DONALD HINES

8717 WIDE ROAD (850) 933-9916

TALLAHASSEE, FL 32305 donhines828@gmail.com
O BJECTIVE
To obtain career employment in Information Technology with an opportunity for advancement.
E MPLOYMEN T
August 2013Present PBS & Associates Tampa, FL
Independent Remote Administrative Service Representative
Manage data entry, report generating, and edit corporate and consumer training materials

relating to the credit and debt industry.

Provide remote technical support and helpdesk solutions for employees and management.

Develop corporate training and consumer sales presentations in PowerPoint. Manage web

content using Adobe Muse, design training material frontispiece in Publisher, provide analytics
in Excel Pivot Charts, and schedule and coordinate meetings in Outlook.
October 2007September 2012 Florida Department of Corrections Crawfordville, FL
REEFS Educator
Designed and developed computer-related education to prison inmates. Curriculum included

Windows XP, Microsoft Office (Word, Excel, and PowerPoint), and typing.
Generated report statistics on student proficiencies and compared this data with state-wide

recidivism rates.
Provided business, finance, and credit and debt management education in order to help

decrease recidivism and to increase successful re-entry into society.

E DUCATI ON

2015Present Liberty University Lynchburg, VA

B.S., Information Technology: Data Networking and Security.

Expected Graduation Date: December 2018.

Deans List, Spring 2016Present

Sigma Beta Delta, National Honor Society Member

Relevant Courses: Intermediate Business Computer Applications, Business Common

Professional Components, Introduction to Information Sciences & Systems, Introduction to

Computing Sciences, Object-Oriented Programming, Web Architecture & Development,
Advanced Object-Oriented Programming, IS Hardware & Software, Database Management
Systems, Studies in Information Security, Systems Administration, Integrative Programming &
Techniques, Introduction to Human-Computer Interaction, Enterprise Systems & Integration,
Networks, Network Security, Information Security Planning, Cyber-Security, Advanced
Networking & Communications Systems.
C OMPETENCIES

Competent in Microsoft Office 2013/2016 Professional (Word, Excel, Publisher, Outlook,

PowerPoint, and Access) and current Windows Operating Systems: 7 Enterprise, 8.1, and 10.
Office Peripherals: Fax, PA systems, telephone, xerography, scanners, document shredders,
file management, scientific and graphic calculations, document printing, local and wide area
networks, wireless routers, uninterruptible power supplies, etc.
Hardware Competencies: SATA hard-disk drives, solid-state drives, optical drives, motherboards,
Intel/AMD processors, RAM memory cards, PCI cards, local and wide area networks, graphics
and sound cards, dual and multiple monitors, projection systems, etc.
Software Competencies: Microsoft operating systems, antiviruses, firewalls, device firmware and
drivers, and troubleshooting (e.g. configuring, diagnosing, repairing, upgrading, and optimizing)
software, website development, data recovery/backup, etc.