A Comparative Study of Public and Private Bank

Episteme: an online interdisciplinary, multidisciplinary & multi-cultural journal
Bharat College of Commerce, Badlapur, MMR, India
Volume 2, Issue 5 March 2014
A COMPARATIVE STUDY OF JOB SATISFACTION OF EMPLOYEES IN

PUBLIC & PRIVATE SECTOR BANKS - WITH REFERENCE TO THANE
REGION
By Aarti Varma. P
A. E. Kalsekar Degree College
Mumbra
Email ID: sejalshok@yahoo.com
ABSTRACT:-
Banks plays a very important in Indias economic development. Human resource (men)
has vital role in the success of any organization. A satisfied and hard working employee is a
backbone of any organization. The profitability, productivity and success of any bank depend
upon the satisfied workforce. Job satisfaction refers to how content an individual is with his or
her job. A satisfied employee is direct link between growth of bank and employees job
satisfaction. Satisfied employee are committed and motivated which result in success of bank.
The paper attempts to find out the basic reason for satisfaction and dissatisfaction among the
employees of public sector and private sector bank in Thane region.
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INTRODUCTION:-
Job satisfaction is one of the most crucial but controversial issues in industrial psychology
and behavioral management in an organization. It is most widely investigated job attitude. It is
refers to employees general attitude towards its job. It is pleasurable or positive emotional state
resulting from the appraisal of ones job or job experience.
The important factor that contribute to higher level of job satisfaction are-
Challenging and responsible job.

Promotional opportunities.
Impartial treatment by the management.
Job satisfaction.
Attractive salary and perks.
Freedom in work situation.
Participative management.
Welfare facilities like medical, uniform, canteen etc.
It depends upon individual mind, people tend to evaluate, and they look at their work
experience in term of like and dislike and develop a feeling of satisfaction and dissatisfaction.
ABOUT THANE REGION:-
Thane region is one of the growing well connected suburbs. The city of Thane is an
important township. It is fast emerging city. The economic activities have largely contributed to
the growth of Thane region. It has well developed infrastructure thus becoming center of
attraction for migrants from metro cities & rural areas. There are large number of industries&
offices situated in Thane region. Real estate is also blooming in this region, thus has given
opportunity to number of banks to enter in this region.
OBJECTIVES OF STUDY.
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1. To analyze the satisfaction level of employees in public & private sector bank.
2. To access the level of satisfaction associated with nature of job & working atmosphere.
RESEARCH METHODOLOGY
To achieves the objectives of the study data is collected through
Sources of data
Primary- Questionnaire & personal interview
Secondary- journal, Magazines, books& online resources
Sampling plan
Population Bank employees selected from various public &private sector banks operating in
thane region
Sampling design
Simple random sampling method for selecting banks employees large about 26to60 years
Sample size
3 public sector banks (Canara bank, State bank of India, Bank of Maharashtra), 3 private sector
bank (ICICI, HDFC, DCB). 25 employees from each bank i.e. 25x6=150 employees.
LIMITATION:-
Respondent might be based & not interested to give complete information.

Data collection has been done from limited employees hence finding have goy their own
limitation.
RESULT & FINDINGS
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A self developed, well structured questionnaire was used to measure job satisfaction.
Systematic research methodology was used to arrive at conclusion. Scaling technique was used
to measure dimension of job satisfactions. To evaluate the questionnaire ordinal Likers 5 point
scale used [highly satisfied, satisfied neutral, dissatisfied, highly dissatisfied]
IN TERMS OF SALARY
SALARY
public private
35
25
21
19
17
13
7
5 4
0
Highly satisfied Satisfied Neutral Dissatisfied Highly dissatisfied
IN TERMS OF ORGANISATIONAL CULTURE
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ORGANISATIONAL CULTURE
public private
39
29
19 19
11 12
9
7
5
0
Highly satisfied satisfied neutral dissatisfied highly dissatisfied
IN TERMS TIME SCHEDULE
TIME SCHEDULE
Public private
42
28 27
15 15
11
7
5
0 0
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IN TERMS OF JOB SECURITY
JOB SECURITY
public private
49
24
19 18
15
13
10
2
0 0
IN TERMS OF WORK LOAD
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WORK LOAD
public private
35
23
19
17
15
11
9 9
7
5
IN TERMS OF WORK RELATIONSHIP
WORK RELATIONSHIP
public private
37
31
25
19
13 14
9
0 0 1
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IN TERMS OF JOB PROVIDES ENOUGH FREEDOM
JOB PROVIDES ENOUGH FREEDOM

public private
34
22 21
20
13
10 9 10 10
IN TERMS OF DIRECTION & FEED BACK
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DIRECTION & FEED BACK

public private
33
27
19 19
15
12 11
7 7
IN TERMS OF SATISFACTION WITH BENEFITS
SATISFACTION WITH BENEFITS

public private
37
29
25
21
15
7 7
5 4
0
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IN TERMS OF JOB COMMITMENT
JOB COMMITMENT
public private
35
23
21 21
15
13
11
6 5
0
IN TERMS OF GENERAL WORKING CONDITION
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GENERAL WORKING CONDITION

public private
33
27
19 19
13
11 11
9
7
IN TERMS OF PROMOTION POLICY & PAY POTENTIAL
PROMOTION POLICY & PAY POTENTIAL

public private
42
28
23
19
17
11
5 5
0 0
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IN TERMS OF WELFARE MEASURES
WELFARE MEASURES
public private
42
27
24
20
17
10
6
4
0 0
Interpretations as per findings are as under
Employees of public sector banks are most satisfied in terms of salary as compared to
private sector bank reward& compensation are provided appropriately on time.
Organizational culture is found higher among public sector bank employees as compared
to private sector bank employees. Private sector bank employees facing difficulties in
maintaining healthy relation with their bosses.
Employees of private banks are not satisfied with their time schedule as they have to
work for long hours, whereas public sector bank employees are more comfortable with
their time schedule.
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In case of job security employees of public sector bank as free from the fear of job
insecurity, whereas the employees of private sector banks have fear in their mind about
the insecurity of their jobs.
Work load is quite fair in public sector bank as compared to private sector bank.
Private sector bank employees are less satisfied whereas public sector employees are
satisfied with their superiors due to good& healthy work relationship.
Freedom at work place is more satisfactory in public sector bank rather than private
sector banks.
Employees of public sector banks are satisfied as they get appropriate & adequate
direction from their superior. Timely feedbacks for their performance are provided on
time but the same is dissatisfactory among private sector employees.
Benefits such as loan, bonus etc. is provided by the banks to the employees, public sector
bank employees are satisfied where as a majority of private sector banks employees are
dissatisfied.
Private bank employees are less committed to their job as compared to public sector bank
employees in term of salary, work, culture, time, work load.& other benefits.
General working condition is quite satisfactory for public sector bank whereas private
sector banks employees have to work for long hours so they are quite dissatisfied.
Promotion policy & pay potential are less satisfactory in private banks because of job
insecurity where as public sector bank employees are satisfied inspite of less pay.
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Welfare measure provided to public sector bank employees is quite satisfactory, where as
private sector banks employees are quite dissatisfied.
CONCLUSION
From the above it is concluded that employees of public sector banks are more
satisfied than private sector bank employees. Job security, welfare measures, salary, time
schedule, work load & organizational culture are the most important factors of job satisfaction.
In public sector banks employee have good & healthy work environmental, good
relation with their bosses, whereas private sector bank employees have to struggle to maintain
stability at work place & good relationship with their bosses. Job commitment is higher in public
sector banks.
It in concluded that any change in work force is reflected in the output therefore
(men) human resources to be looked constantly for the better performance of the bank. Bank
need to have grievance handling system to reduce discontent among the employee,effective
promotion system and pay potential should be implemented
Human resources i.e. man are one of the most important resources in an organization and
so they should be managed effectively.
REFERENCES
S.P. Rao , HR management , India PHI ,2005.
Vroom .V.H (1995), Work and Motivation, New York , NY:Wiley.
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Aamdott .M,( 2009) Industrial &Organizational Psychology, Belmart,CA. Cengage, Learner.
C.R Kothari ,Research Methodology ,Methods &Techniques ,Vishwa Prakashan.2006
A Research Paper On Job Satisfaction In Banking By Ratnamani, Vol.3 ,2013, Issue No.11
(Nov)
Spect ,P.E 1997 Job Satisfaction Application, Assessment, Causes And Consequences ,Thousand
Oaks , Ca Sage Publication, Inc.
BCC-ISSN-2278-8794

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Episteme: an online interdisciplinary, multidisciplinary & multi-cultural journal

Bharat College of Commerce, Badlapur, MMR, India

Volume 2, Issue 5 March 2014

A COMPARATIVE STUDY OF JOB SATISFACTION OF EMPLOYEES IN

A. E. Kalsekar Degree College

Email ID: sejalshok@yahoo.com

Bharat College of Commerce, Badlapur, MMR, India

Volume 2, Issue 5 March 2014

Challenging and responsible job.

ABOUT THANE REGION:-

Bharat College of Commerce, Badlapur, MMR, India

Volume 2, Issue 5 March 2014

To achieves the objectives of the study data is collected through

Primary- Questionnaire & personal interview

Secondary- journal, Magazines, books& online resources

Respondent might be based & not interested to give complete information.

RESULT & FINDINGS

Bharat College of Commerce, Badlapur, MMR, India

Volume 2, Issue 5 March 2014

Highly satisfied Satisfied Neutral Dissatisfied Highly dissatisfied

IN TERMS OF ORGANISATIONAL CULTURE

Bharat College of Commerce, Badlapur, MMR, India

Volume 2, Issue 5 March 2014

Highly satisfied satisfied neutral dissatisfied highly dissatisfied

IN TERMS TIME SCHEDULE

Highly satisfied satisfied neutral dissatisfied highly dissatisfied

Bharat College of Commerce, Badlapur, MMR, India

Volume 2, Issue 5 March 2014

IN TERMS OF JOB SECURITY

Highly satisfied satisfied neutral dissatisfied highly dissatisfied

IN TERMS OF WORK LOAD

Bharat College of Commerce, Badlapur, MMR, India

Volume 2, Issue 5 March 2014

Highly satisfied satisfied neutral dissatisfied highly dissatisfied

IN TERMS OF WORK RELATIONSHIP

Highly satisfied satisfied neutral dissatisfied highly dissatisfied

Bharat College of Commerce, Badlapur, MMR, India

Volume 2, Issue 5 March 2014

IN TERMS OF JOB PROVIDES ENOUGH FREEDOM

JOB PROVIDES ENOUGH FREEDOM

Highly satisfied satisfied neutral dissatisfied highly dissatisfied

IN TERMS OF DIRECTION & FEED BACK

Bharat College of Commerce, Badlapur, MMR, India

Volume 2, Issue 5 March 2014

DIRECTION & FEED BACK

Highly satisfied satisfied neutral dissatisfied highly dissatisfied

IN TERMS OF SATISFACTION WITH BENEFITS

SATISFACTION WITH BENEFITS

Highly satisfied satisfied neutral dissatisfied highly dissatisfied

Bharat College of Commerce, Badlapur, MMR, India

Volume 2, Issue 5 March 2014

IN TERMS OF JOB COMMITMENT

Highly satisfied satisfied neutral dissatisfied highly dissatisfied

IN TERMS OF GENERAL WORKING CONDITION

Bharat College of Commerce, Badlapur, MMR, India

Volume 2, Issue 5 March 2014

GENERAL WORKING CONDITION

Highly satisfied satisfied neutral dissatisfied highly dissatisfied

IN TERMS OF PROMOTION POLICY & PAY POTENTIAL

PROMOTION POLICY & PAY POTENTIAL

Highly satisfied satisfied neutral dissatisfied highly dissatisfied

Bharat College of Commerce, Badlapur, MMR, India

Volume 2, Issue 5 March 2014