Escolar Documentos
Profissional Documentos
Cultura Documentos
Project:
Date:
Usability Testing
Script, Method, Template
What is Usability Testing?
Usability testing is a method where representative users try typical tasks on a product such as a website or
prototype. Generally, a moderator will be sitting with the user. A second person may be observing the
session and taking notes.
The purpose of testing is to identify any usability issues that occur, collect qualitative data on the users’
experience on the website and find out how satisfied users are with the product.
A usability testing script is used to help:
Objective Digital Pty Ltd 3/50 York St Sydney NSW 2000 T 1300 85 80 15 ABN 98 121 747 188 1
www.objectivedigital.com
Client:
Project:
Date:
written; the moderator should use the prompts to form their own questions. The moderator should probe
and follow-up respondents behaviour, comments and language.
There are two methods used in the script: RTA and Think Aloud. Each technique has its own advantages.
What is RTA ?
RTA stands for Retrospective Think Aloud protocol. With eye tracking hardware and software, users
are asked to complete a task silently and on their own. Once the task is complete, the moderator plays
back the dynamic eye tracking video while asking the user about their underlying motivations and
experiences. This allows the participant to get on with their task so they are not distracted during the
task. A user’s feedback is often more considered when replaying the eye tracking video.
What is Think Aloud?
Think aloud is widely used in usability research. During a task, the user is verbalising their actions and
thoughts out loud whilst navigating the site. This technique gives immediate feedback during a task
and means the participant is not relying on memory to provide feedback on things they experienced.
However, the participant is under more cognitive load (talking to the facilitator) than they would be if
they would be sitting at home and this may change their behaviour.
When?
Test early and test often.
The earlier you start with testing the easier and less expensive it is to change the system. The more you
test, the more confident you can be that the end product will actually meet the users’ needs and the
experience is optimised.
You can test paper prototypes or HTML prototypes of working websites. What matters is that you test
throughout the UCD project to ensure a successful outcome.
Objective Digital Pty Ltd 3/50 York St Sydney NSW 2000 T 1300 85 80 15 ABN 98 121 747 188 2
www.objectivedigital.com
Client:
Project:
Date:
Objective Digital Pty Ltd 3/50 York St Sydney NSW 2000 T 1300 85 80 15 ABN 98 121 747 188 3
www.objectivedigital.com
Client:
Project:
Date:
Facilitator script:
Welcome
Thank you for coming. Today we are testing [X]. Your feedback will help us make sure the system works
well. We are going to get you to [explain main scenario/task], and observe you as you go.
With your permission, we're going to record the computer screen. During the session we will also track your
eye movements with our eye tracking machine. The eye tracking will be used only to help us work out how
to improve the site.
Once you’re finished you’ll be asked to complete a questionnaire and have a chance to ask questions or
make comments about the experience.
First of all we are going to ask you to complete some tasks silently on the website, and then we
will ask you about it afterwards.
Sometimes you will be asked for your name and address. At the end of the day, all data is
deleted, so nothing will be kept.
If relevant: When you are asked to put in a credit card number, please use the number on this
sheet.
Are you ok with being taped? Do you have any questions before we begin?
Objective Digital Pty Ltd 3/50 York St Sydney NSW 2000 T 1300 85 80 15 ABN 98 121 747 188 4
www.objectivedigital.com
Client:
Project:
Date:
SCENARIOS
This first task you will complete silently (using RTA method).
Stages of RTA
1. User is calibrated for eye tracking.
2. User is asked to complete a task on their own, without intervention and without being asked to voice their thoughts.
3. Moderator/observer watches user eye traces in real time and notes any interesting gaze patterns.
4. On completion of the task, the moderator asks the user to comment on the dynamic replay of their eye-movements. The user
is shown the video of their eye traces while the moderator can probe further on the underlying motivations of the user.
Task 1
Moderator to explain scenario 1 or give user sheet with description
[Explain scenario 1]
To fill in by moderator:
First click: _____________________________________
Questions:
- How satisfied were you with your ability to achieve the task’s objective (circle one)
Strongly dissatisfied Dissatisfied Neutral/Don’t know Satisfied Extremely satisfied
1 2 3 4 5
Objective Digital Pty Ltd 3/50 York St Sydney NSW 2000 T 1300 85 80 15 ABN 98 121 747 188 5
www.objectivedigital.com
Client:
Project:
Date:
Task 2
Moderator to explain scenario 2 or get user to read off sheet
[Description Scenario 2]
To fill in by moderator:
First click: _____________________________________
Questions:
- How satisfied were you with your ability to achieve the task’s objective (circle one)
Strongly dissatisfied Dissatisfied Neutral/Don’t know Satisfied Extremely satisfied
1 2 3 4 5
Objective Digital Pty Ltd 3/50 York St Sydney NSW 2000 T 1300 85 80 15 ABN 98 121 747 188 6
www.objectivedigital.com
Client:
Project:
Date:
Task 3
Moderator to explain scenario 3 or get user to read off sheet
[Description scenario 3]
To fill in by moderator:
First click: _____________________________________
Questions:
- How satisfied were you with your ability to achieve the task’s objective (circle one)
Strongly dissatisfied Dissatisfied Neutral/Don’t know Satisfied Extremely satisfied
1 2 3 4 5
Objective Digital Pty Ltd 3/50 York St Sydney NSW 2000 T 1300 85 80 15 ABN 98 121 747 188 7
www.objectivedigital.com
Client:
Project:
Date:
Now, as you complete the remaining tasks, we would like you to think aloud as you go, so we can
understand your thinking as you use the site. Please as you navigate let me know what you are thinking and
why are doing things.
Task 4
Moderator to explain scenario 4 or get user to read off sheet
[Description scenario 4]
To fill in by moderator:
First click: _____________________________________
Questions:
- How satisfied were you with your ability to achieve the task’s objective (circle one)
Strongly dissatisfied Dissatisfied Neutral/Don’t know Satisfied Extremely satisfied
1 2 3 4 5
Objective Digital Pty Ltd 3/50 York St Sydney NSW 2000 T 1300 85 80 15 ABN 98 121 747 188 8
www.objectivedigital.com
Client:
Project:
Date:
Task 5
Moderator to explain scenario 5 or get user to read off sheet
[Description scenario 5]
To fill in by moderator:
First click: _____________________________________
Questions:
- How satisfied were you with your ability to achieve the task’s objective (circle one)
Strongly dissatisfied Dissatisfied Neutral/Don’t know Satisfied Extremely satisfied
1 2 3 4 5
Objective Digital Pty Ltd 3/50 York St Sydney NSW 2000 T 1300 85 80 15 ABN 98 121 747 188 9
www.objectivedigital.com
Client:
Project:
Date:
Task 6
Moderator to explain scenario 6 or get user to read off sheet
[Description scenario 6]
To fill in by moderator:
First click: _____________________________________
Questions:
- How satisfied were you with your ability to achieve the task’s objective (circle one)
Strongly dissatisfied Dissatisfied Neutral/Don’t know Satisfied Extremely satisfied
1 2 3 4 5
Objective Digital Pty Ltd 3/50 York St Sydney NSW 2000 T 1300 85 80 15 ABN 98 121 747 188 10
www.objectivedigital.com
Client:
Project:
Date:
GENERAL QUESTIONS
Moderator to ask general questions summarising the usability testing session. Customise/add/remove
questions where necessary.
What is your overall impression of the site/prototype you have seen today?
What was your favourite aspect of the website that you worked with today?
What was your least favourite aspect of the website that you worked with today?
Is there anything that you feel is missing on this site? (Probe: content or site features/functions)
Is there anything you would change on the website? What would be the first thing?
Objective Digital Pty Ltd 3/50 York St Sydney NSW 2000 T 1300 85 80 15 ABN 98 121 747 188 11
www.objectivedigital.com
Client:
Project:
Date:
SATISFATION RATINGS
[Respondent to fill in the satisfaction rating questions.]
Please circle the number to rate the product you used today. Don’t think too long about each statement. If
you don’t know how to respond, simply check box 3.
Strongly 2 3 4 Strongly
agree disagree
Thank you very much for your participation. The website will be better thanks to your effort
Objective Digital Pty Ltd 3/50 York St Sydney NSW 2000 T 1300 85 80 15 ABN 98 121 747 188 12
www.objectivedigital.com