Dana P.

Childs
348 Salem Glen Way
Conyers, GA 30013
dchilds79@hotmail.com
973.393.1721

Education
Alcorn State University 8/1998 5/2002
Bachelor's Degree, Mass Communications Lorman, MS
Presidential Scholar-Athlete 1998 2002
Communications Student of the Year 2002

Skills
Multitude of internal communication methods
Familiar with fast-paced corporate environment
Works well under severe time constraints
Proficient with MS Office Suite programs
Scriptwriting, photography and media production
Excellent written and oral communication
Hi-volume data entry and editing experience
Web content editing & design
Grasps new concepts quickly
Familiar with Mac and PC Platforms
Handling time-sensitive information
Well-organized & attention to detail
Reliable, persistent, and energetic
Web, hard copy & TV script formats

Employment
Atkins Global 3/2017 Present
Atlanta Traffic Management Operations Center
Provides traffic information to the travelling public via Georgia 511
Monitors congestion and incident information using advanced software and a myriad of electronic
devices
Manage incidents occurring on interstates and state routes throughout the entire state
Responsible for contacting necessary responders for incidents as needed
Receive requests for HERO assistance from the public and emergency agencies and dispatch
units
Implements travel time postings on highway signs during peak traffic hours as needed
Deploys traffic signal technicians throughout the state in response to signal issues
Activates Amber/Silver Alerts or other messages on regional devices as outlined in SOPs
Receives and responds to emails or re-directs to appropriate staff as necessary
Coordinates with other DOT agencies to ensure the most accurate information is available to the
public
Researches, identifies and reviews planned construction, maintenance, and special events and
activities as required

Department of Transportation, The State of NJ 12/2015 1/1/2017

Communications Dispatcher Hamilton, NJ
Dispatched maintenance and electrical crews to statewide emergency and non-emergency issues
utilizing 2-way radios and telephones in a 24/7/365 communications center
 Prioritized calls, documented incident details, dispatched Incident Management Units for severe
incidents and/or road closures and notified statewide and regional traffic operations as situations
change
Worked with NJ State Police and local agencies to resolve traffic issues in a timely manner
Dispatched Safety Service Patrol in northern and southern regions
Worked independently, as well as within a team, to maintain database information and location of
crews
Handled citizen calls, verified information through appropriate channels and directed them to
specific departments

TRANSCOM, Division of The Port Authority of NY/NJ 11/2014 - 12/2015

Technical Traffic Analyst Jersey City, NJ
Maintained a real-time traffic database for NJ511 within a 24/7/365 information center
Provided travel times, delays, accident, incident and inclement weather information regarding
roadways to over 14 agencies
Advised agencies of regional notifications for state roads, bridges and tunnels utilizing cameras,
scanners, roving units and NJ511 call center tips

Navteq Traffic, a Nokia Company 11/2004 - 7/2012

(Formerly Traffic.com)

Navteq - Nokia Traffic 10/2007 - 7/2012

Senior Shift Editor & WPIX (CW-11 NYC) TV Producer Secaucus, NJ
Monitored traffic cameras, police/fire scanners, info gathering planes and vehicles, data sensors
and handled incoming calls including verification of all data for a 24/7/365 operations center
Built and maintained relationships with local, state and federal officials/agencies
Trained and supervised new employees
Gathered, wrote and disseminated real-time traffic information to clients and end-users for
Nokias web-based distribution systems
Utilized routers, patch bays and aggressive monitoring of network transmission and feeds for
quality control
Worked with proprietary software applications such as TIMS 2 - Traffic Incident Management
System
Generated 2 & 3D Maps and scriptwriting for WPIX CW-11 CommuterCast online and news
broadcast traffic reports

Traffic.com, a Navteq Company 2/2007 10/2007

National Traffic Operations Senior Shift Editor Wayne, PA
Overseeing multiple markets nationwide, managing over 30+ rotating full and part-time
employees, new hire training and resolving scheduling conflicts for a 24/7/365 operations center
Acting liaison between Navteq Corporate Division, National Ops Supervisor, Local Ops Center
Managers, IT Department, peer & part-time associates, clients, and local, state and federal
officials/agencies to ensure smooth shift functionality
Aggressive monitoring of network transmission for quality control
Composed and disseminated real-time traffic information to clients and end-users for NAVTEQs
web-based distribution systems

Traffic.com 11/2004 2/2007

Shift Editor & Part Time WAGA (FOX 5 ATL) TV Producer Atlanta, GA
Shift editing and producing for Atlanta, GA, Birmingham, AL, Memphis, TN and Greenville, SC
 Configured and disseminated traffic information to clients and end-users for the Traffic.com web-
based distribution systems
Monitored traffic cameras, data sensors and handled incoming calls including verification of all
data
Built and maintained relationships with local, state and federal officials/agencies
Worked with proprietary software applications such as TIMS - Traffic Incident Management
System
Generated 2 & 3D Maps and scriptwriting for WAGA Fox 5 SkyFox Good Day Atlanta & evening
news broadcast traffic report hits