DCC 3132

STATISTICS

MINI PROJECT :
TO STUDY OF THE STUDENT
SATISFACTION AT LIBRARY
POLITEKNIK UNGKU OMAR

NAME NO. ID
SITI NURRASYIDAH BT MD ADLI 01DKA15F2001
NUR IZZATUL NADHIRAH BT MOHD HANIM 01DKA15F2002
BADRUL HUSAINI BIN MOHD SAHARUDDIN 01DKA15F2003
NOR AQILAH BT ABDUL HAMID 01DKA15F2004
LECTURE NAME : PUAN SARIFAH SALWA BT SAPANI

CONTENT

1
 TITLE PAGE
Abstract 3
Introduction 4
Objective 4
Statistical Problem solving 5-16
Discussion 17-18
Conclusion 18
Reccomandation 19
Referance 19
Appendix 20

ABSTRACT

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Libraries whether academic, public, school or special are all service institutions. All their
activities are geared towards serving the needs of users. Academic libraries play an important
role in the institutions they serve. The libraries hold printed materials including books,
periodicals, newspapers, reports special collection of government documents and a wide range of
electronic resources among others. The core objective of academic libraries is to support the
parent institution to achieve its objective. This is partly because the institutions need information
and the libraries play such roles.
The focal position and the role of the library within the university has been emphasised and
echoed by many authors. Effah (1998), for example, emphasizes that the academic support
service provided by the library is critical to the attainment of the universitys central mission of
teaching, research and service. Kargbo (2002) on the other hand argues that academic library is
the central organ of the university, and this together with good laboratories and faculty are the
parameters used to judge a good university. He goes on to posit further that, it is the barometer of
learning, the intellectual hub of academia and as a result of its crucial position in the university
its primary role is educational. Undoubtedly, the academic library plays a tremendous role in the
society and the any university. To put it paradoxically, any university would be incomplete
without good libraries. To put it paradoxically, any university would be incomplete without good
libraries. Thus the basic function of an academic library is to provide research support, teaching
and learning activities by providing relevant and useful resources in the form of books, serials
and electronic resources. Apart from the main library of academic institutions, other faculty and
departmental libraries also provide access to information. Together with the main library, they all
library provide users with the tools and skills for that can help them achieve success in their
academic careers. It is essential that libraries recognize the needs of their users and try as much
as possible to meet their needs.

INTROODUCTION

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Statistics is a branch of mathematics dealing with the collection, analysis, interpretation,
presentation, and organization of data. In applying statistics to, e.g., a scientific, industrial, or
social problem, it is conventional to begin with a statistical population or a statistical model
process to be studied. Populations can be diverse topics such as "all people living in a country"
or "every atom composing a crystal". Statistics deals with all aspects of data including the
planning of data collection in terms of the design of surveys and experiments.
When census data cannot be collected, statisticians collect data by developing specific
experiment designs and survey samples. Representative sampling assures that inferences and
conclusions can safely extend from the sample to the population as a whole. An experimental
study involves taking measurements of the system under study, manipulating the system, and
then taking additional measurements using the same procedure to determine if the manipulation
has modified the values of the measurements. In contrast, an observational study does not
involve experimental manipulation.
Two main statistical methods are used in data analysis: descriptive statistics, which summarizes
data from a sample using indexes such as the mean or standard deviation, and inferential
statistics, which draws conclusions from data that are subject to random variation (e.g.,
observational errors, sampling variation). Descriptive statistics are most often concerned with
two sets of properties of a distribution (sample or population): central tendency (or location)
seeks to characterize the distribution's central or typical value, while dispersion (or variability)
characterizes the extent to which members of the distribution depart from its center and each
other. Inferences on mathematical statistics are made under the framework of probability theory,
which deals with the analysis of random phenomena.

OBJECTIVE

To identify the percentage of students based on different department

To determine the level of satisfaction about library facilities.
To determine the level satisfaction system process of customers borrowing and returning
the book.

STATISTICAL PROBLEM SOLVING

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Step 1. Identifying Problems or Opportunities

Problem Statement

- Why the student come to library?

- Are there the students satisfaction with the our library?

Step 2. Gathering Available Facts

No record

Step 3. Gathering New Data

Data : Qualitative Data and Quantitative Data

o We measured the data in non numerical data in our form where the respondents
will respond it.
o Also we measured the numerical data where the respondents will respond in our
categorical form. For example , we ask them about their age and their semester.
Data Sources : Primary Data Source
o Our primary data is original data. Because our source is original records and
original documents. Also we interviews the student personally
o Then records and capture eyewitnesses as our proof.
Data collection method : Direct Questionnaire
o We meet the respondents personally and explain to them about our intention
before giving to them our questionnaire.
o Also we wait them patiently until the respondents complete our questionnaire.
o We do our questionnaire in 26/01/2017 on Thursday at 08.30 a.m. until 9.15 a.m.
o Sampling Technique
We choose non probability sampling technique which is:
o Convenience sampling
o Judgemental sampling

Step 4. Classifying and Organizing Data

The result range of the age of respondents begin is below

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AGE RESPONDENTS

18-19 16

20-21 26

22-23 7

others 2

The result range of the gender of respondents begin is below :

Gender Respondents

Male 29

Female 22

The result range of the semester of respondents begin is below :

Semester Respondents

1 9

2 10

3 4

4 18

5 10

The result range of the program of respondents begin is below :

Program Respondents

Diploma 49

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Advance Diploma 1

Bachelor 1

The result range of the often go to library of respondents begin is below :

Often Respondents

Everyday 6

Once a week 14

1-3 Days/week 20

Others 12

The result range of the age of respondents begin is below

AGE RESPONDENTS

18-19 16

20-21 26

22-23 7

others 2

The result range of the of why respondent go to library :

Why Respondents Go To Library Respondents

Surfing Internet 5

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Study 24

Research 15

Others 7

The result the rate of the following elements at the library

Facilities Respondents

Poor 1

Substandard 5

Acceptable 25

Good 20

Customer Service Respondents

Poor 2

Substandard 4

Acceptable 26

Good 19

Resource Respondents

Poor 3

Substandard 6

Acceptable 23

Good 19

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Internet anf WIFI Access Respondents

Poor 7

Substandard 5

Acceptable 18

Good 21

Library Website Respondents

Poor 3

Substandard 4

Acceptable 24

Good 20

Borrowing and Returning system Respondents

Poor 7

Substandard 5

Acceptable 18

Good 21

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Step 5. Presenting and Analyzing Data

THE RESULT OF THE INTEVIEW

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Step 6. Making a Decision

From the data that we determine, we can conclude that the students come to library for
doing their assignments and researcher. Also some of the students are very satisfaction
with facilities in our library in Campus A.

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 DISCUSION

The findings of the study revealed that users were satisfied with the availability of internet
facilities and materials in the library. This result is in consonance with several earlier ones
reported in the literature, (Martensen and Gronholdt, 2003, Cullen, 2001, Kumar, 2008). Each of
these researchers found from their studies that availability of library materials and electronic
resources like the internet in a library encourage users to visit the Library and contribute to user
satisfaction. This finding however, contrasts earlier study by Oluebube and Olufunmilola (2011)
on users satisfaction of some Agricultural Research Institutes Libraries in Nigeria where they
found that users were not satisfied with electronic resources and availability of materials in those
libraries. The study however, revealed that though users were satisfied with the availability of
materials and are using the materials as revealed from the study, they were not satisfied with the
currency of the materials in the Library. This finding collaborates with a study conducted by
Senevratne (2006). In the study he concluded that users were dissatisfied with the currency of the
collection. One salient finding was that staff was satisfied with the efficiency and helpfulness of
staff. This is supported by the views of Richardson (2003), Awana (2007), Kumar (2008) as
reported in the literature that the efficiency and willingness in assisting users to get the needed
information contribute to user satisfaction. They noted that the satisfaction users get will
encourage them to always visit the library to satisfy information needs. This finding, however, is
at variance with a study conducted by Okorodudu and Enemute (2012) in a study they conducted
in Edo State Central Library in Nigeria. They found that staff attitude to work was poor so users
were not satisfied with the efficiency of staff.
From the analysis on the responses on the issue of users perception with the overall services
offered in the Library, it could be inferred that users were satisfied with the overall services
offered at the Library. These findings agree with the views of Yang, (2004); Mundt and Awar;
(2003 Bamigboye, (2010), Each of them was of the view that user satisfaction is based on the
degree of perceived quality of services that meets users expectation.
On the suggestions for the improvement of the Library, the responses from respondents revealed
that users called for improvement of the sitting capacity, more current books as well as reference
materials, journals and magazines to be purchased, extending the opening hours, adding more
computers, acquiring photocopier and printer staff to do something about excessive heat in the
Library, users be allowed to borrow books for extended home use. This finding is in total
agreement with Awana (2007) and Khasiah (2009) from a study they conducted, users made
similar suggestions for improving the Library. It was revealed all levels of undergraduate
students from the various departments located at the North Campus patronise the library
intensively. Most students use the library two to three times a week or daily.
This is an indication that the library is not underutilised. This revelation gives credence to the
assertion that the library is third to the Main and the North Campus Libraries in terms of

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University of Education in terms of use. Many reasons were also advanced for use of the Library.
Thus, 41% of the respondents visit the library to use the internet to satisfy their information
needs, followed by those who visit the library to use library textbooks. It is gratifying to mention
that the library is on course as far as the electronic resources are concerned. Thus the study has
revealed both electronic and print sources are used by students to satisfy their information needs.
Library resources are critical to user satisfaction and the availability of resources can have
significant influence on user satisfaction.

CONCLUSION

The study has revealed undergraduate students satisfaction with services in the Ungku Omar
Polytechnics Library.The study was conducted to find users satisfaction over the current services
and resources at the Library. One significant finding that emerged from the study was that users
were satisfied with the overall services which means that the Library is playing an important role
to enable the University to achieve its objectives; there were, however, some aspects of the
service that need to be addressed adequately to enhance learning and other academic activities by
the users.

RECOMMANDATION

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 Based on the findings, the following recommendations are worthy of note.
The management of Ungku Omar Polytechnics Library should as a matter of urgency,
find a bigger place within the vicinity of the Institute to be use as the library since the
present library cannot accommodate the increasing number of students that throng the
library. Funding is central to the provision of all library resources and services. The
management of Ungku Omar Polytechnics Library should ensure that the library has an
annual budgetary provision for its services to enhance operations. Every effort should be
made to acquire more and current books, periodicals and reference materials for the
library since scholarly journals
and magazines and reference materials are central to library services as indicated by
respondents.Library management to conduct user studies annually in order to have
feedback from users on how well the library is meeting their information needs. The
results of the survey should be published in any journal in the Polytechnics
Management of the institute and library should endeavour to consider extending the
closing hours of the library from 9am 10 pm since students require increased opening
hours. The management of the institute to allocate sufficient and regular library budget to
enable the library acquire working tools like photocopier, printer among others. Again
they should provide more computers in addition to the existing ones to enhance the
scholarly requirement of users.

REFERANCE

https://en.wikipedia.org/wiki/Statistics
http://digitalcommons.unl.edu/cgi/viewcontent.cgi?article=2485&context=libphilprac

APPENDIX

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