OpenScape 4000 V7 - Competitive Matrix 28.10.

2013

OpenScape 4000 OmniPCX Enterprise + Avaya Aura Unified Communications Micosoft Communications Server
OmniTouch UC Suite Communication Manager Manager Enterprise (+ 2013
Presence, MeetingPlace, Cisco
Unity Applications Servers)
SECTION 1: Key OpenScape 4000 Competitive Platform Features
(Note: Unified Communications / Applications on OpenScape 4000 in Section 2)
Architecture
Description New SUSE Linux-based COTS hardware Server-oriented architecture featuring a Server-oriented architecture Cluster-based, capacity-limited native Multiple server architecture supporting VOIP
option with Duplex option, geographical server-based communications (VoIP) featuring capacity-based VoIP architecture. Deployed on conferencing, IM & presence. Similar in
node separation for COTS or Legacy platform integrated with proprietary, proprietary media server proprietary MCS/ICS or virtualized UCS number of servers needed by OpenScape
cabinat options. VMware environment modular gateway elements communications (VoIP) servers or optionally COTS servers. UCS for small or medium enterprise
also supported. Multiple servers and proprietry networking platforms, media gateways. Standard deployments require a large combined voice and UC function. Partners
Max of 83 APs and expanded number of software required for expansion beyond Separate proprietary servers and number of servers. UCS deployments must provide many critical voice/voice related
Softgate Channels (250) - with local 15,000 IP users. software required for most cut server counts. Advanced elements including desk phones, contact
survivability option. Separate proprietary servers and software applications. virtualization capabilities (equity center, e-911 and survivable branch
SoftGate and OpenScape Access can required for UC applications -- usually a VMware investment) Latest release appliances. For e911 element, the
now address 16 virtual boards. different server & software for each enables full application portfolio to be deployment of certified solutions was not
Supports up to 100,000 users in a single application. virtualized on UCS Server. complete for global support as of Fall of
User domain. 2011.
Supports tightly integrated
OpenScape Contact Center and
OpenScape Unfied Communications
applications, adding full presence support
for TDM and IP (HFA) clients

Name/ Current Version
High resiliency and Support for
disaster recovery with geo
separation.
OpenScape 4000 V7
either with cPCI Server or COTS or
Vmware.
Yes
Dual CPUs for Resiliency (Optional) -
Geographic node separation for disaster
recovery. Supported additonal by
emergency processors in AP and
Softgates
OmniPCX Enterprise Communication Aura Communication Manager
Server Rls. 6
Rls.9
Yes Yes
Dual CPUs, Can be colated or Architecture supports
geographically separated, central/distributed deployment.
Has CPU redundancy (with geo
separation) and Passive Com
server (remote sites) for
complete comm support when
losing contact with Main CPU.
Unified Communications Manager Micosoft Communications Server 2013
Enterprise (CUCME) and Session
Manager Edition (CUCMSME)
Rls. 10
Yes Yes
A CUCM group comprises up to three Supports both main redundancy as well as
Cisco Unified Communications geo-separation of system
Managers. Each group must contain a
primary , and may contain one or two
backup Cisco Unified Communications
Managers.

Virtualization: Yes No Yes Yes - with limits Yes

Supports deployment of VoIP as an
application running on standard
server or even in virtualized VMWare
environment
System software virtualized for operation Some capability is claimed in user blogs - One virtualized server can run Ciscos UCM (and applications) can Microsoft's virutalization is well developed
on purpose-built hardware OR Industry but not explicitly supported Avaya Aura Communication only be virtualized in a Cisco-proprietary and secures server efficient solutions in large
Standard Servers Alcatel does not mention support for Manager, Voice Messaging, hardware environment - with Cisco enterprise environments. It requires a
Central Gatekeeper for HFA softphones - virtualization but has customers who have Session Manager, SIP server blade chassis and server blades minimum of three servers however to deliver
Softgates - like Avaya Session Manager - installed the Voice solution on a standard Enablement Services, (Cisco UCS B200 M1 and UCS C210 their solution, however - Front End Server,
reduce requirement for peripheral boards server as a VMWare supported Application Enablement M1) and a commercially-available Back End Server, and an Active DIrectory
in the 4000 - Don't need the Hardware - application Services, Utility Services and VMWare Hypervisor-based software Server.
like a native hardware system. Media Services. operating system. This solution is
SoftGate application and 4k Host system unique and proprietary to Cisco, and
can be installed in VMware environment. reduces customer flexibility.

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 OpenScape 4000 V7 - Competitive Matrix 28.10.2013

Standards-based / Openness Yes Yes Yes Limited - 3rd party Limited

Standards supported include Q.SIG,
DSS1, native SIP RFC3261, IPv6, country-
specific PSTN protocols, XML, TLS,
SRTP, SDES
Server/Processor Redundancy Optional
Enterprise grade with optional hot standby
CPU redundancy and redundancy
available across all key infrastructure
elements. Survivable branch options.
Optional
Enterprise-grade featuring hot standby
redundant processors
business partner they can use, Voss, to Microsoft needs to use approved 3rd party
Standard
Enterprise-grade dual servers
operating in hot standby mode.
Remote Enterprise Survivable
Severs (ESS) available with
other smaller models
Cisco has a continual underlying Microsoft's approach os to use standards for
proprietary approach, imbedding internal integration of its own Microsoft
various proprietary Cisco protocols in solutions. Even in something as simple as
their solutions. They do have a supporting SIP for 3ed party SIP telephones,
help support operation and simplified vendors to supply MS-compliant devices OR
management for a multi vendor UC it needs to utilize GWs to tranlslate to MS
environment. version of SIP.
Optional Optional
Multiple enterprise-grade servers For central Site Resiliency. Redundancy
configued on a 1-1 or 2-1 "subscriber" Provisioned on a 1 for 1 basis for most server
server basis. elements in the voice infrastructure.

VoiP Architectural Characteristics

System Type
Can support Hybrid Single System
Image User Domain comprised of
legacy and Open Standards, Native
SIP Data Center solution for full
transformation when needed
IP Converged Virtualized PBX --
Enterprise-grade
Yes
OpenScape 4000 V7 and older
OpenScape 4000 version applications, solutions on OmniPCX Enterprise - legacy
interfaces and clients to be utilized in and current version systems can support upgrade legacy CS1000 systems
an active, hybrid OpenPath migration
to support total transformation to
future data-center solution.
IP Converged PBX -- Enterprise-grade IP Converged PBX -- Enterprise-
grade
Yes - with serious limits Yes - with serious limits
OmniPCX supports legacy and SIP-based The Nortel legacy integration
requires massive costs to
some feature interoperability based on to version 7.0 (Extremely
Qsig networking. OmniPCX is based on a expensive if not an Option 11)
converged platform and has no true Data and then 7.5 to allow integration
Center oriented NAtive SIP softswitch into the Avaya Aura Domain
solution. Commmunications domain.
Avaya Aura itself is a single
converged and high complex
architecture that allows it to
protect the use of many legacy
elements, but has no native,
standards-based, data-center
oriented SIP softswitch in their
portfolio - only the complex
converged Avaya Aura solution.
Enterprise-grade Softswitch Enterprise-grade Softswitch
Limited Limited
Examples, #1 Cisco's promised Microsoft has limits in its ability to support
conversion of its own Windows-based elements of previous versions (LCS, OCS)
UCM eventually required a rip-and- including upgrades required to servers, UCC
replace migration to move to Linux and elements, client and servers of related
deliver increased UC function. #2 Their applications (example - 32bit versions of
virtualization approach requires added SQL Server are not supported)
Cisco-proprietary servers or forces a rip-
and-replace action on legacy servers
(See Cisco Battle Card for details).
Voss - a partner for Cisco hosted
solutions can provide a centralized
hosted support for simplifying a multi-
system, new and legacy system
interoperation to deliver consistent UC,
but this requires licensing a hosted
provider to assist the customer is
delivering interoperable solutions.

Voice Scalability Up to 100K users in multi-server, single 15,000 IP users per server -- Reduced to 64,000 total users. Max IP/SIP CUCME: 30,000 (IP / SIP and analog) Currently it supports up to 10,000 users per
system image configuration up to 12k 5000 users per server when analog, digital users is 24,000/server. Offer users per cluster of servers (practical server, 80,000 users per pool (based on
users. and SIP ports are deployed. Limit SIP trunks 14.000, capacity = 18,000-20,000 per cluster). Front End server scalability) and an unlimited
100,000 IP users in network of 100 Simultaneous in use SIP trunks number of pools..
servers 7000.
VOIP Features Full Full Full Full Lmited but improving
(Enterprise-grade feature set, (Enterprise-grade feature set and SIP) (Enterprise-grade feature set (Enterprise-grade feature set and SIP Lync Server 2013 has improved the number
IP (HFA), TDM and SIP) and SIP -- note that SIP requires trunking and station support. SIP of features, but is still very limited when
a separate server) Session and multi-system management compared to full PBX expect features. This
require layering VOSS 3rd-party must be balanced against deminishing
solution) importance of more esoteric voice features.

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 OpenScape 4000 V7 - Competitive Matrix
Legacy investment protection -
deliver unified function and protect
value of licensing
Simple High-Value Licensing
(to lower TCO in migrations)
ONE License for all user telephony
clients and
One License for all trunks
- No license distinction between IP
and TDM worlds.
Adaptable IP Telephones that convert
to SIP with no-charge SIP firmware
download when needed
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28.10.2013
Yes Yes Yes Limited Yes - with issues
OpenScape 4000 V7 increases value of OmniPCX provides a migration path from Avaya Aura supports integrating Cisco has the ability to interoperate with Microsoft has limits in its ability to support
HiPath 4000 and late version Hicom legacy Alcatel-Lucent PBX systems. legacy Avaya CM and Nortel CS its own legacy solutions with some elements of previous versions (LCS, OCS)
300 legacy solutions for migration to Licenses, gateways, handsets and other 1000 systems into the Aura degree of interoperability via networking including upgrades required to servers, UCC
OpenScape Voice components can be reused, in part environment. With the CM protocols including Qsig. To gain single elements, client and servers of related
License Investment protection for because the OmniPCX continues its systems, a software upgrade is system management functions across applications (example - 32bit versions of
legacy HiPath 4000 and Comscendo historical architecture as a convergent IP required to current Release 6, various clusters, Cisco uses VOSS for SQL Server are not supported)
license investment. OpenScape 4000 PBX. the remaining solution elements large enterprises, but the level of
V7 solution can be enhanced are re-usable - and Aura (with feature interation across the various
OpenScape UC for feature rich acquisition of Session and systems is likely to be no higher than
application usage. System Manager functions will available through Qsig.
allow the mulitple systems to
"merge" into a virtual single
system. With the Nortel,
integrating into the Aura world
requires Session and System
Manager as well as the ACE
integration solution.
Other High Value OpenScape 4000 Capabilites
Yes No Yes Yes Not Applicable
move from TDM to IP (HFA or SIP) with Alcatel sells licenses fixed on a defined Avaya offers 3 license suites: UCL is a per-user based license for Lync 2013 has a three client access licenses
the same license. Your investment is functionality as per analog, digital, IP, SIP, -Foundation Suite: enterprise- individual Cisco UC applications, it (CAL) to deliver all its applications:
protected - especially as customer's digital and IP for Carrier, Networking). wide architecture for all includes the applications server - Standard CAL provides IM and Presence,
migrate to different telephones and Each change in the requirement, e.g. types of communication software, user licensing, and a soft - Enterprise CAL adds Conferencing and
different protocols. Cordless licenses migration from digital to IP or from digital -Mobility Suite: A complete client. Depending the type of device and - Plus CAL delivers Voice
are now also based on OpenScape Carrier to SIP Carrier will bring the need messaging and secure mobility number of devices required, UCL is Various server licenses are also needed.
4000 FlexLicenses and have full to buy new licenses and cant be done solution empowering remote, available in Essential, Basic, Enhanced,
migration options. simply by the administrator. mobile and travelling workers and Enhanced Plus versions.
-Collaboration Suite: entire UC UWL provides Standard and
experience enabling power Professional version, it includes soft
collaborators with video and clients, applications server software,
multimodal conferencing and licensing on a per-user basis.
Cisco Unified Communications
Software Subscription (UCSS) is
required to enable access to major
software upgrades
Yes No Yes Yes NA
OpenScape Openstage phones are SIP Alcatel has announced a own SIP-Phone For current Avaya 4600, 9600 Cisco has IP telephones that can be
ready whenever the customer wants to since years but is today still selling a 3rd Series telephone users, the upgraded from a SCCP to SIP protocol
test or use the SIP features. The only party SNOM phone which of course offers migration from H.323 protocol to device via no charge firmware if you are
action needed is to transfer a new SIP no clear strategy and investment SIP is simple and transparent. under an SA agreement.
loadware into the phone (which can be protection into the future if Alcatel once R2.2 of SIP firmware is a free
done also remotely). Of course this is offers own SIP-phones. Alcatel has download to the telephone
offered free of charge to support the simply not developed or communicated a providing for great investment
customers OpenPath towards the solid SIP telephone strategy protection and protocol flexibility
future of Unified Communications via both today and in the future.
the SIP-standard
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 OpenScape 4000 V7 - Competitive Matrix
Supports all types of telephone or
solution connection requirements -
including analog, digital, IP, SIP, to
allow use of legacy solution
telephones clients and solution
elements - providing cost-effective
and reliable integration of existing
phones, fax and application devices.
Common hardware for supporting
proprietary IP and SIP
hardware in a multifunctional way with hardware to offer the SIP protocol. This
(HG3500, SoftGate or Access 500) will
Name
Scalability
Up to 20,000 if used for Voicemail, only.
Uses off-the-shelf servers
Supports connectivity to any vendor
voice (PBX) infrastructure
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Yes
Yes
OpenScape 4000 offers the choice of Alcatel needs both different licenses when
all IP and SIP variants on the same
the HG 3500 (Common gateway) or
Access 500 branch solution (incl.
SoftGate application). The
administrator just decides how much
channels he will give to one
functionality and the relevant GW
provide these different functions on
one hardware in parallel
SECTION 2: Unified Communications (2 Options)
OpenScape Xpressions UC V7
up to 10,000 Unified users;
>20,000 UM via networked systems.
Yes
Yes
OpenScape Voice, and OpenScape
Switch Family and any IP PBX
supportinng Open SIP application
integration
28.10.2013
Yes Yes Limited No
Cisco attacks hybrid switches as "old", Microsoft supports IP and analog (with
(depending on customer requirements) analog adapters to support analog
but hybrid systems offer valuable requirements)
investment protection for existing
phones and support for analog fax,
modems, door opening systems,
elevator phones, etc. Cisco needs to
provide expensive analog IP adapters
to support these important
requirements.
No Yes Yes Yes
Microsoft actually requires GWs to convert
converting to SIP and well as speciall from their proprietary SIP to support external
standard SIP requirements. The GWs is
makes the migration path towards SIP virtual in the solution, so no "additional
even more expensive. hardware is needed.
OpenScape Xpressions UC V7
OmniTouch UC Suite Avaya Aura Presence Integrated UC Portfolio Microsoft Communications Server
Services/SES/AES (CUWL & CUP)
Architecture
3 servers and 60 VXML ports support up SES: 20.000 per cluster, 250.000 Up to 5000 on a single Cisco MCS 7845 Standard Edition = 5000 users,
to 5,000 users with federation server; Enterprise Edition (single domain) = 100,000
Up to 10,000 on 2 redundant 7845 users
servers;
20,000 per cluster, 100,000 total users
Yes Yes Possible Yes
Can be loaded on COTS, but more
likely Cisco MCS/ICS or UCS
Limited Yes, with added costs
(My Teamwork only) Yes, theoretically by using (and requires middleware and mediation
System and Session Managers Yes, but requires layering 3rd-party server)
found in Enterprise edition. VOSS solution on top of Cisco and
Note: We have not seen case multi-vendor PBX. (Communications
studies to prove capability. Most Manager Session Management Edition)
"other" systems will be Nortel.
Portfolio
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 OpenScape 4000 V7 - Competitive Matrix
Simple, incremental upgrade path
from VoiceMail or Unified Messaging
Modular Packaging (software)
providing seamless upgrade paths
Native Unified Messaging in UC
application
Native Instant Messaging in UC
application
Native Audio Conferencing in UC
application
Web Conferencing
Video Conferencing
Multiple presence information in user
client - one view of presence states
available with user status: IM, voice
and select applications availability
Track presence independent of
telephony devices (IP, SIP, Mobile)
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Yes
OpenScape Xpressions is a simple
integrated solution that supports the
standard requirements for voicemail and
UM support - and also has
comprehensive, pre-integrated UC
applications that can be added, a la cart,
as business needs require - without
complex implementation and integration
needs.
Yes
Modular Packaging as well as a la carte
ordering
Yes
Xpressions provides full, native UM
support with single inbox with Fax,
Voicemail and Email
Yes
Native IM without Federation
Yes
(Full fledged Ad Hoc and Meet Me
conferencing with system call out option;
elaborate conference floor control and
security feature)
Yes
Pre integrated solution provided
Yes Video
Conferencing support includes pre-
integration with OpenScape Video HD
Yes
Yes
Full features
No
Complex Unified Communications
solution approach - new servers,
implementation requirements.
No
(not seamless - need multiple hardware
platforms/solutions)
Applications
Yes
(Native VXML-based VM. Also can
integrate with Alcatel 4635 or 4645 or 3rd Messaging - requires separate
Party)
Yes
(native function -- IM clients include:
proprietary [My Instant Communicator],
MS LCS, MS OCS 2007 [future] and IBM
Lotus SameTime)
No
(My Teamwork application required --
separate server needed)
Yes
(native with My Teamwork)
Yes
(native 2 party video with My Teamwork --
3+ parties requires external video MCU)
Presence
Yes
Yes,
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28.10.2013
Yes No No
theoretically by using System Complex Unified Communications Complex Unified Communications solution
and Session Managers found in solution approach - new servers, approach - new servers, complex
Enterprise edition. implementation requirements. implementation requirements.- need to
Note: We have not seen case upgrade Exchange servers to support UM
studies to prove capability. Most and then add various incremental
"other" systems will be Nortel. applications on other servers with added
integration required.
No No No
(not seamless - need multiple (not seamless - need multiple hardware (not seamless - need multiple hardware
hardware platforms/solutions) platforms/solutions) platforms/solutions)
No No Yes
(integrates with Modular (integrates with Unity or Unity but also requires Exchange
Connection - requires a separate
server) server)
Yes Yes Yes
(IM clients include: MS LCS, MS (native function -- IM clients include: but limited to Microsoft IM solution and
OCS 2007 [future], Jabber, and proprietary [IP Communicator or Unified supports Microsoft IM clients, only
IBM Lotus SameTime) Personal Communicator], IBM Lotus
SameTime, MS LCS and MS OCS 2007
[future])
Yes No Yes
Supports ad-hoc. Meet-me (Unified MeetingPlace or MeetingPlace Microsoft has virtualized most applications
Conferencing supports up to 6- Express required -- separate server onto the FE Server with the Voice application
party audio calls. Expanded needed)
Meet-me supports up to 300
parties.
Yes Yes Yes
(requires Meeting Exchange (option, requires Unified MeetingPlace
application on separate server -- or MeetingPlace Express application on
Optional Integrations: Microsoft separate server)
Office Communicator, IBM Lotus
SameTime, Adobe Acrobat
Connect -- purchased
separately)
Yes Yes Yes
(native 2 party video -- 3+ (option, requires Unified MeetingPlace (native 2-party and multi-party)
parties requires external video or MeetingPlace Express application on
MCU) separate server)
Limited Yes Yes
(IM and voice only -- requires SIP
Enablement Server [SES], AES
and Presence Services)
Yes Yes Yes
SIP Enablement Server, AES
and Presence Services to
support SIP devices)
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 OpenScape 4000 V7 - Competitive Matrix 28.10.2013

Provides aggregated user presence Yes Yes Yes Yes Yes

(work group) status Full features
(context sensitive of users situation
i.e. available, in meeting....)
Multi-party Audio Conferencing Yes
Support for up to 10.000 Unified users -
number can expand by networking
Xpressions systems. Up to 200
conference users in one system and 100
users in a single conference.
(requires optional My Instant (Requires Advanced Edition of
Communicator client) Meeting Exchange application --
requires separate server)
Conferencing
Limited Yes Limited Yes
(600 users per conference with G.711 -- Meet-me supports up to 6 parties (requires separate Unified
320 users with G.729A and G.726-32 and Meet-me Expanded supports MeetingPlace 8112 Audio Server --
up to 300 parties. Larger needs scales to 960 users per server.
require Meeting Exchange
application on separate server
-- 2,000 users on S6200,
-- up to 14,000 with S6800

Support for Meet-Me Audio Yes Yes Yes Yes Yes

Conferencing
Conference recording Yes Yes Yes Yes Yes
Via open integration option with 3rd party (requires Meeting Exchange (requires Unified MeetingPlace
recording applications application with separate server) application with separate server)

Conference floor control Yes Yes Yes Yes Yes

(mute/un-mute and disconnect Also can add new participants and (requires Meeting Exchange (requires Unified MeetingPlace
participants, lock conference) reconnect disconnected participants application with separate server) application with separate server)

Open (no moderator) and moderator Yes Yes Yes Yes No

controlled conferences
Messaging
Multiple Email Integrations in the Yes No No No No
same UM server (e.g. Exchange and
Domino)
Supports multiple UM servers in a Yes Yes No Yes Yes
single Exchange site
Integrates Email/Fax/Voicemail Yes Yes Yes Yes Yes

Single Mailbox Integration with 3rd Yes YES/Unknown YES/Unknown YES/Unknown No

Party Groupware MS Exchange / IBM Lotus Notes, Novell INTEGRATION INTEGRATION INTEGRATION no 3rd party groupware support
GroupWise, and any Internet standards- MS Exchange / IBM Lotus Notes, Novell MS Exchange / IBM Lotus Notes, MS Exchange / IBM Lotus Notes, Novell
based POP3/IMAP4 email client. GroupWise - Novell GroupWise - GroupWise -
Unknown if single mailbox integration is Unknown if single mailbox Unknown if single mailbox integration
supported integration is supported is supported

Message Waiting Light Yes Yes Yes Yes Yes

Support Distribution Lists Yes Yes Yes Yes Yes

Advanced FAX Support including Yes No No No Yes

Text to FAX, Email forwarding to fax No Text to FAX Text to FAX - no Text to FAX - no
from voice call and Mark FAX urgent. Mark FAX as urgent - no Mark FAX as urgent - unknown

Mobile Access to Unified Messaging Yes Yes Yes Yes Yes

Messages from any Device
Visual Voicemail Support Yes Yes Yes Yes Yes
Deployment

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 OpenScape 4000 V7 - Competitive Matrix
Single Server Design for UC
applications functions (IM,
Conferencing, Presence, VM, UM
applications)
Name
Version
Description
Server(s) Operating System
UC is tightly integrated and delivers
comprehensive Unified
Communications to legacy solution
users.
Desktop Clients
Web Client
Mobile Clients
Scalability
SOA based architecture
Uses off-the-shelf servers
Supports connectivity to any vendor
voice (PBX) infrastructure
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28.10.2013
Yes No No No Partial
Additional servers may be needed based The OCS Front end has most applications
on processing requirements as solution required for UC - but requires a separate
scales up. Back End and AD server to operate.
UC Option #2: OpenScape Enterprise Unified Communications
OpenScape UC Application OmniTouch UC Suite Avaya Aura Presence Integrated UC Portfolio Microsoft Communications Server
Services/SES/AES (CUWL & CUP)
UC Application Architecture
V7 R6.0 R6 R9 MCS 2013
Separate, Single (1) server design Multiple server design with UC Multiple server design with UC Multiple server design with UC and unusual distributed deing to support voice -
incorporating VM, UM, IM, audio applications residing on separate servers and messaging applications messaging applications residing on with Front End, Back End, Active Directory
conferencing, Web conferencing, video with an (optional) overlay client (My Instant residing on separate servers and separate servers with an (optional) and Edge servers (if supporting remote
conferencing & Collaboration applications Communicator) requiring AES as translator. Can overlay client (Cisco Unified Personal users) each require separate server for any
be co-located on S8800 server in Communicator) size deployment. UC Applications reside
mid-size installations. Optional mostly on the FE server.
overlay one-X clients
SUSE Linux Unix and Linux (Red Hat ES Release 5) Linux 5 Update 3 (RedHat Linux (RedHat) Latest version of Windows Server tied to
Enterprise) each release of Lync.
Yes Limited Limited No NA
OpenScape 4000 provides integrated Since Alcatel's current supports re-use of Avaya's approach can support In order to support UC applications,
Unified Communications for version 6 legacy solution elements, it can support delviering UC to legacy solutions older Windows version Cisco platforms
(and now for version 5) - including all legacy users migrated onto the current has been limited to Avaya had to be upgraded to Linux cersion
expected UC function including platform. They do not have anything platfroms that were already built (with difficult server ri[p-and-replace
presence for HFA and Digital device similar to the OpenScape Convergence to support Avaya's UC. It does process.
users. Driver. not allow tightly integrated
support to older versions without
upgrades.
MS Windows XP Pro SP2; MS Vista PC / MAC MS XP SP2 or greater or MS Windows XP Pro SP2, Vista Business Windows 2000, Vista, XP Windows Vista
Enterprise, Business and Ultimate Vista or Enterprise Edition ; Mac OS
MS IE or greater and Mozilla Firefox Multiple browsers Internet Explorer 6.0 or greater Multiple browsers Communicator Web Access (CWA)
or Mozilla Firefox 2
MS Windows Mobile 5, MS Windows Windows Mobile 5; RIM (Blackberry); RIM (Bberry), Palm, J2ME, WAP Dual-mode phones (Wi-Fi and GSM) MS Windows Mobile 5; MS Windows Mobile
Mobile 6, Symbian, RIM (Blackberry) Nokia Eseries (Traverse), Apple iOS, Android 6; RIM (Blackberry) (future as of 6/2010)
up to 15.000 concurrent users per system 900 to 1200 simultaneous calls per AES: 20,000 with single Home Up to 30,000 users in Cisco UC-mode Standard Edition = 5000 users,
OmniTouch 8460 ACS server Server; multiple servers can be (6-nodes); <20,000 in Microsoft OCS Enterprise Server Edition = 30,000
Up to 90,000 users in a multi-cluster combined. Actual numbers mode -- requires multiple servers. (theoretical) users in a four server networked
environment. lower based on system configuration
configuration.
Yes No No No No
Yes Yes Yes No Yes
(requires proprietary Cisco MCS 7845
servers)
Yes Yes Yes, theoretically Limited Yes - but Limited
(and to multiple PBXs simultaneously) Via QSIG network protocol by using System and Session Can't connect multi-vendor PBX, but Direct Sip trunk or via gateways as part of an
Managers found in Enterprise can connect multi-vendor presence. overall migration plan to Lync
edition. Can federate intra-company between
Note: We have not seen case Cisco and OCS presence. With
studies to prove capability. Most Intercompany Server, can federate inter-
"other" systems will be Nortel. company presence between multiple
Cisco customers.
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 OpenScape 4000 V7 - Competitive Matrix 28.10.2013

Data network infrastructure Yes Yes Yes Yes Yes

independent BUT strongly prefers an all-Cisco
infrastructure
Portfolio
Modular Packaging (software) No No Maybe No No
providing seamless upgrade paths (multiple hardware platforms/solutions (Dependant on upgrade (multiple hardware platforms/solutions (multiple hardware platforms/solutions
required) performed) required) required)
Description of Packages or Offers Simplified and more flexible user ACS 8460 is the server Avaya ACM offers three editions UCL is a per-user based license for Lync has two versions,
licenses managing/intergrating UC and voice traffic -Foundation Suite: scalable individual Cisco UC applications, it Standard Edition and
one type of user license that can from multiple sources and directing it to enterprise-wide architecture for includes the applications server Enterprise Edition -- the user functionality of
support any combination of features, the UC application Suite user clients. all types of communication software, user licensing, and a soft each is the same. Both are able to support
depending on the needs of the individual 8600 My Instant Communicator: -Mobility Suite: A complete client. Depending the type of device and IM, conferencing, presence, and VoIP
user. single user license includes: telephony messaging and secure mobility number of devices required, UCL is features. The difference between the two
replaces the current Essential, services (VOIP), one number service, solution empowering remote, available in Essential, Basic, Enhanced, versions is architecture (i.e., number & types
Professional and Team user licenses messaging interface, presence (telephony mobile and travelling workers and Enhanced Plus versions. of servers) and scalability, not user
adds simplicity to the buying and selling & IM), IM, peer-to-peer video. -Collaboration Suite: The UWL provides Standard and functionality.
process and enables our customers to Options: Redundancy, multi-site, voice entire UC experience enabling Professional version, it includes soft Lync 2013 has a three client access
more easily address the diverse needs of encryption, UM power collaborators with video clients, applications server software, licenses (CAL) to deliver all its
their users Added via port licenses: audio conf, and multimodal conferencing and licensing on a per-user basis. applications:
video conf, data (web) conf, VXML, TTS Cisco Unified Communications - Standard CAL provides IM and Presence,
Added via ports and users: Voice Software Subscription (UCSS) is - Enterprise CAL adds Conferencing and
broadcast, fax server. required to enable access to major - Plus CAL delivers Voice
Added via user license: softphone software upgrades Various server licenses are also needed.
8660 My Teamwork v6: Audio/web
conferencing, collaboration and record.

Applications
Voice Messaging Yes Yes Yes Yes Yes, but
requires Exchange,and the UM software
option on Exchange
Unified Messaging Yes Yes Yes Yes Yes, but
requires Exchange
Instant Messaging Yes Yes Yes Yes Yes, but
(as element of tightly integrated (native function -- IM clients include: (IM clients include: MS LCS, MS (native function -- IM clients include: limited to Microsoft IM solution and supports
OpenScape UC application. IM clients proprietary [My Instant Communicator], OCS 2007 [future], Jabber, and proprietary [IP Communicator or Unified Microsoft IM clients, only
include: proprietary [OpenScape], IBM MS LCS, MS OCS 2007 [future] and IBM IBM Lotus SameTime) Personal Communicator], IBM Lotus
Lotus Sametime, Jabber XCP, and MS Lotus SameTime) Sametime, MS LCS/OCS R2)
OCS R2 -- are launched from within
OpenScape, not a separate tool)
Audio Conferencing Yes Yes Yes Yes Yes
based on OpenScape UC application user (My Teamwork application and separate Supports ad-hoc. Meet-me (Unified MeetingPlace or MeetingPlace
presence and preferred device, system server needed) Conferencing supports up to 6- Express required -- separate server
calls out to all parties --- party audio calls. Expanded needed)
Can also have parties call into a common Meet-me supports up to 300
bridge. parties.
Web Conferencing Yes, A9 Yes Yes Yes Yes
(via OpenScape UC application, with IBM (native with My Teamwork) (requires Meeting Exchange (option, requires Unified MeetingPlace
Lotus Sametime Web Conferencing, with application on separate server -- or MeetingPlace Express application on
Netviewer one2meet and with MS Office Optional Integrations: Microsoft separate server). OR WebEx.
Live Meeting 2007 -- are launched from Office Communicator, IBM Lotus
within OpenScape -- Custom integration SameTime, Adobe Acrobat
with other 3rd party Web Conferencing Connect -- purchased
products separately)

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Video Conferencing Yes Yes Yes Yes Yes

(native two-party video calls as a standard (native 2 party video with My Teamwork -- (native 2 party video -- 3+ (option, requires Unified MeetingPlace (native 2-party and multi-party)
feature -- integrates with High Definition 3+ parties requires external video MCU) parties requires external video or MeetingPlace Express application on
OpenScape Video -- optional) MCU and Expansion Services separate server) OR Unified
Module). Kludge: one of two Videoconferencing or WebEx.
oroginal parties must then re-
share video with others.
Native Collaboration Yes Yes Limited (requires one-X Portal) Limited Yes
(e.g., whiteboarding, application (available with Unified Personal
sharing, co-browisng) Communicator client for "basic"
function -- more functionality requires
MeetingPlace application on an
additional server)
Presence
Multiple presence information in user Yes Yes Limited Yes Yes
client (IM and voice only -- requires SIP
(one view of presence states of all Enablement Server, AES and
tools available with user status: IM, Presence Services)
voice, video)
Track presence across all telephony Yes Yes, Yes Yes Yes
devices (IP, SIP, Mobile) SIP Enablement Server, AES
and Presence Services to
support SIP devices)
Tell-Me-When (feature tracks status Yes No No No Yes
of unavailable colleague, initiates call (native -- with choices of timeout period, MS can notify you when a contacts
or IM the moment they become and notification action or pop-up) availability changes
available)
Allows users to track the presence of Yes No Yes Limited No
a workgroup and members within a (native function) Using one-X Agent for contact Can be done within Contact Center
workgroup center agents.
Provides aggregated user presence Yes Yes Yes Yes Yes
status (native function) (requires optional My Instant (Requires Advanced Edition of
(context sensitive of users situation Communicator client) Meeting Exchange application --
i.e. available, in meeting, etc.) requires separate server)
Presence-based conferencing Yes No No No No
(with automatic call out based on (native function)
personal preferences)
Location and time-zone presence Yes No No No No
based on users computer settings (native function)
One number service to individuals Yes Yes Yes Yes No,
(only available with Avaya one-X supports simultaneous ringing of all
Mobile client oe EC500) preferred devices
Presence modifications using open Yes. Yes No No
SDKs/APIs (with OmniTouch XML Web Services API) Yes - but limited

Routing of voice, IM and video based Yes Yes Yes Yes Yes (Limited
on presence status (requires sep. applications servers and for voice based on preset call forwarding not
SW) presence)
Audio Conferencing

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Multi-party Audio Conferencing Yes Limited Yes Limited Yes

(up to 20.000 users per system and 300
users per single audio conference)
(600 users per conference with G.711 -- Meet-me supports up to 6 parties (requires separate Unified
320 users with G.729A and G.726-32 and Meet-me Expanded supports MeetingPlace 8112 Audio Server --
up to 300 parties. Larger needs scales to 960 users per server.
require Meeting Exchange
application on separate server
-- 2,000 users on an S6200
server,
-- up to 14,000 with an S6800
server.

Fast Point and Click Conference Set Yes Yes Yes Yes Yes
up
Voice Portal to Launch Audio Yes Yes No Yes No
Conference
Support for Meet-Me Audio Yes Yes Yes Yes Yes
Conferencing
Support for Join-in and Meet-me Yes No Yes Yes Yes
Conferencing with secure conference
ID
Conference recording Yes Yes Yes Yes Yes
(requires Meeting Exchange (requires Unified MeetingPlace
application with separate server) application with separate server)

Conference floor control Yes Yes Yes Yes Yes

(mute/unmute and disconnect (requires Meeting Exchange (requires Unified MeetingPlace
participants, lock conference, add application with separate server) application with separate server)
new participants and reconnect
disconnected participants)
Open (no moderator) and moderator Yes Yes Yes Yes No
controlled conferences
Deployment Options
Hosted deployment Yes Yes Limited Yes Partial - No voice capability, yet.
(only Meeting Exchange has a hosted messaging and collaboration service,
Service Provider version) only (new date for cloud voice support is
2014)
Works in conjunction or independent Yes Yes IBM Yes Yes Using No
of existing IM platforms (IBM Lotus Sametime, Microsoft OCS, Lotus Sametime, Microsoft OCS IBM Lotus Sametime, Microsoft Jabber XMPP (only uses MSFT Lync/OCS client)
XMPP) OCS, XMPP
CEBP
SOA-based SDK Yes Yes Yes No Yes
(for approved software development (XML Web Services) Using the Nortel ACE product (there are 3 SDKs depending on need)
partners) and Session Manager.
APIs and Web Services tools for Yes Yes Yes Yes Yes but
application development (with OmniTouch XML Web Services API) Using the Nortel ACE product (requires Cisco Unified Application Very Limited - Microsoft's primary use for
and Session Manager. Environment and Cisco Unified web services is to integrate between its own
Application Designer) offerings.
Pre-integration with business Yes Yes Yes Yes Yes
applications (Salesforce.com, Siebel Clinical, MS (SAP, Siebel, Oracle, PeopleSoft, Pivotal) Using the Nortel ACE product Connections to major business and MS Office applications
SharePoint, SAP, Siemens PLM) and Session Manager. vertical applications

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SOA-based feature integration and Yes Yes Yes No No

re-usability at the service-level from (with OmniTouch XML Web Services API) Using the Nortel ACE product
one application to another and Session Manager.

Clients
Mobile client Yes Yes Yes Yes Windows M obile, Blackberry, iOS and
(for select MS Windows Mobile 5, MS (Windows Mobile 5, Nokia Eseries and (RIM [Blackberry], Palm, J2ME, (Cisco Unified Mobile Communicator, Android.
Windows Mobile 6, Symbian and RIM RIM [Blackberry]) WAP [Traverse], iPhone) RIM [Blackberry], Symbian OS, Nokia,
[Blackberry] PDA devices Intermec and HP)
Web client Yes Yes Yes Yes Limited
(Microsoft Mobile Clients only)
Desktop Client Yes Yes Yes Yes Windows 2000, Vista, XP Windows Vista
Desk phone client Future Yes No Limited No
(partner products only)
Business Applications embedded Yes Yes No Yes No
client(s) (using SDK APIs) (OmniTouch XML Web Services API
R5.0)
Harmonized client user experience Yes Yes No Yes No
(requires Cisco Unified Personal
Communicator client)
Integrated with Microsofts LCS No Yes Yes Yes
Integrated with Microsofts OCS Yes Future Yes Yes
2007/2013
Support of IBMs Lotus Sametime Yes Yes Yes Yes No
Connect Client
FMC Device Handover Yes Yes Yes Yes No
(transition call from one device to Requires Nokia Intellisynch for automatic Manual handoff between enterprise and
another without disconnecting or cellular/landline handoffs mobile networks. Seamless transition
disrupting) requires Nokia Intellisynch for seamless
handoffs

Legend:
Yes = Available feature and/or capability -- solution architecture independent
The information contained herein is considered proprietary to Unify and may not be reproduced in whole or in part without the
No = Unavailable stated/defined feature and/or function
Limited = based upon scalability or functionality -- not solution architecture express written consent of Unify & the Market Intelligence unit. This information has been obtained from industry experts,
Future = Stated "future" capability and/or feature customers, published research notes, trade journals, the Internet, and internal research. Although every effort has been made to
NA = Not applicable assure that it contains no errors, Unify is not responsible for the accuracy of the information contained in this document.

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