Overall:

A front desk receptionist greets visitors as they arrive at a hotel, they usually does a
number of administrative tasks as well, including distributing mail and filing. Depending
on the workplace, a person in this position may specialize in things like billing, making
reservations, or helping with security. the primary role of a front desk official is to
present the organization in the best possible manner. Front desk job description or
receptionist job description will vary from one industry to another.
another.

essential fuction
responsible for greeting the visitors who are coming in the office and also answer their
basic queries
Greet, register, and assign rooms to guests of hotel
responsible for collecting payments from guests
,making reservations over the phone, making electronic reservations,
maintain hotel room inventory,
Efficiently performed tasks and projects delegated by General Manager
responsible for distribution of mails, deleting the junk mails and prioritizing the important
mails that are required
required for business purposes.
responsible for dispatching and receiving important documents, preparing financial
correspondences, filing documents, making photocopies and sending faxes.
Ensure that any emergency patient is offered immediate attention if at all possible.
Distribute passport and consular forms to clients as required.
Call all "no-
"no-shows" 10-
10-15 minutes after the time they were to have arrived and get them
rescheduled.
Keep and use a "short notice" list for use in covering canceled appointments.
Make sure the reception area is clean and orderly so it is a pleasant place for clients to
wait.
Help people to reach the correct destination.
answer telephone, screen and direct calls
take and relay messages
provide information to callers
direct persons to correct destination
deal with queries from the public and customers
ensure knowledge of staff movements in and out of organization
monitor visitor access and maintain security awareness
prepare correspondence and documents
receive and sort mail and deliveries
deliveries
schedule appointments
maintain appointment diary either manually or electronically
organize conference and meeting room bookings
co-
co-ordinate meetings and organize catering
monitor and maintain office equipment
control inventory relevant to reception area
tidy and maintain the reception area

non essential fuction

help vister to book the airticket
help vister with the travel arrangements
help vister to look after their belonging
to satfiy vister wants and needs
provide the translation
translation services to vister
vister
provide general administrative and clerical support
must possess a positive and upbeat personality with a desire to deliver outstanding
customer service to our guest
Courteously answer phone inquiries from patients or clients.
Keep appointment book accurately
accurately filled in. Make sure appointments are entered with
name, phone number and exact procedure.
Be responsible for the flow of patients and clients. If it slows down or jams up, find out
why and do what you can to expedite the flow.
Be responsible for directing
directing clients to educational information that will be helpful to them.
Keep up to promote
promote the new products or service of hotle
To ensure good working relationships with colleagues in the Reception area and other
departments of the hotel.
To ensure that upon arrival the details of each guests stay are accurate and any special
requirements have been actioned.
To ensure that guests receive high quality service
To promote loyalty amongst a broad range of customers