ICOMM Introducing Cisco Voice and Unified Communications Administration Version 8.0 Lab Guide Txt Part Number: 97-2886-01attial feeraiins cisco. Smucmea Cisco has mere than 200offices worldwide Adresses, phonenumbers,and fax numbers are listed on the Cisca Webske st w ww cisco-comvgoolices eco te Oso a teal ut pe arin. ante sates, Angst Ck ate cae sa mcacomaa ‘Syrian tm popryanvnepasi canon Tewcl Mewes peer ee reno apararateripaan cho on oy ahecamoay POR) DISCLAIMER WARRANTY: THIS CONTENT IS BEING PROVIDED "AS IS" CISCO MAKES AND VOU RECEIVE NO WARRANTIES IN |CONNECTION WITH THE CONTENT PROVIDED HEREUNDER, EXPRESS, IMPLIED, STATUTORY OR IN ANY OTHER PROVISION OF [THIS CONTENT OR COMMUNICATION BETWEEN CISCO AND YOU. CISCO SPECIFICALLY DISCLAIMS ALL IMPLIED WARRANTIES, INCLUDING WARRANTIES OF MERCHANTABILITY, NON-INFRINGEMENT AND FITNESS FOR A PARTICULAR |PURPOSE, OR ARISING FROM A COURSE OF DEALING, USAGE OR TRADE PRACTICE. This letning product may contain eary release content, and while Cisco believes it tobe accurate, it fll subject to the dselaimer above Lab Guide {© 2010 Cisco andlor its affiliates. Al rights reserved, Printed In the UKTable of Contents Lab Guide Overview Outline Lab 2-1: Exploring Administrator Interfaces Activity Objective Visual Objective Required Resources Command List Job Aids Task 1: Start Services in Cisco Unified Communications Manager Serviceability Task 2: Create a Personalized Application User and Verify Role Privileges for Application User Beennnnae le ‘Web Pages 5 Task 3: Check System Information 6 ‘Task 4: Add a New Cisco Unified IP Phone 7 Task 5: Modify Service Parameters 8 Task 6: Obtain Platform Details with CLI from Cisco Unified Communications Manager 9 ‘Task 7: Enable Services on Cisco Unified Presence 9 Task 8: Create the Presence Gateway for Cisco Unified Communications Manager in Cisco Unified Presence 10 Task 9: Enable Synchronization of End Users for Cisco Unified Presence 4 Task 10: Start a Service on Cisco Unity Connection "1 Task 11: Verify SCCP Integration on Cisco Unity Connection 2 Task 12: Configure Cisco Unified Communications Manager Express to Support Cisco Configuration Professional 18 Task 13: Install Cisco Configuration Professional on the Student PC and Discover the Cisco Unified Communications Manager Express Router 13 Task 14: Configure User Defaults in Cisco Unity Express 415 Lab 2-2: Exploring End-User Interfaces. 16 Activity Objective 16 Visual Objective 16 Required Resources 16 Command List 18 Job Aids 18 Task 1: Create an End User in Cisco Unified Communications Manager 18 Task 2: Set Enterprise Parameters and Configure End User Settings 19 Task 3: Configure WebDialer for End Users 20 Task 4: Configure Voice-Mail Users in Cisco Unity Connection 24 Task 5: Create End Users in Cisco Unified Communications Manager Express 22 Task 6: Configure Voice Mailboxes for Cisco Unity Express Users 23 Lab 3-1: Exploring Call Flows in Cisco Unified Communications Manager 25 Activity Objective 25 Visual Objective 25 Required Resources 25 ‘Command List 25 Job Aids 26 Task 1: Discover the Cisco Unified Communications Manager CoS Implementation 26 Task 2: Discover the Cisco Unified Communications Manager Call Routing Implementation 28 Task 3: Discover the Inbound Cisco Unified Communications Manager COR Implementation 32 Lab 3-2: Exploring Call Flows in Cisco Unified Communications Manager Express 33 Activity Objective 33 Visual Objective 33 Required Resources 33 Command List 34 Job Aids 34 Task 1: Discover the Cisco Unified Communications Manager Express COR Implementation 34 Task 2: Discover the Cisco Unified Communications Manager Express Call Routing Implementation 38Lab 4-1: Implementing Endpoints Activity Objective Visual Objective Required Resources Command List Job Aids Task 1: Verify Endpoint Basic Configuration Elements in Cisco Unified Communications Manager 43 43 43 43 44 44 44 Task 2: Add a New Phone in Cisco Unified Communications Manager Using Autoregistration 45 Task 3: Add a New Phone in Cisco Unified Communications Manager Using the Cisco Unified ‘Communications Manager BAT Task 4: Update Phone Load on Cisco Unified Communications Manager Task 5: Add a New Phone in Cisco Unified Communications Manager Express Using the GUI Lab 4-2: Implementing End Users Activity Objective Visual Objective Required Resources Command List Job Aids Task 1: Configure End Users in Cisco Unified Communications Manager by Configuring New Users in Microsoft Active Directory for End User Synchronization ‘Task 2: Change User Settings in Cisco Unified Communications Manager ‘Task 3: Configure End Users in Cisco Unified Communications Manager Express Lab 5-1: Enabling Telephony Features Activity Objective Visual Objective Required Resources ‘Command List Job Aids Task 1: Enable Cisco Extension Mobility ‘Task 2: Enable End Users for Cisco Extension Mobility Task 3: Configure Barge Task 4: Set Up Group Pickup for the HQ Phones Task 5: Configure Directed Call Park Task 6: Create a Hunt Group Task 7: Configure Intercom Task 8: Configure IP Phones for BLF Speed Dials Lab 5-2: Enabling Mobility Features Activity Objective Visual Objective Required Resources Command List Job Aids Task 1: Prepare End Users for Cisco Mobile Connect Task 2: Create a Remote Destination Profile Task 3: Enable Mobile Voice Access Ticket 1: Calls to the Remote Destination Should Ring Only During a Specific Time Ticket 2: Remote Destination Should Ring Longer Ticket 3: Remote Destination Should Not Ring When Receiving Calls from the Branch Lab 6-1: Implementing End Users and Voice Mailboxes Activity Objective Visual Objective Required Resources Command List Job Task 1: Add End Users and Voice Mailboxes Task 2: Import End Users from Cisco Unified Communications Manager ‘Task 3: Import End Users from Microsoft Active Directory Task 4: Set the Message Store Settings Introducing Cisco Voice and Unitied Communications Administration (ICONM) v8.0 (© 2010 Cisco Systems, IncLab 6-2: Enabling Cisco Unified Presence 87 Activity Objective 87 Visual Objective 87 Required Resources 87 Command List 88 Job Aids 88 Task 1: Configure End Users in Cisco Unified Communications Manager 88. Task 2: Create a CSF Device for Softphone Mode 89 ‘Task 3: Configure the Voicemail Profile for Cisco Unified Personal Communicator 90 ‘Task 4: Configure LDAP, Cisco Unified Communications Manager Cisco IP Phone, and CTI Gateway Profiles for Cisco Unified Personal Communicator ot Task 5: Install Cisco Unified Personal Communicator 93, Task 6: Add Cisco Unified Personal Communicator Features 94 Task 7: Configure Cisco IP Phone Messenger 95 Lab 7-1: Providing End-User Support 97 ‘Activity Objective 97 Visual Objective 97 Required Resources 97 Command List 97 Job Aids 98. Trouble Ticket 1: IP Phone Is Not Registered 98 Trouble Ticket 2: Pickup Group Does Not Work 98 Trouble Ticket 3: Cisco Extension Mobility Service Is Not Working 98 Lab 7-2: Generating Cisco Unified Communications Manager Reports 99 Activity Objective 99 Visual Objective 99 Required Resources 99 Command List 99 Job Aids 100 Task 1: Obtain Cisco Unified Communications Manager Values 100 Task 2: Analyze Cisco Extension Mobility with Cisco Unified Reporting 101 Task 3: Obtain Voice Mail Details 102 Task 4: Search Phone Features 103 Lab 7-3: Generating Cisco Unified Communications Manager CAR Tool Reports 104 ‘Activity Objective 404 Visual Objective 104 Required Resources 104 ‘Command List 104 Job Aids 105 Task 1: Configure System Settings in the Cisco Unified Communications Manager CAR Tool 105 Task 2: Generate User Reports 106 Task 3: Generate System Reports 107 Task 4: Generate Device Reports 108 Task 5: Analyze Calls 109 Lab 7-4: Monitoring the System with Cisco Unified RTMT 110 Activity Objective 140 Visual Objective 110 Required Resources 110 Command List 110 Job Aids 4 Task 1: Install Cisco Unified RTMT m1 Task 2: Monitor System Parameters m1 Task 3: Work with Traces and Sysiog Messages 113 Task 4: Monitor Cisco Unified Communications Manager Parameters 114 Task 5: Work with Profiles 115 © 2010 Cisco Systems, ine Introducing Cisco Voice and Unified Communications Administration (COMM) v8.0 WiLab 7-5: Monitoring Usage of Cisco Unity Connection Activity Objective Visual Objective Required Resources Command List Job Aids Task 1: Generate Reports in Cisco Unity Connection Task 2: Analyze the Reports for Selected Issues Task 3: Use the Port Monitor to Check the Voice Mail Ports Task 4: MWI Status Issues Lab 7-6: Backing Up Cisco Unified Communications Manager Using the Disaster Recovery System Activity Objective Visual Objective Required Resources Command List Job Aids Task 1: Creating a Backup Device Task 2: Configuring the Scheduler Task 3: Perform Manual Backup Task 4: (Optional) Restore the Cisco Unified Communications Manager Database ‘Answer Key Lab 2-1 Answer Key: Exploring Administrator Interfaces Lab 2-2 Answer Key: Exploring End-User Interfaces Lab 3-1 Answer Key: Exploring Call Flows in Cisco Unified Communications Manager Lab 3-2 Answer Key: Exploring Call Flows in Cisco Unified Communications Manager Express Lab 4-1 Answer Key: Implementing Endpoints Lab 4-2 Answer Key: Implementing End Users Lab 5-1 Answer Key: Enabling Telephony Features Lab 5-2 Answer Key: Enabling Mobility Features Lab 6-1 Answer Key: Implementing End Users and Voice Mailboxes Lab 6-2 Answer Key: Enabling Cisco Unified Presence Lab 7-1 Answer Key: Providing End-User Support Lab 7-2 Answer Key: Generating Cisco Unified Communications Manager Reports Lab 7-3: Generating Cisco Unified Communications Manager CAR Tool Reports Lab 7-4 Answer Key: Monitoring the System with Cisco Unified RTMT Lab 7-5 Answer Key: Monitoring Usage of Cisco Unity Connection 116 116 116 116 17 17 17 17 120 121 122 122 122 122 123, 123 123, 125 125 126 127 127 127 427 427 427 127 127 127 127 127 128 129 129 129 129 Lab 7-6 Answer Key: Backing up Cisco Unified Communications Manager Using the Disaster Recovery System 129 Intvoducing Cisco Voice and Unified Communications Administration (ICOMM) v8.0 (©2010 Cisco Systems, IneICOMM Lab Guide Overview This guide presents the instructions and other information concerning the lab activities for this course. You can find the solutions in the lab activity Answer Key. Outline This guide includes these activities: Lab 2-1 Lab 2-2: Lab 3-1 Lab 3-2: Lab 4-1: Lab 4-2: Lab 5-1 Lab 5-2: Lab 6-1 Lab 6-2: Lab 7-1 Lab 7-2: Lab 7-3: Lab 7-4: Lab 7-5; Exploring Administrator Interfaces Exploring End-User Interfaces Exploring Call Flows in Cisco Unified Communications Manager Exploring Call Flows in Cisco Unified Communications Manager Express Implementing Endpoints Implementing End Users Enabling Telephony Features Enabling Mobility Features Implementing End Users and Voice Mailboxes Enabling Cisco Unified Presence Providing End-User Support Generating Cisco Unified Communications Manager Reports Generating Cisco Unified Communications Manager CAR Tool Reports Monitoring the System with Cisco Unified RTMT. Monitoring Usage of Cisco Unity Connection Backing Up Cisco Unified Communications Manager Using the Disaster System Answer KeyLab 2-1: Exploring Administrator Interfaces ‘Complete this lab activity to practice what you learned in the related module. Activity Objective In this activity, you will explore administrator interfaces of Cisco Unified Communications Manager, Cisco Unified Communications Manager Express, Cisco Unity Express, Cisco Unity Connection, and Cisco Unified Presence. After completing this activity, you will be able to meet these objectives: = Discover the Cisco Unified Communications Manager Administration via GUI and CLI = Discover the Cisco Unified Communications Manager Express and Cisco Unity Express ‘Administration via Cisco Configuration Professional, and GUI, and CLI = Discover the Cisco Unity Connection Administration via GUI = Discover Cisco Unified Presence Administration via GUL Visual Objective ‘The figure illustrates what you will accomplish in this activity. Lab 2-1: Exploring Administrator Interfaces Be ee Log into Cisco Unifoa ccucwix cur cue ‘Communications Manager xpress and Cisco Unity epee min Cs ‘eco Conigran Presson ‘omacion a iim abet sires ana 33H Required Resources ‘These are the resources and equipment that are required to complete this activity: = Cisco Unified Communications Manager = Cisco Unified Presence = Cisco Unity Connection "Cisco Unified Communications Manager Express 2 Introducing Cisco Voice and Unified Communications Adminstration (ICOMM) v8.0 (© 2010 Cisco Systems, Inc= Cisco Unity Express = Cisco Configuration Professional Command List ‘The table describes the commands that are used in this activity Cisco Unifi -d Communications Manager Express CL! Commands ‘Command ription ip http server Enables the intemal HTTP server on the Cisco router ip http authentication Uses the local usernames and passwords for web local authentication requests copy running-config Saves the current running configuration to the startup startup-config Configuration fle in NVRAM show running-config Displays the current Cisco Unified Communications Manager Express running configuration fle show ip dhep binding Displays the currently leased IP addresses Job Aids ‘These job aids are available to help you complete the lab activity. IP Addresses Device IP Address Cisco Unified Communications Manager Oxi Cisco Unity Connection 10x43 “Cisco Unified Presence toxia Cisco Unified Communications Manager Express 10x4102 Cisco Unity Express 10x43 Student PCs 10.3 (OHCP range) The x represents your pod number. For example, in pod 2, the Cisco Unified Communications Manager IP address is 10.2.1.1. (© 2010 Cisco Systoms, ne. Lab GuigeUsernames and Passwords Device Credentials Cisco Unified Communizations Manager User: cucmadmin Application User Password: cucmpasst Cisco Unified Communications Manager Platform | User: admin User Password: adpass1 Cisco Unity Connection User: cucmadmin ‘Application User Password: cucmpasst Gisco Unity Connection User: admin Platform User Password: adpass1 Cisco Unified Presence User: cucmadmin Application User Password: cucmpasst Cisco Unified Presence User: admin Platform User Password: adpasst 0 Unified Communications Manager Express | User: cuemadmin Password cucmpass1 Cisco Unity Express User: cucmadmin Password: cucmpasst ‘Student PCs User: Administrator Password: cisco Task 1: Start Services in Cisco Unified Communications Manager Serviceability Activate the necessary services on Cisco Unified Communications Manager for IP phone registration and reporting: Cisco CallManager, Cisco TFTP, and the Cisco Serviecability Reporter service. Activity Procedure Complete these steps: Step1 From the classroom PC, access Cisco Unified Communications Manager Serviceability pages with a web browser. Open the following URL: https://10.x.L.L/eemservice Step2 Log in with the application user credentials for Cisco Unified Communications Manager that are listed in the “Usernames and Passwords” table, Step3 Go to Tools > Service Activation. Step4 From the Service Activation page, select the publisher (CUCMI-x) from the Select Server drop-down list. Click Go. Step5 From the list of services, check the Cisco CallManager, Cisco TFTP, and Cisco Serviceability Reporter services, The Cisco CallManager service is responsible for call processing, while the Cisco TFTP service hosts the configuration files for the IP phones. The Cisco Serviceability Reporter service generates various daily reports, which can be accessed in the Cisco Unified Communications Manager Serviceability web interface. Step6 Click Save to activate these services. There will be a pop-up window that informs you that service activation will take a while. Confirm by clicking OK. Wait for the page to refresh. 4 Introducing Cisoo Voice and Unified Communications Administration (ICOMM) v8.0 (©2010 Cisco Systems, Ine.Step7 Browse to Tools > Control Center — Feature Services. Step8 At the Select Server page, select CUCMI-x. Click Go. Step9 Verify that the Cisco CallManager, TFTP, and Cisco Serviceability Reporter services are started and activated. Activity Verification ‘You have completed this task when you attain these results: = The services show the status Started and the Activation Status Activated Task 2: Create a Personalized Application User and Verify Role Privileges for Application User Web Pages Create a personalized application user with your name and assign the rights to access the Cisco Unified Communications Manager Administration web interface. Then, enable Dependency Records in Cisco Unified Communications Manager enterprise parameters and verify the Application User Web Pages rights in the Standard CCMADMIN Administration role Activity Procedure Complete these steps: Step1 From the web browser, navigate to https://10.x.1.1/eemadmin to open the Cisco Unified Communications Manager Administration web interface. Step2 Navigate to User Management > Application User and click Add New. Step3 Define a new application usemame with your user ID (for example, use “Iblue” for Larry Blue) and configure the password cisco Step4 Click Add to User Group. Step5 Search the Standard CCM Super Users group. Step6 Check the box near the Standard CCM Super Users group and click Add Selected and click Save, Stop7 Log out with the administrator account and log in with the newly created application user and verify if the login is successful. Step8 In Cisco Unified Communications Manager, navigate to System > Enterprise Parameters. Stop9 Set the Enable Dependency Records parameter to True. Click OK in the pop-up window. With dependency records, you can start a reverse search in Cisco Unified Communications Manager to determine, for example, which users belong to a certain device pool Step 10 Click Save. Step 11 Click Apply Config and click OK. Step 12 Navigate to User Management > User Groups and search Standard CCM Super Users group. Step 13 Select Dependency Records from Related Links and click Go. Step 14 Click Role. Step 15 Select Standard CCMADMIN Administration. ©2010 Cisco Systems, ine Lab Guide 5Step 16 Verify for Application User Web Pages that both the Read and Update boxes are checked. Activity Verification ‘You have completed this task when you attain these results: = Login with the newly created application user is successful and changes can be performed {in Cisco Unified Communications Manager. Task 3: Check System Information The system parameters can be displayed in the Cisco Unified Operating System Administration web interface. Note the default gateway IP address, MAC address, Cisco Unified Communications Maneger version, and Network Time Protocol (NTP) server in the following table. Verify that the Cisco Unified Communications Manager Express IP address is reachable from Cisco Unified Communications Manager. Parameter Value Gateway IP address MAC address Cisco Unified Communications Manager NTP server Activity Procedure Complete these steps: Step 1 Access Cisco Unified Operating System Administration web interface via the navigation crop-down box or browse to https://10.x.1.1/emplatform, Step2 Log in with the platform credentials provided in the “Usernames and Passwords” table. Step 3 Go to Show> Network and note the gateway IP address and MAC address in the table at the beginning of this task. Step 4 Go to Settings > Version and note the Active Version of Cisco Unified ‘Communications Manager to the table Step5 Go to Settings > NTP Server and note the NTP IP address in the table at the beginning of this task and verify that the NTP service is accessible. Step6 Go to Services > Ping. Step7 Enter the IP address of the Cisco Unified Communications Manager Express in the Hostname or IP Address field, Step 8 Set Ping Iterations to 5. Step9 Click Ping, Step 10 Verify the ping results. Activity Verification ‘You have completed this task when you attain these results: = All values are noted in the table. 6 Introducing Cisco Voice and Unified Communications Administration (ICOMM) v8.0 (© 2010 Cisco Systems, Inc.= The ping to the Cisco Unified Communications Manager Express is successful. Task 4: Add a New Cisco Unified IP Phone Create a new Cisco Unified IP phone on Cisco Unified Communications Manager with a minimum configuration. Select the Standard Cisco Unified IP Phone 7965 SCCP Phone Button Template. Use the directory number 2001 in the devices partition. Configure a CSS called “pstn” for the device CSS. Verify the registration process. A second Cisco Unified IP phone is already preconfigured. Change the dummy MAC address to the correct MAC address of the Cisco Unified IP phone. Activity Procedure Complete these steps: Step 1 From the classroom PC, access the Cisco Unified Communi Administration web interface. Step2 Navigate to Device > Phone and select Add New. Step3 Select Cisco 7965 from the Phone Type drop-down box. Step4 Select SCCP from the Device Protocol drop-down box. Step5 Select Next. Step6 Enter the MAC address of the Cisco Unified IP phone. The MAC address can be ‘obtained using the settings button on the IP phone or read the MAC address off the back of the phone. Navigate to Network Configuration; the MAC address is displayed. Step7 Enter HQ Phone 1 in the Description field. Steps Sel Default as the device pool Step 9 Choose Standard 7965 SCCP as the phone button template. Step 10 Set the Calling Search Space value to pstn, Step 11. Set the Device Security Profile value to Cisco 7965 — Standard SCCP Non-Secure Profile. Step 12 Click Save and apply the configuration. The Cisco Unified IP phone registers with the Cisco Unified Communications Manager. Note If the Cisco Unified IP Phone does not register with the Cisco Unified Communications. ‘Manager, press the Settings button on the Cisco Unified IP phone and reset the Cisco Unified IP Phone by entering **#" Step 13. Click Line [1] - Add a new DN to create a new directory number. Step 14 Enter 2001 in the Directory Number field. Using the tab key to hop to the Route Partition field, the page refreshes in order to verify that the directory number exists. Step 15 Select devices as the Route Partition value. After selecting the route partition, Cisco Unified Communications Manager checks again for an existing directory number in the selected partition. Wait for the page to refresh. Step 16 Configure John Doe in the Alerting Name field. Step 17 Enter jdoe - 2001 in the Line Text Label field and click Save. Step 18 Click Apply Config and OK. (©2010 Cisco Systems, Ine Lab GuideStep 19 From Related Links, select Configure Device (SEP) and click Go. Step 20 Verify that he registration of the Cisco Unified IP Phone is successful and check the IP address of the registered device. Step 21 Check the IP phone to verify that the display shows the configured directory number and line text label Step 22 Go to Back to Find/List and select HQ Phone 2. Enter the correct MAC address in the MAC Address field. Step 23. Save and apply the changes. Step 24 Verify that HQ Phone 2 registers with the Cisco Unified Communications Manager. Check the IP phone to verify that the display shows “jwhite ~ 2002” as the line text label Step 25 Use HQ Phone 1 and call directory number 2002. Answer the call on HQ Phone 2. Hang up and perform the test vice versa, Activity Verification ‘You have completed this task when you attain these results: = The device configuration window on Cisco Unified Communications Manager shows the IP address and Registered with Cisco Unified Communications Manager CUCMI-x when the IP phone is registered successfully. Task 5: Modify Service Parameters Modify the service parameters on Cisco Unified Communications Manager to collect caller information for billing and reporting, The activation of the CDR and CMR service parameters is necessary for later labs. If you do not enable these parameters, Cisco Unified Communications Manger does not collect CDRs and CMRs. Activity Procedure Complete these steps: Step 1 In the Cisco Unified Communications Manager Administration web pages, navigate to System > Service Parameters. Step 2 Choose the active server CUCMI-x from the Active Server drop-down box. Step 3 Select the Cisco CallManager service. Step4 Search for the CDR Enable Flag field and set the parameter to True. Step5 Set the Call Diagnostics Enabled parameter to Enabled Only When CDR Flag is ‘True ‘Step 6 Click Save. Activity Verification You have completed this task when you attain these results: = The CDR Enable Flag is set to True and the Call Diagnostics Enabled parameter is set to Enabled Only When CDR Flag is True. = This task will be verified on the last day of training, where the calls of the week are viewed in Cisco Unified Communications Manager CDR Analysis and Reporting (CAR) tool. The activation allows Cisco Unified Communications Manager to collect data over the week. 8 Introducing Cisco Voice and Unitiec Communications Administration (ICOMM) v8.0 (© 2010 Cisco Systems, Inc.Task 6: Obtain Platform Details with CLI from Cisco Unified Communications Manager The CLI provides a set of features like the operation system web interface. When installing Cisco Unified Solution products in a virtual machine, Cisco uses a special MAC address for licensing purposes. Obtain this MAC address and the serial number with CLI and note it in the following table. The serial number is usefull when processing trouble tickets with the Cisco TAC. Parameter Value License MAC address Serial Number Activity Procedure Complete these steps: Step1 Start an SSH client on the student PC and connect to 10.x.1.1 Step2 Log in with the platform credentials for Cisco Unified Communications Manager. Step3 At the admi prompt, execute the command show status Step4 Search for the license MAC address in the output and note it in the table at the beginning of this task StepS Enter show hardware and search for the Serial Number output. Note it in the table at the beginning of this task Step 6 Execute exit to end the SSH session. Activity Verification You have completed this task when you attain these results’ The license MAC address and serial number are noted in the table at the beginning of this task, Task 7: Enable Services on Cisco Unified Presence To support the Cisco Unified Personal Communicator registration process, activate the necessary services on Cisco Unified Presence and verify that the services are running Activity Procedure Complete these steps: Step 1 Use a browser to access the Cisco Unified Presence Serviceability pages with the following URL: https://10.x.1.4/eemservice. Step2 Navigate to Tools > Service Activation Step3 Check the check boxes for the following services: = Cisco UP SIP Proxy = Cisco UP Presence Engine = Cisco UP XCP Text Conference Manager = Cisco UP XCP Connection Manager © 2010 Cisco Systems, Inc. Lab Guide 8= Cisco UP XCP Counter Aggregator = Cisco UP XCP Authentication Service ® Cisco AXL Web Service Step4 Click Save and OK in the pop-up window. Step5 Navigate to Tools > Feature Serviees. Step6 Verify that the activated services are running. Activity Verification ‘You have completed this task when you attain these results: = When the previously listed services are active and running in the Feature Services configuration window. Task 8: Create the Presence Gateway for Cisco Unified Communications Manager in Cisco Unified Presence On Cisco Unified Communications Manager, the SIP trunk for presence subscription (for ‘example, for on-hook ot off-hook status) is already preconfigured. Complete the configuration ‘on the Cisco Unified Presence server by adding a Presence gateway. Use the IP address of the Cisco Unified Communications Manager as the gateway address. Activity Procedure ‘Complete these steps: ‘Step 1 From the classroom PC, access Cisco Unified Presence administrator web interface via the navigation drop-down box. Step2 Navigate to Presence > Gateways and select Add New. Step3 Choose CUCM as the presence gateway type. Step 4 Enter Cisco Unified Communications Manager in the Description field. Step5 Enter 10.x. 1 (where x is your pod number) in the Presence Gateway field. Step6 Click Save Step7 To verify, go back to the list of the gateways via Related Links using Back to Find/List and click Go. Step8 _ If the newly created gateway is listed, the gateway was created successfully. Activity Verification You have completed this task when you attain these results: m= The Cisco Unified Presence server displays Add Successful in the gateway find list. 10 Iniraducing Cisco Voice and Unified Communications Administration (ICOMM) v8.0 (© 2010 Cisco Systems, IncTask 9: Enable Synchronization of End Users for Cisco Unified Presence End users in Cisco Unified Presence are synchronized from Cisco Unified Communications Manager with the AXL/SOAP interface. Start the synchronization agent on Cisco Unified Presence, Activity Procedure Complete these steps: Step 1 _ In Cisco Unified Presence administration, navigate to User Management > User Management and click Find. No users are listed. Step2 Go to the Cisco Unified Presence Serviceability web interface. Step3 Navigate to Tools > Service Activation. Stop4 Activate the Cisco UP Syne Agent service StepS Click Save to activate this service. There will be a pop-up window that informs you that service activation will take a while. Confirm by clicking OK. Wait for the page to refresh Step6 Browse to Tools > Control Center ~ Feature Services. Step7 Verify that the Ciseo UP Syne Agent service is started and activated. Step 8 Use the navigation drop-down list and choose Cisco Unified Presence Administration and click Go. Step9 Navigate again to User Management > User Management and click Find to verify that the preconfigured end user jwhite is synchronized. Synchronization is running if the user is listed Activity Verification You have completed this task when you attain these results: = The preconfigured end user jwhite is synchronized from Cisco Unit ed Communications Manager to Cisco Unified Presence. Task 10: Start a Service on Cisco Unity Connection Start the Cisco Serviceability Report service to obtain reports from the Cisco Unified Serviceability web interface. Activity Procedure Complete these steps: Step 1 Step2 Step 3 Step 4 Step 5 Step 6 Use the web browser to access the Cisco Unity Connection Serviceability interface with https://10.x.1.3/eemservice. Navigate to Tools > Service Activation From the list of services, check Cisco Serviceal Reporter service. Click Save to activate the service. There will be a pop-up window that informs you that service activation will take a while, Confirm by clicking OK. Browse to Tools > Control Center ~ Feature Services, Verify that the Cisco Serviceability Reporter service is started and activated. (© 2010 Cisco Systems, Ine LabGuige 11Activity Verification You have completed this task when you attain these results: = The services show the status Started and the Activation Status Activated. = This task will be verified on the last day of training when the reports are generated, The activation allows Cisco Unity Connection to collect data over the week. Task 11: Verify SCCP Integration on Cisco Unity Connection The SCCP integration in Cisco Unified Communications Manager and Cisco Unity Connection is already configured. Use the Telephony Configuration check in the Phone System configuration window on Cisco Unity Connection to verify that the integration was configured correctly. Acti 'y Procedure Complete these steps Step 1 Press the Message button on any HQ phone. The reorder tone will be played. This, indicates the Cisco Unity Connection system cannot be called from the HQ phones. Step2 Use a browser to access Cisco Unity Connection administrator web interface with the URL https://10.x.1.3/cemadmin or use the navigation drop-down box. Step3 Navigate to Telephony Integrat ns > Phone System. Step4 Click PhoneSystem, Step 5 From the Related Links drop-down box, choose Cheek Telephony Configuration and click Go. Step6 Verify if the Cisco Unity Connection system responds with error messages. Read the issues and details. Step7 Navigate to Telephony Integrations > Port. Step8 Check that the Enabled box and Answer Calll box are checked for both ports. Step 9 If the boxes are not checked, select the port, check the boxes Enabled and Answer Call, and save the changes. By clicking Next, you can hop to the second port. Repeat the last changes for this port. Step 10 From the Related Links drop-down box, choose Check Telephony Configuration again and click Go. Step 11 Verify that the verification check is now successful Step 12 Press the Messages button again on the IP phone. The standard opening greeting of Cisco Unity Conneetion should be played. Activity Verification You have completed this task when you attain these results: = The Check Telephony Configuration report does not display any error message, = The standard opening greeting is played when pressing the Message button on HQ phones. 12 Inroducing Cisco Voice and Uniiec Communications Administration (ICOMM) v8.0 (©2010 Cisco Systems, Inc.Task 12: Configure Cisco Unified Communications Manager Express to Support Cisco Configuration Professional Before the administrator can run Cisco Configuration Professional and connect to the Cisco Unified Communications Manager Express, perform the required configuration steps to support the Cisco Configuration Professional. Enable the integrated HTTP server in the router and set the authentication type to local. Activity Procedure Complete these steps: Step 1 From the classroom PC, access the Cisco Unified Communications Manager Express Telnet interface, Use the IP address that is shown in the IP Address table. Step 2 Log in and enter configuration mode with the configure terminal command. Step3 Enable the HTTP server with the ip http server command, Step4 Set the authentication method to local with the ip http authentication local ‘command, Step Leave the global configuration mode with the exit command. Step6 Save the configuration with the copy running-config startup-config command. Activity Verification You have completed this task when you attain these results: = The commands are entered correctly by displaying the running configuration of the router with the show running-config command. Task 13: Install Cisco Configuration Professional on the Student PC and Discover the Cisco Unified Communications Manager Express Router Install the Cisco Configuration Professional on a student PC and add the Cisco Unified Communications Manager Express to the managed device list. Discover the device and note the discovering details from Cisco Configuration Professional in the following table. Then, save the running configuration with Cisco Configuration Professional to the desktop of the student PC Parameter Value Router Hostname Cisco 108 Software version Hardware platform Cisco Unified Communications Manager Express version Flash capacity Activity Procedure Complete these steps: Step1 Obtain the IP address of the student PC from the HQ router, which is the DHCP server for the student PCs, ©2010 Cisco Systems, inc. Lab Guide 13,Step 2 Step 3 Step 4 Step 5 Step 6 Step7 Step 8 Stop 9 Step 10 Step 11 Step 12 Step 13 Stop 14 Step 15 Step 16 Step 17 Step 18 Step 19 Step 20 Step 21 Use Telnet to access the HQ router Telnet interface and log in with the credentials from the “Usernames and Passwords” table, Enter the show ip dhep binding command. ‘The HQ router displays the list of currently leased IP addressed, The list includes the IP addresses for the IP phones (IP subnet: 10.x.2.0) and PCs (IP subnet 10.x.3.0) ‘The x represents your pod number The student PCs start with Client ID 0100,50S6 where 005056 is the beginning for virtual machine MAC addresses. Use the IP address of a student PC and connect to the student PC with RDP. Log in to the student PC with the credentials in the “Usernames and Passwords” table. Run the Cisco Configuration Professional setup file on the student PC, which is located on drive D. Click Next. Select I accept the terms of the license agreement and click Next. Click Next and select Install. Click Next, then Check Run Ciseo Configuration Professional and choose Finish. In the Manage Devices configuration window (starts automatically), enter the IP address 10.x.4.102 and the credentials of the Cisco Unified Communications Manager Express (username euemadmin and the password euempass!), Select OK. Discover the device with the Discover button, Observe the discovering process—this may take a few moments, When the Discovery Status displays Discovered, click the Discovery Details button and note the details of the discovery process in the table at the beginning of this task Use the Router Status button to note the missing parameters to the table at the beginning of this task Navigate to Configure > Utilities > Save Configuration to PC. Click Save Running Configuration to PC. Select Save, Activity Verification You have completed this task when you attain these results: = Cisco Configuration Professional was installed successfully on the student PC and the Cisco Communications Manager Express was discovered. = The running configuration of the router is stored on the student PC, 14 Inlraducing Cisco Voice and Unified Communications Administration (ICOMM) v8.0 (©2010 Cisco Systems, Inc.Task 14: Configure User Defaults in Cisco Unity Express ‘To enhance the security policies for Cisco Unity Express end users, define the user defaults, Set the minimum PIN length to 3 and PIN history depth policy to 5. Activity Procedure Complete these steps: Step 1 With a web browser, access the Cisco Unity Express web interface using http://10.x.4.3, Step2 Log in to the administrator interface. Step3 Navigate to Configure > User Defaults. Step4 Set the minimum PIN length to 3. Step 5 Set the History Depth to §. Step 6 Click Apply and in the pop-up, click OK. Acti 'y Verification You have completed this task when you attain these results: m= The user defaults display the changed values correctly. (© 2010 Cisco Systems, Ine LabGuide 15Lab 2-2: Exploring End-User Interfaces Complete this lab activity to practice what you learned in the related module. Activity Objective In this activity, you will explore end-user interfaces of Cisco Unified Communications Manager, Cisco Unified Communications Manager Express, Cisco Unity Connection, and Cisco Unified Presence. After completing this activity, you will be able to meet thes objectives: = Discover the Cisco Unified Communications Manager end-user options and test end-user features = Discover the Cisco Unified Communications Manager Express end-user options and test end-user features ® Discover the Cisco Unity Connection end-user options and test end-user features Visual Objective The figure illustrates what you will accomplish in this activity. Lab 2-2: Exploring End-User Interfaces ‘Use Ceca Configuration Professional to Contigo he ‘configure Coa Unified phone wth tho ond Communications Wanogar Express lier web interac, Tex Lt Tet Wa Pere Required Resources ‘These are the resources and equipment that are required to complete this activity: = Cisco Uni Communications Manager Cisco Unified Presence Cisco Unity Connection Cisco Unified Communications Manager Express 16 —_Iniroducing Cisco Voice and Unified Communications Administration (ICOMM) v8.0 {© 2010 Cisco Systems, Inc.= Cisco Unity Express "= Cisco Configuration Professional Command List ‘No Cisco IOS commands are used in this lab. Job Aids These job aids are available to help you complete the lab activity Refer to the “IP Addresses” and “Usernames and Passwords” tables that are provided in Job Aids section of Lab 2-1, Task 1: Create an End User in Cisco Unified Communications Manager Create the end user John Doe in Cisco Unified Communications Manager and use jdoe as the user ID. End users in Cisco Unified Communications Manager must be associated with a device. Associate the previously configured IP phone with John Doe. Activity Procedure Complete these steps: Step1 From the classroom PC, access Cisco Unified Communications Manager Administration web pages with a web browser. Open the following URL: Ittp://10.x.1.1/eemadmin, Step2 Navigate to User Management > End User and click Add New. Step3 Enter jdoe in the User ID field, Enter cisco in the Password field and enter 12345 in the PIN field Step4 —_ In the Last Name field, enter Doe, in the First Name field, enter John, Step5 Click Save. Step6 To add the IP phone to jdoe, click Device Association, Step7 _ In the new opened window, search the IP phone by the previously defined description or directory number. Click Find. Step 8 Check the box near the HQ Phone I (2001) that you configured and click Save Selected/Changes. Step9 _ In the Related Links drop-down box, select Back to User and click Go. Step 10 Click Add to User Group. Stop 11. To allow end users to log in to the user web interface, add jdoe to Standard CCM End Users and press Add Selected and save the changes. Step 12 Navigate to http://10.x.1.1/cemuser/ and use the newly created end user for login. Note Issues may arise when logging in to the administration and user pages from the same PC. Step 13 Go to User Options > Device and verify that the correct device name is displayed in the Name drop-down box. (© 2010 Cisco Systems, Ine LabGuide 47Activity Verification ‘You have completed this task when you attain these results: ™ Log in at the end-user web interface is successful and verify that the associated IP phone can be selected from the drop-down list Task 2: Set Enterprise Parameters and Configure End User Settings ‘The enterprise parameters can be used to define which settings are visible in the end-user web interface. Change the settings to display only the CFA option on the end-user interface and configure end-user settings. Set the CFA to voice mail with the end-user interface and configure the phone button below IP phone directory number as a speed-dial button to the directory number 2002 Activity Procedure ‘Complete these steps: Step 1 In the Cisco Unified Communications Manager Administration web interface, navigate to System > Enterprise Parameters, Stop2 Set the Show Ring Settings parameter to True. Step3 Click OK in the pop-up window. Step 4 Set the Show Call Forwarding parameter to Show Only Forward All StopS Click Save and click Apply Config. Step6 Click OK. Step7 Navigate to http://10.x.1./eemuser/ and log in as jdoe. Stop Go to User Options > Device. Step9 Click Line Settings, Step 10 Verify that the Call Forward options show only Call Forward All and that the Ring Settings are visible. Step 11 Set the Incoming Call Forwarding to voice mail by checking the Forward all calls to box and selecting Voice Mail Step 12 Click Save. Step 13 Verify on the IP phone display, that the IP phone displays Forwarded to Voicemail Stop 14 Click Speed Dials. Stop 15 Use the first line to create the speed dial, Enter 2002 as the number and enter Jane White as the label, Step 16 Click Save and apply the configuration. Step 17 Verify on the IP phone, that the new speed dial is displayed at the correct phone button. Test the configured speed dial. The fine on HQ Phone 2 should ring when you press the speed-dial phone button. Note By default, he first two buttons on Cisco Unified IP Phone 7965 are configured for lines. The speed dial is therefore placed on the third button. Stop 18 Click Logout 18 Inlraducing Cisco Voice and Unified Communications Administration (ICOMM) v8.0 {© 2010 Cisco Systems, IncStep 19 ‘Step 20 Step 21 Step 22 Stop 23 Step 24 Access Cisco Unified Communications Manager Administration web pages with a web browser, Open the following URL: http://10.x.1.1ecmadminy, ‘Navigate to Device > Phone and search for HQ Phone | Click Modify Button Items and click OK. Remove the second unused line from the Associated Items list with the arrow and add instead a BLF SD—which stands for Busy Lamp Field Speed Dial. Order the buttons so that the speed dial to the directory number 2002 is displayed below the directory number and that the empty BLF SD is the third button. Save the changes and apply the configuration, Verify on the IP phone that the speed dial is now displayed below the directory number Activity Verification You have completed this task when you attain these results: = When the IP phone displays Forwarded to Voicemail m= The configured speed dial is displayed below the directory number on the IP phone display, Task 3: Configure WebDialer for End Users ‘The WebDialer enables end users to dial directory numbers from the end-user web interface. Activate the necessary services and perform a test call to directory number 2002 (Jane White) with the user ID jdoe. Activity Procedure Complete thes Step 1 Step 2 Step 3 Step 4 Stop 5 Step 6 ‘Step 7 Step 8 Step 9 Step 10 Step 14 Step 12 Step 13 ¢ steps: From the navigation area of the Cisco Unified Communications Manager application, choose Cisco Unified Serviceability and click Go. Choose Tools > Service Activation, From the Service Activation page, select the publisher (CUCMI-X) from the Select Server drop-down list. Click Go, In the Services list, check the boxes next to the CTI Manager and Cisco ‘WebDialer Web Service. Click Save to activate these services. There will be a pop-up window that informs you that service activation will take a while. Confirm by clicking OK. Browse to Tools > Control Center ~ Feature Services. At the Select Server page, select CUCM-X. Click Go. Verify that the CTI Manager and Cisco WebDialer Web Service are started and activated. Click Logout. Navigate to http://10.x.1.1/ecmuser/ and log in using the user ID jdoe. Go to User Options > Directory and search the LDAP extension 2002. In the search results, click the directory number. The Cisco WebDialer pop-up opens. Ensure that the number (2002) is displayed (©2010 Cisco Systems, Ine Lab Guide 19Step 14 Click 2002 and click Dial. Step 15 The IP phone now dials 2002. Answer the call on the other IP phone, Activity Verification ‘You have completed this task when you attain these results: = A call between the directory number 2001 and 2002 can be established from the web interface. Task 4: Configure Voice-Mail Users in Cisco Unity Connection To allow end users to use Cisco Unity Connection, create an end-user account and voice mailbox for John Doe. When the voice mailbox is configured, use the TUI to record a new name. Activity Procedure Complete these steps: Stop 1 Step2 Step 3 Step 4 Step 5 Step 6 Stop7 Stop 8 Step 9 Step 10 step 11 Step 12 Step 13 Stop 14 Use the web browser to access Ciseo Unity Connection administrator web interface with hetps:/10.x.1.3/euadmin, Choose Users > Users and click Add New. Enter the following information and save: m= Alias: jdoe m= First Name: John m= Last Name: Doe m= Extension: 2001 Click Save. Navigate to Edit > Password Settings. Uncheck User Must Change at Next Sign-In for the voice mail PIN and the web application password. Click Save. Navigate to Edit > Change Password. Set the voice mail password to 131213 and click Save. Set the Web Application password to Ciseo123 and click Save. To verify that the voice mailbox is configured correctly, press the Messages button on the IP phone of user jdoe. Ciseo Unity Connection answers and requires entering, the user PIN. Enter the user PIN and confirm with the pound sign (#) Follow the tutorial and record a new name. To verify the new recording, hang up and press the Messages button again, After entering the PIN and #, the new recorded name should be played, 20 Inroducing Cisco Voice and Unified Communications Administration (ICOM) vB.0 (©2010 Cisco Systems, IncActivity Verification You have completed this task when you attain these results: = The end-user voice mailbox can be accessed with the Messages button and the new recorded name is played. Task 5: Create End Users i Manager Express ‘To enable login to the end-user web interface on Cisco Unified Communications Manager Express, create an end user. An IP phone and directory number (3001) are already preconfigured. Create the end user Michael Black with the user ID mblack and associate the IP phone with the end user. Once logged in to the end-user web interface, configure line settings and set a speed dial to 2001 Cisco Unified Communications Activity Procedure Complete these steps: Step1 If the BR Phone is not registering, disable DHCP and change the TFTP server address to 10.x.4.102 in the network settings of the BR Phone. Press the Settings button on the phone, select Network Configuration > IPv4 Configuration, and press **# to unlock the phone. Select No for DHCP Enabled and enter the IP address 10.x.4.102 in the TFTP Server I field. Save the changes and restart the IP phone by pressing **#**, Step2 From the icon on the desktop, start Cisco Configuration Professional and click Discover. Step3 Once the discovering process is finished, click Configure. Step4 Navigate to Voice > Users, Phones and Extensions > User Settings, Step5 Click Create. Step6 Enter mblack in the User ID field, enter Michael in the First Name field, and enter Black in the Last Name field, Step7 __ For Password Generation, choose Use Custom Password Below and set cisco as the new password, Step 8 Navigate to the tab Phone/Extension. If the phone is registered but cannot be selected, discover the Cisco Unified Communications Manager Express again, Step9 From the Phone drop-down list, select the preconfigured IP phone. Step 10 The list of available extensions includes all configured directory numbers. Use the arrow to select the extension 3001. Step 11 Click OK, Step 12 _ In the pop-up window, click Yes and select Deliver. Step 13 Verify that the IP phone is registered to Cisco Unified Express and displays the correct directory number. smmunications Manager Step 14 Open the end-user web interface with the web browser with the URL http:// 10.x.4.102/eeme.html. {© 2010 Cisco Systems, Ine. LabGuide 21Note Itis recommended to use Microsoft internet Explorer to access the Cisco Unified ‘Communications Manager Express web pages. Mozilla Firefox might display the web pages incorrectly Step 15 _ Enter the previously defined end-user credentials. Step 16 Navigate to Configure > Phone. Step 17 Choose Silent from the drop-down list for Line 1. Step 18 Configure speed dial 1. Enter 2001 as the phone number and John Doe as the label. Step 19 Select Save Change. ‘Step 20 Confirm both pop-up messages by clicking OK. ‘Step 21 Verify on the IP phone display, that the new speed dial is displayed. Then, press the phone button and verify that HQ Phone | rings. Step 22 Disable CFA to voice mail, if Cisco Unity Connection answers the call with the softkey CFWdALL. Step 23 Dial 3001 from HQ Phone I to verify that the phone is successfully configured for silent ring behavior. Step 24 Change the ring behavior back to normal ring, Activity Verification ‘You have completed this task when you attain these results: m= When the end-user web interface can be accessed successfully. m= The speed dial and ring behavior are configured correctly. Task 6: Configure Voice Mailboxes for Cisco Unity Express Users Cisco Unity Express synchronizes users from Cisco Unified Communications Manager Express. For the previcusly configured end user, Michael Black, create a voice mailbox in Cisco Unity Express using the GUI. Test the voice mailbox and configure a vacation greeting, with a personal recording that covers the time period until the next day at 6 p.m. (1800). Activity Procedure Complete these steps: Step 1 Use a web browser and navigate to http://10.x.4.3/. ‘Step 2 Log in with the Cisco Unity Express credentials shown in the table “Usernames and Passwords.” ‘Step Navigate to Administration > Synchronize Information and select the previously configured end user mblack. Check the Mailbox check box to automatically create a new mailbox for the end user. Step 4 Click Synchronize to start the synchronization process. Step5 In the Synchronization Summary window, verify that the User Creation and Mailbox Creation shows Success. Step Go to Configure > Users and select mblack. Configure the correct first name (Michael) and last name (Black). 2 Introducing Cisco Voice and Unifiec Communications Administration (ICOMM) v8.0 {©2010 Cisco Systems, Ine.Step 7 Step 8 Step 9 Stop 10 Step 11 Step 12 Stop 13, Step 14 Step 15 Step 16 Step 17 Step 18 Step 19 In the Password options, verify that Password Speeifie Below is selected from the drop-down list and use eiseo as the new password. In the PIN options, verify that PIN Specific Below is selected from the drop-down list and use 12345 as the desired PIN, Save the changes, Verify the mailbox configuration. Go to Voice Mail > Mailboxes and select the mailbox of mblack. Verify that the Play Tutorial option is set to Yes. Press the Messages button on BR Phone 1. The Cisco Unity Express voice-mail system should answer and prompt you to enter the mailbox PIN. Enter the PIN to verify that the mailbox can be accessed. Follow the tutorial of Cisco Unity Express and use 23456 as the new PIN. In the Cisco Unity Express administrator interface, click Log Out. In the end-user web interface of (http://10.x.4.3/user/) Cisco Unity Express, log in with the user ID of Michael Black and the previously defined password Navigate to Greetings. Click Vacation, Select Enabled Until and set the next day and enter 18:00 as the desired time. Verify that Personal recording is enabled and click the recorder button to record @ new greeting, Click OK and click Apply. To verify, forward BR Phone | to voice mail by pressing the CFwdAlll softkey and 2500# on the IP phone. Call the directory number 3001 from any HQ phone. Ensure, that the Cisco Unity Express system answers the call with the vacation greeting. (On BR Phone 1, call voice mail and disable the vacation greeting. Then remove the call forward to Cisco Unity Express using the CFwdAll softkey. Note Acti Ifthe MW is not working properly, restart the Cisco Unified IP phone and verify that ephone- Jn 1 is configured with the mwi sip command on Cisco Unified Communications Manager Express. When the configuration is copied into Cisco Unity Express, the router must be restarted before the MUI will work properly. y Verification ‘You have completed this task when you attain these results: = The mailbox was created successfully. = Change the greeting in the end-user GUI is successfl (© 2010 Cisco Systems, ine Lab Guide 23Lab 3-1: Exploring Call Flows in Cisco Unified Communications Manager Complete this lab activity to practice what you learned in the related module. Activity Objective In this activity, you will explore call flows in Cisco Unified Communications Manager. After completing this activity, you will be able to meet these objectives: Discover the Cisco Unified Communications Manager CoS Implementation = Discover the Cisco Unified Communications Manager call routing implementation Visual Objective ‘The figure illustrates what you will accomplish in this activity Lab 3-1: Exploring Call Flows in Cisco Unified Communications Manager WOProne) WO Phone? cues OK cue Expl Ga8 and cal rout implementation, Required Resources ‘These are the resources and equipment that are required to complete this activity: = Cisco Unified Communications Manager = Cisco Unified IP phones Command List ‘No Cisco 10S commands are used in this lab, 24 Introducing Cisco Voice and Unified Communications Administration (ICOMM) v8.0 (© 2010 Cisco Systems, Inc.Job Aids These job aids are available to help you complete the lab activity. Refer to the “IP Addresses” and “Usernames and Passwords” tables that are provided in Job Aids section of Lab 2-1 Task 1: Discover the Cisco Unified Communications Manager CoS Implementation In this task, you will discover the Cisco Unified Communications Manager CoS implementation, Activity Procedure Complete these steps: Step1 From the classroom PC, access Cisco Unified Communications Manager Administration pages using the http://10.x.1.1 URL. Step2 Explore the Cisco Unified Communi and CSSs. Stop3 Go to Call Routing > Class of Control > Partition and click Find. Note the names of the partitions in the following table: tions Manager configuration for partitions Partitions Partition Name Step4 Go to Call Routing > Class of Control > Calling Search Space and click Find. Step 5 Click the first CSS in the list. Enter the list of partitions in the Selected Partitions field at the bottom of the window and note the CSS name in the following table. Repeat for all CSSs in the list: {© 2010 Cisco Systems, Ine LabGulde 25CSSs and Partitions css Partitions Tip \When viewing the configuration, such as for a device, it may be helpful to think of the (source) CSS containing a lst of (destination) partons that are reachable for that device. Step 6 View the IP phone configuration, Navigate to Device > Phone and search for HQ Phone 2 Step7 Look for the device CSS and record the value in the following table: Device CSS css Partition Not applicable Step 8 Select the first line on the device (2002). Look for the line route partition and CSS (under Directory Number Settings table: Line CSS and Partition css s) fields and record the values in the following Route Partition Step9 Add the partitions and CSSs in th contain at least one partition: CSSs and Partitions ¢ following table for later use. Each CSS will css Partitions SS_Local_only P Local CSS _National_only _National (CSS_Block National P Local P_Block_National CSS _Local_National P_Local P_National Step 10 Addall partitions. Go to Call Ro New and enter the name P_Local P_Block_National. Click Save. wuting > Class of Control > Partition. Click Add 1, followed by P_National in the next line, and Introducing Cisco Voice and Unified Communications Administ tration (COMM) v8.0Note Even if multiple CSSs use the same partitions, a partition must be created only once, Step 11. Add CSSs. Go to Call Routing > Class of Control > Calling Search Space and click Add New. Enter the name CSS_Local_only. Select the partition P_Local and move it to the Selected Partitions window and Save the configuration. Step 12 Repeat Step 11 for the CSSs CSS_Local_National National_only, CSS_Block_National, and Activity Verification You have completed this task when you attain these results: © You have discovered and configured partitions and CSSs within CoS on Cisco Unified Communications Manager. Task 2: Discover the Cisco Unified Communications Manager Call Routing Implementation In this task, you will discover the Cisco Unified Communications Manager eall routing implementation, Activity Procedure Complete these steps: Step1 In Cisco Unified Communications Manager Administration, go to Call Routing > Route/Hunt > Route Pattern and click Find Step2 Select the following route pattern: = 12 Step 3 Locate the route partition field for the selected route pattern and record the route pattem and the partition in the following table: Route Pattern and Partitions Route Pattern Route Partition 112 Step4 Repeat Step 3 for each available route pattern and enter the information in the table in Step 3, Step 5 Use the information that you gathered in Tasks | and 2 to predict which destinations in the following table will be reachable from HQ Phone 2. The PSTN access code is the leading 0. Enter your predictions in the table: (© 2010 cisco Systems, In. Lab Guide 27Predictions for HQ Phone 2 Destination Prediction (Reachable Yes or No) 112 “ott2 555-1234 0-606-555-1234 0-585-1234 0-077-606-555-4444 Step6 Create new route patterns using the copy feature, Assign the newly created partitions to the new route patterns. Go to Call Routing > Route/Hunt > Route Pattern and click Find, Note Using a different partition for each (destination) route will allow for different classes of service to be implemented. Step7 Select the Copy icon on the right-hand side of the 112 route pattern. Step Enter the following and save the configuration: Route Patter: 0.[1-9XXXXXX = Route Partition: P_Local = Description: Local ealls ™ Gateway/Route List: 10.x.1.101 (x is your local pod number) = Check this box: Route this pattern Uncheck this box: Urgent Step 9 Create another new route pattem. Select the Copy icon on the right-hand side of the newly added route pattern. Step 10 Enter the following and save the configuration: | Route Pattern: 0.0[1-9IXXXXXXXXX = Route Partition: P_National = Description: National ealls = Gateway/Route List: 10.x.1.101 (x is your local pod number) m= Check this box: Route this pattern m= Uncheck this box: Urgent Step 11 Create a blocked route pattern. Select the Copy icon on the right-hand side of the newly added route pattern Step 12 Enter the following and save the configuration: Route Pattern: 0.0[1-9]XXXXXXXXX = Route Partition: P_Block_National = Gateway/Route List: 10.x.1.101 (x is your local pod number) 28 Inttoducing Cisco Voice and Unifled Communications Administration (ICOMM) v8.0, (© 2010 Cisco Systems, IncStep 13 Step 14 Step 15 = Description: Block national calls Cheek this box: Block this pattern Test the new route patterns one at a time by changing the CoS for HQ Phone 2. For testing, only one partition will be accessible at a time. Navigate to Device > Phone and click Find. Select HQ Phone 2 Verify the following device parameter and save: = Calling Search Space: Select the first line on the device (2002). Change the following line parameters, then save and apply the config: = Calling Search Space: CSS_Local_only Note The line and device CSSs are joined to provide the CoS when calling from extension 2002, ‘Testing is less complex when using a single CSS on either the line or the device. In most live implementations, there may be both line and device CSSs, Step 16 Step 17 Step 18 Step 19 Step 20 Step 21 Step 22 Predict which destinations will be reachable from extension 2002. Test your prediction. From extension 2002, dial the numbers that you tested earlier in this task. Only local numbers, such as those listed here, should work. All other destinations should fail from extension 2002. The 0/is the PSTN access code: m 0-55-4444 = 0-123-7777 ‘You have tested the route pattern (in partition P_Local) for local calls. The CSS$_Local_only CSS is used only for testing. Route pattems in different partitions can be tested by changing the CSS that is assigned to the line. Now test the route pattern for national calls. This is in a different partition that is, accessed only by the CSS_National_only CSS. Change the line CSS for extension 2002 to the following, and save and apply the configuration: = Calling Search Space: CSS_National_only Verify that only national calls are reachable from extension 2002. Dial the numbers that you tested earlier in this task. National numbers such as the following should work, All other destinations should fail from extension 2002: m 0-0606-555-4444 wm 0-0213-123-7777 ‘You have now tested both the new route patterns for local and national calls in different partitions. Change the device CSS for HQ Phone 2 back to the original value (recorded in Task 1), Navigate to Device > Phone, and Find. Select the device, change the following. device parameter, and save: = Calling Search Space: pstn Modify the line CoS for extension 2002 to permit local calls and block national calls, Select the line (2002) and configure the following: = Calling Search Space: CSS_Block_National (©2010 Cisco Systems, Ine Lab Guide 29Step 23 Step 24 Go to Device > Phone and search for HQ Phone 1. Modify the line CoS for extension 2001 to permit local and national calls. Configure the following for extension 2001 m= Calling Search Space: CSS_Local_National Test the CoS for HQ Phone I. Make calls from line 2001 and verify that emergency, local, national, and international calls are working to the PSTN. Record which destinations are reachable in the following table: CoS for HQ Phone 4 Destination Reachable (Yes or No) 112 ont2 555-4444 0-0606-555-4444 0-555-4444 0-606-555-4444 0-077-606-555-4444 0-0077-606-555-4444 Step 25 CoS for HQ Phone 2 Test the CoS for HQ Phone 2. Make calls from line 2002 and verify that emergency, local, and international calls are working to the PSTN. National calls should be blocked. Record which destinations are reachable in the following table: Destination Reachable (Yes or No) 112 ote 555-4444 0-0606-555.-4444 0-855-4444 0-606-555-4444 0-077-606-555-4444 0-0077-606-556-4444 Activity Verification You have completed this task when you attain these results: = New partitions and CSSs are added in Cisco Unified Communications Manager. = New route patterns have been added in Ciseo Unified Communications Manager. = The route patterns are assigned to different partitions, = The CoS is modified for HQ Phone 2 to block national calls. = HQ Phone I can make emergency, local, national, and international calls. 30 Inlraducing Cisco Voice and Unified Communications Administration (ICOMM) v8.0 (© 2010 Cisco Systems, IneTask 3: Discover the Inbound Cisco Unified Communications Manager COR Implementation In this task, you will discover the inbound Cisco Unified Communications Manager COR implementation. Verify the CSS configured for calls inbound to Cisco Unified ‘Communications Manager on an H.323 gateway and an ICT. Activity Procedure Complete these steps: Step 1 Step 2 Step 3 Step 4 Step 5 Step 6 Discover the CSS for calls inbound from the branch. In Cisco Unified ‘Communications Manager, go to Device > Trunk and click Find. Select branch as the device name for the Cisco Unified Communications Manager Express. Look for the Call Routing Information - Inbound Calls section and record the following: = Calling Search Space: Discover the CSS for calls inbound from the PSTN (H.323 gateway). Go to Device > Gateway and click Find. Select 10.x.1.101 as the device name, where x is your local pod. Look for the ls section and record the following: = Calling Search Space: Test inbound calls from the branch via the ICT. From the BR phone, call 2001 (HQ Phone 1) and answer the call. Hang up and call 2002 (HQ Phone 2), Test inbound calls from the PSTN. The PSTN phone has a local, national, and international line to perform different test calls. Verify if HQ Phone | is reachable from the different lines. The x in the table is your local pod number: Destination Reachable (Yes or No) 555-2001 ({rom local line) {1%-555-2001 (from national line) (051-555-2002 (from national line) (0056-51x-555-2001 (from intemational line) (055-51%-555-2002(from intemational line) Activity Verification ‘You have completed this task when you attain these results: = You have verified the CSS that is configured on the ICT for calls inbound to Cisco Unified Communications Manager, = You have verified the CSS that is configured on the H.323 gateway for calls inbound to Cisco Unified Communications Manager. = Inbound calls to 2001 and 2002 are working from the BR Phone and the PSTN phone. {© 2010 Cisco Systems, Ine. LabGuide 31Lab 3-2: Exploring Call Flows in Cisco Unified Communications Manager Express Complete this lab activity to practice what you learned in the related module. Activity Objective In this activity, you will explore call flows in Cisco Unified Communications Manager Express, After completing this activity, you will be able to meet these objectives = Discover the Ciseo Unified Communications Manager Express COR implementation = Discover the Ciseo Unified Communications Manager Express call routing implementation = Follow the call flow in Cisco Unified Communications Manager Express Visual Objective The figure illustrates what you will accomplish in this activity. Lab 3-2: Exploring Call Flows in Cisco Unified Communications Manager Express eR [ igre GOR and call route implementation Required Resources ‘These are the resources and equipment that are required to complete this activity: = Cisco Unified Commun: jons Manager Express = Cisco Unified IP phones 32 Introducing Cisco Voice and Unified Communications Administration (COMM) v8.0 (©2010 Cisco Systems, IncCommand List The table describes the commands that are used in this activity. Cisco Unified Communications Manager Express CLI Commands Command Description show dial-peer cor Displays the global COR configuration show dial-peer voice Displays information for voice dial peers show telephony-service Displays Cisco Unified Communications Manager Express telophony service show telephony-servi. Displays ephone-dn configuration parameters Job Aids These job aids are available to help you complete the lab activity Refer to the “IP Addresses” and “Usernames and Passwords” tables that are provided in Job Aids section of Lab 2-1 Task 1: Discover the Cisco Unified Communications Manager Express COR Implementation In this task, you will discover the implemented Cisco Unified Communications Manager Express COR implementation. Activity Procedure Complete these steps Step1 Log in to your branch Cisco Unified Communications Manager Express using, Telnet. Step2 Display the global COR configuration. Enter the show dial-peer cor command. Note the COR lists and their members. The output should be like the following: BR-lf'show dial-peer cor Class of Restriction name: HO name: PSTN name: Help COR List member: HQ COR list member: HQ COR list member: PSTN COR list (© 2010 Cisco Systems, In. Lab Guide 33member: HO member: PSTN COR list member: HQ member: PSTN member: Help Step 3 View the configuration of the dial peer to the HQ Cisco Unified Communications ‘Manager. Enter the show dial-peer voice 2000 command. Look for COR configuration like the following: BR-1#show dial-peer voice 2000 VoiceoverIppeer2000 peer type = voice, system default peer = FALSE, information type = voice, description = cucu’, tag = 2000, destination-pattern = ~2[0a]..', voice reg type = 0, corresponding tag = 0, FALSE answer-address = ~', preference=0, CLID Restriction = None CLID Network Number = *' CLID Second Number sent CLID Override RDNIS = disabled, rtp-ssre mux = system source carrier-id = ~', target carrier-id allow watch source trunk-group-label = ~', target trunk-group- label =~", numbering Type = ~unknown' group = 2000, Admin state is up, Operation state is up, incoming called-number = ~', connections/maximum = o/unlimited, DIMF Relay = enabled, modem transport = system, URT classes: Incoming (Called) Incoming (Calling) = Destination = huntstop = disabled, in bound application associated: ‘DEFAULT! out bound application associated: '' dnis-map = permission :both incoming COR list:maximum capability outgoing COR list :#O outgoing LPCOR: ‘Translation profile (Incoming) Translation profile (Outgoing) incoming call blockin translation-profile = ~' 34 Introducing Cisco Voice and Unified Communications Administration (ICOMM) v8.0, (© 2010 Cisco Systems, IncStep 4 disconnect-cause = “no-service' advertise 0x40 capacity_update_timer 25 addrPamily 4 oldaddrramily 4 mailbox selection policy: none type = voip, session-target = ~ipva:10.x.1.1", technology prefix: settle-call = disabled Repeat Step 3 using the Cisco IOS command output search feature. Enter the show dial-peer voice 2000 | include COR command. The output should be like the following: BR-1#show dial-peer voice 2000 | include cor incoming COR list:maximum capability outgoing CoR list:HQ outgoing LPcor: Note ‘The incoming COR list is for calls arriving in Cisco Unified Communications Manager Express. The outgoing COR list is for calls outbound from Cisco Unified Communications Manager Express. For outbound calls, the call is routed if the outgoing COR list (of the destination side) is a ‘subset of the incoming COR ist (ofthe originating side). Ino incoming COR list is configured, the calls always routed Step 5 Step 6 Step 7 Step 8 View the configuration of ephone-dn 1 (3001). Enter the show telephony-service ephone-dn command. Look for ephone-dn 1 COR configuration like the following: BR-1#show telephony-service ephone-dn ephone-dn 1 dual-line number 3001 name Michael Black label Michael Black preference 0 secondary 9 hunt stop no huntstop channel call-forward busy 2500 call-forward noan 2500 timeout 10 call-waiting beep cor incoming HQ-only mwi sip no cti notify no cti watch Based on the previous COR configuration, predict what will happen when extension 3001 tries to call HQ phone 1 (2001). ‘Make a call from BR phone to 2001. It should be successful Open a remote desktop session to the student PC. (© 2010 Cisco Systems, ne. Lab Guide 35Step9 Start the Cisco Configuration Professional application. Navigate to Start > Programs > Cisco Configuration Professional > Cisco Configuration Professional Step 10 The Manage Community window appears automatically. Select OK and click Discover. Step 11. Select Configure near the top of the Cisco Configuration Professional window. Step 12 View the global calling restrictions that are configured. Navigate to the Voice > Dial Plans menu. Select Calling Restrictions, Note the configured Outgoing Call Types. Step 13 Select Permissions and record the information in the following table: Permissions Permission Allowed Outgoing Call Types ‘Step 14 View the calling restrictions that are assigned to extensions. Navigate to Voice > Extension Permissions Pri sary Num Users, Phones and Extensions menu. Select Extensions and record the information in the following table: Step 15 Step 16 step 17 Step 18 Step 19 Verify calls to HQ destinations. From BR phone (extension 3001), call destination 2002 (HQ phone), Change the permission for extension 3001. Select 3001 and click Edit. Select Advanced, then select Permission, Select PSTN-only in the Permissions drop-down menu. Click OK. View the commands in the Deliver Configuration to Router window and select Deliver. Introducing Cisco Voice and Unified Communications Administration (ICOMM) v8.0 (© 2010 Cisco Systems, Ine‘Step 20. From BR phone extension 3001, call destination 2002 (HQ phone). The call should fail. A reorder tone is played Step 21 Change the Permission for extension 3001 back to HQ-only and verify that calls work to HQ destinations, Activity Verification You have completed this task when you attain these results: = The permission for extension 3001 has been modified. = Calls are working from 3001 to the HQ phone I Task 2: Discover the Cisco Unified Commu Express Call Routing Implementation In this task, you will discover the implemented Cisco Unified Communications Manager Express call routing implementation, ations Manager Activity Procedure Complete these steps Step1 Start the Cisco Configuration Professional application, Step2 View the call routing configuration, Navigate the Voice > Dial Plans menu. Select VoIP and record the information in the following table: Extension Permissions Destination Pattern Romote Site Step3 Select the Voicemail CUE entry and click Edit, Record the following information and click OK: = Protocol = Codec = Priority Step4 Select the CUCM entry and click Edit. Record the following information and click Ok: = Protocol = Codec = Priority Step5 Go to Voice > Dial Plans > POTS and select the tab Dial Peers. Add a new POTS. destination with the Create... button, Step 6 Enter the following configuration: m= Dial Peer Number: 911 "= Description: Emergency (©2010 Cisco Systems, Ine LabGuide 37Step 7 Step 8 Step 9 ‘Step 10 Stop 11 Step 12 Step 13, Step 14 Step 15 = Trunk/ Trunk Group: 0/0/:15 (PRI) = Destination Number: 911 Choose the Digit Manipulation tab and enter the following configuration: = Translation Profile for outgoing calls: emergency = Number of Digits to forward: All = Uncheck this box: Enable Digit Strip Click OK. Verify the configuration, and select Deliver. Repeat Steps 6, 7, and 8 to add the following local destination: m= Dial Peer Number: 7 = Description: Local Calls ‘Trunk’ Trunk Group: 0/0/:15 (PRI) Destination Pattern: 9[2-9].n. (six dots) ‘Translation Profile for outgoing calls: local Number of Digits to forward: 7 Uncheck this box: Enable Digit Strip Repeat Steps 6, 7, and 8 to add the following for national destinations: Dial Peer Number: 10 Description: National Calls Trunk/ Trunk Group: 0/0/:15 (PRI) Destination Pattern: 91{2-9]..[2-9]...« (2 and 6 dots) Translation Profile for outgoing calls: national Number of Digits to forward: 10 Uncheck this box: Enable Digit Strip From the BR phone, make calls to the PSTN, Verify that the following destinations are reachable: = oll m 9-55-1234 m 9-1606-555-4444 m 9-01177-606-555-4444 Save the configuration. Go to Utilities > Write to Startup Configuration and select Confirm. Log in to Cisco Unified Communications Manager Express using Telnet. View the call routing in Cisco Unified Communications Manager Express. Ensure that there are no active calls. Enter the show eall active voice compact command. Lift the handset of the BR phone and enter the show call aetive voice compact command. The inbound call leg for 3001 should be displayed, like the following: BR-lishow call active voice compact scallID> A/O FAX T Codec type Peer Address IP Reip>: 38 Inttoducing Cisco Voice and Unified Communications Administration (ICOMM) v8.0 ©2010 Cisco Systoms, incStep 16 ‘Step 17 Total call-legs: 1 SLANS 70 —None TELE P3002, Dial 2001 and answer the call. Enter the show call active voice compact command. ‘The outbound call leg should also be displayed, like the following: BR-1f'show call active voice compact A/O FAX Tesec> Codec type Peer Address IP Reip>: Total call-legs: 2 96 ANS = T470._—««gQ729r8 TELE P3001 97 ORG = T470.—sg729r8 vorP P2005 10-1.5.21:24580 Display the complete information for the active call. Enter the show call active voice command. There is a large amount of output displayed. The following is a partial output display: BR-1#show call active voice Telephony call-legs: 1 SIP call-legs: 0 323 call-legs: 1 Call agent controlled call-legs: 0 SCCP call-lege: 0 Multicast call-legs: 0 Total call-legs: 2 GENERIC: SetupTime=94288180 ms Index=1 Peeraddress. PeerSubaddres: PeerId=20001 PeerIfIndex=17 LogicallfIndex=16 Connect Time=94291210 ms CallDuration=00:00:39 sec callstate-4 callorigin=2 Chargedunits=0 InfoType=speech ‘TransmitPackets=1702 ‘TransmitBytes=54464 01 ReceivePackets=1702 ReceiveBytes=54464 TELE: ConnectionId=(0x83750747 0x583711DF 0x8130D31F 0x#8051A] IncomingConnect ionId= [0x83750747 0x583711DF 0x8130D31F OxEB051A] callID=96 GlobalCal11d=[0x83750747 0x583711DF 0x8130D31F 0xE80S1A) Port=50/0/1 (96) ©2010 Cisco Systems, ine Lab Guide 39GENERIC: PeerAddress=2001 PeerSubaddres: PeerIfIndex=30 LogicalifInde: Connect Time=94291200 me callDuration=00:00:53 sec callstat: callorigi: Chargedunits=0 InfoType=speech ‘TransmitPackete=2671 ‘TransmitBytes=53420 ReceivePackets=2675 ReceiveRytes-53500 vorP ConnectionTd[0x83750747 0x583711DF 0x8130D31F 0xE8051A] IncomingConnect ionTd [0x83750747 0x583711DF 0x8130D31F oxBa0s1A) callrD=97 GlobalCall1d= [0x0 0x0 0x0 0x0] RemoteIPAddress=10.1.1.1 RemoteUDPPort=24580 RemoteSignallingIPAddress=10.x.1.1 RemoteSignallingPort=1720 RemoteMediaTPaddress=10.1.4.21 RemoteMediaPort=24580 Note Step 18 ‘Step 19 Step 20 Step 21 ‘Step 22 In the above, the BR Phone (3001) is a telephony call leg (with PeerAddress=3001). HO Phone 1 (2001) is an H.323 call leg (PeerAddress=2001) using Peerld=2000 to RemoteSignallinglPAddress=10.x.1.1 (Cisco Unified Communications Manager, x is your pod number). Peerld=2000 corresponds to the dial-peer voice 2000 voip command configuration in Cisco Unified Communications Manager Express. Dial 911 from the BR Phone and repeat Steps 16 and 17 for calls to the PSTN, Apply a COR to the newly created POTS dial peers. View the running configuration to verify the correct dial peers. Enter the show running-config command, Configure the pots command. peer for destination pattern 911, Enter the dial-peer voice 911 Assign the COR to the dial peer. Enter the corlist outgoing HQandPSTN command, Repeat for the second emergency dial peer (912), the local (7), national (10), and international (9011) PSTN dial peers. 40 Introducing Cisco Voice and Unified Communications Adminstration (ICOMM) v8.0 (© 2010 Cisco Systoms, Inc.Step 23 Step 24 ‘Step 25 ‘Step 26 Test the COR from the BR phone (3001). The PSTN destinations should not be reachable. Call the following destinations: = ol = 9.911 wm 9-555-4444 mw 9-1606-555-4444 Use the Cisco Configuration Professional application to change the COR for extension 3001, as in Task 1. For extension 3001, assign the HQ and PSTN permissions, From the BR Phone (3001), call the following numbers to access HQ and PSTN destinations: = Olt = 9.911 mm 9-955-4444 mt 9-1606-555-4444 m= 9-01177-606-555-4444 Save the configuration with the copy running-config startup-config command, Activity Verification You have completed this task when you attain these results: = You have verified the call routing in Ci Unified Communications Manager Express. = Additional dial peers are added for PSTN destination patterns, = The BR Phone can access HQ and PSTN destinations, (© 2010 Cisco Systems, In. Lab Guide | aLab 4-1: Implementing Endpoints Complete this lab activity to practice what you learned in the related module. Activity Objective In this activity, you will implement endpoints in Cisco Unified Communications Manager and Cisco Unified Communications Manager Express. After completing this activity, you will be able to meet these objectives: = Register IP phones with Cisco Unified Communications Manager via autoregistration and Cisco Unified Communications Manager BAT = Register IP phones with Cisco Unified Communi tions Manager Express via partly automated and via manual configuration in the CLI and GUI = Work on maintenance tickets Visual Objective ‘The figure illustrates what you will accomplish in this activity. Lab 4-1: Implementing Endpoints gistor P phonos via suoregavaton, mana tenfiguraton, and Cisco United Commaniatons Manager BAT. Required Resources ‘These are the resources and equipment that are required to complete this activity: = Cisco Unified Communications Manager = Cisco Unified Communications Manager Express = Cisco Unified IP phones Command List No Cisco IOS commands are used in this lab. 42 Introducing Clsoo Voice and Unified Communications Administration (COMM) v8.0 {© 2010 Cisco Systams, IncJob Aids These job aids are available to help you complete the lab activity. Refer to the “IP Addresses” and “Usernames and Passwords” tables that are provided in Job Aids section of Lab 2-1 Task 1: Verify Endpoint Basic Configuration Elements in Cisco Unified Communications Manager In this task, you will verify the endpoint basic configuration elements in Cisco Unified ‘Communications Manager. You will also check settings of elements such as device pools, Cisco Unified CM Groups, and Date/Time Groups to prepare for new IP phones, Activity Procedure ‘Complete these steps: Step 1 In Cisco Unified Communications Manager Administration, navigate to System > Cisco Unified CM Group and click the Find button. Step2 Select the Copy icon to the right of the name Default from the list displayed. Step3 Change the name to HQ Phones, configure the following, and click Save: = Check this box: Auto-registration Cisco Unified Communications Manager Group Selected Cisco Unified Communications Managers: CM_CUCMI-x Step4 Select Back To Find/List in the Related Links drop-down menu (top right of window) and click Go. Stop5 Verify that the Auto-registration Cisco Unified CM Group field is True for HQ Phones Stop6 Create a new location. Go to System > Location and click the Find button. Select Add New. Enter the following and Save: = Name: HQ Location = Audio Bandwidth: Unlimited m= Video Bandwidth: 384 kb/s Step7 Verify the Region configuration. Go to System > Region and click the Find button, Select the Default region. Verify that the following is set = Max Audio Bit Rate: 64 kb/s (G.722, G.711) Step8 Verify the Date/Time Group configuration. Go to System > Date/Time Group and click the Find button, Select CMLocal as the Date/Time Group and record the following information: a Time Zone: Separator: —_ = Date Format = Time Format Step9 Configure a new Device Pool that uses the new Cisco Unified CM Group. Go to System > Device Pool and click the Find button. (©2010 Cisco Systems, ine Lab Guide 43‘Step 10 ‘Stop 14 ‘Step 12 Step 13 Select the Copy icon to the right of the name Default from the list displayed. Enter the following and Save: ™ Device Pool Name: HQ phone pool "= Cisco Unified Communications Manager Group: HQ Phones = Calling Search Space for Auto-registration: CSS_Block_National Date/Time Group: CMLocal (use the date, time, and time zone of the Cisco Unified Communications Manager server) = Region: Default = SRST Reference: Disable Verify the Phone Security Profile. Go to System > Security > Phone Security Profile and click the Find button. Go to Device > Device Settings > Device Defaults. Locate the 7965 SCCP Device ‘Type and Protocol. Change the following and save: = Device Pool: HQ phone pool Activity Verification You have completed this task when you attain these results: = You have verified the configuration of Locations, Regions, and Date/Time Groups in Cisco Unified Communications Manager. = A new device pool is configured to use a new Cisco Unified CM Group. Task 2: Add a New Phone in Cisco Unified Communications Manager Using Autoregistration In this tas you will register IP phones with Cisco Unified Communications Manager using autoregistration. First, remove all IP phones, and then add them again via autoconfiguration, using the Device Pool that you configured in Task I. New IP phones that are added via autoregistration will have restricted ss. Manual changes will be required to permit full access to the IP phones Activity Procedure Complete these steps: Step 1 Step 2 Step 3 Configure the Cisco Unified Communications Manager server for autoregistration. In Cisco Unified Communications Manager Administration, navigate to System > Cisco Unified CM and click the Find button. Select CM_CUCMI-x and configure the following, Save and apply the changes: = Starting Directory Number: 2090 (click OK on the pop-up window) = Ending Directory Number: 2099 = Partition: P_Block_National = Uncheck this box: Auto-registration Disabled on this Cisco Unified Communications Manager Delete all IP phones from Cisco Unified Communications Manager. Under Device > Phone, clics Find. ‘44 Introducing Cisco Voice and Unified Communications Administration (ICOMM) v8.0 ‘©2010 Cisco Systems, Inc.Step 4 Stop 5 Stop 6 Step7 Stop 8 Step 9 Click the check boxes to the left of all the IP phones and select Delete Selected. Click OK, Watch the display as the HQ phones reset. ‘The HQ phones will register using the autoregistration parameters. Verify that the directory numbers on the HQ phones are in the autoregistration range 2090 to 2099. Make a call from HQ Phone I to HQ Phone 2. It should be successful Try to call the BR phone (3001) and PSTN destinations such as emergency 112. ‘These destinations should not be reachable. Call from the BR Phone to the HQ phones, Again, this should not work. Note ‘The calling search space for autoregistration is CSS_Block_National. The autoregistration partition is P_Block_National Step 10 Step 11 Step 12 Step 13 Step 14 Step 15 Stop 16 Step 17 Step 18 Step 19 View the newly added IP phones in Cisco Unified Communications Manager. Go to Device > Phone and click Find. Verify the following for each: = Description: Auto 2090 (for the first IP phone to autoregistration, Auto 2091 for the next, and so on) = Device Pool: HQ phone pool Modify the IP phones to use the correct directory number and class of service, Select the entry for HQ Phone 1. Change the following device parameters: = Description: HQ Phone 1 = Calling Search Space: pstn Click Save and click Apply Config Select Line{1] and enter the following information: = Directory Number: 2001 = Route Partition: devices = Description: John Doe = Alerting Name: John Doe = Calling Search Space: C: Local_National = Display (Intemal Caller ID): John Doe Click Save and click Apply Config. The phone should register and show the line 2001 Repeat Steps 1 through 14 for the second HQ phone with user Jane White and extension 2002. Verify that the newly added IP phones are working correctly. Make a call from HQ Phone I to HQ Phone 2. It should be successful Call the BR Phone (3001) and PSTN emergency 112 destinations. These destinations should be reachable. Call from the BR phone to the HQ phones. This should work. Call from the PSTN phone to the HQ phones with the complete PSTN number. This should also work. {© 2010 Cisco Systems, Inc Lab Guide 45:Activity Verification ‘You have completed this task when you attain these results: = New IP phones have registered with Cisco Unified Communications Manager via autoregistration, ‘= The new IP phones are restricted to call only other autoregistered IP phones, = The IP phones have been modified to use the correct directory numbers and CoS. Task 3: Add a New Phone Manager Using the Cisco U: BAT Cisco Unified Communications ‘ied Communications Manager In this task, you will register an IP phone with the Cisco Unified Communications Manager BAT. Export an existing IP phone configuration to a text file. Modify the text file to add a new IP phone, Use the BR Phone as a new IP phone in Cisco Unified Communications Manager. Activity Procedure Complete these steps: Step1 In Cisco Unified Communications Manager Serviceability, navigate to Tools Service Activation and activate the following service: = Cisco Bulk Provisioning Service Step 2 Export IP phone configuration to a file. In Cisco Unified Communications Manager Administration, navigate to Bulk Administration > Phones > Export Phones > Specific Details. Step3 Enter the following information and click Find: = Find Phones where: Directory Number = Begins with: 2001 Step4 — HQ Phone I should be displayed. Select Next. Step5 Enter the fo'lowing information and click Submit: = Filename: Export2001 = File Format: Default Phone Format = Check this box: Run Immediately Step Go to Bulk Administration > Job Scheduler and click Find. Look in the Description field for the Export Configuration. The Status field will show completed ‘when the job is finished. Step7 Navigate to Bulk Administration > Upload/Download Files. Step8 Select the Export2001 text file (the filename will include time and dat and click Download Selected. Save the file to the PC Desktop. formation) Step9 On the classroom PC, copy the file to another name as a backup before editing the contents as follows: = New File Name: batphone.txt Stop 10 Open batphone.txt using WordPad. 45. Iniroducing Gisco Voice and Unifiac Communications Administration (ICOMM) v8.0 (©2010 Cisco Systems, Inc.Tip Be careful when editing the file. Spaces and commas may change the meaning of some of the fields. Step 11 Step 12 Stop 13, Step 14 ‘Step 15 Step 16 Step 17 Step 18 Step 19 Step 20 Step 24 Step 22 Step 23 Step 24 Step 25 Stop 26 Change the file contents for the new IP phone. Edit the file, Select Edit > Find in Notepad and search for the following text: = SEP Immediately after the text SEP you will see the MAC address, Replace the MAC address in the file with the BR phone MAC address. Change the extension number from 2001 to 2021. Search for the following text. = 2001 Replace the 2001 in the file with 2021 Change the name John Doe to Michael Black. Change the description from HQ Phone 1 to HQ Phone 3. Save the file. In Cisco Unified Communications Manager Administration, navigate to Bulk Administration > Upload/Download Files. Select Add New and enter the following and save: = File: Browse to locate the batphone.txt on the PC Desktop m= Select The Target: Phones = Select Transaction Type: Insert Phones — Specific Details = Check this box: Overwrite File if it exits Verify that the screen refreshes with “Upload successful.” Go to Bulk Administration > Upload/Download Files and verify that the batphone.txt is in the list Create a new Phone Template. Go to Bulk Administration > Phones > Phone ‘Template and select New. Select Phone Type Cisco 7965 and click Next. Select SCCP as the device protocol and click Next. Enter the following and click Save = Template Name: MyTemplate = Device Pool: HQ phone pool = Phone Button Template: Standard 7965 SCCP = Calling Search Space: pstn = Device Security Profile: Ciseo 7965 — Standard SCCP Non-Secure Profile Select Line 1 of the template. Enter the following and click Save: m= Line template Name: LineTemplate = Partition: devices = Calling Search Space: $_Local_National Navigate to Bulk Administration > Phones > Validate Phones. © 2010 Cisco Systems, Inc. LabGude a7Step 27 Step 28 Step 29 Step 30 Step 31 ‘Step 32 Step 33 ‘Step 34 Stop 35 Stop 36, Step 37 Step 38 Step 39 Step 40 Step 41 Enter the following and click Submit: a cl ck this box: Validate Phones Specific Details = Filename: batphone.txt = Phone Template Name: MyTemplate Go to Bulk Administration > Job Scheduler and select Find. Look in the Description field for the Validate Phones job, Select the Job ID to view the job result. Look for any failure counters. The following should be displayed: Job Result Status: Success Number Of Records Processed: 1 Number Of Records Failed: 0 Total Number Of Records: 1 Select the Log File Name to view the log. Look for the following message: weassees NO ERROR FOUND *##0000 Close the window. Fix any errors in the log before continuing. Navigate to Bulk Administration > Phones > Insert Phones. Enter the following: Check this box: Insert Phones Specific Details File Name: batphone.txt © Phone Template Name: MyTemplate Check this box: Overt le the existing configuration ™ Check this box: Run Immediate Select View File to the right of Insert Phones Specific Details. Check your file content. Close when done, Select View Sample File and look at the file format. Close when done. Select Submit. Verify that the screen refreshes with “Add Successful.” Go to Bulk Administration > Job Scheduler and select Find. Look in the Description field for Insert Phones and the Status field for Completed, Select the Job ID to view the job result. Look for any failure counters. The following should be displayed: Job Result Status: Success Number Of Records Processed: 1 Number Of Records Failed: 0 Total Number Of Records: 1 Select the Log File Name to view the log. Look for the following message: ‘tesss+ NO ERROR FOUND *##488H4 Result Summary : INSERT for 1 PHONES passed. INSERT for 0 PHONES failed. Close the window. 48 Introducing Cisco Voice and Unified Communications Administration (ICOMM) v8.0, {© 2010 Cisco Systems, Inc.Step 42 Verify that the new IP phone is added in Cisco Unified Communications Manager, Navigate to Device > Phones, Step 43. Enter the following information and click Find: m= Find Phones where: Directory Number m= Begins with: 2021 Step 44 The new IP phone configuration should be displayed. View the device and line configuration of the new IP Phone. Check that the following are configured correctly (as shown previously): = Extension = Partitions = CSSs Note ‘Since the phone loads between Cisco Unified Communications Manager Express and Cisco Unified Communications Manager are not compatibie require phone load switching), you will not test this configuration, Phone load changing needs some time, Activity Verification You have completed this task when you attain these results: = You have exported Cisco Unified Communications Manager IP phone configuration parameters to a text file using the Cisco Unified Communications Manager BAT, m= You have added a new IP phone in Cisco Unified Communications Manager using the Cisco Unified Communications Manager BAT. Task 4: Update Phone Load on Cisco Unified Communications Manager Upgrade the phone load for the HQ phones that are registered with Cisco Unified ‘Communications Manager. Activity Procedure Complete these steps: Step 1 Step 2 Step 3 Step 4 In Cisco Unified Communications Manager Operating System Administration, go to Software/Upgrades > Install/Upgrade. Enter the following information and click Next. = Source: DVD/CD = Directory: D:\Software\PhoneLoads (The instructor might give you an altemative source for the phone load.) Verify that the phone load 7965 9-0-2SR2 is selected in the Options/Upgrades field Click Next. In Cisco Unified Communications Manager Serviceability, restart the Cisco TFTP. service. After the upgrade and installation process is ready, go to Cisco Unified ‘Communications Manager Administration. In Device > Device Set Defaults, verify that the entry for the 7965 SCCP phone is set to SCCP45.9-0-2SR2S. (© 2010 Cisco Systems, Ine LabGuige 49Step5 —_Resct HQ piones to the factory default (power off and on the HQ phones, press the pound sign (#) until the phone buttons are blinking. Then press 123456789*0#). After the restart, the HQ phones should update the firmware. Tip ‘The upgrade needs some time. Go on with the next task. At the end of this lab or the beginning of the next lab, come back to the verification of this task. Step6 After the upgrade, go to Device > Phone and verify that the Active Load ID is SCCP45.9-0-2SR2S on the device configuration page for both HQ phones. Activity Verification You have completed this task when you attain these results: = Both phones are upgraded to a new phone load. Task 5: Add a New Phone in Cisco Unified Communications Manager Express Using the GUI In this task, you will add a new phone in Cisco Unified Communications Manager Express using the GUI, The process is the same as adding new IP phone, for example, for a new hire. First delete all IP phones, and then add it again using the GUL. Activity Procedure ‘Complete these steps: Step 1 Start the Cisco Configuration Professional application. Navigate to Start > All Programs > Cisco Configuration Professional > Cisco Configuration Professional Step2 Navigate tothe Voice > Users, Phones and Extensions menu. Select User Settings and delete mblack, Select Deliver to activate the change. Step3 In Voice > Users, Phones and Extensions, sclect Phones and delete the BR phone. Step4 Click Yes. Step 5 Select Deliver to activate the change. Step6 Look at the display on the BR phone. After resetting, the IP phone should display a ‘message indicating that registration is rejected. Step7 Manually add the BR phone using the GUI. In the Voice > Users, Phones and Extensions > Phones window, sclect Add Step8 Enter the following information and click OK: = Type of Phone: 7965 MAC address: BR phone MAC address = Auto Line selection: Enable Step9 Select OK if an information window displays that the firmware is not configured for this type of phone. Step 10 Select Deliver. Step 11 The BR phone will register with directory number 3001 on line button | ‘Step 12 From the HQ phone, call 3001 and verify that the line works. 50 _Inltoducing Cisco Voice and Unifiec Communications Administration (ICOMM) v8.0 (© 2010 Cisco Systems, IncStep 13. Call from the BR phone to 2001 Step 14 Save the configuration. Activity Verification You have completed this task when you attain these results: = The BR phone is manually configured with a new line. © 2010 Cisco Systems, In, Lab Guiae | 51Lab 4-2: Implementing End Users Complete this lab activity to practice what you learned in the related module. Activity Objective In this activity, you will implement end users in Cisco Unified Communications Manager and Cisco Unified Communications Manager Express. After completing this activity, you will be able to meet these objectives: = Configure end users in Cisco Unified Communications Manager for manual adding or by configuring new users in the Microsoft Active Directory for end-user synchronization = Configure end users in Cisco Unified Communications Manager Express Set up corporate speed dials in Cisco Unified Communications Manager Express Visual Objective The figure illustrates what you will accomplish in this, tivity. Lab 4-2: Implementing End Users Greale ond re Sycroniaa ond usrs and ody to usr satings. Required Resources ‘These are the resources and equipment that are required to complete this activity: = Cisco Unified Communications Manager ® Cisco Unified Communications Manager Express = Cisco Unified IP phones Command List No Cisco IOS commands are used in this lab. 52 _Inlroducing Cisco Voice and Unified Communications Administration (ICOM) v8.0 (©2010 Cisco Systems, Inc.Job Aids These job aids are available to help you complete the lab activity. Refer to the “IP Addresses” and “Usernames and Passwords” tables that are provided in Job Aids section of Lab 2-1 Task 1: Configure End Users in Cisco Unified Communications Manager by Configuring New Users in Microsoft Active Directory for End User Synchronization In this task, you will configure end users in con isco Unified Communications Manager by iguring new users in the Microsoft Active Directory for end-user synchroniza Activity Procedure Complete these steps: Step1 Open a Remote Desktop Connection to the LDAP server. Step2 Go to Start > All Programs > Active Directory Users and Computers. The Active Directory Users and Computers window opens. Step3 Select podx.com > Users. Right-click in the right window and select New > User. Step4 Enter the following and save: m= First Name: John = Last Name: Doe = User Logon Name: jdoe = Password: Ciseol23 = Uncheck the box: User must change password at next logon Step 5 Create another user, Jane White, where the user login name is jwhite Step6 —_ In Cisco Unified Communications Manager Serviceability, go to Tools > Service Activation. Activate the Cisco DirSyne service. Step7 In Cisco Unified Communications Manager Administration, navigate to System > LDAP > LDAP System. Set the following parameters and save. | Check the box: Enable Synchronizing from LDAP Server = LDAP Server Type: Microsoft Active Directory = LDAP Attribute for User ID: sAMAccountName Step8 Go to System > LDAP > LDAP Direetory. Add a new LDAP Directory and configure the following parameters and save: = LDAP Configuration Name: Podx LDAP Server = LDAP Manager Distinguished Name: Administrator @podx.com (where x is your pod number) = LDAP Password: eiseo = LDAP User Search Base: de=podx, de=com (where x is your pod number) "= Check the box: Perform Syne Just Once =| LDAP hostname or IP Address: 10.x.1.9 (© 2010 Cisco Systems, Ine Lab Guide 53,Note In the lab, the Administrator account is used. In nonlab environments, the Microsoft Domain ‘Administrator will provide you with a user including the relevant access rights, Step9 Click the Perform Full Syne Now button, Step 10 Verify LDAP synchronization. Navigate to User Management > End User and click Find. The two previously configured users should be displayed with the following: = LDAP Synch Status: Active Activity Verification ‘You have completed this task when you attain these results: = Users John Doe and Jane White are added to the LDAP directory. = The LDAP directory users are synchronized with Cisco Unified Communications Manager. d Task 2: Change User Settings in Cisco U: Communications Manager In this task, you will change end-user settings in Cisco Unified Communications Manager. Modify user configuration settings such as telephone number and user permissions, Acti ity Procedure Complete these steps: Step 1 In Cisco Unified Communications Manager Administration, navigate to User Management > End User and click Find Stop2 Select jdoe as the user ID. Stop3 Set the following parameters and save: = Password: ciseo = Confirm Password: ciseo m= PIN: 12345 = Confirm PIN: 12345 Step4 Modify user settings on the LDAP server. Right-click the user John Doe and select Properties. Step5 Add the following in the General tab and Apply: = Telephone number: 2001 ‘Step Modify the settings for user Jane White as follows: = Telephone Number: 2002 Step7 Go to System > LDAP > LDAP Directory and perform a complete LDAP synchronization. Click the Perform Full Syne Now button. Step8 Go to User Management > End User and Find, Step9 Select User ID jdoe and verify that the user settings have been updated. Step 10 Verify that the user settings have been updated for Jane White. ‘54 Iniroducing Cisco Voice and Unilec Communications Administration (ICOM) v8.0, (©2010 Cisco Systems, Inc.Step 11 ‘Modify user permissions for jdoe. Select User ID jdoe. Locate the Permissions Information at the bottom of the window and click Add to User Group. Step 12 Click Find, Step 13 Check the Standard CCM End Users check box and press Add Selected and Save Step 14 Verify that the Roles section of the End User Configuration window is populated, Step 15 Open a new Intemet Explorer window to Cisco Unified Communications Manager Administration. Login using the credentials for jdoe (password cisco). Logout of the user web pages. Step 16 In Cisco Unified Communications Manager Administration, go to LDAP > LDAP Authentication. Enter the following information and save. = Check this box: Use LDAP Authentication for End Users = LDAP Manager Distinguished Name: Administrator@podx.com = LDAP Password: eiseo = LDAP User Search Base: de=podx, de=com Step 17 Go to the end user jdoe and verify that the Password field is gone. Step 18 Log in again to the user web page with the user ID jdoe. Try the Cisco Unified Communications Manager password. This password does not work anymore. Use the Active Directory password Ciseo123 to log in. Step 19 Go to LDAP > LDAP Custom Filter and click Add New. Step 20 Enter the following information to syne all users except usernames (last name) starting with W and save: = Filter Name: NotW wm Filter: (1(sn—w*)) Step 21 Go to the LDAP directory configuration and set the LDAP Custom Filter to NotW in the directory Podx LDAP Server. ‘Step 22. Save and perform a complete synchronization, Stop 23 Go to User Management > End Users. The user LDAP Status of jwhite is set to Inactive, Note All inactive end users will be deleted after a timeframe of 24 hours. The deletion process starts at 3:16 a.m, (1515). For example, a wrong iter that is set on Friday might lead to issues (user loss) over the weekend because all inactive users are gone, and therefore the user-specific settings are gone, In this case, the database must be restored. So use the LDAP Titers caretuly. Step 24 Remove the filter in the LDAP directory, perform another synchronization, and verify that the end-user status is active again for jwhite. Activity Verification ‘You have completed this task when you attain these results: = End-user settings have changed on the LDAP server and are synchronized with Cisco Unified Communications Manager. (© 2010 cisco Systems, Ine Lab Guide 55,|= User permissions have been changed in -0 Unified Communications Manager to allow doe access to the user web pages. = LDAP authentication is enabled and jdoe needs to enter the LDAP password when logging into the user web pages. = LDAP filters were tested and working. The LDAP filter cleanup task is done, Task 3: Configure End Users in Cisco Unified Communications Manager Express In this task, you will configure end users in Cisco Unified Communications Manager Express via the GUL. Add a user mblack and assign the user to the BR phone. Activity Procedure ‘Complete these steps: Step 1 Start the Cisco Configuration Professional application. Navigate to Start > All Programs > Cisco Configuration Professional > Cisco Configuration Professional. Step2 Navigate to the Voice > Users, Phones and Extensions menu. Select User Settings. Step3 Select Create. Enter the following information: = User ID: mblack = First Name: Michael m= Last Name: Black m= Password Generation: Use Custom Password Below m= New Password: eiseo = Confirm Password: eiseo m= PIN Generation: Use Custom PIN Below New PIN: 12345, = Confirm PIN: 12345 Step 4 Select Phone/Extension and enter the following information: = Phone: Select the MAC address of the BR phone in the drop-down menu. = Phone Line: 1 = Line Type: Regular = Ring Behavior: Normal Step5 Select 3001 in the Available Extensions window and click the > button to move the extension into the Selected Extensions window. Step 6 Change the following = Phone Line: 2 Step7 Select 3011 in the Available Extensions window and click the > button to move the extension into the Selected Extensions window. Step8 Click OK. Select Yes to restart the IP phone. 56 Inroducing Cisco Voice and Unified Communications Administration (ICOMM) v8.0Step9 Look at the configuration that is displayed in the Deliver Configuration to Router window. Check that the username and PIN options are present. Select Deliver. ‘Stop 10 The BR phone will reset. Verify that line button 2 on the BR phone is configured with extension 3011 (Helpdesk). Step 11. Save and apply the configuration. Activity Verification You have completed this task when you attain these results: = User mblack is configured in Cisco Unified Communications Manager Express via the GUL (©2010 Cisco Systems, Inc LabGuide 57Lab 5-1: Enabling Telephony Features Complete this lab activity to practice what you learned in the related module. Activity Objective In this activity, you will enable telephony features for end users in Cisco Unified ‘Communications Manager. After completing this activity, you will be able to meet these objectives: = Configure Cisco Extension Mobility in Cisco Unified Communications Manager = Configure call coverage in Cisco Unified Communications Manager = Configure intercom functionality in Cisco Unified Communications Manager . Configure native presence in Cisco Unified Communications Manager Visual Objective ‘The figure illustrates what you will accomplish in this activity Lab 5-1: Enabling Telephony Features Enable Caco Exension Use ihe BR phone Mobily call coverage, and totest calla nave presence fates wince Required Resources ‘These are the resources and equipment that are required to complete this activity: = Cisco Unified Communications Manager ® Cisco Unified Presence = Cisco Unity Connection Command List No Cisco 1OS commands are used in this lab, '58 Introducing Cisco Voloe and Unified Communications Administration (ICOMM) vB.0 (©2010 Cisco Systems, IncJob Aids These job aids are available to help you complete the lab activity. Refer to the “IP Addresses” and “Usernames and Passwords” tables that are provided in Job Aids section of Lab 2-1 Task 1: Enable Cisco Extension Mobility Cisco Extension Mobility allows end users to log in and log out with a device profile on Cisco Unified IP phones. To enable Cisco Extension Mobility, enable the service and set auto logout for Cisco Extension Mobility. Then, create the phone service for Cisco Extension Mobility and a default device profile. Activity Procedure Complete these steps: Step 1 Step 2 Step 3 Step 4 Step 5 step 6 Stop7 Stop 8 Stop 9 Step 10 Step 14 Step 12 Step 13, Step 14 Step 15 Stop 16 Step 17 Step 18 Step 19 Step 20 From the classroom PC, access Cisco Unified Communications Manager Serviceability web pages with a web browser. Open the following URL: http://10.x.1.eemservice. Navigate to Tools > Service Activation. From the Service Activation page, select the publisher (CUCMI-X) from the Select Server drop-down list. Click Go. From the Services list, check the box next (o Cisco Extension Mobility Click Save to activate these services. There will be a pop-up window that informs you that service activation will take a while. Confirm by clicking OK. Browse to Tools > Control Center — Feature Services. At the Select Server page, select CUCMI-X. Click Go. Verify that the Cisco Extension Mobility service is started and activated. From the navigation drop-down list, choose Cisco Unified Communications Manager Administration and click Go. Navigate to System > Service Parameters. ‘Choose CUCMI-X and Cisco Extension Mol ity. Set the Intra-cluster Multiple Login Behavior parameter to Auto Logout. Click Save. Navigate to Device > Device Settings > Phone Services. Click Add New. Select Extension Mobility as the service name. Enter the service URL: http://10.x.1.1:8080/emapp/EMA ppServlet? device=#DEVICENAME# Verify that the service category is XML Service and service type is Standard IP Phone Service, check the box Enabled, and save the changes. ‘To verify that the service was created successfully, select Back to Find/List from the Related Links and then click Go. Press Find to display all services. Verify that the previously created service is displayed. (©2010 Cisco Systems, ine Lab Guide 59Step 24 Navigate to Device > Device Settings > Default Device Profil Step 22 _ From the Device Profile Type drop-down list, select Cisco 7965 and click Next. Step 23. Choose SCCP as the device protocol and click Next. Step 24 In the Description field, enter Default Profile Cisco 7965. Step 25. Choose Standard 7965 SCCP as the phone button template and Standard User as the softkey template, Step 26 Click Save. Step 27 To verify, navigate again to Device > Device Settings > Default Device Profile and censure that the Cisco 7965 SCP default device profile is listed. Activity Verification You have completed this task when you attain these results: = The Cisco Extension Mobility service is running and the phone service was ereated successfully = The service parameter was configured and the default device profile was created Task 2: Enable End Users for Cisco Extension Mobility When the Cisco Extension Mobility service is enabled, you must prepare end users and devices for Cisco Extension Mobility usage. Create a device profile for user John Doe (User ID: jdoe) and configure the IP phone for Cisco Extension Mobility. Then, associate the end user with the device profile, Activity Procedure Complete these steps: Step 1 Step 2 Step 3 Step 4 Step 5 Step 6 Step 7 Step 8 Step 9 ‘Step 10 Step 11 Step 12 Navigate to Device > Device Settings > Device Profile and click Add New. From the Device Profile Type drop-down list, select Cisco 7965 and click Next. Choose SCCP and click Next. In the Device Profile Name field, enter dp_jdoe. Choose Standard 7965 SCCP as the phone button template and Standard User as the softkey template. Click Save. Click Line [1] - Add a New DN to configure a new directory number on the device profile Choose the same directory number as previously configured on HQ Phone 1, 2001 Select devices as the route partition, The Cisco Unified Communications Manager will now match the directory number to the existing number in the Cisco Unified Communications Manager database. Enter John Doe in the field Display (Internal Caller ID). Save the changes. From the Related Links drop-down list, select Configure Device (dp_jdoe) and click Go, From the Related Links drop-down list, select Subscribe/Unsubseribe Services and click Go. {60 Introducing Cisco Voice and Unifled Communications Administration (ICONIM) v8.0 (©2010 Cisco Systems, Inc.Note ‘The subscription of the device profile is required to log out of Cisco Extension Mobily. Ifthe service is not subscribed on the device profile, you cannot log out. In this case, go to the IP phone configuration and use the logout button, Step 13 From the Subscribe/Unsubscribe Services drop-down list, select Extension Mobility and click Next. Step 14 Click Subscribe and close the window, Stop 15 Choose Save. Step 16 Navigate to User Management > End User and search user jdoe. Step 17 From the list of available profiles in the Extension Mobility section, select the previously created device profile with the arrows. Step 18 Click Save. Step 19 Now, enable the Cisco Unified IP Phone for Cisco Extension Mobility, Navigate to Device > Phone and search for the HQ Phone | Step 20 Check Enable Extension Mobility and save the change. Step 21 From the Related Links drop-down list, select Subscribe/Unsubscribe Services and click Go. Note ‘The subsoription on the IP phone is required to log in to Cisco Extension Mobility. Step 22 From the Subscribe/Unsubscribe Services drop-down list, select Extension Mobility and click Next, Step 23. Click Subscribe and close the window. Step 24 Save the changes and apply the configuration. Repeat Steps 19 through 23 for HQ Phone 2. Step 25 Verify that the service is configured correctly and the device profile can be used for login. Press the Services button on HQ Phone I and choose Extension Mobility. Enter the user ID jdoe and the configured PIN. Then press Submit. Step 26 The previously configured device profile is now logged in. Step 27 _ In Cisco Unified Communications Manager Administration, navigate to Deviee > Phone. From Related Links, choose the Actively Logged in Device Report and click Go, Step 28 Click Find. The list displays all logged-in device profiles, which should include the dp_idoe. Step 29 Log in with jdoe on HQ Phone 2 and verify that jdoe is logged out automatically on the HQ Phone 1 ‘Step 30 Then, press the Service button on HQ Phone 2 and choose Extension Mobility. Press logout and confirm. The user jdoe will now be logged out. You have completed this task when you attain these results: = The login and logout process of Cisco Extension Mobility is successful. (©2010 Cisco Systems, Ine Lab Guide 6tTask 3: Configure Barge Cisco Unified Communications Manager includes different eall coverage features. With barge, users can add themselves to an act call on a shared line. First, create a new extension on HQ Phone 2. Use directory number 2001 to create a shared line. Then, define the service parameters for barge and create a softkey template. Activity Procedure Complete these steps: Step1 Navigate to Device > Phone and search HQ Phone 2. Step2 Click Line [2] — Add a New DN to configure a second directory. Step3 Choose the same directory number as previously configured on the HQ Phone 1, 2001 Step 4 Select devices as the route partition. The Cisco Unified Communications Manager will now match the directory number to the existing number in the Cisco Unified Communications Manager database. Step 5 Click Save and click Apply Config. Step Navigate to System > Service Parameters and select the Ciseo CallManager service. Step7 Set Builtin Bridge Enable to On and Privacy Setting to False. Then, click Save Reset the IP phones. Step8 Now, test the barge feature. Call from the BR Phone to 2001 Step 9 Answer the call with HQ Phone 2. Step 19 On HQ Phone 1, press the line button and then the Barge softkey. The call will now be a conference call between HQ Phone 1, HQ Phone 2, and BR Phone 1 Note The conference with the builtin bridge only supports G.711. Cisco IP Communicator does ‘not suppor the built-in bridge. The barge feature can be used with hardware conference resources to support additional codecs. Step 11 Navigate to Deviee > Phone and search HQ Phone 2. Step 12 Select Modify Button Items and remove the directory number 2001 from the device. Caution This cleanup process is required for the next tasks, Step 13. When finished, save the configuration and verify on the IP phone display of HQ Phone 2 that the directory number 2001 is removed. Activity Verification You have completed this task when you attain these results: m= Barge was successfllly tested, = The cleanup process was performed successfully 62 Introducing Cisco Voice and Unified Communications Administration (ICOMM) v8.0 (©2010 Cisco Systems, IneTask 4: Set Up Group Pickup for the HQ Phones Configure a pickup group for both HQ phones. Modify the phone button for Call Pickup functionality and add the softkey buttons to the on-hook call state. Use the directory number 2801 for the pickup group and add the directory numbers 2001 and 2002 to the pickup group. Activity Procedure Complete these steps: Stop 1 Go to Calll Routing > Call Pickup Group and press Add New. Step 2 Use the following values: = Call Pickup Group Name: HQ-Pickup = Call Pickup Group Number: 2801 = Description: HQ Pickup Group = Partition: devices Step 3 Set the Notification Policy for the pickup group to Audio and Visual Alert. This enables an audible and visual notification on the devices in a pickup group. Step4 Check the boxes Calling Party Information and Called Party Information. step5 Click Save Step6 Navigate to Device > Phone and search HQ Phone | Step7 Select the directory number 2001 and add HQ-Pickup from the Call Pickup Group ‘drop-down list. Save and apply the changes. Step 8 Repeat Step 7 for HQ Phone 2 with the directory number 2002. Both directory ‘numbers are now in the same Call Pickup Group, Step 9 Navigate to Device > Device Settings > Softkey Template and click Add New. Step 10 From the Create a Softkey Template drop-down list, choose Standard User and click Copy. Step 11 Define user_default as the name for the softkey template and click Save. Step 12 From Related Links, select Configure Softkey Layout and click Go, Step 13 From the Configure Softkey Layout drop-down list, select On Hook and add Group Pick Up (GPickUp) to the selected list. Stop 14 Move the GPickUp softkey to beside the NewCall softkey button and save the configuration Step 15 Navigate to Device > Phone and search HQ Phone 1 Step 16 Apply the previously defined softkey template to the IP phone by choosing it from the Softkey Template drop-down list. Step 17 Click Save and click Apply Config, Step 18 Press OK. Step 19 Repeat Steps 15 through 18 for HQ Phone 2. Step 20 Verify on the IP phone display of HQ Phone | and HQ Phone 2 that the new softkey button is displayed in the third position in the On-Hook call state. Step 21 Navigate to Device > Device Settings > Phone Button Template and create a new template that is based on the Standard 7965 template. Then, click Copy. (©2010 Cisco Systems, Ine Lab Guide 63.Step 22 Use default_pbt_7965 as the name for the phone button template. Step 23 Configure the following layout: m= Button |: Line = Button 2: Intercom = Button 3: Speed Dial BLF ® Button 4: Call Park BLE = Button 5: Call Pickup = Button 6: Hunt Group Logout Step 24 Save the configuration and navigate to Device > Phone. Select the HQ Phone 1 Step 25 Choose default_pbt_7965 from the Phone Button Template drop-down list, then save and apply the configuration Step 26 Verify on the display of HQ Phone | that the new phone button template was applied to the IP phone. Step 27 Assign the same Phone Button Template to HQ Phone 2 and verify the configuration. Step 28 Test the Group Pickup feature. The softkey includes the Group Pickup feature and the Phone Button Template Pickup feature. Call from the BR Phone to the directory number 2001 Step 29 Wait for the default timer for Call Pickup notifications (6 seconds). Watch the display for the visual Call Pickup notification. Press the Pickup phone button on HQ Phone 2 and answer the call Step 30 Test the Group Pickup softkey and call again from the BR Phone to the directory number 2001. Wait until the pickup notification timer becomes active and press the Group Pickup softkey. Step 31 Enter the group pickup number 2801 and answer the call Activity Verification You have completed this task when you attain these results: = Incoming calls can be picked up with the Group Pickup softkey and the Pickup phone button. Task 5: Configure Directed Call Park Configure the Directed Call Park feature for the HQ phones. Use the number 2811 as the call park number and use 2001 as the revision number. Set the revision timer to 30 seconds and configure a Call Park BLF on HQ Phone 2. Activity Procedure Complete these steps: Step 1 Step 2 Navigate to Call Routing > Directed Call Park and click Add New. Use the following values: = Number: 2811 = Description: HQ Directed Call Park 164 __Iniroducing Cisco Voloe and Unified Communications Administration (ICOMM) v8.0 ©2010 Cisco Systems, Inc.Step 3 Step 4 Step 5 Step 6 Step 7 Step 8 Step 9 Step 10 Step 11 Step 12 Step 13 Pai on: devices Reversion Number: 2001 Reversion Calling Search Space: internal Retrieval Prefix: * Save the configuration Go to System > Service Parameter and choose the active server. Select the Cisco CallManager service. Set the Call Park Reversion Timer to 30 seconds. Save the changes. From HQ Phone 1, call the directory number 2002 (HQ Phone 2). Answer the call on HQ Phone 2 and press the Transfer softkey. Transfer the call to 2811 and press the Transfer softkey again. Verify on HQ Phone I that the display shows the connected Call to Park Number. From HQ Phone 2, dial *2811. HQ Phone 2 is now connected again to HQ Phone | Now, test the reversion number and timer. Call from HQ Phone 2 the directory number 2001 (HQ Phone 1). Answer the call on HQ Phone 1 and press the Transfer softkey. Transfer the call to 2811 and press the Transfer softkey again. Verify on HQ Phone 2 that the display shows the connected Call to Park Number. Wait 30 seconds. The call should ring automatically again on extension 2001 Navigate to Device > Phone and search HQ Phone | On the previously defined Phone Button Template, place a BLF Directed Call Park button on button four. Click Add a new BLF Directed Call Park ‘On position 1, select 2811in devices from the drop-down list. Enter HQ Park Slot as the label, click Save, and close the window. Verify on the HQ Phone | display that button four shows the HQ Park Slot. From HQ Phone 2, call the directory number 2001 (HQ Phone 1). Answer the call on HQ Phone | and press the Transfer softkey. Transfer the call to 2811 by pressing the HQ Park Slot button and press the Transfer softkey again. Verify on HQ Phone I that the BLF Directed Call Park button flashes. On HQ Phone 2, hang up. The button on HQ Phone 1 should stop flashing. Activity Verification You have completed this task when you attain these results: = Directed Call Park was configured and tested successfully. Task 6: Create a Hunt Group Configure a basic Sales Hotline for the HQ phones. Create a line group and add the directory numbers 2001 and 2002. Set the hunt options to try next member in line group, but not the next group. Then, configure the hunt list and a hunt pilot with the directory number 2821 and add it to the devices partition. Configure the hunt pilot to use personal preferences for CFNA and forward HQ Phone | to the hunt pilot with CFNC to voice mail. Activity Procedure Complete these steps: Step 1 Navigate to Call Routing > Route/Hunt > Line Group and press Add New. © 2010 Cisco Systems, Inc. Lab Guide 65.Step 2 Step 3 Step 4 Step 5 Step 6 Step 7 Step 8 Step 9 Step 10 Step 14 Step 12 Step 13 Step 14 Stop 15 Step 16 Step 17 Step 18 Step 19 Step 20 Step 24 Use the following values: Line Group Name: LG-Sales = RNA Revision Timeout: 6 Distribution Algorithm: Longest Idle Time Configure the No Answer, Busy, and Not Available hunt options to Try next member, but do not go to next group. From the Available DN/Route Partition list, select the directory numbers 2001 and 2002 and press Add to Line Group, then save the changes. Navigate to Call Routing > Route/Hunt > Hunt List and click Add New. Use HL-Sales as the name for the hunt list and select Default in the Cisco Unified ‘Communications Manager Group drop-down list Check the Enable this Hunt List box and save the changes. Press the Add Line Group button. Select the previously defined line group and save. Go to Call Rou g > Route/Hunt > Hunt ilot and add a new hunt pilot Use the following values for the hunt pilot: m= Hunt Pilot: 2821 = Route Partition: devices = Description: HQ Sales m= Hunt List: HL-Sales Alerting Name: Sales ASCII Alerting Name: Sales Check the Personal Preferences check box for Forward Hunt No Answer. Save the hunt pilot configuration From the BR Phone, call the hunt pilot number 2821. Each HQ phone should ring, for 6 seconds before the caller hears a reorder tone. Go to Device > Phone and select HQ Phone 1 Configure the Call Forward settings on the directory number 2001. Set the Forward No Answer Internal and External to 2821 and both Calling Search Spaces to internal. Forward the Call Forward No Coverage Internal and External to voice mail. Set the No Answer Ring Duration to 10 seconds. Save and Apply the configuration. Now test the configuration. With the CFNA, unanswered calls will be forwarded to the hunt pilot. The check box for personal preferences on the hunt pilot indicates that if'a CFNC is configured on the extension, this destination will be used. To test this, use the Hunt Group phone button on HQ Phone I. Press the Hunt Group button to log out the 2001 extension. The IP phone display now shows Logged out of Hunt Group, 66 Introducing Cisco Voice and Unified Communications Administration (ICOMM) v8.0 (© 2010 Cisco SystemStep 22 From BR Phone 1, call the directory number 2001. Do not answer the call. The call will ring after 6 seconds on HQ Phone 2 because the directory number 2002 is the only active extension in the hunt group. After another 6 seconds, the call will be forwarded to the mailbox of John Doe. Activity Verification You have completed this task when you attain these results: = The hunt pilot can be reached and personal preferences and CFNC is configured properly. Task 7: Configure Intercom Create an intercom line for HQ Phone I and HQ Phone 2. The intercom partition name is Intercom Sales. Use the directory number 2101 for John Doe and 2102 for Jane White. Activity Procedure Complete these steps: Step 1 Step2 Step 3 Step 4 Step 5 Step 6 Step 7 Step 8 Step 9 Step 10 Navigate to Call Routing > Intercom > Intercom Route Partition and click Add New. Use intercom-sales as the partition name and the description Intercom Sales. Enter the command in the following format: intercom-sales, Intercom Sales Save the configuration Go to Call Routing > Intercom > Intercom Calling Search Spaces and click Find. Verify that Cisco Unified Communications Manager created the necessary CSS. The name of the CSS is intercom-sales_ GEN. Navigate to Device > Phone and search for HQ Phone | ‘To ereate a new intercom directory number, click Intercom [1] - Add a new Intercom. Use the following parameters for the intercom directory number and save the changes: = Intercom Directory Number: 2101 = Route Partition: intercom-sales = Description: Intercom jdoe Alerting Name: John Doe Intercom = Calling Search Space: intercom-sales_ GEN = Display: John Doe Intercom m= Line Text Label: Intereom - 2101 Speed Dial: 2102 Navigate to Device > Phone and search HQ Phone 2. Conf intercom with the following values: Intercom Directory Number: 2102 = Route Partition: intercom-sales = Description: Intercom jwhite (©2010 Cisco Systems, Ine. LabGuide 67= Alerting Name: Jane White Intercom = Calling Search Space: intercom-sales_ GEN = Display: Jame White Intercom = Line Text Label: Intercom - 2102 m= Speed Dial: 2101 Step 11 Press Save and verify that both intercom lines are shown on the IP phone displays. Step 12 Test the intercom configuration. Intercom is typically used between an assistant and ‘a manager. Call from the BR Phone to the directory number 2001 and answer the call. Step 13 Verify that a one-way audio stream is open to HQ Phone I. HQ Phone 2 should show Whisper in the IP phone display. On HQ Phone 1, verify that the call to BR Phone 1 is still active. Press the Intereom Line button. The intercom call is now a two-way audio stream, Step 14 Verify on the BR Phone that the call to HQ Phone 1 is on hold. Activity Verification You have completed this task when you attain these results: = Intercom was configured on HQ Phone | and 2 and a one- and two-way audio call was established. Task 8: Configure IP Phones for BLF Speed Dials Create a BLF-cnabled speed dial on HQ Phone 1 and HQ Phone 2 so HQ Phone I can monitor the HQ Phone 2 directory number and vice versa. The BLF-enabled speed dial on HQ Phone 2 should be configured to pick up calls from HQ Phone 1 Activity Procedure Complete these steps: Step 1 Step 2 Step 3 Step 4 Step 5 Step 6 Step 7 Step 8 Step 9 ‘Step 10 Navigate to Devi > Phone and select HQ Phone 1 On button 3, click Add a new BLF SD. In the first row, select 2002 in devices from the Directory Number drop-down field. Enter Jane White as the label and save the changes. ‘On HQ Phone 1, set the SUBSCRIBE Calling Search Space to internal, Save the changes and apply the configuration. Repeat Steps | through 6 for HQ Phone 2 and add a BLF SD for directory number 2001. In addition, check the Call Piekup check box when configuring the BLF- enabled speed dial. Verify on HQ Phones | and 2, that both displays are showing the BLF Speed Dial. ‘Test the configuration and call from the BR Phone to HQ Phone 1. The BLF on HQ Phone 2 should now flash. Answer the call on HQ Phone 1. The BLF button on HQ Phone 2 is now on, ‘Then, verify the Call Pickup configuration. Call HQ Phone 1 from BR Phone 1 Press the fleshing BLF button on HQ Phone 2. The call can now be answered on HQ Phone 2, Press the Answer softkey and verify that the BLF on HQ Phone | is on. {68 Introducing Cisco Voice and Unified Communications Administration (ICOMIN) v8.0 (© 2010 Cisco Systems, IncActivity Verification You have completed this task when you attain these results: = Both BLF-enabled speed dials are configured and Call Pickup is enabled for the BLF SD on HQ Phone 2, (© 2010 Cisco Systems, ne. Lab Guide 69Lab 5-2: Enabling Mobility Features ‘Complete this lab activity to practice what you learned in the related module. ity Objective In this activity, you will enable mobility features for end users in Cisco Unified ‘Communications Manager. After completing this activity, you will be able to meet these objectives: Acti = Configure end users for Cisco Mobile Connect in Cisco Unified Communications Manager = Configure end users for mobile voice access in Cisco Unified Communications Manager = Work on Cisco Unified Mobility maintenance tickets Visual Objective The figure illustrates what you will accomp! h in this activity Ai i eT Lab 5-2: Enabling Mobility Features ‘Greaio arene Sesnaton Use he BR phone for HO Phone 4 totest cal, L \Configire the local ine of he ‘Contgure he moby PSTN phe asthe remote features n C00 Unies Sestnaon a ost Mobis Communications Manager "voce Aecess Required Resources ‘These are the resources and equipment that are required to complete this activity: © Cisco Unified Communications Manager = Cisco Unified IP phones Command List No Cisco IOS commands are used in this lab. 70 Inlroducing Cisco Voice and Unified Communications Administration (ICOMM) v8.0 {© 2010 Cisco Systems, Ine.Job Aids ‘These job aids are available to help you complete the lab activity. Refer to the “IP Addresses” and “Usernames and Passwords” tables that are provided in Job Aids section of Lab 2-1 Task 1: Prepare End Users for Cisco Mobile Connect Configure the softkey template to support Cisco Unified Mobility and apply the softkey template to HQ Phone 1. Then, enable the end user jdoe in Cisco Unified Communications Manager for Mobility. Activity Procedure Complete these steps: Step 1 Open the Cisco Unified Communications Manager Administration web pages and navigate to Device > Device Settings > Softkey Template. Step2 Select the user_default softkey template and select Configure Softkey Layout from the Related Links drop-down list. Step3 Add the Mobility softkey to the Connected and On Hook call state after the NewCall/Transfer softkey. Save the change. Save the changes and apply the configuration. Note Mobilit in the On Hook call state allows end users to toggle Cisco Mobile Connect on or off The Mobility softkey in the Connected call state sends active calls to the remote device, Step4 Verify that the Mobility softkey is shown on the phone display of the HQ phones, Step Go to Device > Phone and set the Owner User ID to jdoe. Tip the Owner User ID drop-down list is dimmed, disable Cisco Extension Mobily and save the change, Go back to Step 5 and try again. Step6 Save the changes and apply the configuration Step7 To configure end-user settings, go to User Management > End User and search for doe. Step8 Check the Enable Mobility box and set to Primary User Device. Use as the primary device the MAC address of HQ Phone 1, then save the changes. Note When enabling end users for Cisco Unified Mobiliy, Cisco Unified Communications Manager requires four DLUs. When configuring a Primary User Device for the end user, Cisco Unified Communications Manager uses the adjunct licensing, which requires only two DLUs, Only devices that consume two or more DLUs can be selected as the primary device. Activity Verification You have completed this task when you attain these results: |= The softkey template is applied to HQ Phone 1 m= The end user John Doe is configured to use isco Unified Mobility ©2010 Cisco Systems, Ine. Lab Guide 71Task 2: Create a Remote Destination Profile Create a Remote Destination Profile for end user John Doe. Use the local line of the PSTN phone as the remote destination (number 5554444). Associate the directory number 2001 with the remote destination. Activity Procedure Complete these steps: Stop 1 Go to Device > Device Settings > Remote Destination Profile and create a new destination profile. Step2 Use the following values for the Remote Destination Profile: = Name: rdp_jdoe = Description: RDP for jdoe User ID: jdoe ™ Device Pool: HQ phone pool = Rerouting Calling Search Space: pstn Step 3 Save the changes. Now click Line [1] ~ Add a new DN to associate the Remote Destination Profile with the directory number. Step4 Use 2001 as the directory number and devices as the route partition, Stop S Save the changes and click Apply Config. Stop6 From Related Links, choose Configure Device (rdp_jdoe) Step7 Click Add a New Remote Destination to configure the local line of the PSTN phone as the remote destination, Step 8 Use the following values for the remote destination: Name: rd_jdoe Destination Number: 05554444 (including the access code 0) Step 9 Check the Mobile Phone, select the Remote Destination Profile rdp_jdoe, and. Enable Mobile Connect boxes and save the remote destination, Step 10 Check the box Line Association to directory number 2001 and click Save Step 11 Test the Mobile Connect features. On HQ Phone 1, press the Mobility softkey to disable Mobile Connect. Press the Mobility softkey again to verify that Mobile Connect is disabled. Then enable it again. Step 12 Go to the directory number 2001 and remove the CFNA to the hunt pilot number 2821. Save the changes and apply the configuration. Stop 13 Go to the Route Pattern and move the route pattern 0.[1-9]XXXXXX into the pstn partition. Step 14 Call from HQ Phone 2 the directory number 2001 of HQ Phone 1. Do not answer the call on HQ Phone 2 and verify that the PSTN Phone is ringing on the local line. Answer the call on the PSTN phone. Step 15 End the call on the PSTN phone. Verify on HQ Phone 1, that the call from HQ Phone 2 is displayed as on hold. Press the Resume softkey within 5 seconds to answer the call on HQ Phone 1 72 Inlroducing Cisco Voice and Unified Communications Administration (ICOMM) v8.0Step 16 Use the Mobility softkey in the Connected call state to send the call back to the remote destination. Step 17 Test incoming calls from the remote destination of jdoe. Step 18 Call HQ Phone 2 (5552002) from the local line of the PSTN phone. Verify that the incoming call on HQ Phone 2 matches the caller ID of HQ Phone | (2001), Activity Verification You have completed this task when you attain these results: = Mobile Connect can be enabled and disabled with the Mobility softkey. = Calls to the directory number 2001 can be sent to the remote destination and vice versa. = Incoming calls from the local line on the PSTN phone are displayed with the internal calling number of jdoe. Task 3: Enable Mobile Voice Access Enable the Cisco Unified Mobile Voice Access Service and configure the necessary service parameter. Enable the Enterprise Feature Access. Then configure the Mobile Voice Access media resource. Use the directory number 2999 in the devices partition for Mobile Voice Access, Note ‘The H.323 gateway is already preconfigured for Mobile Voice Access. Activity Procedure Complete these steps: Step1 Open the Cisco Unified Serviceability web pages and navigate to Tools > Service Activation, Step2 Select the Cisco Unified Mobile Voice Access Service and the Cisco IP Voice Media Streaming App Service and save the changes, Step3 From Related Links, go to Control Center ~ Feature Services and verify that the service is running, Step4 Open the Cisco Unified Communications Manager Administration web pages and g0 to System > Service Parameters, Choose the active server and select the Ciseo CallManager service. Stop 5 Set the Enable Mobile Voice Access and Enable Enterprise Feature Access Parameters to True, In addition, set the following parameters and save the changes: "= Matching Caller ID with Remote Destination: Partial Match = Number of Digits for Caller ID Partial Match: 7 Step6 Go to Media Resources > Mobile Voice Access and configure the following Parameters: = Mobile Voice Access Directory Number: 2999 = Mobile Voice Access Partition: devices Step7 From the list of available locales, choose English United States using the arrow to select the locale, and then save the changes. (©2010 Cisco Systems, Ine Lab Guide 73Step8 From the local line of the PSTN phone, call 5552999. The Mobile Voice Access application answers the call. Step9 With the previously configured remote destination, the Mobile Voice Access application matches the remote destination number to the user John Doe. Enter the PIN 12345 followed by the pound sign (#) Step 10 To enable Mobile Voice Access for user John Doe, go to User Management > End User and search the user ID jdoe. Step 11 Check the box Enable Mobile Voice Access and save the changes. Note Ifthe Enable Mobile Voice Access box is not checked, the TUI only allows you to toggle Mobile Connect on or off as described in the previous steps. Step 12 From the local line of the PSTN phone, call again 5552999 and log in with the PIN of user jdoe. The TUI should now allow you to press 1 to dial a number from the TUL Step 13. Dial the directory number 2002 (HQ Phone 2) followed by the pound sign (#) via Mobile Voice Access. The call does not work. Go to the remote destination profile of John Doe and set the Calling Search Space to pstn. Step 14 Call 5552999 again, enter the PIN, and select | to dial a number, Dial the directory number 2002# and verify that the destination is ringing. Answer the call, Notice the calling number is 2001 and not the PSTN number of the local line, Step 15 Test the enterprise feature access codes. In the active call from the PSTN phone to HQ Phone 2, type *81 to set the active call on hold. You will hear a beep tone because no media resource is activated Step 16 Verify, on HQ Phone 1, that the remote placed call is on hold. Press the Resume softkey on HQ Phone I. The call is now connected from HQ Phone 1 to HQ Phone 2. The PSTN phone display should not show an active call. Activity Verification You have completed this task when you attain these results: = Mobile Voice Access is configured properly on Cisco Unified Communications Manager. = Incoming calls from the remote destination can reach the Mobile Voice Access number and calls can be placed to another destination, Ticket 1: Calls to the Remote Destination Should Ring Only During a Specific Time ‘The previously configured remote destination should only ring on Saturday and Sunday between 8:00 a.m. (0800) and 5:00 p.m. (1700) CET. Ticket Procedure Step1 Go to Device > Remote Destination and select the remote destination of John Doe. Step2 Set the Ring Scheduler by selecting Saturday and Sunday and define the time from 08:00 to 17:00 for both days. Then save the changes, Step3 Test the ring schedule by calling directory number 2001 from HQ Phone 2. 74 Introducing Gisco Voice and Unified Communications Administration (ICOMM) v8.0 (© 2010 Cisco Systoms, IncStep4 Verify on the PSTN phone, that incoming calls to HQ Phone | do not ring at the local line at other times and days than those times and days that are specified in Step 2 Step 5 Use the web browser to log in to the Cisco Unified Communications Manager end- user web pages at the URL https://10.x.1.1/eemuser/. Step6 —_Log in with the user jdoe and password Ciseo123. Step7 Go to User Options > Mobility Settings > Remote Destinations and search the remote destination. Step8 Set the Ring Scheduler to ring all the time and save the changes. Step® Call the directory number 2001 again from HQ Phone 2. The PSTN phone on the local line should receive the incoming call again. Ticket Verification You have completed this task when you attain these results = The ring scheduler was successfully enabled and disabled. Ticket 2: Remote Destination Should Ring Longer ‘The user jdoe complains that the remote destination rings for only a few seconds. The remote destination should ring immediately and for 30 seconds. ‘icket Procedure Step 1 _In the Cisco Unified Communications Manager Administration web pages, go to Device > Remote Destination and sclect the remote destination of John Doe. Step2 Set the Answer to Late Timer to 30000 and the Delay Before Ringing Timer to 1. Note Depending on the PSTN connection and network that are used (For example, Global System. {or Mobile Communications [GSM)) in enterprises, the Answer to Late Timer and Delay Before Ringing Timer must be adjusted Step3 Save the changes, Step4 Place a call from HQ Phone 2 to directory number 2001. The remote destination should ring now within one second. The remote destination should ring for the specified time of 30 seconds. Ticket Verification You have completed this task when you attain these results: = Both timers are modified. Ticket 3: Remote Destination Should Not Ring When Receiving Calls from the Branch The user John Doe requests that the remote destination does not ring when receiving calls from branch numbers in the range 3000 to 3999. Ticket Procedure Step1 Go to Call Routing > Class of Control > Access List and create a new acces Step2 Use acl_jdoe as the name for the access list and set the owner to jdoe. (© 2010 Cisco Systems, Ine Lab Guide 75Ticket Verification Step 3 Step 4 Step 5 Step 6 Step 7 Step 8 Step 9 Configure the access list as a blocked access list and save. Click Add Member to configure a new blocking pattern. Use Directory Number as the filter mask and 3XXX as the DN mask. Save the changes. Navigate to Device > Remote Destination and select the remote destination jdoe, Choose the previously configured access Caller Is In drop-down list. for Do Not Ring This Destination If Press View Details to verify that the access list contains the correct number range and then save the changes. Place a test call from the BR Phone to directory number 2001. Verify that the remote destination on the PSTN phone does not ring. You have completed this task when you attain these results: = The access list was configured properly and calls from the BR Phone do not ring at the remote destination. 76 Introducing Cisco Voice and Unified Communications Administration (ICOMM) v8.0 (© 2010 Cisco Systems, Inc.Lab 6-1: Implementing End Users and Voice Mailboxes Complete this lab activity to practice what you learned in the related module. Activity Objective In this activity, you will implement end users and voice mailboxes in Cisco Unity Connection using templates. After completing this activity, you will be able to meet these objectives: |= Manually add end users and add voice mailboxes = Import end users from Cisco Unified Communications Manager = Import end users from Microsoft Active Directory ™ Set the message store settings Visual Objective The figure illustrates what you will accomplish in this activity, Lab 6-1: Implementing End Users and Voice Mailboxes real usar ‘Syncioni ond iors and oat the ver setings ‘These are the resources and equipment that are required to complete this activity: "Cisco Unified Communications Manager = Cisco Unity Connection = LDAP server = Cisco Unified IP phones (©2010 Cisco Systems, Ine. Lab Guide 77Command List No Cisco IOS commands are used in this lab. Job Aids These job aids are available to help you complete the lab activity. Refer to the “IP Addresses” and “Usernames and Passwords” tables that are provided in Job Aids section of Lab 2-1 Task 1: Add End Users and Voice Mailboxes Add two users, John Doe and Jane White, in Cisco Unity Connection. Verify that callers can leave a message for both users and that the MW1 is working correctly. Activity Procedure Complete these steps: ‘Step 1 In Cisco Unity Connection Administration (go to https://10.x.1.3/cuadmin), go to ‘System Settings > Authentication Rules. Step2 Select Recommended Voice Mail Authentication Rule. Change the following parameters and save the changes: = Minimum Credential Length: 3 = Uncheck the box: Check for Trivial Passwords Note In the lab, you work with the PIN 123 because itis easy to remember. However, in real scenarios, use secure PINs and passwords. Step3 Go to Users> Users and delete the user John Doe. Step4 Click Add New, enter the following information, and then save the changes: = User Type: User With Mailbox = Based on Template: voicemailusertemplate Alias: jdoe m First Name: John m= Last Name: Doe = Display Name is generated automatically m= Extension: 2001 Step S —_Afler saving, review or modify the following settings: Partition: CUC-x m Search Scope: CUC-x = Phone System: PhoneSystem Class of Service: Voice Mail User COS ™ Active Schedule: All Hours Check the box: Set for Self-enrollment at Next Sign-In Check the box: List in Directory 78 —_Inlroducing Cisco Voice and Unified Communications Administration (ICOMM) v8.0 (© 2010 Cisco Systems, inc.Step 6 Step 7 Step 8 Step 9 Step 10 Step 11 Step 12 Step 13 Step 14 Save any changes, In the user configuration menu, go to Edit > Change Password. Select the password for Voice Mail (PIN). Enter the PIN 123, confirm the PIN, and save. Go to Edit > Password Settings and uncheck the box User Must Change at Next Sign-In. Save the change. Go to Templates > User Templates and select voicemailusertemplate. Verify or modify the following template parameters and save the changes: = Partition: CUC-x Search Scope: CUC-x = Phone System: PhoneSystem = Class of Service: Voice Mail User COS = Active Schedule: il Hours = Check the box: Set for Self-enrollment at Next Sign-In Check the box: List in Directory Go to Edit > Change Password, Select the password for Voice Mail (PIN), Enter the PIN 123, confirm the PIN, and save, Go to Edit > Password Settings and uncheck the box User Must Change at Next Sign-In. Save the change. Create another user, Jane White, with the extension 2002 and use the previously modified user template. The modifications that were made in the user template are reflected when the user Jane White is created. Note Step 15 Step 16 The user templates are only used for new users. Previously created users are not modified if you change the template. Go to Class of Service > Class of Service and select Voice Mail User COS Check the following parameters and allow Cisco Unified Personal Communicator users to receive the messages (next lab) and save the changes: = Maximum Greeting Length: 60 (seconds) = Check the box: Allow Users to Choose to Be Listed in the Directory = Check the box: Allow Users to Access Voice Mail Using an IMAP Client = Check the box: Allow Users to Use Unified Client to Access Voice Mail Message Length: 180 (seconds) = Review the other parameters Note Acchange in the CoS is valid for all users that are assigned to the modified CoS. Step 17 Go to System Settings > Schedule. Select Weekdays and note down the days and time the schedule is active. ©2010 Cisco Systems, Inc. LabGuide 79Step 18 Stop 19 Step 20 Stop 21 ‘Stop 22 ‘Stop 23 ‘Step 24 Stop 25 ‘Step 26 ‘Step 27 ‘Step 28 ‘Step 29 Step 30 Step 31 Stop 32 Step 33 Step 34 Step 35 Go back to System Settings > Schedule and select Al Hours and verify that all hours are selected. Press the Messages button on the phone 2001 for John Doe. Go through the self-enrollment. Repeat the self-enrollment for Jane White, 2002. Press the Messages button on 2001. Press the pound sign (1) to go to the Cisco Unity Connection standard opening greeting. Press 4 to go to the directory call handler. ‘To find the user Jane White, press 9 (W), 4 (H), 4 (1) and press # Cisco Unity Connection announces: “For Jane White at extension 2002, press the pound key.” Press # and your call should be transferred to Jane White. In Cisco Unity Connection, go to Users > Users and select the user Jane White. Uncheck the List in Directory check box. Save the change. Repeat Steps 22 and 23 and try to find Jane White in the directory. The user Jane White should not be found anymore. In Cisco Unified Communications Manager Administration, go to Devices > Phones and select HQ Phone I. Select the line 1 Check the following boxes and save the changes: = Forward Busy Internal and External: Voice Mail = Forward No Answer Intemal and Extemal: Voice Mail Repeat Step 29 for HQ Phone 2, From 2001, call 2002 and leave a message. Call from 2002 to 2001 and leave a message, Both phones should indicate a new message with the MWI. On phone 2001, press the Messages button and log in to the mailbox of John Doe. Listen to the new message and delete it, The MWI should be tuned off. Repeat Step 34 for 2002. Activity Verification ‘You have completed this task when you attain these results: m= A message can be left for John Doe and Jane White The MWI is turned on and off. m= The users John Doe and Jane White can be found in the directory. = Jane White cannot be found after delisting. 180 Introducing Cisco Voice and Unified Communications Administration (ICOMM) v8.0 {© 2010 Cisco Systems, Inc.Task 2: Import End Users from Cisco Unified Communications Manager Import a user, Michael Weston (2003), from Cisco Unified Communications Manager. Leave and retrieve a message after the configuration, Activity Procedure Complete these steps: Step 1 Step 2 Step 3 Stop 4 Stop 5 Stop 6 Step7 Step 8 Stop 9 Step 10 Step 14 Stop 12 In Cisco Unified Communications Manager, go HQ Phone 1, change the Phone Button Template to Standard 7965 SCCP. Add 2003 as a second Directory Number and set the Route Partition to devices. Enable CFB and CFNA for internal and extemal calls to voice mail. Repeat Step I and add the directory number 2004 to HQ Phone 2. On the LDAP server, create @ new user Michael Weston (mweston), with the password Cisco123, which does not expire. After creating the user, add the phone number 2003 in the user properties. Perform a complete synchronization on Cisco Unified Communi the LDAP directory. jons Manager in In Cisco Unified Communications Manager, go to User Management > End Users and select mweston, Verify the following settings and set the PIN: = User ID: mweston = PIN: 12345, = Last Name: Weston m= First Name: Michael = Telephone Number: 2003 Ensure that the Cisco AXL Web Service is activated on Cisco Unified Communications Manager. Go to Cisco Unified Communications Manager Serviceability, and navigate to Tools > Service Activation, In Cisco Unity Connection Administration, go to System and select PhoneSystem. Go to Edit > Cisco Unified Communications Manager AXL Servers. Enter the following data and save: = AXL Username: cuemadmin = Password: cuempass1 |= Cisco Unified Communications Manager Version: 5.0 or Greater Click Add New to add a new AXL server. Enter the following parameters and save: m= IP Address of Cisco Unified Communications Manager: 10.x.1.1 Port: 8443, After saving, click the Test button to test the AXL connection. A message appears: “Test message successfully sent to AXL server 10.x.1.1:8443." Go to Users > Import Users. In click Find ind End User In, select PhoneSystem, and then (©2010 Cisco Systems, Ine Lab Guide atStep 13. No users are found. Note ‘An end user in Cisco Unified Communications Manager must have a primary extension that is configured to be imported Step 14 In Cisco Unified Communications Manager Administration, go to the user mweston and click Device Association and Find. Step 15 Select the device with the directory number 2003 and click Save Selected/Changes. In the Related Links box, select Back To User and click Go. Step 16 _ In the user configuration, set the Primary Extension to 2003 in devices and save. Step 17 In Cisco Unity Connection Administration, go again to Users > Import Users and click Find in PhoneSystem. Step 18 The user mweston should appear now. Step 19 Sclect the user template voicemailusertemplate and user mweston, and click Import Selected. Step 20 A status message appears: “Importing users completed. Number of successes: 1, Number of failures: 0.” Stop 21. Click Find again. The user list is empty now. Note Previously imported users are not listed again, Step 22 Go to Users > Users and select mweston. Uncheck the box Set for Self-enrollment at Next Sign-In and save Note This user is integrated from Cisco Unified Communications Manager. Some fields in the user configuration may be disabled Step 23. Verify which fields are read-only in the user configuration. Step 24 From 2002, call 2003 and leave a message for mweston. Step 25 An envelope (not MW) on 2003 should indicate a new message, Stop 26 With 2003 off hook, press the Messages button, Log in, retrieve, and delete the message. The envelope should disappear after listening to the message. Note When logging in, notice that the PIN is not imported from Cisco Unified Communications Manager. The password is also not imported from Cisco Unified Communications Manager Activity Verification You have completed this task when you attain these results: m= The user Michael Weston (2003) is created in Cisco Unified Communications Manager and imported to Cisco Unity Connection m= Messages can be left and retrieved for Michael Weston, = The MWI (envelope) is working correctly for 2003. 82 Introducing Cisco Voice and Unified Communications Administration (ICOMM) vB.0| (© 2010 Cisco Systems, IncTask 3: Import End Users from Microsoft Active Directory Import a user Arvin Sloane (2004) from an LDAP server. Leave and retrieve a message to test the configuration, Activity Procedure Complete these steps: Step 1 Step 2 Step 3 Step 4 Step 5 Step 6 Step 7 ‘On the LDAP server, create a new user. Enter the following data and save: m= First Name: Arvin = Last Name: Sloane = User Logon Name: astoane = Password: Ciseo123 m= Uncheck the box: User must change password at next logon Right-click the new user and select Properties. Set the Telephone Number to 2004 and click OK. In Cisco Unified Serviceability of Cisco Unity Connection, go to Tools > Service Activation. Activate the Cisco DirSyne service. In Cisco Unity Connection Administration, go to System Settings > LDAP > LDAP Setup. Set the following parameters and save. = Check the box: Enable Synchronizing from LDAP Server = LDAP Server Type: Microsoft Active Directory = LDAP Attribute for User ID: sAMAccountName Go to System Settings > LDAP > LDAP Directory Configuration. Click Add ‘New and configure the following parameters and save = LDAPC guration Name: LDAP Server LDAP Manager Distinguished Name: Administrator@podx.com LDAP Password: eiseo LDAP User Search Ba: Check the box: Perform Syne Just Once = LDAP hostname or IP Address: 10.x.1.9 =podx, di Note In the lab, the Microsoft Administrator account (full access rights) is used. In nonlab environments, the Microsoft Domain Administrator will provide you with an account that will have the relevant access rights. Step 8 Click Perform Full Syne Now. Note Even if only four users are configured on the LDAP server, the first synchronization can use up to 5 minutes. The following synchronizations are done in seconds. Stop 9 Go to Users > Import Users. Select LDAP Directory in the Find End Users In field. (© 2010 Cisco Systems, ine Lab Guide 83,Step 10 Click Find, Among others, the previously configured user Arvin Sloane should appear. Note Iran LDAP synchronization is not performed, no users are shown. If, for example, the LDAP User Search Base is incorrect, users will not be shown, Step 11 Select voicemailusertemplate as the user template and asloane as the user, and click Import Selected, Step 12 The import is successful and a message states: “Importing users completed. Number of successes: 1, Number of failures: 0.” Step 13. Go to the Users page and select asloane, Compared to the Cisco Unified Communications Manager imported user, the extension field for asloane is not a read-only field, Uncheck the box Set for Self-enrollment at Next Sign-In and save. Step 14 Go to System Settings > Service Parameters, Select the server CUC-x and Cisco DirSyne service. View the default Ciseo DirSyne service parameters. Step 15 From 2001, try to leave a message for 2004, Step 16 HQ Phone 2 signals a new message with an envelope sign for 2004. Step 17 Press the Messages button. The line 2004 is automatically selected to retrieve voice ‘mail. Listen to the message and delete it Note On Cisco Unified Communications Manager, the phone configuration parameter Always Use Prime Line for Voice Message influences the line selection. When set to off (default) and the phone is idle, pressing the Messages button on the phone automatically dials the voice- messaging system from the line that has a voice message. Cisco Unified Communications Manager always selects the first line that has a voice message. If no line has a voice message, the primary line is used when the phone user presses the Messages button Stop 18 On HQ Phone 2, press the Messages button again. Line 2002 is used because no new voice message is signaled for any line. Step 19 In Cisco Unified Communications Manager Administration, go to System > Serviee Parameters and the Cisco CallManager service. Step 20 Set the parameter Message Waiting Lamp Policy to Light and Prompt. Step 21 Leave another message for 2004. The MWI light should now be tuned on for HQ Phone 2, even if the message was received on the second line 2004, Step 22 Listen to the message and delete it. The MWI is turned off. Activity Verification You have completed this task when you attain these results: m= The user Arvin Sloane is imported from the LDAP server. mA message can be left for Arvin Sloane. = The MWI is turned on and off for the second directory number of HQ Phone 2. ‘84 Iniroducing Cisco Voice and Unified Communications Administration (ICOMM) v8.0 (© 2010 Cisco Systems, Ine.Task 4: Set the Message Store Settings Modify the user and mailbox settings for John Doe. Activity Procedure Complete these steps: Step 1 Step 2 Step 3 Step 4 Step 5 Step 6 Step 7 Step 8 Step 9 Leave two messages for John Doe. In Cisco Unity Connection Administration, go to the user configuration, select John Doe, and navigate to Edit > Mailbox. Cheek the fields: = Number of Messages: 2 = Size: x Bytes = Creation Time: Date and Time of creation = Mailbox Store: Unity Messaging Database -1 On the phone 2001, press the Messages button. Listen to the messages and delete them. Refresh the page. The messages are still shown, because they are moved to the deleted folder and still require storage space. Change the mailbox settings and quotas for John Doe and save: = Message Aging Policy: Default System Policy = Click the radio button: Custom in the mailbox quotas area Custom 2 MB = Send Quota: Custom 3 MB = Warning Quota m= Send/Receive Quota: Custom 4 MB Go to Message Store > Message Aging Policy and select Default System Policy, Set the following parameters and save: = Check the box: Enabled m= Permanently Delete M sages in the Deleted Items Folder in: 5 days m= Review the other parameters Go to Message Store > Mailbox Store and select UnityMbxDbI1 as the mailbox database, View settings and note down the number of mailboxes, the total size of all ‘messages, and the maximum size before warning Activity Verification You have completed this task when you attain these results: = The user and mailbox settings for John Doe are modified. © 2010 Cisco Systems, Inc Lab Guide 85,Lab 6-2: Enabling Cisco Unified Presence Complete this lab activity to practice what you learned in the related module, Activity Objective In this activity, you will enable Cisco Unified Presence for end users. After completing this activity, you will be able to meet these objectives: = Enable end users in Cisco Unified Communications Manager for presence = Enable end users for Cisco IP Phone Messenger = Enable end users for softphone and desk phone control = Enable end users for Cisco Unified Personal Communicator Use Cisco Unified Personal Communicator server health tool Visual Objective ‘The figure illustrates what you will accomplish in this activity, Lab 6-2: Enabling Cisco Unit Tsai and west Osco Unified Personal Communicator features on POT and PC ‘Aasociao he HO phones vith fhe end Users or CTI contre ied Presence Wo Prore? HO Prone ‘cucMi cURL eur Use he a intortace for configuration ts Required Resources ‘These are the resources and equipment that are required to complete this activity: Command No Cisco IOS commands are used in this lab, = Cisco Uni = Cisco Unified IP phones t Licensing > Capabilities Assignment and click Find. Step 3 Select the users jdoe and jwhite and click Bulk Assignment. Note Bulk Assignment allows administrators to change the capabilities for more than one user at the same time, Step4 In the new window, check the boxes for CUP and CUPC. Save the changes. Step5 Verify that CUP Enabled and CUPC Enabled is checked for both users. Step6 Navigate to Device > Phone and select HQ Phone 1. Select directory number 2001 Step7 Click Associate End Users. Add User ID jdoe with the Add Selected button, save the changes, and click Apply Config. This is required to subscribe the current line state in Unified Personal Communicator. Step8 Repeat Step 7 for jwhite and HQ Phone 2 with the directory number 2002 Step9 Navigate to User Management > End User and search user John Doe. Step 10 To enable desk phone control, associate the user ID with the device by using the Device Association button, Step 11 Search HQ Phone | and check the box near directory number 2001 and click Save Selected/Changes. Step 12 From Related Links, select Back to User and click Go. Verify that the associated device is listed in the Controlled Devices box. Step 13 Repeat Step 12 and associate end user jwhite with HQ Phone 2. Step 14 To enable CTI control, it is necessary to add the end user to the correct user group. Step 15 Navigate to User Management > User Group and search the Standard CTI Enabled group. (©2010 Cisco Systems, Ine LabGuido 87Step 16 Add users to the group by pressing the Add End users to Group button, and. associate both jdoe and jwhite to the group. Click Find and check both end users and click Add Selected Step 17 To enable end-user login on the Cisco Unified Presence end-user web pages, also add both users also to the Standard CCM End Users group. Activity Verification ‘You have completed this task when you attain these results: = The configuration can only be tested in the next tasks. Task 2: Create a CSF Device for Softphone Mode Create a softphone for user John Doe. Configure a new Cisco Unified CSF device in Cisco Unified Communications Manager and configure the line association. Then, associate the end user with the Cisco Unified CSF device. Configure the ‘TFTP server in Cisco Unified Presence. Activity Procedure Complete these steps: Step 1 Step 2 Stop 3 Go to Device > Phone and add a new device. Select Cisco Unified Client Service Framework as the device type and click Next. Use the following values for create the Cisco CSF device: = Device Name: CSFJDOE = Description: softphone jdoe = Device Pool: Default = Phone Button Template: Standard Client Service Framework = Owner User ID: jdoe = Primary Phone: Use the Device Name of HQ Phone I Note ‘The Primary Phone parameter is used to reduce the required DLUs for a Cisco Unified CSF device from 3 to 1. When a primary phone is selected, Cisco Unified Communications Manager uses adjunct licensing for Cisco Unified CSF olients. Step 4 Step 5 Step 6 Step 7 Step 8 = Device Security Profile: Cisco Unified Client Service Framework — Standard SIP profile = SIP Profile: Standard SIP Profile Save the changes. Now add the directory number 2001 to the device by clicking Line [1] - Add a new DN. Configure the directory number 2001 and select devices as the route partition. Save the changes. Click Associate End Users and add User ID jdoe with the Add Selected button. Save the changes and apply the configuration, 188 Introducing Cisco Voice and Unifiec Communications Administration (ICOMM) v8.0 (©2010 Cisco Systems, Inc.Step9 Go to User Management > End User and search for the user ID jdoe. Click Device Association and search the newly created CSF device. Associate the device and save the changes, Step 10 From Related Links, select Back to User and click Go. Verify that the associated CSF device (CSFJDOE) is listed in the Controlled Devices box Step 11 Open the Cisco Unified Presence administrator web interface in the web browser (https://10.x.1.4/eupadmin). Step 12 Navigate to Application > Cisco Unified Personal Communicator > Settings. ‘Step 13._Enter the IP address of Cisco Unified Communications Manager (10.x.1.1) as the primary TFTP server and save the changes. Activity Verification You have completed t task when you attain these results: = The configuration can only be tested in the next tasks, Task 3: Configure the Voicemail Profile for Cisco Unified Personal Communicator Create a mailstore and a voice-mail server for Cisco Unity Connection. Apply both to a new voice-mail profile and set it as the default for the Cisco Unified Presence system, Activity Procedure Complete these steps: Step 1 Navigate to Application > Cisco Unified Personal Communicator > Mailstore and create a new mailstore. The mailstore contains all voice-mail messages. Step2 Use the following values: = Name: CUC-x = Description: CUC-x © Hostname/IP Address: 10.x.1.3 = Port: 143 (default) = Protocol Type: TCP (default) Step3 Save the changes. ‘Step4 Then create the voice-mail server. Step5 —_ Navigate to Application > Cisco Unified Personal Communicator > Voicemail Server and create a new server entry. Step6 Use the following values for the voice-mail server configuration m= Server Type: Unity Connection = Name: CUC-x = Description: CUC-x m= Hostname/IP Address: 10.x.1.3 m= Web Service Port: 443 (default) = Web Service Protocol: HTTPS (default) (© 2010 Cisco Systems, Ine Lab Guide 89Step7 Save the changes and navigate to Application > Cisco Unified Personal Communicator > Voicemail Profile. Step 8 Create a new voice-mail profile with the following values: = Name: CUC-x = Description: Default Voicemail Profile = Voice Messaging Pilot: 2500 = Primary Voicemail Server: CUC-x (the previously created server entry) = Primary Mailstore: CUC-x (the previously created mailstore) Step9 Check the Make this the default Voicemail Profile for the system box to make the profile the default for the system and save the changes. Note When adding new profile and making it the new default profil, this new default profile is only used fer new synchronized users. Already synchronized users need to be manually changed. Activity Verification You have completed this task when you attain these results: |The voice-mail profile was configured correctly as the new system default profile. Task 4: Configure LDAP, Cisco Unified Communications Manager Cisco IP Phone, and CTI Gateway Profiles for Cisco Unified Personal Communicator Create an LDAP host and an LDAP profile for end users. For the Distinguished Name use the Active Directory username and password that are provided in the table at the beginning of this, lab. Then, create a new Cisco Unified Communications Manager Cisco IP Phone (CCMCIP) Profile using the IP address of Cisco Unified Communications Manager. Apply both end users to those new profiles. Use the automatically created CTI gateway profile and associate it to the end users. Activity Procedure Complete these steps: Step 1 Navigate to Application > Cisco Unified Personal Communicator > LDAP Server and sreate a new LDAP server entry. Step2 Use the following valu. = Name: AD-x = Description: AD-x m= Hostname/IP Address: 10.x.1.9 = Port: 389 (default) = Protocol Type: TCP (default) Stop3 Save the changes, Step4 Now, associate the created LDAP server entry to a new LDAP profile. Navigate to Application > Cisco Unified Personal Communicator > LDAP Profile and click ‘Add New. 90 Iniroducing Cisco Voice and Unitiec Communications Administration (ICOMM) v8.0 ©2010 Cisco Systems, Inc.Step 5 Stop 6 Use the following values for the LDAP Profile: = Name: AD-x = Description: LDAP Profile for end users = Bind Distinguished Name (DN): Administrator@podx.com = Password: cisco = Search Context: de=podx, de=com = Primary LDAP Server: AD-x Make this LDAP profile the default for the system and then click Add Users to Profile and associate jdoe and jwhite to the profil. Note Ifthe users are not synchronized from Cisco Unified Communications Manager, verify that the Cisco UP Syne Agent service is running and restart it Step 7 Step 8 Step 9 Click Save. Create a new CCMCIP profile. Go to Application > Cisco Unified Personal Communicator > CCMCIP Profile and click Add New. Enter CCMCIP-1 as the profile name, enter 10.x.1.1 as the primary CCMCIP host, and enter 10.x.1.2 as the backup CCMCIP host. Note Itis necessary to configure a backup CCMCIP host, otherwise the page cannot be saved, ‘Step 10 ‘Step 14 Step 12 Step 13 Step 14 Step 15 Make the profile the default for the system, Then, apply jdoe and jwhite to the profile and save the changes. The Cisco Unified Presence server automatically creates CTI gateway profiles for the Cisco Unified Communications Manager. Change the profiles from the hostname to the IP address of the Cisco Unified Communications Manager to avoid DNS issues. Navigate to Application > Cisco Unified Personal Communicator > CTI Gateway Server and click Find. Select CUCMI-x_eti_tep_host_synced_000 and change the Hostname/IP Address entry to 10.x.1.1, Save the changes. Navigate to Application > Cisco Unified Personal Communicator > User Settings and select user jdoe. Note Cisco Unified Presence in evaluation mode synchronizes all users from Cisco Unified Communications Manager and enables them for presence, Step 16 Step 17 Step 18 Verify that the user jdoe is associated to the Voicemail Profile CUC-x, LDAP Profile AD-x, and the CCMCIP Profile CCMCIP-x. Then, add the user to the automatically created CTI Gateway Profile Default_cti_tcp_profile_syneed_000, Save the configuration changes and repeat Step 16 for jwhite. Navigate to the section Cisco Unified Personal Communicator Troubleshooter in Diagnostics > System Troubleshooter to ensure that all configurations to enable Cisco Unified Personal Communicator were performed successfully. ©2010 Cisco Systems, ine Lab Guide otStep 19 Verify that the following tests are passed in the C Communicator Troubleshooter section: co Unified Personal = Verify whether any Cisco Unified Personal Communicator users are currently licensed. Verify that a primary TFTP server has been configured and is reachable. ™ Verify whether Cisco Unified Personal Communicator Mailstore servers have been configured and are reachable. = Verify whether the servers for the Cisco Unified Personal Communicator application profile are reachable. Activity Verification You have completed this task when you attain these results: ‘|= Both end users are configured for the Voicemail, CCMCIP, LDAP, and CTI Gateway Profiles. = The verification in the System Troubleshooter was successful. Task 5: Install Cisco Unified Personal Communicator Install Cisco Unified Personal Communicator on the student PCs. Use the setup file on drive D: and the values that are shown in the following table: Parameters Computer Username Password student PC 1 jdoe cisco Student Pc 2 white cisco Activity Procedure Complete these steps: Step 1 Step 2 Step 3 Step 4 Stop 5 Stop 6 Step7 On the desktop of the student PC, go to drive D:, search for the Microsoft .net file, and execute the file. After the installation of Microsoft .net, search for the Cisco Unified Personal ‘Communicator setup file. Double-click the setup file. Click Next to start the installation process. ‘Accept the terms in the license agreement and click Next. Enter jdoe es the username and Cisco as the organization. Go on to the next page. Choose Complete as the setup type. Click Next, then click Install. Verify that the Launch Cisco Unified Personal Communicator box is checked. Uncheck the Cisco Unified Personal Communicator Starts When Sign In to the ‘Computer check box, then click Fi Configure Cisco Unified Personal Communicator for first time usage. Enter jdoe as the username and Ciseo123 as the password. Enter 10.x.1.4 as the server IP address. Click Sign In to start the login process. 82 Introducing Cisco Voice and Untied Communications Administration (ICOMM) v8.0 (© 2010 Cisco Systems, IncNote Ifthe login fails, verify that the user ID and password are correct. Try to log in on Cisco Unified Communications Manager and Cisco Unified Presence end user interfaces with the User ID to verify that the credentials are correct, When further issues arise, restart the Cisco Unified Presence server in the Cisco Unified Operation System Administration web interface via Settings > Version. Step. On Student PC 2, install Cisco Unified Personal Communicator and log in with the username jwhite and password Cisco123. Enter the IP address of Cisco Unified Presence server, and then start the login process by clicking Sign In, Step9 Once logged in to Cisco Unified Personal Communicator, go File > Options and select the Accounts tab. Step 10 Enter the voice-mail credentials. Perform this task on both student PCs. If necessary, set the password for Cisco Unity Connection for the users jdoe and jwhite to Cisco123. This password is not LDAP-synehronized and must be set in Cisco Unity Connection. Step 11. Verify the server status in Cisco Unified Personal Communicator. Go to Help > Server Health and check the status of following services = LDAP = CUP = Desk Phone (CT!) Step 12 Ensure that these services have the status Connected. Activity Verification ‘You have completed this task when you attain these results = Login to Cisco Unified Personal Communicator is successfl = The servi that are listed in Step 11 are shown as Connected. Task 6: Add Cisco Unified Personal Communicator Features ‘Add the users as contacts on both Cisco Unified Personal Communicators. Use the Cisco Unified Personal Communicator of jdoe in softphone mode. Test CTI control with the Cisco Unified Personal Communicator of jwhite. Then, add the Voice-mail Profile to the end users and open the Conversation History in Cisco Unified Personal Communicator to manage voice mails Activity Procedure Complete these steps: Step1 _ In Cisco Unified Presence, go to Presence > Routing > Settings, Enter Default Cisco SIP Proxy TCP Listener as the preferred proxy listener. Afier saving the change, click Restart All Proxy Services. Step2 On Student PC 1, navigate to Contact > Search Directory in Cisco Unified Personal Communicator and add Jane White to the contact list of John Doe. Step3 On Student PC 2, open the Cisco Unified Presence user web interface with the browser and the following URL: http://10.x.1.4/eupuser. Enter the credentials of Jane White to log in, Step4 Navigate to User Options > Contaets and add a new contact. (©2010 Cisco Systems, Ine Lab Guide 93,Step 5 Enter mweston in the Contact field and Michael Weston as the Alternate Name value. Save the changes. Step6 Verify that the contacts are shown in both contact lists as Available on Cisco Unified Personal Communicator. Step7 Double-click Jane White in the contact list of John Doe and test IM. Answer with an instant message. Step8 Now test the telephony features in Cisco Unified Personal Communicator. Step9 Uncheck the Use my Ciseo 7965 as my phone check box on Student PC 1 Step 10 Open the Cisco Unified Communications Manager Administration web interface and go to Device > Phone. Search the previously configured CSF device and verify that the device is registered to Cisco Unified Communications Manager. Step 11. Place a call with the Cisco Unified Personal Communicator of jdoe to 2002, Answer the call with the Cisco Unified Personal Communicator of jwhite to test CTI control. Note ‘The last twe steps cannot be verified with Cisco Unified Presence in evaluation mode. Evaluation mode allows you to test all Cisco Unified Personal Communicator-related features, but not the Cisco Unified Personal Communicator softphone made. Stop 12__Leave a message for jdoe. Open the conversation history by choosing View > Conversation History and navigate to the Voicemail tab. Step 13 Verify that the new message is indicated in Cisco Unified Personal Communicator. Step 14 Place a test call Cisco Unity Connection with the Call Voicemail button, Step 15 Log in to voice mail to ensure that voice mail can be reached from Cisco Unified Personal Communicator and messages can be played Activity Verification ‘You have completed this task when you attain these results: = Login with Cisco Unified Personal Communicator is successful = Voice mails can be managed with Cisco Unified Personal Communicator. Task 7: Configure Cisco IP Phone Messenger Enable Cisco IP Phone Messenger. Create a new application user on Cisco Unified ‘Communications Manager with the user ID PhoneMessenger and the password cisco, Create a new phone service and apply the service to HQ Phone 1. Once Cisco IP Phone Messenger is configured, create the new response message “Out for lunch.” The new response message should be the first predefined message in the list in the Cisco IP Phone Messenger application. Activity Procedure ‘Complete these steps: ‘Step 1 Assign the Cisco IP Phone Messenger service to the phones. Go to Device > Phone and open the configuration window for HQ Phone I Step2 From the Related Links window, select Subseribe/Unsubseribe Services. Click Go and select tke Phone Messenger service from the drop-down list. Step3 Click Next and Subseribe. Step4 Save the IP shone configuration and apply the configuration. 84 Inlroducing Cisco Voice and Unified Communications Administration (ICOMM) v8.0 (©2010 Cisco Systems, Inc.Step 5 Step 6 Step 7 Step 8 Step 9 Step 10 Step 11 Use the Service button on the IP phone and select Phone Messenger from the services list Log in with the user ID and PIN for John Doe to test the login. Navigate to Contacts and search Jane White. Ensure that the Cisco Unified Personal Communicator client of Jane White is logged in and send a test message to Jane White with Cisco IP Phone Messenger. Press More, Details, Msg and the Compose button. Enter the text and click Send. Verify that the message was received by Cisco Unified Personal Communicator. Open the Cisco Unified Presence administrator web interface and navigate to Application > IP Phone Messenger > Response Messages. Add a new response message. Enter the text Out for Lunch and then click Save to create a new response message. Use the Up arrows to order the new messages and put the "Out for Lunch” message at the top of the list. Log in again with the user jdoe on HQ Phone | and verify that the new response message is selectable on the IP phone. Activity Verification You have completed this task when you attain these resulls: = The Cisco IP Phone Messenger application was subscribed to HQ Phone I and message sending was successful = The new response message is created correctly and is in the right position in the list. ©2010 Cisco Systems, Ine Lab Guide 95,Lab 7-1: Prov ng End-User Support Complete this lab activity to practice what you learned in the related module, Activity Objective In this activity, you will perform basic troubleshooting or verification tasks that are based on problems that are reported by end users. Afier completing this activity, you will be able to meet these objectives: = Troubleshoot phone registration issues = Work on trouble tickets Visual Objective ‘The figure illustrates what you will accomplish in this activity. Lab 7-1: Providing End User Support Troubleshoot phone ragitaton ses. ‘Use Cisco Unfied Ganmaniatons Manager Adrnstraon web pages Required Resources ‘These are the resources and equipment that are required to complete this activity: = Cisco Unified Communications Manager = Cisco Unified IP phones Command List No Cisco IOS commands are used in this lab. 96 Introducing Cisco Voice and Unified Communications Administration (ICOM) v8.0 {© 2010 Cisco Systems, In.Job Aids ‘These job aids are available to help you complete the lab activity Refer to the “IP Addresses” and “Usernames and Passwords” tables that are provided in Job Aids section of Lab 2-1 Trouble Ticket 1: IP Phone Is Not Registered John Doe reports that the newly installed Cisco Unified IP phone is not working. The di lay does not show a directory number. Trouble Ticket Verification You have completed this task when you attain these results: = The Cisco Unified IP phone has registered with Cisco Unified Communications Mana: = A test calls to the PSTN, the BR Phone, and HQ Phone 2 are successfill Trouble Ticket 2: Pickup Group Does Not Work User Jane White reports that pickup group functionality does not work anymore. The HQ Phone 2 of Jane White does not display a group pickup notification when 2001 is called. Trouble Ticket Verification You have completed this task when you attain these resulls: = The user John Doe (HQ Phone 1) and Jane White (HQ Phone2) can pick up calls to members in the group. = The pickup notification is displayed on both IP phones in visual and audio format, Trouble Ticket 3: Cisco Extension Mobility Service Is Not Working Users are reporting that they cannot log in to Cisco Extension Mobility. Verify that the login process is working Trouble Ticket Verification You have completed this task when you attain these results: = Login to Cisco Extension Mobility with jdoe is working on both HQ phones, ©2010 Cisco Systems, Ine LabGuide 97Lab 7-2: Generating Cisco Unified Communications Manager Reports Complete this lab activity to practice what you learned in the related module. Activity Objective In this activity, you will generate reports in Cisco Unified Communications Manager. After completing this activity, you will be able to meet these objectives: = Generate reports in Cisco Unified Communications Manager = Analyze the reports Visual Objective The figure illustrates what you will accomplish in this activity. Lab 7-2: Generating Cisco Unified Communications Manager Reports ‘Use Cisco Une Reporting wa pages to generate reports Required Resources ‘These are the resources and equipment that are required to complete this activity: = Cisco Unified Communications Manager = Cisco Unified IP phones Command List No Cisco JOS commands are used in this lab. 98 Iniraducing Cisco Voice and Unified Communications Administration (ICOMM) v8.0 (© 2010 Cisco Systems, Ine.Job Aids ‘These job aids are available to help you complete the lab activity. Refer to the “IP Addresses” and “Usernames and Passwords” tables that are provided in Job Aids section of Lab 2-1 Task 1: Obtain Cisco Unified Communications Manager Values Use reports in Ci -0 Unified Reporting to fill out the values in the following table: Parameter Value Route Pattern Hunt List Voice Messaging Pilot Phone Services Remote Destination Profile Cisco Unified CSF Device Count SIP Trunk Count Activity Procedure Complete these steps: Step 1 Step 2 Step 3 Step 4 Step 5 Step 6 Use the web browser and open Cisco Unified Reporting with the URL https://10.x.1-1/cuereports/, Navigate to System Reports > Unified CM Data Summary and click Generate a new report. From the Call Routing Summary section, note the values for Route Patterns and Hunt Lists. Go to the Voice Mail Summary section and note the value for Voice Messaging Pilots. Go to the Device Summary section and note the count for Phone Services and Remote Destination Profile. Navigate to System Reports > U: report. ied Device Counts Summary and create a new ‘Note the values for the Cisco Unified CSF and SIP Trunk devices, Activity Verification You have completed this task when you attain these results: = All values are noted in the table at the beginning of this task, ©2010 Cisco Systems, ine Lab Guide 99Task 2: Analyze Cisco Extension Mobility with Cisco Unified Reporting Fill out the following table and use Cisco Unified Reporting to obtain the status of logged in and logged out end users. Activity Procedure Parameter Value EM Profile Phones with EM Enabled Number of Instances for Directory Number 2001 Complete these steps: Step 1 Step 2 Step 3 Step 4 Step 5 Step 6 Step 7 Step 8 Using Cisco Unified Reporting to navigate to System Reports > Unified CM Extension Mobility, Create a new report. From the Extension Mobility Summary section, note the EM Profile and Phones with EM Enabled values in the table at the beginning of this task. The Extension Mobility Logged in Detail section displays the end users that are currently logged in, No end users should be logged in. Verify that the table in the report shows no values, Use HQ Phone | and log in with the device profile of end user John Doe, In the Cisco Unified Reporting web pages, click the Generate New Report icon in the upper right comer to refresh the previously generated report. ‘The Extension Mobility Logged in Detail section should now display the logged in user John Doe. Log out John Doe. Go to System Reports > Unified CM Shared Lines and generate a new report. Write the count of instances for directory number 2001 in the table. Activity Verification You have completed this task when you attain these results: = All values are noted to the table at the beginning of this task. = The user who is logged into Cisco Extension Mobility is displayed in the Unified Communications Manager Extension Mobility report. 300 Introducing Cisco Voice and Unified Communications Administration (ICOMM) vB.0 (© 2010 Cisco Systems, IncTask 3: Obtain Voice Mail Details Use Cisco Unified Reporting to generate a report with voice-mail counts and list of directory ‘numbers with the MWI on, Fill out the following table. Parameter Value Voice Mail Port Directory Number With Voice Message Profile Directory Number Without Voice Message Profile Activity Procedure Complete these steps Step 1 Navigate to System Reports > Unified CM Voice Mail, and then create anew report. Step2 From the Voice Mail Summary section, obtain the Voice Mail Port, Directory Number With Voice Message Profile, and Directory Number Without Voice Message Profile values and note them in the table at the beginning of this task. Step3 The Voice Mail Detail section displays the current lamp state of directory numbers. ‘The No MWI On indication should be active. Verify that the table in the report shows no values. Step4 Use HQ Phone 2 to leave a voice message for John Doe. Step 5 —_ In the Cisco Unified Reporting web pages, click the Generate New Report icon in the upper right comer to refresh the previously generated report. Step6 The Voice Mail Detail section should now display the Lamp On state for directory number 2001. Step7 Use HQ Phone 1 and call voice mail from directory number 2001 to clear the MWI On indication, Activity Verification ‘You have completed this task when you attain these results: = All values are noted to the table at the beginning of this task. = The Cisco Unified Communications Manager Voice Mail report displays the lamp state correctly when leaving a voice message for John Doe. (©2010 Cisco Systems, ine Lab Guide 101Task 4: Search Phone Features Use Cisco Unified Reporting to generate a report that shows the call limit for Cisco Unified CSF and all Cisco Unified IP phones that support the Cisco Phone VPN feature. Parameter Value Max Call Limit Virtual Private Network Client Cisco 7942 Virtual Private Network Client Virtual Private Network Client Virtual Private Network Client Virtual Private Network Client | Cisco 7975 Complete these steps: Step 1 Navigate to System Reports > Unified CM Phone Feature List, and then create a new report. Step2 From the Product drop-down list, select Cisco Unified Client Services Framework, and from the Feature drop-down list, choose Max Call Limit to display the maximum call limit for Cisco Unified CSF devices. Step3 Press Submit to generate the feature list. Step4 From the List Features section, note the value for Cisco Unified CSF devices in row 1 of the table. Step Set the Product drop-down list to All to search for a speci feature for all products. Step6 _ In the Feature drop-down list, search the Virtual Private Network Client feature and click Submit. Step7 The List Feature section shows all products that support the Virtual Private Network Client feature, Step 8 Note all product types in the table at the beginning of this task. Activity Verification ‘You have completed this task when you attain these results: m= All values are noted to the table at the beginning of this task. 102 Introducing Cisco Voice and Unified Communications Administration (ICOM) vB.0 © 2010 Cisco Systems, Ine.Lab 7-3: Generating Cisco Unified Communications Manager CAR Tool Reports ‘Complete this lab activity to practice what you learned in the related module. Activity Objective In this activity, you will generate Cisco Unified Communications Manager CAR tool reports. After completing this activity, you will be able to meet these objectives: = Activate CDR and CMR = Generate reports for users, system, and devices = Use the system report for QoS to identify voice quality issues = Analyze calls Visual Objective ‘The figure illustrates what you will accomplish in this activity. Lab 7-3: Generating Cisco Unified Communications Manager CAR Tool Reports Pox HOProne? HO Phone? cue _curx cue Use the Cisco Unviad bealatteasd ‘Communication Manager LCARool to generate rors Required Resources ‘These are the resources and equipment that are required to complete this activity: = Cisco Unified Communications Manager = Cisco Unified IP phones Command List No Cisco IOS commands are used in this lab, (© 2010 cisco Systems, In. Lab Guide 103.Job Aids These job aids are available to help you complete the lab activity. Refer to the “IP Addresses” and “Usernames and Passwords” tables that are provided in Job Aids section of Lab 2-1, Task 1: Configure System Settings in the Cisco Unified Communications Manager CAR Tool Set the Mail Parameters in the Cisco Unified Communications Manager CAR tool to user ‘car_admin and password cisco. Use the domain cisco.com and the server mail.cisco.com. Then, configure the company name and the gateway settings. Enable the loading of CMR flat files. Activity Procedure ‘Complete these steps: Step 1 In Cisco Unified Communications Manager Serviceability, activate the Cisco CAR Web Service service. ‘Step2 Use the wet browser to open the Cisco Unified Communications Manager CAR tool at https://1(.x.1. ear, Step 3 __In the pop-up window (new tab), examine the Cisco Unified Communications ‘Manager CAR tool messages. The Cisco Unified Communications Manager CAR tool will inform you that the mail parameters are not configured. Step4 Navigate to System > System Parameters > Mail Parameters. Step 5 Configure the following values and click Update: = Mail ID: ear_admin Password: eisco = Mail Domain: eisco.com = Mail Server Name: mai isco.com Step 6 Configure the gateway settings to ensure that the Cisco Unified Communications, Manager CAR tool can generate correct utilization reports. Go to System > System Parameters > Gateway Configuration Step7 Set the area code of the gateway 10.x.1.101 to $55 and the maximum number of ports to 8. Step 8 Update the configuration Step9 To configure the company name, go to System > System Parameters > System Preferences. Step 10 Set the COMPANY_NAME parameter to Cisco Systems and save the configuraticn with the Update button, Step 11 Open the main web page of the Cisco Unified Communications Manager CAR tool and verify in the pop-up that the message with the missing mail parameters is removed. Step 12 Go to System > Scheduler > CDR Load. Step 13 Uncheck the Load CDR only box to enable loading of CMR flat files and click Update. 104 Introducing Cisco Voice and Untied Communications Administration (ICOMM) v8.0 (© 2010 Cisco SystemsActi y Verification ‘You have completed this task when you attain these results: m= The settings are configured properly. Task 2: Generate User Reports Generate a detailed department bill for all users and a report with the top N Number of Calls report for internal calls. Before creating the reports, configure the dial plan settings in Cisco Unified Communications Manager CAR to allow Cisco Unified Communications Manager CAR to recognize calls with the correct call type. Activity Procedure Complete these steps: Step 1 Step 2 Step 3 Go to System > System Parameters > Dialplan Configuration Select all existing rows (except the first) and click Delete Rows. Add the following rows (modify the first row) in the order that is shown and click Update Condition No of Digits Pattern call Type - 3 a2 Others. = 4 122 others 4 sok on Net 8 oc! Local > un oo! Long Distance > 13 ooo: International Note ‘The changed dial plan configuration will only affect calls that were placed after changing the dial plan configuration. Older calls will not match this call classification, Step 4 ‘Test the dial plan settings and use HQ Phone | and HQ Phone 2 to place internal, (20x, 3001) and PSTN (emergency (112, 0112), local (5554444), long distance (0- 606-555-1234), and international (0-0077-606-555-4444) calls. Answer all calls to censure that they are recorded to the CDR flat files. Note Step 5 Step 6 Step7 Stop 8 Step 9 It takes a few minutes atter a placed call for the call to be visible in the reports because the Cisco Unified Communications Manager CAR too! loads the data from the CDR fat files Navigate to User Reports > Bills > Department. Set the Report Type to Details and check the box Select All Users to create a report for all end users. Verify that PDF is selected as the report format and click View Report. Read the information message. Verify in the report that all newly placed calls are shown with the correct Call Classification. ‘The report should display the report for all end users. If the report shows rows for _nspecifiedUser, ensure that all devices are configured with an owner user ID. Press Back to go back to th navigate to User Reports > e Cisco Unified Communications Manager CAR tool and ip N > By Number of Calls, (© 2010 Cisco Systoms, Ine Lab Guide 105,Step 10 Uncheck all call types except Internal. Verify that the Report Type is set to By Individual Users. Step 11 Create the report by clicking View Report. Step 12, Verify that he report shows only internal calls for jdoe and jwhite and that in the top of the repor: Cisco Systems is displayed, then go back to the Cisco Unified Communications Manager CAR tool. Activity Verification You have completed tis task when you attain these results: = The dial plan configuration is changed. = Both reports are generated Task 3: Generate System Reports Generate a detailed QoS report for user John Doe. Display all QoS values to see calls that may have bad voice quality. Then create a diagram of the QoS values to see a summary of QoS values. Note the codecs that are used for the specific call classifications and the average call legs for today to the following table: Call Classification Vatu Internal Others Local Intemational ‘Average Call Legs for GoS Value Good ‘Average Call Legs for CoS Value Poor Activity Procedure Complete these steps: Step 1 Step 2 Step 3 Step 4 Step 5 Step 6 Stop7 Stop 8 Step 9 Go to System Reports > QoS > Detail. Click Search User(s) to search for end user John Doe. In the User Search window, search for John Doe and ensure that all devices that are used by Joha Doe are displayed in the Devices column. Click Select to add the end user to the report and click Close. Verify that jdoe is in the Selected User(s) list and create the report in PDF format. Note the codes that are used in the table at the beginning of this task. If a specific call classification is missing in the report, verify that the dial plan configuration is correct and place a new call. Then create the report again. Note that it takes a few ‘minutes fora new call to be available in the CAR tool for reports. Go back to the Cisco Unified Commu System Reports > QoS > Summary. ations Manager CAR tool and navigate to Set the From Date and To Date parameters to the current date, Create the new report by clicking View Report. 108 Inlroducing Cisco Voice and Unified Communications Administration (ICOMM) v8.0 (© 2010 Cisco Systems, Inc.Step 10 From the table in the report, note the values for Average Call Legs to the table at the beginning of this task and go back to the Cisco Unified Communications Manager CAR tool. Activity Verification ‘You have completed this task when you attain these results: = The values are noted in the table at the beginning of this task = There ports are generated successfully. Task 4: Generate Device Reports Generate a report for the gateway utilization for the current week and note the utilization in the following table, Then create a hunt pilot detail report to verify that incoming calls to the hunt pilot 2821 are logged in the report, Note the duration time of the latest answered call to the hunt pilot number 2821 in the table. Report Value Busiest Day of the Week Busiest Hour of the Day Activity Procedure Complete these steps: Step 1 Step 2 Step 3 Step 4 step 5 Step 6 Step7 step 8 Step 9 Step 10 Step 11 Step 12 Step 13 Go to Device Reports > Gateway > Utilization. Click Gateway Types and select the H.323 gateway 10.x.1.101. The gateway is now shown in the list of available gateways Add the H.323 gateway 10.x.1.101 from the list of available gateways with the arrow to the list of Selected Gateways. Select Day of Week from the Generate Reports drop-down list. In the From Date and To Date fields, verify that the current week is selected Ensure that PDF is selected and click View Report. Note the values from the report in the table at the beginning of this task and go back to the CAR tool. For the busiest day, generate a report to show the busiest hour of that day. Navigate to Device Reports > Route Patterns/Hunt Pilots > Hunt Pilot Detail. Check HuntPilot to select a configured hunt pilot number Click the icon near Hunt Pilots and select the hunt pilot number 2821 Ensure that the hunt pilot number 2821 is in the list of Selected Hunt PilowMember DN list. Set the From Date and To Date parameters to the current week. Note the Duration value of the latest call to the hunt pilot to the table at the beginning of this task (© 2010 Cisco Systems, Ine Lab Guide 107Activity Verification ‘You have completed this task when you attain these results: = The values are noted in the table at the beginning of this task. m= The reports are gererated successfillly Task 5: Analyze Calls Analyze the latest placed call from HQ Phone 1 (directory number 2001) to HQ Phone 2 (directory number 2002) in the Cisco Unified Communications Manager CAR tool to obtain values for partition, jitter, latency, and IP addresses. Parameter Partition of calling number IP address of destination Jitter of the calling party Latency of the destination Activity Procedure Complete these steps: Stop Navigate to CDR > Search > By User/Phone Number/SIP URL. Step2 Enter 2001 in the Phone Number/SIP URL field and click Add Phone Number/SIP URL. Stop3 Verify that 2001 is in the Setected Phone Number/SIP URL list. Step4 Set the From Date and To Date to the current week to ensure that all calls from the current weeks are listed in the report. Step Click OK to create the report. Step6 Note the partition of the calling number in the table at the beginning of this task. Step7 Click Others to display the call details. Step 8 Note the missing values in the Media Info window to the table. Activity Verification You have completed this task when you attain these results: = The values are noted in the table at the beginning of this task. m= The CDR search generates a report showing the recently placed calls, 108 _Inlroducing Cisco Voice and Unified Communications Administration (ICOMM) v8.0 ©2010 Cisco Systems, Inc.Lab 7-4: Monitoring the System with Cisco Unified RTMT Complete this lab activity to practice what you learned in the related module. Activity Objective In this activity, you will monitor the system with the Cisco Unified Communications Manager RTMT. After completing this activity, you will be able to meet these objectives: = Install the Cisco Unified RTMT tool = Monitor the system and server capacity = Monitor the Cisco Unified Communications Manager, call and trunk activity, device summary, and Cisco TFTP Visual Objective The figure illustrates what you will accomplish in this activity. Lab 7-4: Monitoring the System with Cisco Unified RTMT Tnsal Ceca Uniied RTWAT on the student PC L— Wa Prone? Ha Prone Log inte Cisco Uno ‘communiestons Manager to mont th system and sappianee wih Cisco United Rin. ‘ed Resources These are the resources and equipment that are required to complete this activity "= Cisco Unified Communications Manager = Cisco Unified IP phones Command List No Cisco IOS commands are used in this lab. (©2010 Cisco Systems, Inc. Lab Guide 109Job Aids ‘These job aids are available to help you complete the lab activity Refer to the “IP Addresses” and “Usernames and Passwords” tables that are provided in Job Aids section of Lab 2-1 Task 1: Install Cisco Unified RTMT Download the Cisco Unified RTMT from Cisco Unified Communications Manager and install it on Student PC 1 Activity Procedure Complete these steps: Step1 In Cisco Unified Communications Manager Administration web pages, go to Applications > Plugins and click Find. Step 2 Search for the Microsoft Windows version of the Cisco Unified RTMT tool and download it to the local hard disk. Once downloaded, run the setup file. Step3 In the setup wizard, click Next and accept the terms of the License Agreement. Install the Cisco Unified RTMT in the default folder and press Install to start the installation, Step4 When the installation process is finished, click Done. An icon is created on the desktop durnng the installation. Start the Cisco Unified RTMT. ‘Step Enter the IP Address of the Cisco Unified Communications Manager, 10.x.1.1 Enter the application user credentials (username euemadmin and password ‘cuempass]} to log in ‘Step Cisco Unified RTMT establishes a secure connection to Cisco Unified ‘Communications Manager. It is necessary to add the certificate to the local trust store. Click Accept. Step7 When Cisco Unified RTMT is open, click Cancel in the Select Configuration window to start a new, blank monitoring pane. Activity Verification ‘You have completed this task when you attain these results: ™ Cisco Unified RTMT was installed on the student PC and login to Cisco Unified ‘Communications Manager is successful. Task 2: Monitor System Parameters Use the System submenu to monitor system parameters. Fill out the following table with the system values by using the different categories. Then enable sending alerts by email to admin@isco.com using mail.cisco.com as the email server. Set the threshold for the call processing node to 95 percent in the alert central 110 Inroducing Cisco Voice and Unitiec Communications Administration (ICOMM) v8.0 (© 2010 Cisco Systems, Inc‘System Parameter Value Virtual Memory used (%) Common Partition Usage (¥) ‘Tx Errors on Network Interface Etho Rx Errors on Network Interface Etho Acti ty Procedure Complete these steps: Step 1 In Cisco Unified RTMT, Click CPU and Memory in the System submenu, Obtain the % VM Used value from the Memory table and note it in the table at the beginning of this task. Step2 Open the Disk Usage category. Note the percentage usage of the Common partition in the table. Stop 3 Open the Performance category. In the bottom toolbar, right-click Perfmon Counters and select New Category. Use network as the new name and check Present Data in Table View. Step 4 —_ In the Performance category tree, go to Network Interface > Rx Errors and use drag and drop to add this value to the table. Select eth0 as the Object Instant value and click Add. Step § Repeat the last step with the Tx Errors counter and note both values in the table. ‘Step In the menu bar, go to System > Tools > Alert > Config Email Server. Step7 Use the following values: = Mail Server: maileiseo.com Port: 25, = Sender User ID: RTMT Step 8 Then set the alert configuration. Go to System > Tools > Alert > Alert Central in the menu bar. Step9 Create @ new alert action item with the name email. Step 10 Use the Add button to enter admin in the Name field. Click Add again and enter admin@cisco.com as a new recipient. Save the changes and close the Alert Action configuration. Stop 11 Navigate to Alert Central and select the CallManager tab. Step 12 _ Right-click on CallProcessingNodeCpuPegging and choose Set Alert/Properties. Stop 13 Click Next to configure the Threshold values. Set the threshold value to 95%, click Next, and click Next again. Step 14 From the Trigger Alert Action drop-down list, choose the previously created alert action admin, Save the configuration Activity Verification ‘You have completed this task when you attain these results: = The values were noted in the table at the beginning of this task. = Alert configuration and threshold were modified correctly. ©2010 Cisco Systems, Inc. LabGuige 114Task 3: Work with Traces and Syslog Messages Use the Remote Browse to download the latest Cisco CallManager service system diagnostic interface (SDI) file manually. Open the syslog messages to display application errors and download them, Activity Procedure Complete these steps: Step1 Click Trace & Log Central in the System submenu and double-click Remote Browse. Step2 Select Trace Files and click Next. Step3 From the list of CCM Services/Applications check Cisco CallManager. You can check Cisco CallManager at the All Servers column because only one server exists. Step4 Click Next and Finish to start the remote browse, Step § Wait until Cisco Unified RTMT responds with a pop-up message that the remote browse is ready, and click Close. Step6 Go to Nodes > CUCMI-x > CCM > Cisco CallManager and double-click sdi, Step7 Sort the files by the modified date and select the latest file. Step8 Click Download and save the file to the desktop of the student PC, Step9 Click the Finish button to start the download process. Once the download is finished, the Cisco Unified RTMT responds with a message that the download is, complete, Click Close. Step 10 Verify on the desktop that the file was downloaded. Step 11. Go to Tools > SysLogViewer to display the syslog messages. Select the Cisco Unified Communications Manager node from the drop-down list. Step 12 _ In the syslog viewer, go to Application Logs > Cisco Syslog to display the current syslog messages. Step 13 Check the Auto Refresh box to automatically refresh the current displayed syslog. Step 14 Click Save to download the syslog to the Student PC 1 Step 15 Save the syslog messages to the desktop of the Student PC I and verify that the files are stored correctly. Activity Verification You have completed this task when you attain these results: The Cisco Unified Communications Manager trace file was downloaded successfully. = The syslog messages can be displayed and downloaded to Student PC 1. 112 Introducing Cisco Voice and Unified Communications Administration (COMM) v8.0 (©2010 Cisco Systems, inc.Task 4: Monitor Cisco Unified Communications Manager Parameters Use the Cisco Unified RTMT to monitor Cisco Unified Communications Manager parameters Then, obtain the phone load version of HQ Phone | using the Device Search, Note all values in the following table. ;co Unified Communications Manager Parameter __| Value Current devices registered Aborted TFTP requests H.323 Trunk Calls Completed Phone Load of HQ Phone 1 Activity Procedure Complete these steps: Step1 Go to CallManager > Device > Device Summary. Note the Re Devices value. Step2 To view the TFTP activity of Cisco Unified Communications Manager, select Cisco ‘TFTP. The graph shows the total and aborted TFTP requests. Record the value in the table. Step3 Then open the Trunk Activity category. From the Trunk Type drop-down list, choose H323 Trunk to monitor the H.323 trunks and note the H.323 Calls Completed value, Step4 The device search allows administrators to run search requests to obtain the status of phones, gateways, hunt lists, and more. Go to the Device Search in the CallManager submenu and select Phone to search for IP phones. Step 5 Search for registered phones and select CUCML-x from the drop-down list, and then click Next, Step Verify that the search is configured to display any status and click Next. Step7 From the Protocol drop-down list, select SCCP and choose Cisco 7968 as the device ‘model, then click Next. Step8 Search HQ Phone I in Device Deseription and click Finish to start the search query Step® In the ActiveLoadid column, obtain the version of the phone load from HQ Phone 1 and note it in the table. Activity Verification ‘You have completed this task when you attain these results: = The values were noted in the table at the beginning of this task. (© 2010 Cisco Systoms, Ine Lab Guide 113,Task 5: Work with Profiles Use the Cisco Unified RTMT and create two profiles that can be loaded when the program starts, The first profile (name: CUCM) should monitor Cisco Unified Communications Manager parameters, the current call activity, and the device summary in two different tabs. ‘The second profile (name: system) should monitor the percent usage of the common and active partition, the percent CPU time for both proces ors, and the percent virtual memory. For the second profile, use a polling rate of S seconds, Activity Procedure ‘Complete these steps: Step 1 Click in the monitor pane on an open category (tab at the bottom, for example, Gateway Activity) and select Close All Windows to start with an empty screen. Step2 From the CallManager submenu, open Call Process > Call Activity and Device > Device Summary. Both tabs should now be open in the monitoring pane. Step3 Go to File > Profile and click Save. Enter CUCM as the configuration name and click OK, Then close the profile window. Step4 Click again in the monitor pane on an open category and select Close All Windows. Step5 In the System submenu, select Performance. Right-click on Perfmon Counters and select Polling Rate. Set the polling rate to 5 seconds. Step 6 _ In the performance category, navigate to CUCMI-x > Partition > % Used. Drag and drop the % Used counter to the first of the six free charts, From the Object Instances window, select Common and click Add. Choose the % Used counter again and select Active from the Object Instances window. Step7 Then, go to CUCMI-x > Processor > % CPU Time, Drag and drop the % CPU ime counter to the next free chart. From the Object Instances window, select 0 to choose the first CPU. Add the % CPU Time counter again and add it to the next chart, then choose 1 as the object instance to use for the second CPU counter: Step8 To display the percent of used virtual memory, go to CUCMI-x > Memory > % VM Used. Drag and drop the % VM Used counter to the next free chart. The performance category should display five different counters, step9 To save the view in a profile, navigate to File > Profile and click Save. Use System as the configuration name, click OK, and close the profile window. Step 10 To test the profiles, close Cisco Unified RTMT and start it again. From the Configuration list, select System and click OK. The five previously monitored counters are displayed again. Step 11 Repeat the previous step with the profile CUCM. Activity Verification You have completed this task when you attain these results: m= The profiles were created correctly and can be loaded after a restart of Cisco Unified RTMT. 114 Introducing Cisco Voice and Unified Communications Administration (ICOMM) v8.0 (© 2010 Cisco Systems, Ine.Lab 7-5: Monitoring Usage of Cisco Unity Connection Complete this lab activity to practice what you learned in the related module. Activity Objective In this activity, you will monitor voice-mail usage in Cisco Unity Connection, After completing this activity, you will be able to meet these objectives: = Generate reports in Cisco Unity Connection = Analyze the reports for noticeable problems = Work on maintenance tasks, for example, unlock user accounts, delete unused voice mail accounts, and so on Visual Objective ‘The figure illustrates what you will accomplish in this activity. a eT Lab 7-5: Monitoring Usage of Cisco Unity Connection Pox ‘These are the resources and equipment that are required to complete this activity. = Cisco Unified Communications Manager = Cisco Unity Connection = Cisco Unified IP phones Command List No Cisco IOS commands are used in this lab. (© 2010 Cisco Systems, Inc Lab Guide 115,Job Aids ‘These job aids are available to help you complete the lab activity. Refer to the “IP Addresses” and “Usernames and Passwords” tables that are provided in Job Aids section of Lab 2-1 Task 1: Generate Reports in Cisco Unity Connection Generate reports for alerts and servers in Cisco Unity Connection. Activity Procedure ‘Complete these steps: ‘Step 1 In Cisco Unified Serviceability on Cisco Unity Connection, go to Tools > Serviceability Reports Archive. Note These reports are generated because you enabled this by activating the Cisco Serviceabilty Reporter service on the first day of this class. Step2 Select the latest available report, which is usually the report for the day before (yesterday), and open the Alert Report. Step3 Check the number of alerts per: = Cluster = Server = Top 10 Alerts Step4 Select the first of the top 10 alerts and try to get additional information about the alert on Cisco.com, Step § Open the Server report for the same day. Step Check the following values, which are presented in percent = CPU per Server = Virtual Memory per Server = Hard Disk Usage for Common/Spare partition Note ‘The spare partition seems to be unused. That is because Cisco Unity Connection was not Updated and has no installation in the second partition. Activity Verification You have completed this task when you attain these results: = The alert and server reports are reviewed and additional information could be gathered for the top 10 alert Task 2: Analyze the Reports for Selected Issues Analyze the available reports and take the necessary action to resolve any issue. 116 Introducing Cisco Voice and Unifiec Communications Administration (ICOMM) vB.0 {© 2010 Clseo Systems, Ine.Activity Procedure Complete these steps: Step 1 Step 2 ‘Stop 3 Step 4 Step 5 Step 6 Step7 Step 8 Step 9 Step 10 Step 11 Step 12 In Cisco Unity Connection Administration, go to System Settings > Authentication Rules and select the Recommended Voice Mail Authentication Rule. Set the following parameters and save: = Failed Sign-In: 2 = Check the box: Administrator Must Unlock In Cisco Unity Connection Serviceability, go to Tools > Reports. Get an overview of the available reports. Select Users Report and generate the report. Get an overview of all configured users. Notice the extensions of the system users undeliverablemessagesmailbox and operator. Open the Port Activity Report and check the report for the date on which you configured the users. Check the number of calls for inbound, MWI, and so on, Open the Message Traffic Report and determine the busiest hour for Cisco Unity Connection during this week. Open the Mailbox Store Report. Check the number of: = Mailboxes = Current Size = Maximum Size before Waring = Errors and Status Open the User Phone Login and MWI Report and search for the information that is related to jdoe. Check the number of MWI on and off requests, as well as the dial- ‘out numbers, Open the Unused Voice Mail Accounts Report and verify that you can delete the unused voice-mail accounts for end users. Caution Step 13 Step 14 Stop 15 Step 16 Do not delete the system user mailboxes undeliverablemessagesmaillbox and operator Press the Messages button on HQ Phone | and enter a wrong PIN until the mailbox is locked. Open the User Lockout Report and check for any locked users. Jdoe should be listed. In Cisco Unity Connection Administration, go to the end user jdoe and edit the password settings. Check the fields: = Failed Sign-In Attempts: 3 = Time of Last Failed Sign-In Attempt: Date and Time = Time Locked Due to Failed Sign-In Attempts: Date and Time (© 2010 Cisco Systems, Ine Lab Guide 117Step 17 Step 18 Step 19 Click the Unlock Password button, Check the field Time Locked Due to Failed Sign-In Attempts. The field is empty afier the mailbox is unlocked. ‘Try again to log in to the mailbox of jdoe. The login should be possible now. Activity Verification You have completed this task when you attain these results: m= ‘The maintenance reports are reviewed. = The account of jdoe is unlocked. Task 3: Use the Port Monitor to Check the Voice Mail Ports Use the port monitor and observe a direct call to the mailbox, when a message is left, and when a.call goes to the opening greeting Activity Procedure Complete these steps: Stop 4 Step 2 Step 3 Step 4 Step 5 Step 6 Step 7 Step 8 Step 9 ‘Step 10 Step 11 Start the Cisco Unified RTMT. Go to Unity Connection > Port Monitor. Select the node, and set the polling rate to I second. Start the polling. ‘The Cisco Unified RTMT will connect to Cisco Unity Connection. Two ports should appear in idle mode. Press the Messages button on the phone of jdoe. Observe the Cisco Unified RTMT, especially for the call Reason and the Conversation Status fields. Hover the mouse over the Conversation Status field so that you can see the complete text Leave a message for John Doe and watch again. Notice that the Reason field now shows a forwarded call. The Display Status shows Playing Greeting for Subscriber John Doe. Press the Messages button on any phone and enter the pound sign (#). Watch the port monitor and listen to the TUL ‘The Display Status shows: Playing greeting for operator greeting. The application status shows: Edit messaging Tip Because you, as an administrator, are not always local to the users, the port monitor gives you the opportunity to remotely watch issues. Activity Verification You have completed this task when you attain these results: = The three calls were monitored in the Cisco Unified RTMT, 418 Inlroducing Cisco Voice and Unified Communications Administration (ICOMM) v8.0 © 2010 Cisco Systems, Ine.Task 4: MWI Status Issues Users complain that the status of the MW1 is not synchronized anymore. The activity procedure gives you a list with steps you can execute, if there are MWI issues. Activity Procedure Complete these steps: Step 1 Step 2 Step 3 Step 4 Stop 5 Step 6 In Cisco Unity Connection, go to Telephony Integration > Port and check that at least one of the ports is checked for Dialout MWI Select the first port and verify that the Enabled check box is checked. Repeat this for the second port by clicking Next. Go to Telephony Integration > Port Group and check that the box Enable Message Waiting Indicators is checked. Notice the numbers for MWI on and off, On the phone 2001, enter the number 2511 for MWI on. The MWI light should be turned on, On 2001, dial the number 2512 to tun off the MWI. The MWI light should be turned off. Note This test shows that the MW! numbers have the class of service that is assigned to turn on. and off the MWI light on the phones. Depending on the class of service configuration, this test might not be applicable Step 7 Step 8 Go to the end user jdoe and edit the Message Waiting Indicators. Verify that the box Enabled is checked. Because all parameters scem to be correct, go to the Telephony Integration > Phone System and click the Run button next to Synchronize All MWIs on This Phone System. Note This procedure should fix most MWWI issues. If MU still does not work, MVVI tracing is, necessary, Activity Verification ‘You have completed this task when you attain these resulls: = MW1 is working when you leave and delete a message. (© 2010 Cisco Systems, Inc Lab Guide 119Lab 7-6: Backing Up Cisco Unified Communications Manager Using the Disaster Recovery System Complete this lab activity to practice what you leamed in the related module. Activity Objective In this activity, you will perform a system backup of Cisco Unified Communications systems using the Disaster Recovery System. After completing this activity, you will be able to meet these objectives: = Enable daily backup for the Cisco Unified Communications Manager database and CDR = Back up the Cisco Unified Communications Manager database and CDR m= Restore the Cisco Unified Communications Manager database Visual Objective ‘The figure illustrates what you will accomplish in this activity ToT Lab 7-6: Backing Up Cisco Unified Communications Manager Using the Disaster Recovery System ‘Lg ino Cisea Disastor Recovery ‘System, create @ backup, and run the Restore Wizard Required Resources ‘These are the resources and equipment that are required to complete this activity: = Cisco Unified Communications Manager = Cisco Unified IP phones Command List No Cisco JOS commands are used in this lab, 120 Inlroducing Cisco Volee and Unified Communications Administration (ICOMM) v8.0 (© 2010 Cisco Systems, Inc.Job Aids ‘These job aids are available to help you complete the lab activity. Refer to the “IP Addresses” and “Usernames and Passwords” tables that are provided in Job Aids section of Lab 2-1 Task 1: Creating a Backup Device In the Disaster Recovery System of Cisco Unified Communications Manager, create a new backup device. Use the SFTP server that is running on Student PC | as the backup device. Use the hard drive C: to save the backup files. Activity Procedure Complete these steps: Step 1 Step 2 Step 3 Step 4 Step 5 Step 6 Step 7 Step 8 Start the SFTP Server.exe on the desktop of the student PC. Configure the following values: = User: cuem_backup = Password: eiseo = Port: 22 = Root path: C: To start the SFTP server, click Start. Open the Disaster Recovery System web interface with a web browser. Go the following URL: https://10.x.1./drf. ‘Navigate to Backup > Backup Device and create a new backup device. Enter sftp_backup as the backup device name. Ensure that Network Directory as the destination is values: lected and use the following, m= Server Name: IP address of Student PC 1 = Path name: / = User name: cuem_backup = Password: eiseo Set the Number of backups to store on the Network Directory to 3 and save the changes. ‘The Disaster Recovery System will now perform a check that the SFTP server is accessible. If the system responds with the message “Update successful,” the SFTP server is accessible. Activity Verification You have completed this task when you attain these results: = The backup device was created successfully. (©2010 Cisco Systems, Inc Lab Guide 121