LBM 4 Teaching Strategies and Learning Experiences

Step 1

1. Conflict
Problem
Diferenciation betwean two audiences or more
2. Community service
Activity there is perform by someone or a group for the benefit
Service delivery for a person or a community
Interprated as giving service for person or people
3. Occupational background
o Work previous history
4. Organize
Effort to establish some space
Activity thatnis perform by someone
5. Conflict management strategy
A technic to address team conflict
Preparing and evaluating crofacional desicion
6. Management
o A Technic to organize something
o Perform, regulate or control an organization

Step 2

1. What is the main function of management ?

2. How to built effective communication with other profession ?
3. What the causes team conflict ?
4. What is the benefit of effective communication with other profession?
5. What should participants do during the meeting ?
6. What kinds of community service ?
7. How to minimize conflict in communication when we do comunity sercive ?
8. What is the characteristic of effective communication?
9. Could community service team compose of many background job ?
10.What is the characteristics good chairman?
11.What is the role of chairman in the meeting ?
12.What is the perpose of meeting ?
13.What tools can we use to help the problem in meeting ?
14.What are the duty of manager ?
15.What factors which could affect in effective communication ?
16.What should we concern in meeting ?
17.How can make a good teamwork ?
18.What are strategies for solving the conflict managements ?

Step 3

1. What is the main function of management ?

Planning

The first component of managing is planning. A manager must determine what the
organizations goals are and how to achieve those goals. Much of this information
will come directly from the vision and mission statement for the company. Setting
objectives for the goal and following up on the execution of the plan are two
critical components of the planning function. For example, a manager of a new
local restaurant will need to have a marketing plan, a hiring plan and a sales plan.

Organizing

Managers are responsible for organization of the company and this includes
organizing people and resources. Knowing how many employees are needed for
particular shifts can be critical to the success of a company. If those employees do
not have the necessary resources to complete their jobs, organization has not
occurred. Without an organized workplace, employees will see a manager as
unprepared and may lose respect for that particular managers supervisory
techniques.

Leading

Managing and leading are not the same activity. A manager manages employees;
this person makes sure that tasks are completed on time and policies are followed.
Employees typically follow managers because he or she is the supervisor and in-
charge of employees. Employees see a leader as someone that motivates them and
guides them to help meet the firms goals. In an ideal situation, the manager also
serves as the leader. Managers who want to lead effectively need to discover what
motivates their employees and inspire them to reach the company objectives.

Controlling

The controlling function involves monitoring the firms performance to make sure
goals are being met. Managers need to pay attention to costs versus performance
of the organization. For example, if the company has a goal of increasing sales by
5% over the next two months, the manager may check the progress toward the
goal at the end of month one. An effective manager will share this information
with his or her employees. This builds trust and a feeling of involvement for the
employees.

Being a manager involves many different tasks. Planning, organizing, leading and
controlling are four of the main functions that must be considered in any
management position. Management is a balancing act of many different
components and a good manager will be able to maintain the balance and keep
employees motivated.

Copyright Heather Rothbauer-Wanish

To organize guide and lead something

 2. How to built effective communication with other profession ?
Interpersonal communication must be clear, thorough and comprehensive.
Effective communication requires the ability to understand and to be
understood. A large aspect of communication is listening and responding
to the needs or desires of the person communicating
Having the ability to discern what is appropriate or inappropriate in
various situations is essential for effective communication
Social Interaction
Avoid interuption and seeming judgmental
http://www.ehow.com/about_5421324_effective-healthcare-
communication.html

Mutual respect
Open minded
Trust each other
Empathy
Didnt do judgement early
Listen to other
Use languange thats easy to understand

3. What the causes team conflict ?

According to psychologists Art Bell and Brett Hart, there are eight common causes of conflict
in the workplace. Bell and Hart identified these common causes in separate articles on
workplace conflict in 2000 and 2002.

The eight causes are:

1. Conflicting resources.

2. Conflicting styles.

3. Conflicting perceptions.

4. Conflicting goals.

5. Conflicting pressures.

6. Conflicting roles.

7. Different personal values.

8. Unpredictable policies.

http://www.mindtools.com/pages/article/eight-causes-conflict.htm

Diferences opinion
Limited trust in a team
Diferent culture and interest
 Poor communication

4. What is the benefit of effective communication with other profession?

Satisfaction
Being able to communicate your needs and desires to others can help you gain the
satisfaction that comes with being able to get whatever you need or want (as we
cannot gain anything we are unable to ask for).
Reduces Stress
Effective communication can be very helpful in reducing any interpersonal
tensions you experience. It also helps decrease miscommunication in your
personal and professional life, which can be a great source of stress.
Intimacy
Communicating effectively creates a greater sense of intimacy and closeness
between people and serves as a bridge in a relationship that connects two or more
people. Effective communication, particularly deep listening, enables people to be
open and trusting in their relationships, which is why it paves the way for deeper
intimacy.
Successful Career
The Teaching of Psychology 2002 Journal reported that the most useful career
skill reported by graduates of American universities was interpersonal skills.
According to the well known "Eye on Psi Chi" psychology magazine, 39
employers reported that their number-one desired skill for new hires was effective
communication skills.
Understanding Others
Effective communication, particularly being able to ask clarifying questions and
listening well to others, can greatly help you in understanding what the feelings
and thoughts of others are. This is beneficial because it enables you to meet the
needs of others in your life, which empowers you to make others feel good and
can increase how well liked you are by those in your life.
Being Understood
Communicating effectively through your own words and body language helps you
explain your thoughts and emotions to others, which helps you feel a sense of
acceptance, unity and belonging.
Saving Time
Communicating effectively can go a long way in helping you save time.
Particularly in a work setting, knowing when it is appropriate to communicate via
fax, email or phone or to have an in-person conversation with someone else can
save a company a lot of money and time. Communicating over the phone about a
time-sensitive issue, for example, saves the time it takes to meet with someone in
person and yet enables you to confront issues that might be too complicated for
email (or require too much back and forth).

http://www.livestrong.com/article/80948-benefits-effective-
communication/#ixzz2BPhWFOcg

Provide facilities in the resolution of health problem

Exchanging information and experince to increase knowledge
5. What should participants do during the meeting ?
Listening to other peoples opinion
 Be active but not dominating
Give constructive and positive feedback
Open minded
Show respect for the other persons point of view
6. What kinds of community service in medical ?
The Ministry of health is distinguished in two groups, namely:
1. primary health care (primary health care), or health service the community is
the most health care front, the first It takes the community at a time when they are
experiencing health problems or accident.
2. secondary and tertiary health services (secondary and tertiary health care), are
hospitals, public places require further treatment (the reference. In Indonesia there
are varying levels of hospitals, ranging from home ill type D up to class A
hospital.
http://repository.usu.ac.id/bitstream/123456789/3747/1/fkm-
juanita5.pdf

PMI (Palang Merah Indonesia)

7. How to minimize conflict in communication when we do comunity
service ?
Create Consequences
According to Business Know How, one of the ways to discourage conflict in the
workplace is to create consequences. Employees who want to engage in
productive conversation are not looking to create conflict, but employees who
cause problems just to create conflict need to understand that those actions will be
punished. Work with the human resources department and company legal team to
develop a system in which initiating conflict can be punished. Once employees
understand that conflict has consequences, they will be less apt to initiate it.
Listening
Encourage employees and managers to listen to each other in the course of a
conversation to avoid conflict. According to CareerBuilder, conflict in the
workplace sometimes can result when two parties are talking to each other but
neither is listening to the points being made. Hold training sessions on how to
listen and communicate more effectively. People in the workplace will find that
listening rather than arguing helps to get their jobs done more efficiently.
Choose Your Battles
According to management resource Management for the Rest of Us, it sometimes
is prudent to walk away from a potential conflict rather than instigate further
discussion. You also can diffuse the conflict by pointing the other party's attention
to a different issue. This may not work as a long-term solution to conflict
resolution, but it can prevent conflict long enough to allow you to work on the
issue that caused the conflict and prevent future problems.
Open Up Communication
Some employees start conflict because they want to be heard. You can reduce the
potential of that kind of conflict by creating an atmosphere of open
communication within your company. Encourage managers and executives to
leave their doors open to anyone with an issue. Open and effective communication
can be a significant deterrent to workplace conflict.
http://smallbusiness.chron.com/ways-reduce-conflict-work-place-1204.html
 o Attack the problem not persons
o Do survey (to know what was the problem), meeting to make a
voting of your team work, last make the problem solving.

8. What is the characteristic of effective communication?

There are 7 Cs of effective communication which are applicable to both written

as well as oral communication. These are as follows:

2. Completeness - The communication must be complete. It should convey all facts

required by the audience. The sender of the message must take into consideration the
receivers mind set and convey the message accordingly
3. Consideration - Consideration implies stepping into the shoes of others. Effective
communication must take the audience into consideration, i.e, the audiences view
points, background, mind-set, education level, etc. Make an attempt to envisage your
audience, their requirements, emotions as well as problems. Ensure that the self-
respect of the audience is maintained and their emotions are not at harm. Modify your
words in message to suit the audiences needs while making your message complete.

4. Clarity - Clarity implies emphasizing on a specific message or goal at a time, rather

than trying to achieve too much at once.

5. Concreteness - Concrete communication implies being particular and clear rather

than fuzzy and general. Concreteness strengthens the confidence.

6. Courtesy - Courtesy in message implies the message should show the senders
expression as well as should respect the receiver. The sender of the message should be
sincerely polite, judicious, reflective and enthusiastic.

7. Correctness - Correctness in communication implies that there are no grammatical

errors in communication.

http://www.managementstudyguide.com/seven-cs-of-effective-
communication.htm

There is feedback
Short,solid, clear and understandable
Have good characters (humble, respect, empathy,audible)
9. Could community service team compose of many background job ?

1. Know Your Limits

Most background jobs do heavy number crunching, content fetching, video transcoding, etc.
It makes sense then, that the user has to wait. That said, we want to keep that wait time to a
reasonable limit. If you need to transcode an average of 15 videos every hour, your maximum
(average) execution time for your background job is four minutes. Knowing how many jobs
you have to process at peak will help you provide enough resources to make sure that your
jobs complete in time.
Be sure youre using technology you understand. Just because something is getting lots of
attention on Hacker News doesnt mean its right for you. If you dont understand the tool
youre using you will likely have difficultly installing and operating it correctly.

2. You Did Benchmark Your Jobs Right?

Far too often in the rush to scale, folks leave out load testing. Because most background jobs
are heavy tasks, understanding the resource utilization of your jobs is extremely important.
First you want to know how much memory and CPU your most frequently utilized job
consumes. You can figure this out by submitting one job and watching its resource utilization
in top. Alternatively you can run benchmarks on the code being run in the background
(please use bmbm benchmarks!)

When benchmarking your jobs, you must use production data, and use libraries that match the
production environmentbe it 32bit or 64bit. If you have slow benchmarks and high
memory usage, review your code for areas that may create large objects (use
Model.find_in_batches and Array.each for example.)

3. Track Job Failures and Queue Length

Knowing that your jobs are performant and that youve deployed adequate resources is a
start, but youre not quite there yet. At some point your jobs will fail due to resource
starvation, bugs in your code or other unexpected monkey wrenches. The last thing you want
is an inbox full of emails from your hard-earned customers informing you that the site is
broken.

Use an exception notifier (such as hoptoad) to instrument your jobs. If your background job
implementation defaults to automatically deleting failed jobs, disable this feature. Make sure
you can easily pause the processing of specific jobs when you receive numerous failure
alerts. Implement a failure job to test that your notification system works. Generate graphs
that make it easy to visualize your job queue.

4. Know the Hidden Pitfalls

Make sure your Monit or God config starts one or two fewer workers
than you expect your instance to be able to handle. This leaves
headroom, so if a job or two hangs (or gets backed up) your system
will stay out of swap and the jobs will complete.

Delayed Job uses UTC time; if your workers use local time and your
database uses UTC (or vice versa), this may cause issues with jobs
failing to be executed.

Loading the full Rails environment increases resource costs and job
processing time; only load what you need when you need it. If you
have a job that is particularly memory or resource intensive, split it
 into multiple jobs so the work can be divided over additional
servers.

Make sure you set timeouts for your jobs; you dont want to pull an
RSS feed and wait forever just for the HTTP timeout.

5. Dont Use BackgrounDRb

Friends dont let friends use backgrounDRb. BackgrounDRb served its purpose with
excellence when it was created (at a time when there were no alternatives). Now there are
many alternatives to get the job done that dont leak memory and work reliably (like our
recommended backgroundjob and delayed_job).

http://www.engineyard.com/blog/2009/5-tips-for-deploying-background-jobs/

10. What is the characteristics good chairman?

A good chairperson will:

speak clearly and succinctly;

be sensitive to the feelings of members;

be impartial and objective;

start and finish on time;

be approachable;

have an understanding of the voluntary and community sector;

be tactful;

have knowledge of the organisation's key networks;

be able to delegate;

have experience of management committee involvement;

show interest in member's viewpoints;

have sound knowledge of the organisation's work;

 have an ability to respect confidences; and

ensure decisions are taken and recorded.

http://www.diycommitteeguide.org/article/characteristics-good-
chairperson

Be sensitive the feeling of member

Staming interpersonal or as a conector
Fair
Want to learn from mistakes

11. What is the role of chairman in the meeting ?

o Chairing a Meeting of Your Superiors
o Chairing a Mixed Meeting
o Ensure the Meeting Starts Well
o Maintaining Progress
o Staying in Control
o Summing Up
http://www.getahead.uk.com/gwmt07-role-of-chairman.htm

ensure the meeting start well

manage time of the meeting
decision maker

12. What is the purpose of meeting ?

Meeting pupose are to:
Inform.
Seek ideas.
Seek clarification.
Resolve problems.
Discuss proposals/ways of working.
Take decisions.
Settle disputes.
http://www.lindsaywright.co.uk/M101%20-%20Minute%20Writing.pdf

To reach the goal

To solve many problem
Give information
To evaluate
13. What tools can we use to help the problem in meeting ?
Focus on what can be done
14. What are the duty of manager ?

The duty of a manager are many and include:

Ensure that procedures are being followed

Track schedules and budgets

 Moralize the team

Plan ahead and decide what gets done and when

Set priorities

Hire and fire team members

Ensure product quality

http://wiki.answers.com/Q/What_are_managers%27_duties

Organize the team

15. What factors which could affect in effective communication ?

Confident
Languange
Knowlegde
Attitude
Good teamwork
motivation
16. What should we concern in meeting ?
Background
Participants
Goal
method
17. How can make a good teamwork ?
Effective teams possess the following features:
o a common purpose
o measurable goals
o effective leadership and conflict resolution
o good communication
o good cohesion and mutual respect
o situation monitoring
o self-monitoring
o Flexibility
http://www.who.int/patientsafety/activities/technical/who_mc_topic4.
ppt

Mutual respect
Clear & know the rules
Be respect for other opinion or other solution
18. What are strategies for solving the conflict managements ?

Conflict Management Strategies

There is a menu of strategies we can choose from when in conflict situations:

Forcing - using formal authority or other power that you possess to satisfy your
concerns without regard to the concerns of the party that you are in conflict with.
 Accommodating - allowing the other party to satisfy their concerns while neglecting
your own.

Avoiding - not paying attention to the conflict and not taking any action to resolve it.

Compromising - attempting to resolve a conflict by identifying a solution that is

partially satisfactory to both parties, but completely satisfactory to neither.

Collaborating - cooperating with the other party to understand their concerns and
expressing your own concerns in an effort to find a mutually and completely
satisfactory solution (win-win).

http://www.wright.edu/~scott.williams/LeaderLetter/conflict.htm

Focus on the issue

Attack the problem

Doctor as a
Concept Mapping
manager

problem

Effective
communication

Team
work

Communication
Communicati
interprofession
on other
profession
Preparing
Problem solving
teamwork