.

softskills-
2.
1) Groups are often effective in problem-solving because they
exhibit all of these EXCEPT greater:-
Resources
Commitment
Speed of Decision making

Ans-- Speed of Decision making

2) When we give a person negative feedback, ideally we should
*Comment on the persons work or behavior and offer
suggestions
*Comment on what we do not like about the person
*simply tell the person what to do right

Ans:- *simply tell the person what to do right

3) While listening , we should
*Be distracted by things going on around us
*Listen intently for meaning and ask question
*Watch the person speak, but do not hear a word

Ans- *Listen intently for meaning and ask question

4)While listening the responding step is
*Remembering
*verbal
*non verbal
*verbal or non verbal
Ans:- *verbal or non verbal
5)When we have a negative opinion or comment to share , we
should
*just say it without being sensitive to the language used
*start with positive comment and then share our opinion
*say nothing about it and ignore the other person

Ans:- *start with positive comment and then share our opinion
6)In verbal communication , restating in own words what other
person told
*Paraphrasing
*addressing
*retoring

Ans:- paraphrasing
7)when we receive unfavorable feedback(backed by evidence)
from will be an ideal behavior to display?
*appreciate it and note where we need to improve
*get angry and defensive
*deny the problem , make excuse or plead ignorance

Ans:- *appreciate it and note where we need to improve

8) IBC- introduction , body , conclusion is one of the
recommended technique for article during presentation
*True *false

Ans-*True
10)Questioning skills can help you to clarify doublts and gather
the requirement correctly?
*True *false

Ans- *True
11)You need to be a bit faster especially on the phone while
talking?
*True *false

Ans:- false
12)One word answers are a result of asking open ended
question?
*true *false

Ans- False
13)one of the best ways to build confidence in a client is by
demeaning their competitors
*yes *no

Ans-- No
14)Its important to put ourselves in the client shoes before
suggesting a solution . Do you agree with the statement?
*yes *no

Ans--- Yes
15)Client focus not only helps in understanding the client needs
bt also gives an understanding on current needs and neends of
their future.
*true *false

Ans- true
16)Which one is true of the reinforcement stage of group
problem-solving?
*members are reluctant to take astand
*members approach consensus and back off dogmatic positions
*members find reasons to endorse and support the decision

Ans:- *members find reasons to endorse and support the

decision
17)which of the following is the first step in the structured
problem- solving approach?
*develop creative solution
*implement the plan
*Idenify the problem
*evaluate the solution

Ans-- *Idenify the problem

18)Brainstroming guidelines include all of the following EXCEPT
*building upon each others ideas
*encourage freewheeling
*walking out on opposition
*seek quantity

Ans-- walking out on opposition

19) one way of promoting ownership in employees is by
*self motivating
*assigning ownership of the task along with responsibility
*listing employee figure out what is expected from them

Ans- *assigning ownership of the task along with responsibility

20)Keeping the ownership as a perspective. When we are new to
job we need to-
*stick to what has been assigned to us
*understand how resource allocation is done by the project
manager
*work round the clock to establish our credibility
*learn as much as possible in order to understand our
environment better

Ans-- : learn as much as possible in order to understand our

environment better
21)Responsibility and reliability are the two important factor of
tasking ownership.
*True *false

Ans- true
22)Which of the below mentioned guidelines will help you to set
effective goals?
*set Priorities
*set realistic goals
*keep operational goal small
*record your goals
*All the avobe

Ans- *All the avobe

23)with the drive to achieve as a perspective , pick one of the
following factor that can in.. performance ?
*work pressure
*peer pressure
*family pressure
Ans- *peer pressure
24)organization demonstrating the strongest drive to achieve
enjoy highest performing business?
*false *true

Ans- true
25)Outstanding IBM employees look ways to accomplish working
faster , at lower costs, quality. This is known as
*Drive to achieve
*opportunity cost
*Aggressive behavior
*Comparative analysis

Ans- *Drive to achieve

26)During a sit down client meeting
* I cross my leg facing the speaker to display my keenness
*I sit stretching backwards with my legs spread apart
*I casually bob my foot

Ans- * I cross my leg facing the speaker to display my keenness

27) listening is a
*complex process that involves many steps
*part of the hearing process
*simple process that is same as hearing
*natural habbit

Ans- *complex process that involves many steps

28)When we have to convey a difficult message or a feedback to
a team member , we should
*talk about and focus only on the positive(good) aspect
*talk about and focus only on the negative(bad) aspect
*talk about both the positive and negative in a constructive
manner

Ans- talk about both the positive and negative in a constructive

manner
29)Which of the following is IBM confidential matter?
*offering or product design data
*Financial data relating to IBM operations
*All the avobe

Ans- *All the avobe

30)Which is the most important element to remember while
writing?
*know your reader
* Keep up a friendly note
*Both knowing your reader and keeping a friendly tone

Ans- *Both knowing your reader and keeping a friendly tone

31)In order to make a paragraph logical and consistent ,,it should
be in the order ..
*importance
*complexity
*Reasoning
*Effectiveness
Ans-- *Reasoning
32)When it is needed to deliver an unpleasant news , one should
do it
*up front
*casually
*sheepishly
*Accusingly

Ans-- *up front

33) Typing email in all caps
*insinuation
*yelling
*provocation
*laziness

Ans- yelling
34)One of the most innovative modes for making a virtual
presentation or meeting could be
*a telephone call
*emails
*Second life and Elluminate

Ans- *Second life and Elluminate

35)one of the following factor is responsible for determining the
correct mode of communication?
*Purpose
*Creativity
*habit
Ans-- *Purpose (if distance is one of option, then DISTANCE,if
purpose and distance are there then purpose only)
36)The mode of communication you chose will always affect the
effectiveness of communication
*true *False

Ans- *true
37)In MAPS concept dealing with voice , M stands for
*Mapping
*message
*Methods
*Modulation

Ans- *Modulation
38)_______ is important content of meeting?
*Result
* Agenda
*Agreement
*introduction

Ans-- *Agenda
39)The first and most imp step to be considered in meeting is ?
*Planning
*facilitation
*inspiration
*result
Ans- planning
40) All but one of following are behaviors to be avoided when
holding except.
*Publishing the agenda
*argument
*Allow discussion tangents
*evaluation

Ans-- *Allow discussion tangents

41)Connecting with audience is more imp tha making sure you
cover all the prepared topics.
*true *false

Ans-- *false
42)It is not how a presenter thinks or feel that will most influence
his audience , but rather how.. behaves.
*true *false

ANS- true
43)If you have done a good job of preparing audio visuals for
your audience , the visual will cover communicating and,
therefore , are more imp that anything you can say or do.
*true *false

Ans- *false
44)Metaprograms are filters that determine how you perceive the
world around you and have on how you communicate with
others.
*true *false
Anstrue
45)They will give you big picture without any of details. They will
describe a situation without using proper nouns or extra
modifiers. They are most comfortable with large chunks. This
description best suits the___________________ type in the
metaprograms of consulting.
*matcher
*specific
*Global

Ansglobal
46) IBM standards framework for evaluating the health of a
project is known as------
*Three key to deliver
* seven key to success
*health analysis

Ans- *seven key to sucess

47)Issue based consulting or IBC is an investigative technique
used by consultants to get to.. problem/issue.
*True *False

AnS- True
48) As a consultant, you must invest your time in _______, in order
to be more effective in your thought.
*Persuading
*active listener
*Reading

Ans-- *active listener

49)_______ type of question required a detailed explanation of
answer?
*Open ended
*Return
*Closed ended

Ans- *Open ended

50)While negotiating especially in consulting roles with the client
or
Your client partner, it is c. for
*Win- win scenario
*Winning only
*Saying yes to everything they say.

Ans--*Win- win scenario

..soft skills
-1
Q-16) Knowledge, skill and ______ are most important to
understand the role of a consultant as per explained in
consulting.
*Aptitude
*Attitude
*Intelligence

Ans-- *Attitude
Q-44)Which of the following is IBM confidential information?
*Offering or Product design data
*Financial data relating to IBM operations
*Any kind of team Communication
*All the avobe

ANS-- All the avobe

Q- ) Understanding the IBM organization , including its
capabilities, process and tools is often referred as ___________
management skills in consulting.
*information
*Business
*Client

Ans- *Business
33) As part of a team , we should ,
*make an effort to remember and use peoples names
*do not pay attention to names as we may tend to forget
*learn and memorize only the name of important team member

Ans-- *make an effort to remember and use peoples names

6) full form of MOM
Ans-- Minutes of meeting
49)One of the most innovative modes for making a virtual
presentation or a meeting could be:-
*a telephone call
*emails
*Second life and Elluminate

Ans- *Second life and Elluminate

27) According to professor David McClelland of Harvard University
, no characteristic .. business success than
*Drive to Achieve
*handing autonomy
*Effective enforcing
*Organizational Compatibility

Ans- *Drive to Achieve

28)) Select two factors: Goals Helps you to

[] Achieve more
[] Improve your focus
[] improve relationship
[] live longer

ANS-- Achieve more ,, Improve your focus

46)) Before sending a message through e-mail, one should pay
attention to the
*layout of the mail
*Proof-reading of the content
*font size
*Signature field

ANS-- *Proof-reading of the content

Q) The mode of communication you chose will always affect the
effectiveness of communication .
*True
*False

AnsTrue
47) Which of the following comprehensively addresses the imp
points to be captured while writing a MOM.
*Action points, Action Owner , and Timelines
*Action points and timelines
*timelines and discussion points
*Action owners and discussion points

Ans-- Action points, Action Owner , and Timelines

33) In round table discussion I often,
*stand while talking to a person who is sitting
*sit while talking to a person who is sitting to maintain eye
contact
*lean down while talking to a person who is sitting

ANS-- Sit while talking to a person who is sitting to maintain eye

contact.
38) Rhythm in accent can be created by focusing on diphthongs.
*true
*False

AnsTrue
17)) consulting spectrum speaks about a role that necessitates
the ability to simply reflect on situations without advising. This
role is known as_______
*Advocate
*Objective observer
*Process Counselor

ANS-- Objective observer

42)you can make a right impression by using a lots of jargoans.
*true
*False

Ans-- *False
35) During face to face session , which body language posture
will tell the observer that you are interested in the
discussion/conversion?
*Crossing your arms over your chest and maintain no eye contact
*leaning back and turning your body away from the other person
*leaning slightly forward and facing the other person

Ans-- *leaning slightly forward and facing the other person

34) if a co-worker has put on weight
*I say nothing about it, as it is impolite to do so
*I tell the person that he or she has changed in appearance
*I honestly tell the person that he or she looks fat

ANS- *I say nothing about it, as it is impolite to do so

23) One way of promoting ownership in employee is by
*self monitoring
*assigning ownership of task along with responsibility

ANS-- *assigning ownership of task along with responsibility.

Q) Evaluating progress and revising the groups approach towards
problem solving are part of which:-
*identifying the problem
*planning
*follow up on the solution
*estimating the solutions

ANS-- estimating the solutions

9))Client focus is applicable only for the external client while our
internal customer n.. separately. AGREE??
*yes
*NO

Ansno
50) One of the following factors is responsible for determining the
correct mode of communication.
*Purpose
*Creativity
*Habit

ANS-- *Purpose
13)) which question should be asked when trying to decide
whether to use a group or individual approach of problem
solving?
i) Is the job beyond the capacity of the person?
ii) Are the individuals tasks interdependent?
iii) Is there more than one decision or solution?
*Option i
*Option ii
*Option i and ii
*Option i , ii and iii

ANS--- Option i , ii and iii

5) A person who chairs the meeting is called_____
*organizer
*Executive
*Planner
*Moderator

ANS--- *Moderator
45) Message in an e-mail should always be
*Precise
*Concise
*Ablative
*Up Front

ANS----- *Precise
37)During a face to face conversation we should take note of
personal space and
*stand far away from the person
*Keep a reasonable distance from the person
*stand very close to the person

ANS-- *Keep a reasonable distance from the person

41) Questioning skills can help you to clarify doubts and gather
the requirements correctly.
*True
*False

AnsTrue
21) Which is the first step in problem solving?
*collect and analyze data
*consider possible solutions
*identify and analyze the problem
*evaluate and adjust

Ans- *identify and analyze the problem

24) By taking ownership we become more of a(n)
*Creative Person
*Motivator
*Confident person
*Insincere person

ANS-- *Motivator
11) Client focus not only helps in addressing the client needs but
also gives an understanding of their current needs and needs of
their future.
*True
*false

Ans- *True
1) The most critical thing to remember about opening of your
presentation is that you must tell the audience how imp the
subject matters is to you.
*True
*false

AnsFalse
2)If you have done a good job of preparing audio visual for your
audience , the visual will have more important that anything you
can say or do.
*True
*False

ANSfalse
25) Responsibility and Reliability are two imp factor of talking
ownership.
*True
*false
Ans-- *True
19) ________ type of questions require a detailed explanation of
answer.
*Open ended
*return
*closed ended

ANs-- *Open ended

Q) Developing the skills required to work with client in such a way
as to earn their trust and gain their confidence is known as_______
*Client management skill
*Presentation skill
*Operational skill

Ans-- *Client management skill

39)) One of the barrier of communication which shows lack of
knowledge and research is indi.
*Perception
*Use of jargons
*Subject Matter
ANS--Subject Matter
10) Its important to ourselves in the client shoes before
suggesting a solution.AGREE??
*Yes
*NO

ANSYes
36) When we close(or) conclude a conversation with our
colleague, we usually
*leave abruptly
*begin to look impatient hoping the person will get the hint
*wrap up with a positive closing statement

ANS-- *wrap up with a positive closing statement

20) Questioning skills are crucial to get the right information from
the client.
*true
*false

ANSTrue
8)Making certain the content of your presentation is logically
organized, is based on knowing your audience.
*True
*false

AnsFalse
43) Communication can be a one way process
*true
*false
AnsFalse
12)Identifying specific tasks, determining necessary resources
defining individuals responsibility. For emergencies are all part
of which step of structured problem solving?
*Develop Creative solution
*Defining the implementation plan
*Identify the problem
*Evaluate the solution

Ans-- Defining the implementation plan

40)Lack of ability to match or give context to your talk is often
referred as
*Language Barrier
*Context matching
*Medium of exchange

ANS-- *Language Barrier

32) When someone talks about an unfortunate or sad experience,
we should ideally
*not comment about it to prevent inflicting more pain
*try and make fun about the situation or experience
*try to empathize and show sensitivity to his or her misfortune

ANS-- try to empathize and show sensitivity to his or her

misfortune
33) During a sit down client meeting.
*I cross my leg facing the speaker to display my keenness
*I sit stretching backwards with my legs spread far apart
*I casually bob my foot

ANS--*I cross my leg facing the speaker to display my keenness

18)One of the IBM values is also deep rooted in the skills of
consulting and that is
*Creativity
*trust
*Faith

ANS- *trust

7)_________ is an important skill in telecommunication?

*Paraphrasing
*nodding
*Responding
*Staying silent

Ans- *Paraphrasing
26) Which of the following guideline will help you to set effective
goal?
*Set priorities
*set Realistic goals
*keep operational goals small
*Record your goals
*All the above

Ans-- *All the above

48)Typing e-mail in all caps reflect
*insinuation
*yelling
*provocation
*laziness

ANS-- *yelling

4) While speaking, slow down to _____ important points.

*make
*talk on
*discuss
*Stress on

Ans-- *Stress on
29) Goals are the________ of/to achievement/s.
*stepping-stones
*bridging gaps
*Rewards
Ans-- *stepping-stones
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