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| EFFECT OF ORAL COMMUNICATION 4,2 eperate page
Preftce
Preface
In the category of focus, I gave myself a I. I think that the points I made I the paper
| generally relate to my overall theme of effects oral communication can have on a patient.
However, I think I could have stayed a little more focused and directly connected my points to
the theme, In the organization category, I gave myself a 2- I think my paper is slightly organized
but there is room for improvement. In development, I gave myself a 2. I think I tried my best to
develop my points in the time given, but I could use help further developing them and being
more specific. In audience awareness, I gave myself a 1+. I tried my best, but I seem to struggle
ps with righting in a way that keeps my audience in mind.
—~__Tthink the sources I have for this paper will do a good job at backing up the claims I
‘lw -make in the paper. Unfortunately, I did not include all of them in this draft. However, I think my
Pavg! AR" paper does a good job at starting the process of understanding the effect oral communication can
have on a patient and the importance of oral communication. I think my common pitfall section
is the strongest part of this paper.
1, How do I use my voice to keep the audience in mind?
2. How can I further develop the points I have already made?
3. Are there any ideas or arguments that I am not considering that can improve the points 1
am trying to make in the paper?
Trtroducion and Over view oF Genres
"$F Nurses use many forms of communication in day to day environments, They rely on
‘communication to understand what is needed of them and what type of care would be best for the
' patient, Communication in general is incredibly important to all people in order to ensure that
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systems and activities run smoothly. However, it has been said that communication is even more
P04
pap
huaypory,
vital to nurses than the average person. Oral communication is one of the most important braches
of communication for nurses. Oral communication generates the capability of nurses to
| understand their patients and the needs of those patients. Verbal communication can have many
different effects on the patient, and itis the job of nurses to know correct oral communication
skills to guarantee the health and well being of the patient,
Exampks oF Oral Communication
sprreh dG UL PH OM OF eXarnples
Listening
| 4 Oral communications can be extremely beneficial to patients when it is used correctly by
nurses. By communicating effectively with patients, nurses have a better opportunity to learn
| vital information about the patient that can help in patient care and diagnosis. A key part of oral
\ — i
communication that can provide tremendous information to nurses isthe skill of listening
Listening to patients is the main way nurses can understand the situation the patient is in. Even
information that passes by in small talk can help nurses do their job. Perhaps what seemed like a
eae eee‘small fall to a patient, could be an explanation to the nurse for why the patient 1s having seizures.
Often patients will mention information that seems unimportant to them but is vitab in the nurses’
diagnosis @f the patients. If nursed listen closely they may be able to pick up on information that
would otherwise be a mystery. In Wilmington’s study on communication instruction for nurses,
“communication skills associated with listening were most important and in greatest need of
’ington, 291). One reason listening is so important for nurses is
improvement by nurses”
because it shows the patient that they care. A nurse who is giving their full attention to a patient
will help them feel comfortable and cared for. This behavior will often encourage the
continuation of oral communication which may help with future patient care.
Simplification of Language
A, Another key aspects of verbal communication that is key to the success of nurses is the
| over simplifcaion ofanguage, Often, patents donot have the ection needed to understand
‘medical terms used by doctors, nurses, and other healthcare staff. Not understanding what is
going on because of this language barrier may cause unnecessary stress to the patient and their
family. In order to receive proper consent for treatment from a patient of their family, it in
important that nurses confirm that the patients understand what is going on. An example of this
situation can be seen in the article written by Williams where a nursing students discusses the
death of her father and how communication was key in that time of her life. Not long before the
father passed, hospital staff met with the daughter and her stepmother to discuss the option of not
resuscitating the father should he stop breathing. While the daughter understood what was
happening because of her training, the stepmother could not decide what to do because of her
\ tack of understanding, The daughter realized the importance oral communication can have on the
| outcome of the wellbeing of the patient and their family. The daughter said “...the situation with
| my stepmother highlighted for me just how complex communication is and how easy itis tobe
taken for granted” (Williams, 27). Because the daughter took the time to thoroughly explain the
situation to the stepmother, they were able to make a decision about the father’s treatment with
full knowledge of the consequences. Simplifying language may be something that is overlooked
by some nurses who assume others have knowledge of medical terms. However, this behavior
‘can be detrimental to the patient’s health and may cause stress to the patient. The patient may
also feel embarrassed that they do not understand the nurse, which can lead to a lack of
| communication onthe patient's end as wel. tis imperative that nurses take the time to explain
‘medical information concerning the patient to insure the patient’s wellbeing,
eranBBadwwe (Ommunication
‘There can be many problems with oral communication in nursing. One of the many
pitfalls that can occurs is the practice of ee prieaton This type of oral
| communication consists of nurses speaking with patients without fully understanding the weight
of their words and the effect they have on the patient. When nurses are not fully active in their
communication, they can easily say something that can me harmful to the patient. An example of
this event is the idea of heteronormativity. Heteronormativity is when a nurse assumes the sexual
orientation of a patient and cares for them accordingly. “Many attitudes in nursing assume that
all patients and significant others are heterosexual, and these heteronormative assumptions may
lead to poor communication that affects nursing quality” (Rondahl, 374) Unconsciously
jevel cs
evelop
iS OY
mie) ‘uncomfortable. This discomfort with the nurse has the potential to cause the patient to stay
communicating with patients may lead nurses to say things that will make the patient
closed off and resist communicating. The lack of communication can lead to problems with
diagnosis and treatment. By being active in their oral communication with patients, nurses keep
the door open to effective communication with patients when they are not offended or
uncomfortable.
Con clus 100
The role nurses play in day to day patient care is vital
While nurses are vital to the
| healthcare industry, itis important that they do their jobs effectively or they can cause more
harm than good. By communicating effectively with patients, nurses are given a better
opportunity to provide the correct care for the patient. By listening, simplifying their language so
the patient can comprehend, and focusing on actively communication with patients, nurses open
the door for smooth effective communication. When communication from the nurses’ end is
effective, itis more likely the patient will communicate as well. This flow of communication can
be vital for nurses to care for patients. Thus, the outcome of the patients’ health relies heavily on
the use of oral communication. Verbal communication may just be the most important skill for
nurses to have, but it also affects the patient greatly. This affect is why proper oral
‘communication is important.Reference Ser evate
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al communi
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