Consultative Sales Associate- Home Appliances- Sears, Chattanooga

TN
The Consultative Sales Associate is responsible for enhancing the experience of members and
driving profitable sales of Home Appliance area by providing proactive consultative sales
assistance and support to the member, achieving department standards and goals, and
performing sales-support activities to maintain a clean, in-stock, orderly and well-merchandised
sales floor for conducting sales activities.

JOB DUTIES/RESPONSIBILITIES:
* Provides the highest degree of Member service by making the Member the first priority; this
includes stopping other merchandising
tasks in order to assist members. Greets every Member who enters the zone to begin the
Member First Engagement process
of greet, discover, solve, and close. Demonstrates the right behaviors in the selling process and
takes ownership for identifying
needs and recommending appropriate solutions. Engages with Members in a professional
manner to deliver a Members First
experience.
* Maintains thorough knowledge of available merchandise, and services to assist Members in
locating and selecting merchandise.
* Strives to deliver a WOW member experience every time, and seeks feedback to ensure they
are delivering the right experience,
and understand how to improve.
* Takes ownership for enhancing the Member experience, and assists with Member concerns
Uses the right resources in resolving
concerns and complaints, and escalates concerns as needed. Partners with associates
storewide to provide superior Member
experience (i.e., assist members, maintain presentation, answer phones). Provide an effective
transition for the member to another
associate as needed to resolve concerns.
* Completes Member transactions accurately and efficiently using POS and online systems,
including sales, returns and exchanges
in accordance with authorized processes. Executes consistent operational and selling
processes (e.g., credit application process,
care plan) and stays up-to-date on changes.
* Versed in the benefits of Shop Your Way (SYW), the elements of a WOW experience, and able
to sell the program to members.
* Leverages integrated retail technology and Know Your Member in order to facilitate the
Member experience.
* Educates Members on our Satisfaction Guaranteed return policy. Optimizes credit, gift card,
SYW Rewards, and multi-channel
opportunities (and, where applicable, Care Plans, Merchandise Replacement Agreements, and
other miscellaneous income
opportunities).
* Sets non-promotional, promotional, and seasonal signing, including store-wide and event
signing if assigned to perform this
activity. Performs promotional ad setup and take down without error or omissions.
* Sets and maintains sales floor to national merchandising and presentation standards.
* Performs merchandise support tasks (e.g., straightening merchandise) during each work shift.
Responsible for keeping the
department ready all day and ensuring the sales floor is easy to shop, in stock, clean, signed
and organized for customers.
* Performs accurate count updates and inventory adjustments.
* Adheres to merchandise protection standards.
* Uses basic internet navigation to access and print information/reports.
* Stays current and understands the implications of upcoming events, product updates, selling
process requirements, and
Company/business initiatives.
* Maintains on-going knowledge of applicable National Presentation Standards, store
merchandise, integrated retail, SYW, and
operational processes. Achieves and maintains appropriate levels of learning standards through
Segno and other learning
systems.
* Performs other duties as assigned.

REQUIRED SKILLS:
* Basic reading, arithmetic, writing and oral communication skills
* Basic Internet navigation

REQUIREMENTS:
Age Requirement: 18 years of age or older when multi-level unit with freight elevator
 718 McCallie Avenue
Apartment xxxx
Chattanooga, TN 37403
January 24, 2017
Sears
401 Northgate Mall
Chattanooga, TN 37403

Dear Hiring Manager,

This letter is to inform you that I have expressed interest in your opening for the position
of Consultative Sales Associate in the Home Appliances section of your store. I have an
impressive amount of customer service experience considering my age, and have always
excelled with customer relationships and selling at high levels.

In the past I have worked at a shoe company, Journeys, as top seller and key-holder.
This job taught me the importance of truly connecting with customers as they decide to buy the
companies product. I am highly skilled in organization and leadership. I work well with numbers
and inventory, as well.

I am a sophomore student at The University of Tennessee at Chattanooga. My major of

Interior Design is what has peaked my interest in this position, as I enjoy environments that I
can contribute to making a persons home better suited for them.
I have attached my resume for your further inquiries. Please feel free to contact me at
nsf433@mocs.utc.edu if you have any further questions for me.

Thank you for your consideration,

Rebecca Justice
 Rebecca Lauren Justice
2447 Amanda Lane Sevierville, TN 37876
(865) 806-5983
rlaurenj@gmail.com
nsf433@mocs.utc.edu
Six-month internship at an architectural firm. Experience in remodeling and in designing new
spaces. Educated in American Sign Language.

Current Education
The University of Tennessee at Chattanooga
Major: Interior Design
GPA: 3.0
Date of Graduation: May 2020
Relevant Courses:
FMD 141. Design Fundamentals
IARC 1100. Architectural Drafting
IARC 1050. Volume, Space and Form
IARC 1150. Color systems
ENGL 2880. Professional Writing

Previous Educational Institutions

Carson Newman University, Jefferson City, TN
Major: Interior Design
GPA: 2.955

Walters State Community College, Sevierville, TN

GPA: 3.200

Internship Experience
SRA Architects
Internship August- December 2014
Assisted in the redesign of a Gatlinburg hotel and with multiple family home remodels

Employment Experience
Dolly Partons Lumberjack Adventure
Full-time bartender and server, present
Job description: serving drinks and customer service
Journeys
Part- time sales person, May 2015- present
Job description: Selling shoes and organizing stock room.
Boys and Girls Club- Dandridge
Part-time tutor, October 2015- present
Job description: Tutoring kids Kindergarten through fifth grade in all areas.
Dolly Partons Dixie Stampede
Part- time waitress and southern belle, March- December 2014
Job description: Greeted audience as they entered and waited tables as a saloon girl in the pre-
show.
The Wilderness at The Smokies
Lifeguard, September- October 2013
Job Description: Lifeguard in indoor and outdoor pools as well as water rides.
The Fudgery
Candy maker, singer, and sales person, June 2013- January 2014
Job Description: Made candy while entertaining the crowds.

Interests and Activities

Sigma Kappa Sorority
Community service- Primarily Gerontology and Environmental Welfare
Exercise and Health