STEVEN MOSS

6 Rodney House, Millennium Walk, Newport, NP19 0NW

Tel: 07792 416258 Email: stevemoss17@hotmail.com

CAREER PROFILE

A confident, professional project/line manager and researcher with excellent administrative

and leadership skills, expertise in the use of digital technology and social media, and
extensive experience of working in marketing, public relations and finance functions within
customer-oriented, education environments.

KEY SKILLS AND STRENGTHS

Business/Management: Project management and problem-solving: exploration and

development of new initiatives through independent, original
research work, implementation, completion and evaluation of
projects
Line and team management, recruitment and staff training
Event management: organisation and supervision of high-profile
events, such as a major University alumni reunion
Commercial awareness: experience of working in customer-
oriented environments, with a particular focus on decision making,
marketing, qualitative and quantitative analysis, and financial
management
Communication: Excellent communication skills
Well-developed presentation skills: extensive experience including
presentation of information in a professional and academic capacity
to large and small groups
Excellent writing skills: developed through activities such as
producing reports, writing funding bids and editing publications and
web pages
IT and Computing: Microsoft Office (Word, Excel, Access, PowerPoint, Publisher)
Web page development
Adobe Photoshop/Office
Agresso finance software
Extensive social media use

CAREER HISTORY

04/2016 2017: University of South Wales Senior Administrative Officer

Line management of staff
Organisation and co-ordination of high level meetings and events
Event organisation
Undertaking staff reviews
Report writing
Statistical analysis
Budget management
Ordering Departmental equipment
Creation and dissemination of promotional literature
Marketing and communication with target audiences
(internal/external)
Overseeing all administrative processes and quality checking
procedures
Leading on numerous projects, and co-ordinating project teams
Staff development
02/2016 04/2016: MEL Research Supervisor: Recycling Advisory Team
Co-ordinating team activities
Delivering training new staff members
Planning and organising workloads and events
Reporting on targets and progress
Liaising with internal and external stakeholders to progress the
project

10/2011 02/2016: University of South Wales PhD Researcher

Leading on major projects, such as the investigation of digital
heritage interpretation methodologies and the user experience
Community engagement work, including liaison and collaborative
work with a company partner (Torfaen County Borough Council),
and working with volunteers
Organising and coordinating workshops
Developing and implementing digital technology and social media
initiatives, for example an innovative heritage trail app
Creating and presenting multimedia content
Copy-editing, report writing and interpretation writing, primarily in a
heritage/history and digital context
Sourcing funding from external organisations
Undertaking market research, and conducting marketing and
promotional activities

03/2009 09/2011: Bangor University KESS Senior Clerical Officer

Managing the financial elements of research projects, including
payment of stipends, purchasing equipment and cash/in-kind
contributions from affiliated organisations
Maintaining records, processing data and generating reports based
on statistical data
Delivering presentations
Liaising with organisations and individuals at all levels
Issuing contracts and undertaking contractual negotiations
Co-ordinating postgraduate activities

11/2008 03/2009: Bangor University Payments Clerk

Liaising with central Finance Department staff and other University
Departments to ensure prompt processing of payments
Resolving payment and financial issues
Archiving
Preparing for audits

11/2007 11/2008: Bangor University KEF Project, Database and Marketing

Administrator
Managing KEF Project, Database and Marketing activity
Producing diverse publicity materials, including costing, design and
printing of alumni magazines
Marketing across multiple platforms
Extensive social media and multilevel communication
Managing key projects, such as alumni reunions
Overseeing volunteer work

08/2001 10/2007: Co-operative Retail Shop Assistant/Supervisor

General retail duties: stock replenishment, till operations
 Handling customer complaints
Cashing up
Staff supervision
Locking up

VOLUNTARY WORK

11/2015 01/2016: DWP Digital Inclusion Officer

CV writing
Facilitating online claims
General IT support
Overcoming barriers to digital inclusion

12/2014 01/2015: National Trust Digital Interpretation Project Worker

Creating digital interpretation videos
Filming/interviewing NT volunteers
Editing footage

EDUCATION

PhD Digital Heritage (thesis submitted), University of South Wales, 2016

MA Heritage Management, University of Wales, Bangor, 2008
BA (Hons) History with Journalism, 2006
3 A-Levels (grades A-B)

Additional Qualifications

Level 2 Counselling Skills

REFERENCES (contact details available on request)

Debra Thorne Mr Brian Murcutt

Student Money Advice Team Manager KESS Project Administrator
Student Services Finance Office
University of South Wales Bangor University