPS, it was seen that they need to traverse any boundary
with their standard physical organizations with their e-organizations with consolidated
information and progressing availabilitysUPS had obtained more than 30 different organizations
since opening up to the world in 1999. They had more than three thousand six hundrad IT
experts, fourteen centralized computers, Two thousand five hundred mid-go PCs, Six thousand
two hundred servers and more than Two lakh sixty thousand PCs. Its framework was too
complicated and thus it became difficult to get the information being processed was the major
challenge faced.

Overall challenge faced : Incorporating data to sustain constant connectivity.Originally

managed a mind-boggling number of client administration calls,which prompted to time and cost
devouring procedure.

2. Discuss the system integration solutions at UPS. How does it help UPS integrate
new technologies?

The determination for the framework reconciliation that UPS associated was by examining
External factors which were customers, the opposition, and rising e-business courses of
action were joined information and consistent accessibility was used. They developed an
Action plan which would be focused on customer and innovation of new action plans. The
new combination of courses of action was proposed which would be facilitated with the
inside transportation with the development. Besides, they consolidated their data into one
 server cultivate as opposed to two server ranches. It has made use of around 3,600 IT staff,
14 brought together servers, 2,755 mid-run PCs and 260,000 of PCs into its IT operations.
UPS has moreover fused its old and new organizations to build the estimation of its systems
UPS similarly brought ERP courses of action into its HR and financial divisions and the
utilization of the ERP has helped UPS save an impressive measure of money as they need not
buy merchandise and ventures from various regions and its Logistics sort out had ended up
being to a great degree exhaustive by realizing particularly portrayed mechanical rules.

Discuss the advantages of systems integration for UPS customers.

The central focuses for UPS customers after the framework coordination were the customers
could track their package status now through a singular electronic system autonomous of the
customer being a single customer taking after a package or a private wander taking after a
gathering of groups or a far reaching business taking after a payload compartment.

Enhance effectiveness by making a focal vault of all delivery data and empowering access to
information crosswise over divisions.

Increase benefit by overseeing associations with merchants and providers all the more viably.

Improve fulfillment by conveying to clients with opportune and important data.

Get to showcase quicker on the grounds that you're streamlined client's business forms.

Coordination empowers proactive correspondence which can spare time,control expenses and
help develop your business.