KNOWLEDGE MANAGEMENT

AT SHELL: INNOVATION AND

INTEGRATION
Qadeer Azhar Khan
Umar Zafar
Furqan Mehmood
 Highlights
Shell- Exploration and production - Oil and Gas resources

It has 90000 employees across 140 countries

Using analogues to drill and work

New approach - Case baaed reasoning

Strong patnership with Everset B.V

Shell KM Framework: Global networks, Global

consultants, Centers of executive
 Smart reservoir Prospector (SRP) was developed to
avoid some issues

Unique concept of its application design and

architecture

Internal resources were unable to do so, external

resources applied via Everest IT firm from
Netherlands

5 stages in development and Shell network for

reservoir analogues
 Assessment of the Chapter

The foucs of this cass is on the largest segment of

shell's business which is Exploration and
Production (EP)

The alignment of the concept behind this tool with

certain important high level business drivers aided
in the adoption of the new technology and helped
to optimise the value derived from it.
 Shell EP KM Framework
Shell has invested in four initiatives to apply the best
resources to each opportunity at the right time which
established around the business needs and are managed
by central teams and supported by subject matter experts
regardless of geographical and organisational location.

Global Network

Global Consultants

Centers of Excellence

Global Peer Assist

 Connection with von Krogh
and Roos model
Motto is "knowing 'who' is as good as knowing
'how'"

"How and why individuals within an organisation

comes to know

Individual knowledge <-> public knowledge

Importance of legitimate language

Smart Reservoir Prospecter
The adsence of effective knowledge sharing tools
inhibiits stuff from gaining excess to relevant
knowledge so in order to avoid that the idea was
convinced of a globally accessible knowledge
sharing tool to help facilitate the sharing of
reservoir knowledge and best practices.

Its main purpose is to locate reservoir analogues in

a systematic, reliable and efficient way through
CBR in a unique and innovative way.
 Reasons of using SRP
Understanding the geological setting or to develop
field development options and optimise production
plans

Efficient when information is limited and degree of

uncertainty is high

Essential tools in managing the risks and decision

making and access to analogue data is key
enabler.
 KM efforts in Shell EP
Underpinned by the value in aligning the data
collection with documented best practices and
standards for all users communities throughout the
company.

Data quality assurance and maintenance of

standards are essential for the SRP.

The SRP is aligned with the number of key

business themes in shell EP: knowledge sharing,
applying and capturing best practices.
 Unique approach

A novel approach to identifying analogues

systematically and efficiency.

Provides flexibility, scalability and platform

independence to ensure compatibility with the
existing IT infrastructure.
 The Everest knowledge
Framework
Shell was one of the everest's early clients through
their collaborative development work on the Smart
Reservoir Prospector project which has spawned
innovation for both parties

The power of integration

Versatility through innovation.

 Development- Knowledge
Sharing
The Subsurface Knowledge Sharing (SKS) one of shell's global networks
whose purpose is to enable shell staff to share their experiences and
knowledge with others in a way that saves time, reduce costs, enable
faster and better decisions and create opportunities.

Five key stages in tbe development

Marketing of SRP

Embedment

Integration and customisation of SRP

Development of user community

Maintenance of up to date data

 What we learned from the
chapter
Shell had some problems in their efficiency amd
effectiveness within its Exploration and Production

Unable to share internal resources

Shell had an agreement with an IT firm which is Everest

B.V

Tacit <-> explicit knowledge

Shell used KM major techniques and tools such as for

creating reservoir analogues, sharing best practices
through SKS and application by CBR in a harmony