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Christopher Root

1281 E Shadow Ridge Drive, Apt 10W, Midvale, UT 84047 crayroot@gmail.com (801)

Experience Team Lead Engineer RSA Security (Feb 2016-Present)

Conducted interviews, new employee training, resource provisioning,
case management/distribution, Knowledge Base development
On-call representative for high profile returning clients during post-
sales installation and configuration
Represented Archer Support Utah at RSA Tech Fest 2016
Received Gold Award for highest worldwide customer satisfaction
ratings across all RSA products while closing the highest number of
cases in consecutive quarters

Technical Support Engineer III RSA Security (July 2015-Feb

Developed case methodology/efficiency presentation for nationwide
support team
RSA Archer eGRC platform 5.x/6.x product support, utilizing
Salesforce, JIRA, WebEx remote collaboration, and cloud VM for
quality testing
Troubleshooting web servers, SQL servers, IIS configuration, database
migrations, data imports, data feeds, Access Control, LDAP,
calculation design, email notifications, Active Directory, SSL/SSO,
performance, and hardware provisioning
Guided platform installations and audits across single-host, multi-
host, and virtualized Windows Server 2008/2012R2 environments

Data Conversion Operator United States Postal Service (2002-

Designated as lead for high priority live mail platforms and trained on
all available systems, including experimental and international
Ranked in top 5% for speed and accuracy in the final Remote
Encoding Center remaining out of 55 closed facilities

Network/Server Administrator Forearm (2000-2001)

Launched entrepreneurial local e-sports startup involving LAN gaming
tournaments for cash or hardware prizes acquired via
sponsorship/entrance fees
Designed infrastructure and evaluated cost effective upgrades to
ensure uptime during periods of high traffic/CPU load
Resolved technical issues involving network connectivity, OS
installation, drivers, hardware failure, firewalls and security

Education Bachelor of Science in Information Technology with Security emphasis at

Western Governors University (Fall 2017)
CompTIA A+/Network+/Linux+/Security+ Certified
LPIC-1/SUSE Certified Linux Administrator
RSA Archer 5.x/6.x Administrator I/II

Skills & HTML5, CSS, JavaScript, and SQL Fundamentals/Tracing

Interests Windows Server 2008/2012 Administration
90 WPM Typing and Technical Writing
Organizer for Utah Outdoors Meetup (3,000 members)
Linux CLI, Bash scripting, Raspberry Pi
PC Building, Gaming, and Benchmarking
Ethical Hacking, Information Systems, Project Management